Mytopia (page 2 of 10)
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Dishonest in Price
when I searched for an AGM 50Ah deep cycle battery, it showed $99 at Mytopia, but when I clicked it the price changed to $104.
Beware - SCAMMER
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
- 8 reviews
- 6 likes
After full payment was made i am asked to verify my credit card and delay my order!!!!!
I was asked to verify my credit card after full payment was made
I ordered and paid in full an item using my American Express credit card, the funds were taken from my card by Mytopia so it was all cleared, then i received this mail asking me to verify my card which i found to be strange, i contacted American Express who advised me that once an online order was paid for the merchant was bound to ship the item purchased and that they had never hard of verification of a fully paid order before and suggested that i cancel the order and ask for a r...
- Incentivised Review No
- Return Claim MadeNo
- Warranty Claim MadeNo
Hi Rod,
I would firstly like to thank you for taking the time to write a review and we do apologise for the inconvenience that you have experienced....
Read more My name is Mitch and I'm from the Resolutions team. The email and sms your received is part of our security verification protocol to ensure that you, the card owner, made the transaction and not someone else. I can also see that this has already been refunded in full as per your request. I would appreciate if you are able to ammend this review as this has nothing to do with a product but rather our security verification protocol. Should you need further assistance, please don't hesitate to reach us back. Cheers! Kind Regards, Mitch The Mytopia Resolutions TeamMy complaint is obviously not about the product as Mytopia never processed the order i never mentioned the product in my review it was specifically aimed at the security verification protocol this is ...
Read moremy problem, anyway i purchased the item from another company no verification required using the same Amex card received my lovely new air fryer within 4 days very happy and will of course continue to use this company may i add that Mytopia are the only company that i have ever used that do not accept America Express payment even after it has been cleared but still require security verification!! yes its your right but why be different to all other online sellers case closed for meHello again Rod,
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Read moreThank you for letting us know. All our intentions was to ensure you are fully aware that your card was use and prevent possible fraudulent use of your card hence we have that security verification protocol in place. Thank you for letting us know about this. Cheers! Kind Regards, Mitch The Mytopia Resolutions Team
Never again
Ordered an electric bike. Took a couple of weeks to receive it. Upon arrival it was damaged, battery was loose, bearings in front wheel were damaged, bolts missing, threads stripped, guard dinted. When sending it back there was poor communication between the store and the transport company. 10 weeks later from my 1st initial contact with them that they received the bike back. I give them 1 star purely because I did get a full refund.
Throughout the whole experience with them they were polite and apologetic but just took way to much time to fin...
- Product Quality
- Incentivised Review No
Hi Carol,
I would firstly like to thank you for taking the time to write a review and we do apologise for the inconvenience that you have experienced....
Read more I would love to see what I can do to amend your opinion on us! Could you please provide me with your invoice number so I can check your details and get into contact with you? If you have any additional questions John, please feel free to reach out to me at [email protected] or please call and ask for me on 02 8667 7842. Warm Regards, Mitch The Mytopia Resolutions TeamHi Mitch, the order number is M2164241
I don't need to speak to anyone as the matter has been solved and the money for the bike has been refunded bak to afterpay which I will get put back into my acc ...
Hi Carol,
...
Read more Thank you for getting back to me and providing the invoice #. I was able to check the correspondence and I can definitely see where the ball was dropped; from the couriers to the communications between you, us and them up to the inspection outcome. I can definitely understand why you are upset and you left this review. We appreciate your efforts in leaving this as this provides us feedback in which specific areas we can better ourselves in terms of our service. Again. our sincerest apologies and many thanks for the review! All the best! Warm Regards, Mitch The Mytopia Resolutions Team- 2 reviews
Very rewarding exercise
Easy to use and fully detailed website. The range of ebikes was satisfactory. So far I am very impressed with the quality of the bikes. We had issues with some faulty controllers, but this was replaced free of charge.
- Incentivised Review No
- Return Claim MadeNo
Hi,
We are glad to hear that your experience was a positive one. ...
Read more Thank you for taking the time to leave such an amazing review. Come back soon! Regards, The Mytopia Store Support TeamFind out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
- 5 reviews
Great products and service
Had a small cosmetic issue with a one of my dumbbells and they resolved the situation immediately. Highly recommend this place
- Product Quality
- Shipping
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Hi,
We are glad to hear that your experience was a positive one. ...
Read more Thank you for taking the time to leave such an amazing review. Come back soon! Regards, The Mytopia Store Support Team- 2 reviews
Another C-teck Traffic light charging point to add to the fleet. Thanks for the effort
Very easy, many more products that I shall peruse at a later date, very satisfied and have at least 4 of the same on different vehicals
- Product Quality
- Incentivised Review No
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Hi,
We are glad to hear that your experience was a positive one. ...
Read more Thank you for taking the time to leave such an amazing review, but we will strive to make your 4 star review a 5 star one next time. Come back soon! Kind Regards, The Mytopia Store Support TeamGreat Batteries
It was it to navigate the store and find what you wanted?
Very satisfied were you with the range of products available?
Very satisfied were you with the quality of product(s) you bough
- Product Quality
- Return Claim MadeNo
- Warranty Claim MadeNo
Hi,
We are glad to hear that your experience was a positive one. ...
Read more Thank you for taking the time to leave such an amazing review. Come back soon! Kind Regards, Edisons Support TeamThe reviewer stated that an incentive was offered for this review
- 2 reviews
- 7 likes
Gecko Fridge
Easy purchase process turned up quickly . Now to fit and see how it works . Looking forward to a trouble free process .
- Shipping
- Incentivised Review No
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Hi,
We are glad to hear that your experience was a positive one....
Read more Thank you for taking the time to leave such an amazing review. Come back soon! Kind Regards, The Mytopia Store Support TeamGreat product at a great price
Had to buy a wheelchair because i broke my leg.It arrived promptly easy to assemble lightweight and works really well. A big help for me to get around at home. Thank You.
- Product Quality
- Shipping
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Hi,
So glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. ...
Read more Come back and shop again soon! Regards, The Mytopia Store Support TeamThe reviewer stated that an incentive was offered for this review
Find out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
- 2 reviews
- 1 like
Great company to deal with
Good quality product, great communication, and fast delivery, just brought another scooter they go great every body loves it
Thank you
- Product Quality
- Shipping
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Hi,
Thank you for taking the time to leave such a great review. We are proud of our service and are glad to see we have made you happy. ...
Read more Come back and shop again soon! Regards, The Mytopia Store Support Team- 3 reviews
- 1 like
So far it is working exactly as I would have expected it to
I bought a battery, not sure what else I can say about it apart from the fact it works as I would have expected
- Product Quality
- Shipping
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Hi Norm,
So glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. ...
Read more Come back and shop again soon! Regards, The Mytopia Store Support Team- 4 reviews
Terrible Customer Service
Purchased E Bike for Xmas but was faulty and could not be charged . Contacted Mytopia and after much tooing and froing was advised to purchase fuses etc nothing fixed it and bike was returned for repair( in my opinion should have been replaced as FAULTY NEW product) . After being notified the bike was repaired. We were then sent back the wrong product ( not our purchase) this was then returned and the repaired bike finally arrived badly damaged so had to be returned to Mytopia AGAIN . Finally we received a working e bike. Sadly this all took...
Read more a very stressful 3 months from purchase . Customer Service left a LOT to be desired contact was only by email, only a recording on phone and they never contacted back. Mytopia would not send anything out until they received a product back ( none of which was our fault) this took up to 10 days each way. They keep sending you standard pre written emails which don’t even apply to your situation and make out like they’re doing you a big favour, when they’ve sold u a faulty product .. we did eventually get a usable e bike but would NOT recommend using this company unless you’re happy to go through 3 months of stress and frustration and not being able to use your product for all of that time .- Product Quality
- Shipping
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Hi Carmel,
...
Read moreI appreciate you taking my call earlier and taking the time to discuss this experience with you. I highly appreciate your honest review as this helps us better our services in the future. As a token of expense, I have extended your warranty period for 3 months to make up for the lost time. You don't need to do anything else, this will be set internally. Again, thank you for your review. Should you need further assistance, please don't hesitate to reach us back. Cheers! Kind Regards, Mitch The Mytopia Resolutions Team - Australia Warehouse Collection times 9am-3pm Mon-Fri except NSW Public HolidayYes was contacted by phone ( surprise they can phone now ) and given 3 months extended warranty ALSO offered $200 store credit to either RAISE my star rating or take my review DOWN. My review is Tota...
Read morelly honest and valid so refused …but think it’s so dodgy to be asked to do this and offered this bribe to do so…..Hi Carmel,
Our apologies if it seemed that way. As with our conversation yesterday, all we want is turn this around into a positive experience in the form of a revision or remove the review if you de...
Read moreem necessary. In no way this intention was bribing and I am sorry if it seemed that way to you.Find out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
Great Product Great Price and fast delivery
Easy to assemble and is a real help around the home. Also is lightweight and is foldable to put in the car for outside use very handy.
- Product Quality
- Shipping
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Hi Ken,
So glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. ...
Read more Come back and shop again soon! Warm regards, The Mytopia Store Support TeamThe reviewer stated that an incentive was offered for this review
Excellent price
Good product at a great price. Ready assembled and easy 4 dyna bolt lockdown.
Grey colour is almost a perfect match to our newly painted gutters (woodland grey)
I did use my own dyna bolts though as I wanted to raise it off the ground.
Good design and functionality although I can lift the lid and reach in for small items but still very happy with the purchase.
- Product Quality
- Shipping
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Hi Troy,
Wow, thanks for the fantastic review. ...
Read moreIts great to get positive feedback and please come back and shop with us again! Kind Regards, The Mytopia Store Support Team- 4 reviews
- 7 likes
XCell AGM Batteries
I have bought a total of 10 Xcell Batteries 145AH & 2 of the Slim 150AH Batteries
So far they have been good, i am running a Youtube review in May of this year on these batteries & other solar Power items & will post my Findings then - ADES Solar power tests May this year
but yes so far these batteries have been good, Note: As the Prices fluctuate i recommend you do your homework to save money when buying them
- Product Quality
- Shipping
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Hi Crhis,
Thank you for taking the time to leave such a great review. We are proud of our service and are glad to see we have made you happy. ...
Read more Hopefully see you again soon! Kind Regards, The Mytopia Store Support Team- 2 reviews
- 1 like
The item was perfect. Fantastic quality. Very timely delivery. Great purchase experience
The item was perfect. Fantastic quality. Very timely delivery. Great purchase experience. Very happy customer. Highly recommend. Very very satisfied
- Product Quality
- Shipping
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Hi,
So glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. ...
Read more Come back and shop again soon! Warm Regards, The Mytopia Support Team- 4 reviews
- 2 likes
Just what we needed
Clear navigation and means to place order. This is just the product that we have been looking for. Excellent pricing.
- Product Quality
- Shipping
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Hi,
We are glad to hear that your experience was a positive one. Thank you for taking the time to leave such an amazing review. ...
Read more Come back and shop again soon! Warm Regards, The Mytopia Support Team- 4 reviews
- 2 likes
Good quality e-bikes at great prices!!
It was easy to find the bikes for my wife and I. Support was good all the way when the 2nd bike disappeared. They quickly sent another bike via express post and it arrived within 3 days.
- Incentivised Review No
Hi
We are glad to hear that your experience was a positive one. ...
Read more Thank you for taking the time to leave such an amazing review, but we will strive to make your 4 star review a 5 star one next time. Come back soon! Warm Regards, The Mytopia Store Support Team- 2 reviews
- 4 likes
Not bad
Very small compact retractable hose, the diameter of the hose is smaller than I usually have but it works fine, only using it on balcony. The company is very professional and posts quickly, can't fault them.
- Product Quality
- Shipping
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Hi there,
...
Read moreWe are glad to hear that your experience was a positive one. Thank you for taking the time to leave such an amazing review, but we will strive to make your 4 star review a 5 star one next time. Come back soon! Warm Regards, The Mytopia Store Support TeamYou know you want one. (Or you should want one)
Bought an ice machine on eBay. So many compliments and so handy so I purchased 4 more for my family.
- Product Quality
- Shipping
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Hi,
So glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. ...
Read more Come back and shop again soon! Warm Regards, The Mytopia Store Support TeamGood products & great service.
Being inter state I was nervous on how was going to get hold of someone. to my surprise they are a delight to deal with. nothing was too hard. Maxine went out of her way & made life easy for me. Thank you & i highly recommend this business & its products.
- Product Quality
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Hi Aditya,
Wow, thanks for the fantastic review. ...
Read more Its great to get positive feedback and please come back and shop with us again! Kind Regards, The Mytopia Store Support Team- Verified
Great service fast delivery
Easy to find what we were looking for and we very happy with our purchase so far. Description as very accurate
- Product Quality
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Hi Trevor,
Thank you for taking the time to leave such a great review. We are proud of our service and are glad to see we have made you happy. ...
Read more Hopefully see you again soon! Warm Regards, The Mytopia Store Support TeamWorked perfectly on our try out.
Will be installed in our RV at a later date. Great item and very well priced and delivered quickly. Thanks very much
- Product Quality
- Shipping
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Hi there,
...
Read moreSo glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. Come back and shop again soon! Warm Regards, The Mytopia Store Support Team- Verified
The best item for me to be able to get around.
Very easy to navigate, great product easy for an 80 year old to manoeuvre, product is light in weight but very strong.
- Product Quality
- Shipping
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Hi,
Thank you for taking the time to leave such a great review. We are proud of our service and are glad to see we have made you happy. ...
Read more Hopefully see you again soon! Regards, Pio The Mytopia Store Support TeamThe reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
Exactly what we wanted
We purchased the walker which has wheelchair capabilities and it is perfect for our needs. Well constructed, good design, good price - am very happy
- Product Quality
- Shipping
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Hi,
So glad that you are happy with your purchase! We try to make all our customers as happy as you and its awesome to hear we have done that again. ...
Read more Come back and shop again soon! Regards, Pio Edisons Support TeamExtra Information
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Hi Mike,
...
Read moreI would firstly like to thank you for taking the time to write a review and we do apologise for the inconvenience that you have experienced. My name is Mitch and I'm from the Resolutions team. I am here to assist you further with this matter and I would love to see what I can do to amend your opinion on us! Could you please provide me with your invoice number so I can check your details and get into contact with you? If you have any additional questions please feel free to reach out to me at [email protected] or please call and ask for me on 02 8667 7842. Hoping to hear back from you! Warm Regards, Mitch The Mytopia Resolutions Team