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Reviews

3.9

805 reviews
5
(545)
4
(53)
3
(8)
2
(11)
1
(188)
  • Product Quality
    4.0 (208)
  • Return Claim MadeYes (34) · No (183)
  • Shipping
    4.2 (137)
  • Warranty Claim MadeYes (31) · No (183)
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World B.

World B.Sydney, NSW

Such a good quality

published

Electric bikes are the best from mytopia. Better than other stores. I’m very satisfied With this purchase because it was good price, size, and quality. I really recommend it. Thank you

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review



Aaron

AaronSydney, NSW

  • 2 reviews

Good Experience

published

My item was available a week earlier then excepted, the Mytopia team exchange the colour of the item with no difficulty. The communication was great and the pick up was easy. I would shop at Myopia again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Mytopia
Mills BrandsMytopia
Annette

AnnetteRichmond-Tweed, NSW

  • 2 reviews

Charged more for treadmill than the advertised price

published

Treadmill priced $389.00 but I was charged $429.00 and they won’t refund me the difference. Be careful when buying items off them.
I didn’t get to preview invoice payment went straight through.
Checked email receipt and noticed the wrong amount Emailed them the next day but they wouldn’t admit the mistake

Warranty Claim MadeNo
5 comments
Mytopia
Mills BrandsMytopia
Annette
Annette
Mytopia
Mills BrandsMytopia
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Andrew

AndrewSydney, NSW

Solar Gate opener

published

Avoid this faceless company, i purchased a EGuard solar gate opener which is faulty it wont work in any form. contacted the company via email this was their response ** PLEASE DO NOT REPLY TO THIS EMAIL **
My fault should have realised a faceless company with no contact phone number, do not donate your money to this company as i have donated $700 and got nothing in return.

Product Quality
Warranty Claim MadeNo
3 comments
Mytopia
Mills BrandsMytopia
Andrew
Andrew
Mytopia
Mills BrandsMytopia
Fool#1

Fool#1Sydney, NSW

  • 2 reviews

Customer service lacking...

published

Customer service doesn't exist in this company. There's an automated message saying they are unable to answer your calls and direct you to an email address. THIS is supposed to be answered within 1 business hour - fat chance of that! I received a faulty item and they tried to say they would repair it and send it back to me rather than a refund! Make sure you use paypal for your purchase as it will always support any disputes.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Mytopia
Mills BrandsMytopia
Rod S.

Rod S.

  • 2 reviews

EBike

published

Great to deal on line with. after payment made your dispatch response was very prompt and your courier is the fastest I've dealt with. Arrived on 3rd business after dispatch which was a day earlier then was stated. 2nd Nishiro NRG2 ebike from you and both perfect.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Lingling

LinglingFar North Queensland, QLD

Item as explained.... Works great

published

Very easy... Large range of products... Quality seems OK. The Google search was easy via ebay.... Was a top suggestion on there. Very fast shipping to. Will keep the seller in my top sellers list.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Brendan

BrendanMetropolitan Adelaide, SA

Bullet stealth electric scooter

published
Product Quality
Return Claim MadeNo
1 comment
Mytopia
Mills BrandsMytopia

The reviewer stated that an incentive was offered for this review

Mark Sayfi

Mark Sayfi

  • 2 reviews

Very good service and product

published

It was easy to navigate the store and find what I wanted,
I am very happy about the product range and what suited my needs. I have not yet received the product, so I can not comment on the quality of the product.

Return Claim MadeNo
Warranty Claim MadeNo
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Rick

RickGreat Southern, WA

  • Verified customer

Nishiro NRG 2

published

Mytopia sell great quality products and are really good to deal with. Freight was quite expensive, but arrived quickly and in excellent condition. I recommend them. I purchased off eBay and got a great deal with a $50 voucher.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Good Product

published

Easy to do business with. Had the item I wanted and was prompt in delivery. Costs were reasonable.
Web site is relatively easy to work around and find what is required

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
wombats64

wombats64Victoria

It's the simple things in life that make you happy

published

I bought the product on eBay are reviewing what other people said...the majority of which gave glowing reviews. It was sent quickly in 3 days. It was easy to put together and it's easy to lift and move around. Also, it's aesthetically appealing. It does what it was promoted for the exercise bike cools you as you do your workout

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Great items & service

published

I was very pleased with the ease going throught the products with clear prices and descriptions,
It was very eady to navigate the web site and on ebay as well,
I am very satisfied with the products i purchased and the value for money,
I would recommend this company to all buyers,

Thanks again for your great service,

Thanking you
C,P

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

steve

steveMid North Coast, NSW

  • 3 reviews

previous purchase

published

allthough the item was damaged on delivery from mishandling whilst not purpose from mytopia thek ohnered the purchace price including return fee at no cost to me which i found honerable. regards steve

The reviewer stated that an incentive was offered for this review

Sarah

SarahSouth East Queensland, QLD

Faulty dangerous products being sold be careful!

published

i got one for my 9 year son and he went to charge it and the plug blew up and the back of the blew blew right off! I had electrician to check and it was the charger they supplied!

The bikes I got bought Xmas 2022 and one of the motors had gone and the other the charger blew so very dangerous and they won't help they don't care so I'm making sure I get the news out my son is very lucky to have moved away so quickly!!!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
10 comments
Mytopia
Mills BrandsMytopia
Mytopia
Mills BrandsMytopia
Sarah
Sarah

We just go around in circles don't pretend you carebtold you I don't have the buyers order details

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ABC

ABCIllawarra, NSW

Faulty product and unbelievably BAD customer service!t has been almost 2 months and still waiting in a resolution!

published

DO NOT BUY FROM THIS COMPANY!!
Unbelievably bad service and impossible to get a resolution. It had been months!! The courier they have provided isn’t picking up my parcel and without it they won’t give me a refund despite them admitting the product it faulty!!

Product Quality
Return Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia

It appears this is a courier problem here. Please supply us with your order reference so we could resolve this matter immediately.

Pedro

PedroSouth East Queensland, QLD

Great after-sales warranty service

published

Prompt replacement of a faulty foldout solar panels, 1 week before the end of warranty. Return and send postage covered. Not out of pocket. I could give fewer stars for a faulty product but stars are for after-sales service. Great feedback too.

Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Dracon

Dracon

  • 6 reviews

Terrible customer service

published

Bought a faulty item. Complained to the seller about it and the seller ignored my email. Paypal refunded money and now they are sending me harassing emails. Really awful customer service. I would avoid this company at all cost.

Product Quality
Return Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia
jeff

jeffSydney, NSW

good online store

published

good range of products at really good prices and fast delivery I have used my utopia several times and have never had a problem I would recommend this site the anyone reading this review

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Andrew

AndrewSouth-Eastern Region, NSW

  • 2 reviews

Excellent service

published

Great selection of products great service and excellent price, website is easy to navigate, the item was packed well and delivered on time, I would highly recommend this store to any one

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 41

Questions & Answers

Paola H.

Paola H.asked

What to do if my order has been in the process for two days and the mail is not answered, it was supposed to be dispatched in 24 hours, what do I do?

1 answer
Mytopia
Mills BrandsMytopia

Hi Paola,

Thank you for getting in touch with us.

In order for us to find your order history and properly address your concerns, can you please provide the following details:

- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order

We'll watch for your reply and get everything sorted quickly for you.

Best Regards,

Nick A.

Nick A.asked

My wife bought a bbq but unfortunately she had no idea the day it arrived i had already bought one from elsewhere which i really liked. The bbq arrived today and is still in the box and unopened can we get a refund?

2 answers
StickyRice Rowe
StickyRice Rowe

They are very reasonable people and were quite nice to deal with, I am sure they would be okay if its not open but you should be contacting them first they don't bite.

Mytopia
Mills BrandsMytopia

Hi Nick, kindly provide us with your order details and we will check if you can still return the item to us.

trissha 1

trissha 1asked

how can I contact Mills Brands pty/ltd aust. re a warrenty

1 answer
Mytopia
Mills BrandsMytopia

For resolutions to any issue, simply contact us via the eBay message system or to our email which is [email protected]

Get an answer from our members and Mytopia representatives

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