Myer (page 2 of 61)

Ordered online on 27 May with 7 day delivery. Follow up calls/emails have had Myer support blaming their supplier and postage issues. As of 10 JAN item has still not been received or refunded.

One item from an order from Dec 26 had no hint of being processed, and when chased up I was simply given the answer that ‘it is out of stock and we meant to get back to you.’ Which they clearly didn’t bother at all.

I was to be given a Myer Returns gift card which I clearly will have no use for after this horrendous experience.

We paid for a product on the 26th of December, to date we have received nothing. No shipping information, nothing else despite reaching out about the status, both on social media and email.

My next call is to the ombudsman. No wonder these losers are getting wasted by other retailers.

Ordered items on 28 December 2022.
4 days later I still have not received ANY confirmation email, tax invoice, delivery details etc yet payment has been deducted! There is no email address to contact MYER and I can’t get through by phone. No order no receipt yet payment has gone out. Not at all happy with this level of service. Ordered shoes through Style Tread on the same day which arrived within 48 hours. Can MYER please contact me urgently !

Ordered a womans watch for a Christmas present and recieved a mens watch band only, not even a watch! Called Myer and was told to send the band back and i will get a refund once they recieve it. They couldnt even send me the item i ordered because apparently it was now out of stock. This put me out greatly, left me with no gift and waiting for a refund so close to Christmas.
Myer instore and online are both poorly managed and an absolute disgrace to deal with, they take no responsibility when they make mistakes and seem to be getting worse by the year.

Purchased 2 x chrome brush, comb and mirror sets for my daughters as their Christmas gifts on the 12th December. Website stated stock availability and 4 business day delivery. 6 days later after not receiving my items I called Myer online support to be told my order would be dispatched straight away in time for Christmas.
At 5pm on Christmas Eve I received an email to inform me my order was delayed but still on its way. I apologised to my 6yr old and 8yr old girls because their present wasn’t under the tree on Christmas morning but that it was coming soon.
Today Myer emailed to tell me my order had been cancelled, and told me bad luck, try sourcing somewhere else but “They understood my concern”! I’m not allowed to swear in this review....

Ordered an Airfryer online payment immediately deducted from my account, no confirmation email. Two calls to customer service, told order in progress and would get email in an hour or two. 72hrs later still no confirmation email after told they were "running behind". Not good enough, Myer you will be hearing from me again TBC

Myers click and collect takes to long to process orders, and god forbid if you have to ring up to query anything. They take your money but service is non existent, they couldn’t care less. I would not recommend.

I purchased a handbag with a clearance tag I got home and decided the bag was too big I returned the bag the following day with receipt for a refund or credit note
I was informed by the manager there are no refunds exchange or credit notes for items purchased with a clearance tag ???
When purchasing the item I was not informed of this policy. Why change a policy just before Christmas ??? There is a very small notice on a long counter of the change of policy I did not see it.Very poor disclosure of information. I will not be shopping at Myers again.
Surely this does not conform with Consumer Affairs Policy.
I will get in touch with consumer affairs.

I've been shopping at Myers for years. Apparently from the 1st Oct 19 Myers no longer accepts returns on sale items even within a 30 day period. This is absolutely appalling and takes advantage of customers who may buy on the spur of the moment, then go home and something doesn't fit properly. Come on Myers lift your standards as this is terrible customer service and forces customers to buy online from other stores.

I placed my order on the 7th of December I assumed this was plenty of time for them to arrive before Christmas. Only after I call today (23rd) do they then decide to ship them much too late, have called 3 times now and they have been very unhelpful suggesting that I go and buy a different present instead. Would give negative stars if I could.

Can someone please advise me of an actual email address for Myer customer service. Seems ridiculous but I just cannot find an email address and don't get answers via fb messenger. Thanks in advance. ...I like to write my concerns...not voice them.

Vacuum cleaner never arrived. $1200 vacuum cleaner sent by Myer online with Auspost. Vacuum cleaner goes missing and no one can locate it. Myer! Poor choice of business partners let us both down. Auspost says package is missing, Myer opens investigation, we have paid but not had item delivered. Now we have to wait while an investigation wastes more time. Merry Xmas Myer.