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232 questions from our users
Ruth P.asked
What can I expect from a refurbished iPhone advertised in good condition?
Will the screen have any scratches?
1 answer
Cindy M.MyDeal.com.au
Hello Ruth,
Thank you for your question! We have a few sellers on the MyDeal Marketplace that sell refurbished phones. They will each specify on their listing what to condition the phone will be in or you can submit an enquiry to the seller via the link at the bottom of the product specifications.
Generally, a good condition device may have some obvious signs of wear on the housing or LCD, but for accurate details we recommend getting in touch with the seller directly.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
robyn k.asked
david pastroasked
Why after you fail to deliver after 10 weeks do you tell me to deal with some seller in china?
And why would anyone accept your offer of a refund when going by the amount of reviews stating that refunds are never forth coming
1 answer
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reviews and questions.
Your order has been refunded on ticket #347667.
This has already been approved and accepted by PayPal.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
david pastroasked
Why when i send a copy of my invoice do you still claim i didnt order what i can prove i did
No answers
david pastroasked
How do you sleep at night knowing you are stealing peoples money
You have no shame
1 answer
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reviews and questions. We have submitted responses to your previous feedback. We are sorry if this is not the outcome you may have hoped for.
Kind regards, Customer Support
david pastroasked
Has anyone else been scammed by mydeal
1 answer
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reviews and questions. We have responded to all of your feedback and can see that your case manager has processed the partial refund from the seller, Supatreat. Again, we apologise for the inconvenience this has caused you.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
david pastroasked
Why have you passed me off to a bandit in china
Take my money tell me to try and recover it from a scammer in china
Nice work my deal 10 weeks for this
1 answer
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reviews and questions. Again, we are sincerely sorry that you are dissatisfied with the service you have received. We have responded to your other review and advised that you have received a partial refund for your order.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
Lanaasked
Has anyone else had any problems with getting a refund from mydeal.com or their "sellers". I've been in contact with their resolution team and various other contact methods and I get the same response each time (your refund is in progress). They are scammers and have no intention of giving me my money back. Shame on you mydeal.
2 answers
You will never get your money
They refer you to the seller in china and take no responsibility
Cindy M.MyDeal.com.au
Hello Lana,
Thank you for your question. Can you please provide us with your order ID/ticket ID so the team can follow up regarding your refund?
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
Sarah S.asked
Where is my refund!!! This website is fraudulent! When clicking the buy it now button the price charged was over $35 more than the price on the page. I requested an instand cancellation and refund and still haven't receive anything!!! BUYERS BEWARE
3 answers
I'm in the same boat. Waiting since late March and the only response I get is that your refund is in progress. They are scammers.
You will never see your money this is their scam
Cindy M.MyDeal.com.au
Hello Sarah,
Thank you for your review. We are very sorry that you have not received a response regarding your cancellation. Can you please provide us with your Order ID and the seller name?
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
david pastroasked
Where is my purchase $134.00 stolen
3 answers
I'm in the same boat. They are scammers.
They have directed me to a china based seller and are not helping once they've got your money they dont care
Scammers
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reviews and questions. We apologise that this purchasing experience has let you down.
We have responded to your other review and advised that you have received a partial refund for your order.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
Diane L.asked
Where r u located
3 answers
When are you going to resolve my no supply issue
Or are you hoping i will just go away $134.00 stolen i will never stop reviews on every platform i can find aswell word of mouth
Same. I'm in the same boat. They are scammers.
Cindy M.MyDeal.com.au
Hello Diane,
MyDeal is an online Marketplace. We have sellers located across Australia and we also have some direct import partners. If you would like more information before purchasing an item, there is an enquiry link at the bottom of the specifications on the product page.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
david pastroasked
Why in 6 weeks of taking payment haven't you supplied my purchase
And how many times must i supplie my ticket number
And how many times must i reply to your emails asking how you may help
And why do you insist on useing the worst couriers you can find fastways are incompetent
How much longer will you continue to treat me so badly 8 weeks 10 week 6 months?
3 answers
I've been treated the same way. This must be their non-existent customer satisfaction and refund guarantee, and the great work of the escalation team which also obviously does not exist.
Just post reviews constantly so others aren't scammed as well
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reviews. We have responded to your other review and advised that you have received a partial refund for your order. We are very sorry that you have been unhappy with your experience.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
lynette basked
Annoyed abitasked
I have ordered two things off your website and I was told estimated delivery was two days ago for my first brought item. I have been waiting and the mail man has come within this time. How long is shipping actually??
6 answers
Cindy M.MyDeal.com.au
Hello,
Thank you for your review. We are very sorry to hear that your order has not arrived within the estimated delivery timeframe. The seller will be able to provide you with a delivery update. Can you please provide us with your order and the seller name?
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
Alcohol purchases are taking a long time to be delivered. Australia Post are very slow. Once all my orders finally arrive I will be cancelling my account.
I don’t know who the seller is but my order number is 183102420
Hoping it will come tomorrow (Friday) even though the postman came today.
Alexasked
I purchased a bed and paid, now my order is on hold for some kind of verification, small amount will be back on my account and I must let know toMyDeal what is that amount otherwise my order will be cancelled. I never experienced something like this. You must be aware that I don’t have access to internet for few days due to my work and I can not wait to respond on your coin game.
This is my first purchase with MyDeal and the last one. I send few emails and tried to call several times, no answer.
Can someone pls tell me can I get my item or not?
#2344555
2 answers
I have dealt with them twice both were shithouse and I am now waiting for my refund like u . They are zombies
Cindy M.MyDeal.com.au
Hi Alex,
Thank you for your question! We have order verification in place as customer security is very important to us as an online retail. We have located your ticket #370554, and asked the verification team to follow up with you further to assist with the process. Meanwhile you can visit this help article on further information about verification process:
https://help.mydeal.com.au/hc/en-us/articles/360000755416-MyDeal-Credit-Card-Verification
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
Sarah L.asked
Who is the courier company iextent? It doesn’t seem to exist so I can’t track my purchase. Not happy
2 answers
I didn't worry about tracking mine. Was delivered quickly. I didn't see it delivered so couldn't tell you who delivered it.
Cindy M.MyDeal.com.au
Hello Sarah,
Thank your review. We are very sorry to hear that you have been unable to track your order. Can you please advise us of your ticket ID with the seller? If you have not yet submitted an enquiry, you can do so via your MyDeal Account ( on the My Purchases page.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
A.Nealeasked
Can you please inform me of when my purchase will arrive??
#2234206
3 answers
My order arrived within the fortnite
Cindy M.MyDeal.com.au
Hello A.Neale,
Thank you for your review. We appreciate you providing us with your receipt ID. We have checked the tracking an can see that your order is out for delivery with Australia Post. If you require any assistance with your order, please feel free to get in touch via your MyDeal Account ( and the seller will be happy to assist!
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
Same template answer each time. Does a robot answer these reviews?
david pastroasked
Order no 177541426 bugs 4 w drone $134.00 today received a battery for drone with the correct tracking no rc0002149727
Where is the complete drone package?
4 answers
Cindy M.MyDeal.com.au
Hello David,
Thank you for your review. We are sorry to hear that you have not receive your complete order.
Our sellers would love to assist. Can you please get in touch via your MyDeal Account ( to submit an enquiry?
Kind regards, Customer Support
Please note: MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
347667
Cindy M.MyDeal.com.au
Hello David,
Thank you for your reply. We appreciate you providing your ticket ID. We can see that you case manager is liasing with the seller, Supatreat, regarding the photos you have submitted. They will be in touch with you shortly.
Kind regards, Customer Support
Unhappy customerasked
I placed an order (181257880) with mydeal.com.au on 2 April. I have sent two Enquiries using the online centre and waited on hold for 20 minutes to have the call disconnected (as advised by the recorded message that it would be - very odd that this happens so frequently)
Can someone please look into my order and provide an update on its status? The delivery timeframe was 2-10 days and it has not been dispatched yet.
4 answers
This is the exact same situation as me. I have now asked for a refund. The seller won't respond even though Mydeal has sent follow up reminders. I don't know what to do
Thanks Jason A. How disappointing. I think lodging a formal complaint with ACCC is probably the next step.
Cindy M.MyDeal.com.au
Hello,
Thank you for your review. We are very sorry to hear that the seller, Luxo Living, had not responded to your enquiry regarding 181257880. We have located your ticket ID #355596 and can see that the seller advised they are now processing your order and as soon as this is complete, they will immediately dispatch your item.
Kind regards, Customer Support
Please note: MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
magenta m.asked
I can really empathise with all the negative feedback myDeal has received here. I personally will never ever buy from them again and can only stress to people don't risk using this website, my experience with two items has been disgraceful one of which I still haven't received after a month, I have had no response from the seller who myDeal claim to have contacted and myDeal have been nothing short of unaccountable, unhelpful and basically unhelpful.
Cindy at customer services has advised each negative feedback on this forum to go to a link to escalate complaints, I have done this without any resolution for two items and have had ridiculous comments made in respect of one of my orders. There is no option once they take your money to get a refund, exchange or cancel!
2 answers
Cindy M.MyDeal.com.au
Hello Magenta,
Thank you for your review. We are very sorry to hear that you are dissatisfied with the service you have received. Can you please provide us with your ticket ID so we can request your case manager to review the issue?
Kind regards, Customer Support
What case manager? Scammers.
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