Ordered a product that was advertised as I stock. Paid for same day deliver. The. At the end of the day they cancelled the order and said it wasn’t in stock.

And now I won’t get my refund for a week and it is too late to try elsewhere.

Never again will I use this awful service.

Very confused by the referral programme and etc. They seem so unintuitive and isolated. I ordered products and took ages to ship! So saddening when it's just nearby my house and I've to wait for so long

Please avoid buying from Myer the postal service is very slow. Also in the cure t times of the virus they have closed the stores but are expected of you to pay your own postal charges to return stock for a refund. No consideration of the world events. Instead of Encouraging people to buy they are encouraging me to stop shopping for good.

i enjoy shopping at Myer in store, but there isn't a store close to me so I thought I'd give online stopping a go. i purchased a kids hat, a air fryer attachement and two artificial plants. I was very curious to see how the artificial plants would be packaged, and I was very happy to see how well packed they were, absolutely no damage at all.
Positives overall was items received in good time, sale items at a great price, and items were all as described.
I would shop online wit Myer again

Ordered a click and collect order and when i went to pick it up they said the order had not come through yet (why cant you process it then).
The next advice was if i pay for it in store i can cancel my online order and get a refund.
When i rang to cancel it they said it wasn't processed yet i will need to call back. (yet again surely you can just cancel it)
So then i called back the next day and they said it would be cancelled and refunded within 5 days.
I have since called 5 times (each time at least 10 minutes on hold) and emailed multiple times - it has been 14 days and i still have no refund.
Each time the only thing they can say is that the last person didn't process it correctly.

I ordered an office chair online on 23 March and was only told by email on the 26th that my order had been cancelled, with no explanation at all. To add insult to injury, the money had come out of my account just before I received the email, which stated that I would receive my money back in 3-5 working days. Awesome service....

I ordered two items, it came up that there was an error and the order didn't go through, so I went to do it again but realised money was taken out of my account and my gift card I had used. I have no order number as the order supposedly didn't go through, Myer needs to fix this problem or return my money and gift card, this is very poor service.

After experiencing a company that gave me nightmares with communication, attitude and delivery I appreciate Myer’s online service for their prompt delivery and easy communication when I had questions. Two wall decors came broken during delivery in one of my orders and they have rectified the issue without hassles.

I ordered a shirt online during a sale. The shirt became out of stock which was fine, I was happy to wait. The order apparently froze and they had to cancel the order. As the sale had ended they wouldnt honour the sale price!! What a load of crap! Further more, I could see that there was stock if I ordered it today! Pathetic!

I’ve shopped online here many times, but this time I ordered an Estee Lauder mascara and when it arrived it was just an empty mascara box. I phoned Myer immediately and was told that someone would be in touch with me. I never received a phonecall or email and didn’t receive a refund either. A $52 mascara with $10 shipping was an expensive venture. I kept the postal packaging for proof because the weight was clearly marked on the label.
Myer wasn’t bothered with me so i no longer bother with them.

Rang online customer service and the Parramatta’ branch after no response online recorded msge, waiting for so long but no one responded.
So disappointed as even the branch wouldn’t answer the phone, number of attempts made.
Previously I had visited parramatta branch, Home Department there was no one to assist even at the pay area, a security guard went to look for staff and I was asked to pay at different location
It’s gone from bad to worse.
I thought online would be better but if any complaints unable to speak to a person.
I honestly am so disappointed Myers
Focus on customers if you want businesses

Cannot fault MYER online shopping. Have used it many times this past year without having any problems. Excellent service. Items were always delivered promptly & usually within the expected time frame. Will continue to use this service.

3hr Click & Collect didnt happen turned out to be 8hrs. Purchased Fitbit and despite paying full price it clearly was a display/returned item. Firstly it didn't work, scratches clearly visible, watch strap dirty, back of watch where battery is was grimy, charger not in any or original packaging or in charger section of box, spare strap wasn't in strap section of box either. Warranty/paperwork wasn't in the envelope its meant to come in. Clearly it had been open and used. Shoody service from Myer and they charge you $400 for it. So much for high end store. No wonder Myer is going broke.

Ordered a present for click and collect for my mums birthday and have had nothing but dramas to be told they cannot provide item when they said they could at first and I paid for it.
Utter disgrace

MYER online took my money but the order failed to process. No email notification, no communication. After 3 phone calls to them I am assured I’ll get my money back, 10 days later, no refund, no product and no communication. Worst online shopping experience I’ve ever had. A MYER one member for many years, means nothing. I’ll never order with them again.