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Okay.
Sturdy and looks nice. Seat moves out of place easily though even after tightening screws. Wish there was a removable bar in the middle between legs so baby can't easily try to get out or stand up on the chair. Food easily slides onto baby and onto the seat when baby eat as the tray does not have a "raised wood" part to stop food from sliding when baby is trying to grab food themselves.
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T TranIllawarra, NSW
- 2 reviews
Quality not good! Return policy is not fair!
I recommend you not buying anything online from this shop as the product quality is not good as advertised (if you can see it by your real eyes and decide to get it - it’s ok). I have experience buying kid table and chairs, broken first After arrived at door. The plastic is advertised as Heavy Duty but not at all- cheap crap very thin not worth more than $15. How come heavy duty but it’s about 2mm thin, And broken when new. The guy [name removed] offer a return but at my own shipping cost/ I said it’s not fair as I didn’t want to return because...Read more
I changed my mind/ I want to return because the product is not good and their advertisement was misleading. By the way I’d better off return this broken thing and never want to deal with this shop again!!!
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This is Perfect!
I purchased the Star Kidz Amico portacot and I absolutely love it! Its so much better than what I was expecting. It’s the second item I have purchased through Nanny Annie and both times I can not fault them. Super fast delivery and excellent communication regarding your order from purchase to delivery. Thanks again Nanny Annie
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PhoebePerth, WA
Quality
I bought the table and chairs set and they look amazing! Nice and sturdy too. One of the chairs I couldn’t put together as a screw place was off, however a quick call to Nannie Annie and they are sending out a new chair to replace it. Wonderful company to deal with!
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Great Quality and Design
Bought the Star Kidz Amore Deluxe Bassinet in Hazel colour. This has every feature you could ever need in a bassinet; it rocks, tilts, has great air-flow, its great for co-sleeping and has wheels. The quality is excellent and it arrived within 3 days of ordering too. Very impressed!
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Aaron
- 2 reviews
Best quality
I bought the Star kidz astro rocker its so good. The build quality is top notch and looks very comfortable and easy to clean i can't wait for squishy to come and use it.
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Katie CochraneSouth-Eastern Region, NSW
Perfect!
I bought 2 for our restauraunt! They are well built, comfortable, stylish, wipeable + washable & most importantly they tuck away into the cupboard!! Your service was professional and they arrived within days of ordering. Super impressed :)
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Awful customer service and product doesn't fit description online
Ordered a Happy Panel playpen for the online description of "easy to assemble" and "portable". It was a nightmare to assemble as parts wouldn't slot together and required extreme force by my husband. Playpen is now a permanent feature on our deck as it won't come apart and we can't add additional parts like is described on the website! We bought additional sections and they are now obsolete. Portable- well yes, My 10 month old daughter can push it across the foam mats and off the edge....not ideal! I complained to the company over a month ago, as their online description doesn't match the product we received- I've heard nothing from them.
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PoanieIllawarra, NSW
- 2 reviews
Awesome customer service
Great products displayed on a user friendly website. Competitive and affordable. Dispatch and delivery of my very first order was exceptionally timely. Great communications from the Nanny Annie team which sets them aside from the rest.
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Cecil
- 2 reviews
Excellent product, first class customer service
Purchased a baby play pen extension (https://www.nanny-annie.com/baby-playpen-extension-for-interactive-baby-play-r) to increase the area of our existing pen and this product has certainly done an excellent job. This is a top quality item.
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Belle belleFar North Queensland, QLD
Exactly what I wanted
This product was great it required Easy assembly, it was delivered on time and exactly as described in description. We will be using for baby #2 in the near future.
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Lil HooperPilbara, WA
- Online store
- Verified customer
Great High Chair
We purchased 4 of these for our Cafe. They are very sturdy, with safety clip-in seating and easy to clean. The padded seating washes up well and being collapsable is great for storage when not in use.
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Emily N.Belconnen 2617, ACT
Happy with store and product
Purchased the Amore bassinet from Nanny Annie, the delivery was fast, happy with the condition of the product. It was exactly what I ordered. I have had no issues or defects so have not had to deal with the company for an exchange or refund. I would shop with them again.
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BrettSouth East Queensland, QLD
- 2 reviews
- 1 like
- Online store
- Verified customer
Pathetic service, unsafe product
The 3 in 1 high chair has had 3 separate parts break on the "5 point safety harness" in less than 10 months, including 2 from a replacement 5 months ago.
Flat out refusal to refund the full faulty product (well within warranty), instead offering to send us more safety harnesses. Yes, the exact same type that has failed us 3 times, resulting in our child falling through the chair, bumping their head on the way down.
Their reason "the high chair is not faulty, the harness is an accessory that we will replace as it is within warranty".
Would you ...Read more
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Good not perfect
We bought the 3 in 1 wooden high chair to use for our toddler.
The purchase process was easy, good communication from the store and very quick delivery.
The product is fine. Note to assemblers : dont glue the construction as keeping it untightened is how you can adjust the heights!
The chair feels sturdy and gets used by our independent toddler a lot!
However some of the varnishing is uneven straight out of the box. It doesnt affect the product safety or use but does Lack that attention to detail.
We do hope to buy from the store again though!
Hopefully we get years of use from it though!!!
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RaduBrisbane
- 6 reviews
- 6 likes
Horrid customer service
Due to a safety concern, we cannot use the 3 in 1 high chair, beautifully crafted, quick delivery, but customer service is hopeless. To attempt and solve the issue, ive literally had to take photos with measurements in them and do the math for the customer service to understand., its beyond a joke.
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Rick B.
- 3 reviews
Very happy with the high chair
I received a quality product and the shipping was very fast fast. My daughter loves the high chair! I will definitely purchase from Nanny Annie again if I need any other products.
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Beautiful and very practical high chair
We love this high chair. It was so simple to put together which was a bonus. The 5 point harness is easy to use and keeps my little man perfectly safe and still while he is eating. I would highly recommend this high chair.
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Kym I.Metropolitan Adelaide, SA
Fantastic Customer Service
Kym I.
Adelaide,SA
Star Kidz Amore Bassinet.
I bought this for my Daughter as she is soon to be a first time mum and due to recently losing one of her babies it has left her not only devastated but wary of other complications that can happen. I wanted a bassinet that she could keep an eye on the baby at night from her bed, breastfeeding at night and portable for use in other rooms when needed and the Star Kidz Amore Bassinet seemed to perfect.
I did all the Mum things and looked into safety reviews and tests to the product and found the Star K...Read more
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SamSydney, NSW
A really useful playpen!
Super fast delivery and great, friendly customer service. The playpen is fantastic and I love the activities to keep my bub entertained whilst contained. Plus my toddler loves it too!
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T Tran
I sent them many emails showing their terms and conditions: they will pay for shipping if the product is damaged or showing damage when arrived! They ignored the email, no explaination! I chatted with... Read more
the customer service online two times, they said they will pass the messages to their super high position member (who is apparently Do not do their job) . Been waiting and I didn’t see anyone reply! I’m afraid that if I send them the product back, they will say they never receive anything because I have the feeling that they are thieves!