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Reviewer Photos & Videos
Babak Mortazavi
- 3 reviews
Great Pool, Amazing People
If I could give more than 5 stars I would!!!
We've just had a pool installed by Narellan pools hills District, fantastic to deal with start to finish, turned up when they said, all their trades were fantastic and professional, always polite and tidy.
From day one Craig, Mark and his team were always a phone call away with any questions we had and nothing was ever a problem, even under difficult circumstance they produced the highest quality.
I would definitely highly recommend Narellan Pools.
Special thanks from Mark and his team.
1 comment
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ASNBrisbane
- 2 reviews
100% Can recommend the Narellan Pools Brisbane South Team
Andrew, Peter, and the team at Narellans Brisbane South, were amazing to deal with. Andrew came by to give the quote on the Thursday, by the Saturday morning we had the contract signed and not even three weeks later Peter handed the pool over to us all done! We were very lucky with schedule timing and weather but also the team helped to get the job done as fast as possible and were a joy to work with. We put in a pool in another home a few years back and had less than great results so we were amazed by this experience. 100% would recommend the Brisbane South Team!
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Jess KCanberra 2600, ACT
- Verified customer
Worst experience
Worst experience with the Narrellan Pools Canberra. Paid extra for a self retaining pool, which bowed, was located in the wrong spot in the yard, had to change landscaping, so many issues, and have had to chase them constantly. 12 months later still don't have a pool that is fully functional and able to be swam in.
Would not recommend Narrellan pools Canberra to anyone
1 comment
Narellan PoolsNarellan Pools
Hi Jess, Thank you for reaching out. We take our service standards seriously and would like the opportunity to put you in contact with our Client Care Manager. Could you please contact us on 1800 04... Read more
5 015 alternatively you can email [email protected] along with photos and details of your installation. Thank you again for advising us and allowing us the opportunity to work with you towards a solution.Similar opinion? Write a review on ieatwords.com.au!
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TamSydney Surrounds, NSW
Love our Mineral pool.
From start to finish, Narellan Pools Central Coast were so easy to deal with. Our Rep, Kellie went above and beyond to make sure that we were happy with our purchase. We got 'cold feet' during the process. It was all very overwhelming, but she was always there to reassure us.
Emma in the office was always keeping us upto date with what was going to happen.
The boys were fantastic during installation. They knew exactley what was going on at all times. They were always on time, and even tidyed up at the end of the day.
I would highly recommend this team to all.
1 comment
Narellan PoolsNarellan Pools
Thank you Tam! We hope you've loved your first Summer in your Narellan Pool.
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TE ChristoGreater Melbourne (Outer), VIC
- 2 reviews
South West Melbourne
I wish I could give them more stars!! Everything from start to finish was absolutely amazing!! Jason, Jules, ben and the boys did such an amazing job... everything was executed to perfection and with the most amazing service!! Loving our pool and the service was next to none!!
1 comment
Narellan PoolsNarellan Pools
Thank you for your fantastic review of Narellan Pools South West Melbourne.
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karenSydney, NSW
my pool is awesome
Narellan pools Macarthur were excellent. John and the boys were hard working and reliable. A special mention to Marnie who was only a phone call away and was extremely helpful. Josh was great. I would definitely recommend Narellan Pools Macarthur to make your dream come true.
1 comment
Narellan PoolsNarellan Pools
Thank you for trusting Narellan Pools Macarthur to bring your backyard dream to life!
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Theresa M.Sydney Surrounds, NSW
Definitely worth it!
Dean from Narellan Pools was knowledgeable and helpful from the initial meeting right through to the handover of our beautiful new pool. Certainly a big construction process but definitely worth the final result! My wife and I are especially glad we picked Narellan for the magnesium water option, the kids love it and are straight into their pyjamas after a swim! Highly recommended & you will only be happy if you choose them to do your pool.
1 comment
Narellan PoolsNarellan Pools
100% love this review! Thanks for taking the time.
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Trena
- 3 reviews
South West Melbourne - Jason and Jules
Simply awesome. Jason and the lovely Jules were just so great and helpful and my pool is sensational. They even helped me find a pool tiler who was great as well. Thanks.
1 comment
Narellan PoolsNarellan Pools
Simply awesome review, Thank you Trena.
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Tim F.Greater Melbourne (Inner), VIC
Pool installers to use!
South Western Melbourne. Jason Julie and the team. What a fantastic family run company. Easy to deal with and no gimmicks. Jason and team were so easy to deal with and have done an excellent job on our pool. They have made our experience so enjoyable we couldnt have asked for a better service. When looking for a pool dont go past Narellan pools
1 comment
Narellan PoolsNarellan Pools
Thanks Tim! We love hearing about the wonderful service of our local pool builders.
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Jason and MelanieGreater Melbourne (Metropolitan), VIC
Thrilled with our pool!
Bring on Summer, we are dying to use our fabulous new pool. We had a challenging space to work with, having a fairly small back yard, but found that Narellan pools had the perfect size and shape for us. We ordered the Nirvana in grey quartz and what a beautiful colour it is.
Jason and Julie (South West Melbourne) were great to work with, Jason had us laughing continuously with his easygoing nature and he made the process stress free. Jasons team, Ben & Connor were fabulous, we felt totally at ease with what they were doing.
I just cant believ...Read more
1 comment
Narellan PoolsNarellan Pools
Thanks Jason. We hope your first summer in your Narellan Pool was sensational.
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markRichmond-Tweed, NSW
Our family loves our pool!
Located in Byron Bay, we had Brian and his colleagues install our pool some 5 years ago. Its has been all we hoped for, a great way to spend quality time with our 3 kids. All 3 of our children have learnt to swim in our pool. Being heated and a mineral pool it is something that is used all year around and not just for the summer months. I would have no problems in recommending Brian for any pool installation.
1 comment
Narellan PoolsNarellan Pools
Thank you so much! We LOVE hearing that Aussie kids learnt to swim in a Narellan Pool. :)
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The Coster FamilyCentral Queensland, QLD
Everything we dreamt of.
Bob and his team at Narellan Pools Discovery Coast, were very professional and could not have done more to make this experience the best possible. They went above and beyond to make our dream come true.
1 comment
Narellan PoolsNarellan Pools
Thank you for taking time to write a review for Narellan Pools Discovery Coast. I adore hearing about the wonderful work our Local Pool Builders get up to! We hope you have many years of enjoyment in your Narellan Pool. :)
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Karl AganovicSydney, NSW
excellent job.dream come true.
Mark and his team were fantastic to work with and designed a beautiful,functional swimming pool and backyard area for our home.They are highly professional team with great ideas and attention to detail.we are constantly getting favourable comments from friends and neighbours.
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GeoffSydney Surrounds, NSW
- 2 reviews
- 1 like
Dean and Chontelle Douglas - Nepean legends.
Due to our sloping back yard and needing a pool that was half in the ground and half above, we needed a specialist pool builder and specialised solution to achieve an outcome that was quite clear in my head. I met with a number of pool builders who all baulked at the challenge, couldn't quote the job due to the difficult landscape or needed to engineer some over the top solution costing tens of thousands of dollars......then Dean showed up.
Dean went through my options, had a straight forward solution, fantastic colours and options and gave me...Read more
the confidence to sign up. I must admit I was sceptical and a little nervous about how he was going to deliver after listening to all the previous builders. We were doing major building renovations at the same time and Dean worked with my builder brilliantly. He worked around their schedules, showed up each time when he said he would and didn't impact all the other work going on. To be honest, we mucked him about a few times and he was very understanding and professional. We are so excited with the end result. The pool looks amazing, it compliments our renovations beautifully and is an amazing asset I am looking forward to enjoying for many years to come. I wouldn't hesitate to recommend Dean and Chontelle for the way they looked after their client, answered all the stupid questions I came up with, they kept me up to date all through the process and ending up delivering a dream product.Similar opinion? Write a review on ieatwords.com.au!
Amazing pool on the central coast
We built a new home on the central coast in Lisarow, and towards the finalisation of that build we were sure that we needed a swimming pool to bring to life our landscape design. We approached Narellan Pools Central Coast and an impressive experience started. Narellan Pools Central Coast were friendly, professional, helpful, timely and responsive. They also worked closely with our landscape designer in a way that helped us get the entire landscape concept approved by council without any stress or worry on our part. The result is an amazing prod...Read more
uct! As the other pieces of the landscape come together, our family and friends look forward to spending afternoons around this inviting pool! Special mention to David who was on the ground with his team and being ever so approachable for us. Emma was amazing together with her team behind the scenes. Ben for managing the whole project and engaging very well with our landscape designer. Thank you Narellan Pools Central Coast!Similar opinion? Write a review on ieatwords.com.au!
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JodySydney, NSW
- 2 reviews
- 2 likes
Excellent Pool by Dean
We decided we wanted a pool and within 19 days we had one! Dean makes things happen and kept his word on everything even the weather. Nothing was an issue and his very easy to deal with as well as professional, if your in western Sydney Penrith area Dean is your go to man and very genuine. The pool is perfect and we appreciate all Deans advise and patience. The promt replies and quick appointments were fantastic. You won't be disappointed my neighbour went with Dean and my other neighbour is very impressed they will also be going with Dean.
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Nick CuculeskiGreater Melbourne (Outer), VIC
Narellan Pool - South West Melbourne - Absolutely amazing !!
Jason and Julie from South West Melbourne what can i say an absolute pleasure to work with. From the beginning when Jason came out to give me the quote to the build and the completed pool, very easy going and professional from start to end. Julie in the office she was amazing always keeping me informed with all the paperwork/permits, all my phone calls with questions etc she had everything worked out and booked in like clockwork. The team turned up and completed the work on time. I have always wanted a pool and they made the experience fun and ...Read more
stress free. I got some quotes from other companies but my advise is don't bother NARELLAN were the best and had the best shapes and colours. Keep up the great work Jason and Julie you guys should be proud of the great service you provide. Nick, Mirena and family Epping1 comment
Narellan PoolsNarellan Pools
We LOVED reading your review. Thank you Nick!
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Erin MMetropolitan Adelaide, SA
Over promise and under deliver sums up SA
[Name Removed] has caused nothing but ongoing issues. First runs a month late, then installs wrong pool colour, plumbing leaks, heater installed back to front (how does this even happen from experienced people), tiling not level, no screeding done before tiling the list goes on.
When problems occur [Name Removed] is always in "meetings" and never available BE CAREFUL
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Jeff L.Sydney, NSW
Great customer service
We’ve had a pool installed by Dean and his team at Narellan pools, fantastic to deal with from start to finish, turned up when they said, done fantastic job, always clean and tidy.
Our pool looks great Dean was always a phone call away with any questions and help we needed nothing was ever a problem
Really really happy with the end result of our pool,
I would never hesitate to recommend Dean, Chontelle and his team to family and friends in the future
Thank you again !!
Jeff
1 comment
Narellan PoolsNarellan Pools
Thank you for your review Jeff! We love hearing about our Local Pool Builders delivering the "world's best client experiences"
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Narellan Pools-What an awesome experience.!!
Jason from Narellan pools is an absolute gentleman!!
Not too mention all others involved from his office staff to the pool installers.
We saved years for our pool and Narellan just made it an awesome-easy-fun experience with no stress,.
My advise to people considering a pool for there home is-(don't bother with others,call NARELLAN now).
Tony Noviello and family Brunswick West.
1 comment
Narellan PoolsNarellan Pools
Thank you Tony! We LOVE hearing about the wonderful work out local pool builders are doing in Australia's backyards.
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Questions & Answers
John Sasked
If you have a dispute with one of the franchise owners regarding the installation quality of the pool, are complaints handled by head office or the franchise owner?
2 answers
I would attempt to sort out through the franchise owner first as they were the ones who carried out the work. Hopefully you can get some resolution.
That avenue has been well and truly exhausted. My options, as I see them, are to have head office intervene and assist the franshise owner in resolving the problems or to engage a legal colleague/ACCC to force a settlement between us.
Elgaasked
Has anyone used the gold coast franchise before? Experience?
No answers
Alisonasked
Has anyone gone through Narellan pools, Ormeau QLD? Are you happy with them?
No answers
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Narellan PoolsNarellan Pools
Thank you so much for your kind words.!!