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Reviews

1.6

228 reviews
5
(23)
4
(9)
3
(4)
2
(12)
1
(180)
  • Product Quality
    2.3 (105)
  • Return Claim MadeYes (42) · No (145)
  • Shipping
    2.3 (87)
  • Customer Service
    1.0 (1)
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Jane K.

Jane K.Greater Melbourne (Inner), VIC

Never again!

published

MYER online took my money but the order failed to process. No email notification, no communication. After 3 phone calls to them I am assured I’ll get my money back, 10 days later, no refund, no product and no communication. Worst online shopping experience I’ve ever had. A MYER one member for many years, means nothing. I’ll never order with them again.

annieleem

annieleemSouth East Queensland, QLD

  • 4 reviews

Myer!

published

I have been shopping on the myer website for a few years now and I always have had such a positive experience. The items are good quality for what you pay for. The whole order process is easy and shipped so fast.

No more online Myer shopping for me

published

Only one of the 2 items I ordered arrived.. Now I have to pick the other parcel up from the Post Office. The Myer call centre staff however were excellent but I won’t order online with Myer again.

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Georgie G

Georgie GMelbourne

  • 2 reviews

Not everything was delivered and it looks like my beauty products have already been used.

published

The good delivered were used which is disgusting. Not all the items on my order were sent.its a long wait time to talk to anyone about the issue. TERRIBLE and unhygienic.



Fet91

Fet91Goulburn Valley, VIC

  • 9 reviews

Disappointed

published

Placed an order over a week ago- haven’t even been notified that items have been sent. Last time my order took over 2 weeks (Myer quote max 7 business days). Myer is dropping the ball and fast becoming an unreliable store.

TasShopper

TasShopperHobart

  • 2 reviews

Damaged, incomplete and open item dispatched

published

So many times Myer sends the wrong item or damaged items. What kind of people work in their Warehouse?!?!
I spend so much time contacting them to seek a resolution to their mistakes.
It is little wonder people are buying from overseas.

Vladislav T.

Vladislav T.Sydney, NSW

Bad online experience

published

Made unsuccessful attempt to buy fragrance online . The order get lost in transit after several attempts of communications I was able to arrange the replacement. They still trying to dispatch it, unsuccessfully. I expect at least expedite delivery after 10 days of waiting but no - regular 3 4 days plus got the email: sorry dispatch delayed. Sorry guys- never again

Chisholm1

Chisholm1Hunter Region, NSW

  • 4 reviews

Items shipped separately

published

Items chosen online are often shipped separately. Ordered 2 items to be sent to family members address (twins) for their birthday. One item has been dispatched. Waiting now for second item to be dispatched. If item unavailable then do not have item on display.

Bev

BevSouth-Eastern Region, NSW

Terrible customer service

published
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Kelly

Kelly

  • 4 reviews

Poor Service

published

Online Order

published

Don't ever purchase with Myer online. I order items week ago and haven't received. Called them and they said one of the order is cancelled and said they will dispatch the rest of the items. Haven't received my refund or the items. Such a thieves

Vicki

Vicki

  • 3 reviews

Furious!!! No returns on sale items. What a joke

published

No returns on clearance items even if you buy online. What the??? So you can't see the item and if it comes and is not what your expecting or wrong size too bad. Myer are pathetic and have lost me as a customer!!

Dreamcatcher

DreamcatcherWestern Australia

  • 4 reviews

Slow Myer gift card delivery, no online customer servie

published
Gordon C.

Gordon C.South East Queensland, QLD

Thieves

published

Place order online. Order not lodged but money is taken. 5 phone calls and over a week later myre response "we haven't got to it yet" this company are thieves. They never offered to raise an order ( considering they already have my money! ) they never called back when they said they would. I've called them 5 times already in over a week and have been told the refund will be processed in a 48hr period. Over a week later still waiting! This company is completely incompetent. I wonder how many consumers have been stolen from by this company?!

Juce

JucePilbara, WA

Disappointing No Refund No Explanation

published

Placed an order in August for Father's Day. Goods were sent to an old address despite new address being 2 years on file. After several calls, finally received some items with another coming direct from supplier. Courier took it to old address, and to date am still waiting. Many frustrating calls to no avail, Myer won't give a refund saying they need to speak with supplier. Scenario is: 5 x Months on and $79 out of pocket. ON 1061223506 if they want to verify this complaint.

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Skye

SkyeGreater Melbourne (Outer), VIC

Failure to provide the item, and then won’t provide me with the refund details!

published
Online shopper

Online shopperPeel, WA

  • 9 reviews

Beware of Myer online refunds policy

published

Absolutely disappointing! Selling the items they don't have in stock.

published

After placing the order there was no progress. I had to call the customer centre to sort it out. It turned out the item was out of stock. I can imagine this is the inventory system fault as this happened to me for the second time in the row. I don't really understand why I had to call to chase this up and why this isn't automatically cancelled. This is not going to happen for the third time though as I'm closing my online account just after I get the money back. If you are after reliable delivery times and no hassle look somewhere else.

Amanda

AmandaCentral West, NSW

3 purchases still no order

published

I ordered a set of 5 vases, one did not arrive, they said out of stock. So a few weeks later was on website again, so I purchased again. Same thing happened again. Very upset. After xmas I saw online again this time I called before I paid again. I was told they had 10 in stock. So I went and purchased again. I followed up and rang a few days later was told they were packing it . I was so finally happy to be getting the vase. Was not to be it was cancelled again. Three awful experiences.
I am a regular customer and spend quite a considerable amount of money each month. Very unhappy.

Maree

MareeGreater Melbourne (Outer), VIC

Not Snow White and Makeup on Neck

published

I ordered a snow white top on 7 Jan 2020. It arrived this morning. Very disappointed. The top has makeup on the neck and is OFF white.
Will be returning it tomorrow. A lesson learnt - don’t buy online.
The gentleman at Myer One was very polite but then again he doesn’t have to go to the trouble of returning it.

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Questions & Answers

Sue

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Myer Online Store

Do u have the LEGO
Taj Mahal or the opera house

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Sueasked

Myer Online Store

Do u have the LEGO opera house

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Caroline W.asked

Myer Online Store

makeup

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