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Reviewer Photos & Videos
MeganSouth East Queensland, QLD
Excellent product but more importantly excellent service/install
Marty, Kellie and all at Narellan Pools Gold Coast were excellent. They delivered when they said they would, they completed the work well and all their representatives were professional, friendly and their work was good. If there's every a next house, the next pool will be a Narellan too. We've used 3 other well know pool providers in the past and this was the most stress free project.
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Narellan pools nsw have been amazing
Dean & all his team have been amazing every step of the way, we were impressed from start to finish & love our pool. We highly recommend using them for your pool. Penrith nsw.
1 comment
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BradSouth East Queensland, QLD
- 2 reviews
We love our new pool. Fantastic
Craig from Narellan Pools South Brisbane attend my place and gave me a great quote and fantastic advise. He is a very friendly and knowledgeable man as is his whole team. As this was my first pool I had cause to contact Craig a few times and he always had time to give me advice. After sales service was impeccable. I would highly recommend Craig and his team to anyone considering a pool.
1 comment
Narellan PoolsNarellan Pools
Thank you Brad. We love hearing about the wonderful work our Local Pool Builders are doing out in Australia's backyards. :)
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Georgia T.Greater Melbourne (Metropolitan), VIC
Amazing Quote!
Narellan Pools south east and west melbourne- Jason came out to my house and gave me an amazing quote! upfront and honest and an overall friendly man! highly recommend him.
1 comment
Narellan PoolsNarellan Pools
Hi Georgia! Thank you so much for taking the time to review the wonderful work of our Local Pool Builder, Jason !
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BecSydney, NSW
Love my new pool!
Narellan pools was awesome! They were incredibly helpful throughout the entire process of planning and putting in our pool. Scott and Dayle went above and beyond! Everything happened on time and they did everything they could to ensure we were happy with the final product.
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Narellan Pools South West + East Melbourne
We had the best experience installation by Narellan pools,Jason and his team.
They are professional,on time and caring!!!
Thanks Jason and the team!!!
Do your self a favour and call Narellan Pools !!!!
I got 10 pool companies to quote my pool,and I found Jason to be honest and explained everything to me....thank you
1 comment
Narellan PoolsNarellan Pools
Thanks Tony!! We LOVED reading your review. :)
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Kelsi2577Illawarra, NSW
- 2 reviews
Narellan Pools - Wollondilly & Southern Highlands
The team were so professional and helpful from the point of first contact. Everything was so streamlined and they did what they said they would do each and every time.
We could not be happier with our pool and would recommend using the W&SH team to anyone looking at getting a pool.
It’s like a dream come true! Thank you S & D and your hard working team for being so awesome!
1 comment
Narellan PoolsNarellan Pools
Thank you Kelsi2577 for your fantastic product review of your experience with Scott, Dayle and the team at Narellan Pools Wollondilly-Southern Highlands!
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Bob
- 2 reviews
Awesome Team - Nepean Narellan Pool
Last month, we decided to get a pool and selected Narellan Pool as our builder.
This is based from our research and great feedback received from previous customers.
Pool had wide selections and high-quality materials which made it more valuable than some of the other brands that were available.
They started early December and installed before Christmas.
Dean/Chontelle from Nepean team delivered what they promised despite the heat conditions. Customer service was great and the boys were professional
They addressed all of the questions an...Read more
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Narellan South Western Melbourne
Our Pool was recently installed by Jason and the team and they were a pleasure to deal with. Installation went smoothly and the boys were friendly and polite. We were very happy with the outcome from Narellan.
1 comment
Narellan PoolsNarellan Pools
Hey Joe! Thank you so much for taking the time to write a review for Jason. :)
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Jacqui and SteveGreater Melbourne (Outer), VIC
Not happy with Narellan Pools Port Phillip
Our pool was installed just over a month ago and sadly we cannot say that we were at all impressed with the communication during the process or care taken during installation.
We were informed of our installation date by email but Narellan Port Phillip (in Mornington) turned up a day earlier at 7am with no notice. According to our contract, we were supposed to remove a fence panel for access however as we weren’t expecting them that day, it hadn’t yet been removed. Rather than remove the panel correctly, they used a chainsaw to cut the fence ...Read more
panels off just above the footings. This meant that this entire part of the fence had to be rebuilt. It also meant that our garden lighting system, (which we had also intended to remove so that it could be re-used) was destroyed. During the dig day and pool installation day our front curb, gutter and letter box were also completely destroyed. Our pool site, driveway and nature strip were left in a disgusting state. We were told on the day on the dig that we would need to organise our own electrician to ‘hook the pool up’ the following day. We had to madly call around to find someone that was able to do the job in time obviously at our cost. None of this had been communicated to us beforehand. After the first day we were asked to sign a contract variation stating that our pool would now sit 13cm higher than expected. This meant that our ‘inground’ pool now sits just tripping height above where it should have. We have been left with a dangerous gap between our pool and the house. It’s tool small an area to deck and just looks odd.3 comments
Narellan PoolsNarellan Pools
Hi Jacqui and Steve,
We take our service standards seriously, and sincerely appreciate you bringing this to our attention. I'll send across a quick DM to you so we can gather your contact details and... Read more
Hi, I responded to your DM with our email address but we haven’t heard from your Client Care Manager yet.
Narellan PoolsNarellan Pools
Hi Jacqui and Steve,
My sincere apologies, I wasn't alerted to your DM via the Product Review platform. I'll click through now and ensure your details are passed onto our Client Care Team.
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- Verified customer
Love my pool but wish I knew a few things before I picked some of my options
Firstly I do want to say I absolutely love my Narellan Pool! We did have a few issues with installation and communication with Narellan but that is all in the past and in the end we did get our beautiful pool which has been so fantastic over the last two summers.
Although I wish our Narellan representative was clear about a few things in respect to additions to the pool. The major thing is our Pool Lights. We have hardly used the pool lights and only recently the lights no longer work. We called Narellan who advised that we were over our w...Read more
arranty period of 12 months and then called the pool light company to get replacement....$320 each light!! Both lights no longer work so to replace them that is $640... for lights that we only put on a handful times to show people how beautiful our pool looked at night. If we were told that these lights would only last 2 years and to replace them would cost us so much we would of asked not to have the lights installed in our pool. Now we are left with two lights that do not work and hole in my heart :( Otherwise, love our unlit pool..... also our Narellan representative advised that when the pool was installed they would pop by and give us a little welcome Narellan pack .... never received.... never heard from our representative again...1 comment
Narellan PoolsNarellan Pools
Hi Rosa, Thank you for reaching out. We take our service standards seriously and expect all our Local Pool Builders operate with integrity. Thank you again for reaching out and please contact our C... Read more
lient Care Manager to discuss the nature of your complaint on 1800 045 015.Similar opinion? Write a review on ieatwords.com.au!
SilvanaSydney Surrounds, NSW
What an amazing team Central Coast Narellan pools!!!!!
DREAMS really do come true with Central Coast Narellan pools . A Huge heartfelt Thank you to Kellie, Dave, Emma, Ben, Mick, Chris, Locklin and Jason .The best team / company we have had the pleasure to deal with. These beautiful people are professional, kind, punctual, caring their work is outstanding. We had an amazing experience, loved every moment. They will always have a place in our family . The team really pushed to have our pool ready for Christmas for our little girl they only had a week or so before Christmas . Dave is a...Read more
mazing and was here with the boys nice and early everyone worked hard. Thank you so much everyone . We highly recommend Central Coast Narellan pools it truly is the best experience EVER !!! . Kind regards Julian and Silvana Richards.1 comment
Narellan PoolsNarellan Pools
Thank you Silvana for you lovely review of Narellan Pool Central Coast! :)
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SurayahSydney, NSW
Narellan Pools Nepean District - Highly Recommended!!!
Dean, Chontelle and team from Narellan Pools Nepean District are a pleasure to work with and true to their word! Thorough, professional and knowledgeable.
Dean was a pleasure to do business with from day one! The instructions for the construction of the pool were very concise and illustrated. When we did come across obstacles, he would put us back on the right track.
I highly recommend them to my friends and family for any future pool needs.
by Surayah & Troy, Glenmore Park, 19 December 2022
1 comment
Narellan PoolsNarellan Pools
Hi Surayah, Thank you so much for taking the time to write a review on Narellan Pools Nepean.
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MarkSouth East Queensland, QLD
Great job Narellan Pools Brisbane South
Great job by Narellan Pools Brisbane South. We got a really good deal due to an install slot becoming available and the pool was installed 2 weeks after contract signing.
We had a few hiccups along the way due to the quick timeframes but the Brisbane South team, (specifically Andrew in sales, Peter the construction manager / plant operator / installer and Craig the owner) were extremely responsive and remedied any issue we had. This is exactly why we went with Narellan. The customer service, before and after sales, was great and we are very happy we went with Narellan Pools Brisbane South.
1 comment
Narellan PoolsNarellan Pools
Thanks Mark! We LOVE hearing about the great work our local teams are doing in Australia's backyards!
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AntonySydney, NSW
Dean is a legend.
Dean from Narellan Pools Nepean District, is awesome. He really went above and beyond with replacement of our pool. My mother is elderly so has trouble maintaining, not an issue for Dean, he set up a fair bit of automation for her. I'm a wheelchair user myself and had a hard time getting around the old pool due to the shape. Got that sorted. He even put in a hand rail to help me get in and out of the pool.
I'll definitely go with them again.
1 comment
Narellan PoolsNarellan Pools
Thanks Antony for stopping by and letting us know about the wonderful work of Dean from Narellan Pools Nepean.
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Tony G.Sydney, NSW
Pool installation Jordan Springs
Thank you to Dean and the Team at Narellan Pools Nepean District. From our first meeting with Dean he was very professional and helpful with ideas to even start the process of installing a pool as our yard is not very big. The price and inclusions were very competitive. Once we decided to go with Dean the process was simple and quick. From start to finish Narellan Pools were helpful and with the minimal issues Dean was very quick to acknowledge and resolve the small issues. We were kept up to date with everything. We would highly recommend Dean...Read more
and his team to anyone that are looking at installing a pool. We are extremely happy with the end result. Our final decision in using Narellan Pools was the fact that Dean was honest and we felt comfortable with dealing with him. Once again a big thank you to Narellan Pools Nepean District. From Tony and Demelza Goles1 comment
Narellan PoolsNarellan Pools
Thank you Tony! We love that you took the time to write a review for our Nepean Team.
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Claude S.Greater Melbourne (Outer), VIC
Love our Narellan Pool
We have been talking about getting a pool for years and when we finally made the decision to get one, Jason our sales rep. helped us every step of the way. Julie in the office was always on hand to help co-ordinate the build and was always happy to take our call.
Not only do we have a fantastic product but we got the right advice from the start and we have not looked back.
Friendly, professional and no Gotcha's from start to finish.
Thank you for helping us turn our backyard into an oasis.
You guys Rock!
1 comment
Narellan PoolsNarellan Pools
Thanks Claude, YOU ROCK!
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Babak Mortazavi
- 3 reviews
Great Pool, Amazing People
If I could give more than 5 stars I would!!!
We've just had a pool installed by Narellan pools hills District, fantastic to deal with start to finish, turned up when they said, all their trades were fantastic and professional, always polite and tidy.
From day one Craig, Mark and his team were always a phone call away with any questions we had and nothing was ever a problem, even under difficult circumstance they produced the highest quality.
I would definitely highly recommend Narellan Pools.
Special thanks from Mark and his team.
1 comment
Narellan PoolsNarellan Pools
Thank you so much for your kind words.!!
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ASNBrisbane
- 2 reviews
100% Can recommend the Narellan Pools Brisbane South Team
Andrew, Peter, and the team at Narellans Brisbane South, were amazing to deal with. Andrew came by to give the quote on the Thursday, by the Saturday morning we had the contract signed and not even three weeks later Peter handed the pool over to us all done! We were very lucky with schedule timing and weather but also the team helped to get the job done as fast as possible and were a joy to work with. We put in a pool in another home a few years back and had less than great results so we were amazed by this experience. 100% would recommend the Brisbane South Team!
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Jess KCanberra 2600, ACT
- Verified customer
Worst experience
Worst experience with the Narrellan Pools Canberra. Paid extra for a self retaining pool, which bowed, was located in the wrong spot in the yard, had to change landscaping, so many issues, and have had to chase them constantly. 12 months later still don't have a pool that is fully functional and able to be swam in.
Would not recommend Narrellan pools Canberra to anyone
1 comment
Narellan PoolsNarellan Pools
Hi Jess, Thank you for reaching out. We take our service standards seriously and would like the opportunity to put you in contact with our Client Care Manager. Could you please contact us on 1800 04... Read more
5 015 alternatively you can email [email protected] along with photos and details of your installation. Thank you again for advising us and allowing us the opportunity to work with you towards a solution.Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
John Sasked
If you have a dispute with one of the franchise owners regarding the installation quality of the pool, are complaints handled by head office or the franchise owner?
2 answers
I would attempt to sort out through the franchise owner first as they were the ones who carried out the work. Hopefully you can get some resolution.
That avenue has been well and truly exhausted. My options, as I see them, are to have head office intervene and assist the franshise owner in resolving the problems or to engage a legal colleague/ACCC to force a settlement between us.
Elgaasked
Has anyone used the gold coast franchise before? Experience?
No answers
Alisonasked
Has anyone gone through Narellan pools, Ormeau QLD? Are you happy with them?
No answers
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Narellan PoolsNarellan Pools
Thank you Nicole! We hope you are enjoying your pool today... it's HOT out there :)