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Reviewer Photos & Videos
World B.Sydney, NSW
Such a good quality
Electric bikes are the best from mytopia. Better than other stores. I’m very satisfied With this purchase because it was good price, size, and quality. I really recommend it. Thank you
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AaronSydney, NSW
- 2 reviews
Good Experience
My item was available a week earlier then excepted, the Mytopia team exchange the colour of the item with no difficulty. The communication was great and the pick up was easy. I would shop at Myopia again.
1 comment
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AnnetteRichmond-Tweed, NSW
- 2 reviews
Charged more for treadmill than the advertised price
Treadmill priced $389.00 but I was charged $429.00 and they won’t refund me the difference. Be careful when buying items off them.
I didn’t get to preview invoice payment went straight through.
Checked email receipt and noticed the wrong amount Emailed them the next day but they wouldn’t admit the mistake
5 comments
Mills BrandsMytopia
Hi Annette,
Thank you for getting in touch with us.... Read more
In order for us to find your order history and properly address your concerns, can you please provide the following details: - Order ID - eBay username (if purchased on eBay) - email address - Name on the order - Mobile number - Address used on the order We'll watch for your reply and get everything sorted quickly for you. Warm Regards, The Mytopia Store Team Pick up times 9am-3pm Mon-Fri except NSW Public Holidays#M2113440
[email protected]
Annette Barnden ... Read more
Mills BrandsMytopia
Hi Annette,
Thank you for supplying the requested information - I would like to get one of our Customer Resolutions Team Members to give you a call. If you could let me know a time you will be free to talk I will be happy to arrange this.... Read more
- Cate Mytopia Store TeamSimilar opinion? Write a review on ieatwords.com.au!
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AndrewSydney, NSW
Solar Gate opener
Avoid this faceless company, i purchased a EGuard solar gate opener which is faulty it wont work in any form. contacted the company via email this was their response ** PLEASE DO NOT REPLY TO THIS EMAIL **
My fault should have realised a faceless company with no contact phone number, do not donate your money to this company as i have donated $700 and got nothing in return.
3 comments
Mills BrandsMytopia
Hi Andrew,
Allow me to explain the "PLEASE DO NOT REPLY TO THIS EMAIL" This means that we are advising you that we will reply to your message using a different email address to ensure that all your messages will be tracked. ... Read more
I would like to further assist you with your issue, can you please provide the following details: - Order ID - eBay username (if purchased on eBay) - email address - Name on the order - Mobile number - Address used on the order We'll watch for your reply and get everything sorted quickly for you. Kind Regards, The Mytopia Store Team Pick up times 9am-3pm Mon-Fri except NSW Public HolidaysProduct was not purchased on Ebay,
Below email is evidence of my purchase.
[email protected]... Read more
Mills BrandsMytopia
Hi Andrew,
I understand one of our Customer Resolutions Team Members has been in touch with you, and helped not only resolve the issue by sending replacement parts and a user manual as well, but has... Read more
given you advice that you had purchased the item through another party not affiliated with us.Similar opinion? Write a review on ieatwords.com.au!
Fool#1Sydney, NSW
- 2 reviews
Customer service lacking...
Customer service doesn't exist in this company. There's an automated message saying they are unable to answer your calls and direct you to an email address. THIS is supposed to be answered within 1 business hour - fat chance of that! I received a faulty item and they tried to say they would repair it and send it back to me rather than a refund! Make sure you use paypal for your purchase as it will always support any disputes.
1 comment
Mills BrandsMytopia
Thank you for your review - we are sorry you are feeling let down and would like to make this experience with us better.
In order for me to help, could you please let me know the following details p... Read more
lease so I can look into the circumstances and see if I can assist please?Similar opinion? Write a review on ieatwords.com.au!
Rod S.
- 2 reviews
EBike
Great to deal on line with. after payment made your dispatch response was very prompt and your courier is the fastest I've dealt with. Arrived on 3rd business after dispatch which was a day earlier then was stated. 2nd Nishiro NRG2 ebike from you and both perfect.
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LinglingFar North Queensland, QLD
Item as explained.... Works great
Very easy... Large range of products... Quality seems OK. The Google search was easy via ebay.... Was a top suggestion on there. Very fast shipping to. Will keep the seller in my top sellers list.
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BrendanMetropolitan Adelaide, SA
Bullet stealth electric scooter
I recently bought 2 bullet stealth electric scooters for my sons. When they arrived both of them had issues with the rear light which did not work and one scooter went alot slower then the other and one was missing the kick stand and the other has a blurry spot on the display and the display is totally incorrect in everyway. None of the readings are even near true and thats just to mention some of the issues. Within a few days of having them they decided they would give me a little return on both scooters which took them down to the price that ...Read more
they dropped to in the first week of me having them. 2 days later one scooter completely died and is not usable at all. I have sent off video after video and would have been happy with the spare parts to fix it which when I bought the scooters their website said they have spare parts but this is not the case. After being hung up on several times by a rude lady and many emails and videos they now want me to send the scooter back so someone can look at it. Problem is i trusted these scooters due to the price and threw the box away and now im having issues getting a box to put it in. They can see on the videos that the scooter will never run again and they dont have any spare parts so i dont see why they want to delay this and make it near impossible to communicate with them. I would have been happy to have gotten a discount on another scooter but that would have been to easy. WHERE IS THIS JUNK SCOOTER SUPPOSE TO BE SENT TO????1 comment
Mills BrandsMytopia
Hi Brendan,
Please accept our regret with how your issue was treated. It was never our intention to feel you that way... Read more
We have a couple of options we would like to discuss with you - if you are able to let us know a time someone can contact you we would like to have a chat to turn the experience around for you. In order for us to find your order history and properly address your concerns, can you please provide the following details: - Order ID - eBay username (if purchased on eBay) - email address - Name on the order - Mobile number - Address used on the order We'll watch for your reply and get everything sorted quickly for you. Please let us know in the first instance and one of our customer resolutions team members will call you to resolve this and run through a couple of options to serve you better Regards - Cate ref: 951271Similar opinion? Write a review on ieatwords.com.au!
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Mark Sayfi
- 2 reviews
Very good service and product
It was easy to navigate the store and find what I wanted,
I am very happy about the product range and what suited my needs. I have not yet received the product, so I can not comment on the quality of the product.
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RickGreat Southern, WA
- Verified customer
Nishiro NRG 2
Mytopia sell great quality products and are really good to deal with. Freight was quite expensive, but arrived quickly and in excellent condition. I recommend them. I purchased off eBay and got a great deal with a $50 voucher.
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Good Product
Easy to do business with. Had the item I wanted and was prompt in delivery. Costs were reasonable.
Web site is relatively easy to work around and find what is required
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wombats64Victoria
It's the simple things in life that make you happy
I bought the product on eBay are reviewing what other people said...the majority of which gave glowing reviews. It was sent quickly in 3 days. It was easy to put together and it's easy to lift and move around. Also, it's aesthetically appealing. It does what it was promoted for the exercise bike cools you as you do your workout
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Great items & service
I was very pleased with the ease going throught the products with clear prices and descriptions,
It was very eady to navigate the web site and on ebay as well,
I am very satisfied with the products i purchased and the value for money,
I would recommend this company to all buyers,
Thanks again for your great service,
Thanking you
C,P
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steveMid North Coast, NSW
- 3 reviews
previous purchase
allthough the item was damaged on delivery from mishandling whilst not purpose from mytopia thek ohnered the purchace price including return fee at no cost to me which i found honerable. regards steve
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SarahSouth East Queensland, QLD
Faulty dangerous products being sold be careful!
i got one for my 9 year son and he went to charge it and the plug blew up and the back of the blew blew right off! I had electrician to check and it was the charger they supplied!
The bikes I got bought Xmas 2022 and one of the motors had gone and the other the charger blew so very dangerous and they won't help they don't care so I'm making sure I get the news out my son is very lucky to have moved away so quickly!!!
10 comments
Mills BrandsMytopia
Hi there,
Thanks for letting us know about the issue.... Read more
For us to look up your details or any previous correspondence, could you please provide the following details: - eBay username used upon purchase (if applicable) - Order ID - Name on the order - Mobile number - Address used on the order RegardsMills BrandsMytopia
Hi again Sarah,
This is a follow up in relation to the previous email sent to you on 25/02/2020. ... Read more
We would really like to help resolve your issue as quickly and hassle free as possible. Please respond at your earliest convenience. Regards, KeithWe just go around in circles don't pretend you carebtold you I don't have the buyers order details
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ABCIllawarra, NSW
Faulty product and unbelievably BAD customer service!t has been almost 2 months and still waiting in a resolution!
DO NOT BUY FROM THIS COMPANY!!
Unbelievably bad service and impossible to get a resolution. It had been months!! The courier they have provided isn’t picking up my parcel and without it they won’t give me a refund despite them admitting the product it faulty!!
1 comment
Mills BrandsMytopia
It appears this is a courier problem here. Please supply us with your order reference so we could resolve this matter immediately.
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PedroSouth East Queensland, QLD
Great after-sales warranty service
Prompt replacement of a faulty foldout solar panels, 1 week before the end of warranty. Return and send postage covered. Not out of pocket. I could give fewer stars for a faulty product but stars are for after-sales service. Great feedback too.
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Dracon
- 6 reviews
Terrible customer service
Bought a faulty item. Complained to the seller about it and the seller ignored my email. Paypal refunded money and now they are sending me harassing emails. Really awful customer service. I would avoid this company at all cost.
1 comment
Mills BrandsMytopia
Hi Dracon,
We thank you for your enquiry and apologise in regards to the delayed response. ... Read more
We have currently been experiencing a high volume of customer inquiries and are doing our best to assist all our customers one by one. For us to be able to assist please contact us on [email protected] . We look forward to hearing from you. Kind RegardsSimilar opinion? Write a review on ieatwords.com.au!
jeffSydney, NSW
good online store
good range of products at really good prices and fast delivery I have used my utopia several times and have never had a problem I would recommend this site the anyone reading this review
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AndrewSouth-Eastern Region, NSW
- 2 reviews
Excellent service
Great selection of products great service and excellent price, website is easy to navigate, the item was packed well and delivered on time, I would highly recommend this store to any one
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Questions & Answers
Paola H.asked
What to do if my order has been in the process for two days and the mail is not answered, it was supposed to be dispatched in 24 hours, what do I do?
1 answer
Mills BrandsMytopia
Hi Paola,
Thank you for getting in touch with us.
In order for us to find your order history and properly address your concerns, can you please provide the following details:
- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order
We'll watch for your reply and get everything sorted quickly for you.
Best Regards,
Nick A.asked
My wife bought a bbq but unfortunately she had no idea the day it arrived i had already bought one from elsewhere which i really liked. The bbq arrived today and is still in the box and unopened can we get a refund?
2 answers
They are very reasonable people and were quite nice to deal with, I am sure they would be okay if its not open but you should be contacting them first they don't bite.
Mills BrandsMytopia
Hi Nick, kindly provide us with your order details and we will check if you can still return the item to us.
trissha 1asked
how can I contact Mills Brands pty/ltd aust. re a warrenty
1 answer
Mills BrandsMytopia
For resolutions to any issue, simply contact us via the eBay message system or to our email which is [email protected]
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Mills BrandsMytopia
Hi Aaron,
Thank you so much for your kind review - we aim to make everyone's experience a 5 star rated one, and feedback like this goes to show we are on the right path to achieving this.... Read more
I will ensure this feedback is passed on to the team who assisted you - I am sure they will appreciate your kind words. - Cate