I attended Myers Bra and underwear section at Myer Southland 30/09/2019 after having been to a number of shops that day. The lady (Angela) in this section was excellent she could not do enough for me and the others she was attending to. Also knew her product.

Carolyn was excellent and very diligent during my shopping process in skin care at Myer Fountain gate. She answered all my quetions and provided a great deal for me. Very professional and helpful .

Terrible service, no stock and multiple brands leaving your stores. Recent in store experience leaves A LOT to be desired. Straw that broke the camels back was how poorly they treated my Mother today (who is a regular customer). I won’t shop with you again. You’ve lost my business, but it’s pretty clear you don’t actually care with the way you treat your long-standing customers.

Extremely difficult to get any assistance either in store or on the phone.
I have had very frustrating experiences trying to get in contact with the relevant staff.

The general impression is that employees seem like they don’t want to assist, or are very limited in providing any assistance because they do not have access to certain brands within the store.

Myer is currently advertising on their website Sheridan Sheet sets 1000tc Hotel Quality for $65.95 but says it is an error eg the code is for a pillow case only so they will not honour price.

Ben in the fragrance department at Myer Morley, Perth WA is fantastic. He helped me to choose an appropriate fragrance for a gift and then went out of his way to wrap the gift beautifully for me. I had never been offered gift wrapping before. Ben has a lot of patience and insight with fragrances. I will be happy to buy more fragrances through Ben again!

Stay away from doing online and stick to your physical stores. If it takes you 2 weeks to deliver something, then you are not suitable to trade online. Leave the online trade to Amazon and focus more on your stores. Increase your staff so we can get some service when we need it.

October 2nd 2022 Update: Keep changing their policies

I can't keep up. They just keep change their exchange and refund policy to suit their profitable and business needs instead of thinking and putting the customer first. I'm this close to cutting my Myer one card.

Myers cairns central your customer service is appalling.I literally had to ring the store while i was standing in it for any kind of help,just to be told by an employee sorry you have wrong department and hung up went to desk made inquiry about product i wanted to buy and without even having the decency to look at me said..No havent got any...well Myers Cairns i spent my money elsewhere with exellent customer service..i will never shop there again and will let everyone know about my experience.

Went to Myer City Store...The range of size 18+ women's clothing is woeful. Old fashioned styles, dreary colours, inferior materials...no modern styled garments. The choices are so limited in 3 hours of looking I bought nothing. Yet in the 'normal' sizes, colours, fashion, fabric styles abound, two floors of beautiful modern clothing to choose from. Please Myer us bigger girls (am size 18-20) also want to be fashionable and like our normal sized counterparts we also have money to spend on up to date fashions!!!

I bought some beautiful earrings from Myer Bondi & after had worn them once was faulty attachment so I took them to the City store they weren't very helpful so went back to Myer at Bondi Junction & they were very happy to help & replace the earrings-
so i have had some great experiences with my purchases & is my Dept Store of Choice !

It is virtually impossible to get anyone in the Myer City store in Perth in answer the phone. Yes, I understand during sales periods, on weekends or late night shopping staff might too busy to pick up the phone. However, I have tried ringing when Myer opens on a Monday and Tuesday morning and in the afternoon and no-one, and I mean no-one, bothers to pick-up the phone from any of the departments. What is the point of having a direct line in the first place.

The associate I worked with was knowledgeable and helpful; she told me which brands she liked best, what their top-sellers were, and she explained the distinctions between different products. Great experience!!

Went to karrinyup and joondalup stores after waiting for service at counter and beside a staff member on floor got no service on multiple occasions got no service .standing beside staff member serving customer for 5 minutes and customer said staff member could serve me was told too wait at counter, went home and ordered product direct from manufacturer. Went to an different cheap shop and got service immediately

Today I purchased a Dyson vacuum cleaner from Myers Highpoint. Tom from the electrical department went out of his way to find me the last model within the store and then made sure the warranty was registered with Dyson so I would not experience any possible future issues if something went wrong.
Tom did this after he heard another staff member ( my initial contact ) inform me that their were none left of that model and then rudely walked away, well done Tom you turned a negative experience into a positive one.
Congratulations Myers for employing someone like Tom.

As I was unable to go to the store in person (due to total knee replacement) my husband attended to my request. He had the most helpful assistance from your customer service operator Marnie. Her service was far and beyond my expatiations. I have always had good service from your Hornsby Store and I am so sorry it will be no longer after January.
I remain a happy Myer customer, Wendy Abel of Berowra.