ServiceDrGreater Melbourne (Outer), VIC
- 2 reviews
Email details say reply to this email (no-reply address!)
After two attempts to log in online, my account was locked. Then sent request 'forgot password'. Email sent says account is locked. (No advice), but I can contact Myer pty ltd or respond to that email...A non-reply email. Honestly this is the least professional loyalty program.
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SirvanaPerth, WA
Myer One points rort
In September I received an email informing me that I had earned a $20 voucher but MYER needed my home address. At the time I was very unwell and underwent a series of tests. I was diagnosed with cancer and had a major life saving operation followed by chemotherapy. I have made several attempts to access the points I earned to now be told that some of them have expired so the vouchers they issued, if you can call it that as they never found their way to me, have expired. What I don’t understand is why they had to rely on a physical address when the month before they sent me an electronic voucher for my birthday.
Terrible customer service and zero compassion.
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SezbivSouthwest, VIC
- 2 reviews
Excellent rewards service
I love getting my $20 reward voucher, it is released twice a year usually when I am buys Christmas presents which helps a lot! I recommend to everyone. The app is super user friendly and updates rather quickly
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mollyannePerth, WA
- 4 reviews
What a horrible experience
I must have spent over 30 minutes on this app - despite only wanting one specific item. Selecting the item and finding it was simple, but paying for it was a nightmare. Doubt i will use it again. Not user friendly or efficient.
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fletcher2221
- 2 reviews
very, very unhappy
I have been a paying Myer customer for approximately 57 years and have always thought their customer service exemplary, until I had to deal with Myer One. I rang about 6 months ago, to ask why I have only ever received one reward despite my years of being a loyal customer and a member of Myer One. I was told that I have had several rewards sent to me, but only one ever claimed. I explained I have only received one. I was told - very grudgingly - my "complaint" would be looked into; and that is the last I have ever heard about it . I am now wondering if I can take this matter to VCAT? Any suggestions?
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SSinghNew South Wales
- 2 reviews
Excellent way to get reward
Myer One its a great way. Sometimes, I get by anniversary gift card, birthday card, rewards. Very easy to use and all the offers are on the app. And if you lose your receipt then through app one can trace the receipt.
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Birthday card
Every time I went to Myer to claim my birthday voucher they told me I have to do it online and online never was successful. What is the use of sending birthday voucher? to confuse people!!!
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M L.South East Queensland, QLD
- 2 reviews
Myers needs to take a good hard look at themselves
Myer really needs to look at there birthday cards. First, didn't get it until I chase it up. Second, you can't use it on all products in Myers, (defeats purpose of the shopping experience, if I like something, I can't use my gift card on it), thirdly when I shop at Myers now, there are hardly any staff on the floor to help me.
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Sheetal chGreater Melbourne (Outer), VIC
Good bargains
Over the days Myer have come up with wide range of offers and sale. Its really affordable for everyone to go buy any home ware clothes and beauty products on massive discounts.
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SadaGreater Melbourne (Metropolitan), VIC
- 675 reviews
- 112 likes
Okay loyalty program
This loyalty program hasn't changed so much in recent years. I don't go out of my way to spend more, but I shop at Myer regularly, off and on, so my points accumulate eventually. The more you spend, the higher your tier in the program and if you don't spend, you drop back down the next year. On your birthday, you receive a $10 voucher, which was nice. However I received another $10 voucher for another sale, but the expiry dates weren't correct and I wasn't able to use it. So, it's a bother sometimes.
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bev78757Launceston, TAS
- 6 reviews
- 1 like
Great Loyality Program
This card is a great reward program as there is always offers that are given to all or selected members to get added discounts and the reward giftcards are so easy to get as there is also many affiliates that are giving points if used and one is Caltex so everytime that someone fills up with fuel they get points to go towards a $20 giftcard so that is a quick and easy way to add points. There is also a visa card that is linked to MyerOne and that too is a way of adding more points to get money quicker. I love my MyerOne and it is very rare th...Read more
at I am not rewarded with a giftcard each quarter. MyerOne also have an app on the phone that will keep you updated with offers, points earned and holds all the purchased done at Myer incase return is needed without a receipt. One of my best reward programs that I have.Similar opinion? Write a review on ieatwords.com.au!
Sue C.
- 2 reviews
Gift card scams
I purchased a gift card for a friend on line but the print out I gave them of the order confirmation is not what they can use in store. gift card system is very confusing. Is this a way of taking money from customers and making it so difficult for people to redeem gift card the voucher does not get used. No wonder they are closing stores. Will never buy a gift voucher again.
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Birba1Terrigal
- 3 reviews
Myer One $10 Birthday Voucher
I was very frustrated and annoyed to find out my $10 birthday voucher could only be redeemed on Myer only branded items. I wasn't able to use it before it expired. Why can't the vouchers be redeemed on any item sold in Myer?!
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Indie H.
- 2 reviews
- 1 like
Returning product that didnt work for me
I was in Myers yesterday & trying to return a very expensive eye/pencil from benefit makeup-the staff said no cant do-I happen to see Carman the section manager at the time & she was very helpful & sorted out what I needed-Just to say a big thanks to Carmen!
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very confusing gift card, cannot cancel and wasting $5 for damn delivery
very confusing gift card, cannot cancel and wasting $5 for damn deliver. i do not understand why they have seperate physical and ecard. whats the point of physical card now? all we want is card number and pin. i accidentally purchased physical card and could-not convert to ecard so paying $5 for no purpose. Please make something sensible.
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trompfyGreater Melbourne (Outer), VIC
- 162 reviews
- 3 likes
The best card to use at Myers
I purchased a card so I can use it every time I shop at Myer Doncaster and Myer Knox so I can earn points and rewards to save up for something when I reach a certain number of points required.
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Unfair Term and Conditions
Myer/Myer One staff has incorrectly entered my email address (due to typos) since I have joined Myer One, but I was not aware of it until I have contacted Myer One this morning to find out about my egift card for the purchase of Vitamix Ascent 3500i blender. Myer One staff said they have sent the gift card to the email address (which is not an existing email account as it bounce back to them everytime they email me) they have it in their system and that's how I found out my email address in their system is incorrect. As a result, I have asked t...Read more
hem to correct the email address and resend the gift card, but they have rejected to resend the gift card and said that's their terms and conditions because I did not have my details up to date. I am extremely disappointed about their response and irresponsibility.Similar opinion? Write a review on ieatwords.com.au!
Myer One
For the 2nd year, my Birthday Voucher has not been sent. Last year I was emailed one after 2 phone calls advising that it hasn't arrived. Strangely enough that same has happened this year also. Sent 2 emails asking if there was a problem - No response in return!! Rang them and was told that it was in the mail!! If it doesn't come in next 3 days - to ring back. Just like last year. Very poor customer service. If it happens one year it can just be a company oversight, but now that it's happened a second year, it makes me think that they just don't sending out bday vouchers by mail anymore and hope the customer won't follow it up. They will be wrong. I will follow it up!!!
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charlie watersGreater Melbourne (Inner), VIC
- 7 reviews
- 4 likes
RUDE MyerOne Phone staff and Terrible service
I returned a gift my children bought for Xmas with their own money. No myerone card used in that transaction. I was told to buy goods to same value which I did plus some. Found later they had taken points off me for returned items which I had never got points for in first place. Male phone staff was rude arrogant and just didnt want to put in my complaint. Dont put people working phones who really have no customer service idea.
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Not Impressed!New South Wales
- 4 reviews
- 3 likes
I got a $10 birthday voucher, my MyerOne balance became -985 & the voucher was only worth $6!
After receiving my birthday voucher I logged into MyerOne only to discover my points was -985. So I asked them did I pay for my birthday voucher? I asked them that on the 20/12/18, on the 30/12/18 they said maybe I returned something to that value (I never did). They said they'd find out why & they still haven't given me a reason for the minus points, it's now the 2/1/19. To make it even worse the $10 voucher only had $6 on it, which I discovered at the check out & everything that was supposedly on special in store, wasn't available in store or online!
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Questions & Answers
David Evansasked
How can I obtain a bar code for my Myer one account
1 answer
You just need to download the MYER one app and put in your card details. Then click on the barcode icon in the app to use in store.
Kath Burtonasked
Why don’t I get a birthday reward anymore from myer
3 answers
probably can't afford it!
Why me other people distill getting it!!!!!!!
‘Distill’ ??
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