Asked for tech advise on few occasions and received excellent response before making purchase. Received good on a timely manner.
They know what they are selling and not just any online provider.

Ordered a Sennheiser headset from these guys. Got it next day and paid only $12 for shipping. The Prices are very cheap and good product. Would recommend buying again from them.

Brought a $250 headset to pair with my phone. (a Sennheiser) Volume at max was just a whisper and the caller couldn't hear me very well. Returned the product to be checked but the support team said I can't upgrade for a more superior headset and that they won't be refunding it only replacing it if they determine it to be faulty!
Already contacted consumer protection with details so far. I'll be reporting to them on the outcome with the results from myithub.
Person I've been talking to spoke too quickly and after asking them to slow their speach down they got all offended and became abrupt and not very helpful.
They referred me to the support for sennheiser however that support team have not been helpful either.

I hadn't seen these reviews before I went to post mine, however if I had I would have thought twice about purchasing from these guys. Just goes to show, how different things can be.

I ordered a Grandstream phone set for home on Wednesday and the courier arrived next day. Surprised to say the least as I live outside the metropolitan border where deliveries are usually two to three days at least.

Hard to get service this good, will surely be purchasing more equipment from these guys again.

Really bad customer service. Borderline fraud. Take your order showing that it ships in 1-2 days. After two days tell me it's one month before they can ship. Then they don't know how long will it take them to process refund. Answer I got when asked about refund process is " we will check and get back to you asap" and asap is not same day either.

My recent purchase was problem free and the store was great to deal with.
The price I paid for the router was excellent and the order was posted and delivered by courier very quickly.
The router itself is one of the best purchases I have made.
So overall I had a trouble free, great experience with this online store.

Prompt and fast postage, item packed well received within a few business days.
Thanks guys got me out of a pickle nice and quickly.
Would use again.

I see more than a few bad reviews. However, I can not complain about my experience.
The item I bought was well priced(cheapest online at the time)
Equal to Cheapest freight charge.
Ordered on Monday and received interstate on Wednesday.
No reason not to give them 5 STAR

I bought a Grandstream IP PBX system with 4 handsets and the system was faulty straight out of the box! I asked for a refund but they refused!!!! they said they willing to fix it, but it can take few weeks!!!
I am taking the matter to the Australian Consumer Commission!
Stay away from them.

we purchased a ISDN VoIp Gateway. The company agreed that if the item wasn't suitable i could return it for a full refund. The item wasn't suitable. Fortunately i kept a copy of the "chat" dialogue and after several phone calls they finally agreed to honour the refund if i send the item back. Guess what.....according to the company the item was "damaged" and they are charging a $100 "restocking" fee.....the company has a bad culture and they don't want to know you once you have transacted with them.

Ordered a Granstream HT802 VoIP ATA which was instock and paid the $15 for express shipping. 8 days later still nothing. I rang them up and they said they will check with "the warehouse" why it wasn't sent out and they'll call me back. I heard nothing from them but got an automated email the next day saying order is now shipped.
Shame about paying for the express postage and getting it 11 days later...

Never again!

I received the order confirmation on the 30/01/2017. I contacted the sales reps via chat before I place the order on 30/ 01/17. I asked them clearly if I can get the item by Thursday as I have to use for my business meeting on Friday. Your sales reps confirmed me confidently of on-time delivery which didn’t happen later. For that reason, I have to buy another phone from local market and that wasted my double monies.

A headset was purchased in error that isn't compatible with network of phones in the office. Attempting to resolve the issue saw it costing me more than the initial purchased headset. Steer clear wish now I had have done so.