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Reviews

(152)
(7)
(3)
(10)
(29)
  • Customer Service
    4.8 (54)
  • Timeliness
    4.8 (52)
  • Job Satisfaction
    4.8 (52)
  • Rates and Fees
    4.7 (51)
  • Product Quality
    4.8 (54)

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Great Pool, Amazing People

published

If I could give more than 5 stars I would!!!
We've just had a pool installed by Narellan pools hills District, fantastic to deal with start to finish, turned up when they said, all their trades were fantastic and professional, always polite and tidy.
From day one Craig, Mark and his team were always a phone call away with any questions we had and nothing was ever a problem, even under difficult circumstance they produced the highest quality.
I would definitely highly recommend Narellan Pools.
Special thanks from Mark and his team.



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Narellan Pools
Narellan PoolsNarellan Pools

Thank you so much for your kind words.!!

ASN

ASNBrisbane

  • 2 reviews

100% Can recommend the Narellan Pools Brisbane South Team

published

Andrew, Peter, and the team at Narellans Brisbane South, were amazing to deal with. Andrew came by to give the quote on the Thursday, by the Saturday morning we had the contract signed and not even three weeks later Peter handed the pool over to us all done! We were very lucky with schedule timing and weather but also the team helped to get the job done as fast as possible and were a joy to work with. We put in a pool in another home a few years back and had less than great results so we were amazed by this experience. 100% would recommend the Brisbane South Team!

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Jess K

Jess KCanberra 2600, ACT

  • Verified customer

Worst experience

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Worst experience with the Narrellan Pools Canberra. Paid extra for a self retaining pool, which bowed, was located in the wrong spot in the yard, had to change landscaping, so many issues, and have had to chase them constantly. 12 months later still don't have a pool that is fully functional and able to be swam in.
Would not recommend Narrellan pools Canberra to anyone

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Narellan Pools
Narellan PoolsNarellan Pools
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Tam

TamSydney Surrounds, NSW

Love our Mineral pool.

published

From start to finish, Narellan Pools Central Coast were so easy to deal with. Our Rep, Kellie went above and beyond to make sure that we were happy with our purchase. We got 'cold feet' during the process. It was all very overwhelming, but she was always there to reassure us.
Emma in the office was always keeping us upto date with what was going to happen.
The boys were fantastic during installation. They knew exactley what was going on at all times. They were always on time, and even tidyed up at the end of the day.
I would highly recommend this team to all.

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you Tam! We hope you've loved your first Summer in your Narellan Pool.

TE Christo

TE ChristoGreater Melbourne (Outer), VIC

  • 2 reviews

South West Melbourne

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I wish I could give them more stars!! Everything from start to finish was absolutely amazing!! Jason, Jules, ben and the boys did such an amazing job... everything was executed to perfection and with the most amazing service!! Loving our pool and the service was next to none!!

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you for your fantastic review of Narellan Pools South West Melbourne.

karen

karenSydney, NSW

my pool is awesome

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Narellan pools Macarthur were excellent. John and the boys were hard working and reliable. A special mention to Marnie who was only a phone call away and was extremely helpful. Josh was great. I would definitely recommend Narellan Pools Macarthur to make your dream come true.

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you for trusting Narellan Pools Macarthur to bring your backyard dream to life!

Theresa M.

Theresa M.Sydney Surrounds, NSW

Definitely worth it!

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Dean from Narellan Pools was knowledgeable and helpful from the initial meeting right through to the handover of our beautiful new pool. Certainly a big construction process but definitely worth the final result! My wife and I are especially glad we picked Narellan for the magnesium water option, the kids love it and are straight into their pyjamas after a swim! Highly recommended & you will only be happy if you choose them to do your pool.

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Narellan Pools
Narellan PoolsNarellan Pools

100% love this review! Thanks for taking the time.

Trena

Trena

  • 3 reviews

South West Melbourne - Jason and Jules

published

Simply awesome. Jason and the lovely Jules were just so great and helpful and my pool is sensational. They even helped me find a pool tiler who was great as well. Thanks.

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Narellan Pools
Narellan PoolsNarellan Pools

Simply awesome review, Thank you Trena.

Tim F.

Tim F.Greater Melbourne (Inner), VIC

Pool installers to use!

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South Western Melbourne. Jason Julie and the team. What a fantastic family run company. Easy to deal with and no gimmicks. Jason and team were so easy to deal with and have done an excellent job on our pool. They have made our experience so enjoyable we couldnt have asked for a better service. When looking for a pool dont go past Narellan pools

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Narellan Pools
Narellan PoolsNarellan Pools

Thanks Tim! We love hearing about the wonderful service of our local pool builders.

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Jason and Melanie

Jason and MelanieGreater Melbourne (Metropolitan), VIC

Thrilled with our pool!

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Narellan Pools
Narellan PoolsNarellan Pools

Thanks Jason. We hope your first summer in your Narellan Pool was sensational.

mark

markRichmond-Tweed, NSW

Our family loves our pool!

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Located in Byron Bay, we had Brian and his colleagues install our pool some 5 years ago. Its has been all we hoped for, a great way to spend quality time with our 3 kids. All 3 of our children have learnt to swim in our pool. Being heated and a mineral pool it is something that is used all year around and not just for the summer months. I would have no problems in recommending Brian for any pool installation.

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you so much! We LOVE hearing that Aussie kids learnt to swim in a Narellan Pool. :)

The Coster Family

The Coster FamilyCentral Queensland, QLD

Everything we dreamt of.

published

Bob and his team at Narellan Pools Discovery Coast, were very professional and could not have done more to make this experience the best possible. They went above and beyond to make our dream come true.

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you for taking time to write a review for Narellan Pools Discovery Coast. I adore hearing about the wonderful work our Local Pool Builders get up to! We hope you have many years of enjoyment in your Narellan Pool. :)

Karl Aganovic

Karl AganovicSydney, NSW

excellent job.dream come true.

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Mark and his team were fantastic to work with and designed a beautiful,functional swimming pool and backyard area for our home.They are highly professional team with great ideas and attention to detail.we are constantly getting favourable comments from friends and neighbours.

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Geoff

GeoffSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Dean and Chontelle Douglas - Nepean legends.

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Amazing pool on the central coast

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Jody

JodySydney, NSW

  • 2 reviews
  • 2 likes

Excellent Pool by Dean

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We decided we wanted a pool and within 19 days we had one! Dean makes things happen and kept his word on everything even the weather. Nothing was an issue and his very easy to deal with as well as professional, if your in western Sydney Penrith area Dean is your go to man and very genuine. The pool is perfect and we appreciate all Deans advise and patience. The promt replies and quick appointments were fantastic. You won't be disappointed my neighbour went with Dean and my other neighbour is very impressed they will also be going with Dean.

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Nick Cuculeski

Nick CuculeskiGreater Melbourne (Outer), VIC

Narellan Pool - South West Melbourne - Absolutely amazing !!

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Narellan Pools
Narellan PoolsNarellan Pools

We LOVED reading your review. Thank you Nick!

Erin M

Erin MMetropolitan Adelaide, SA

Over promise and under deliver sums up SA

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[Name Removed] has caused nothing but ongoing issues. First runs a month late, then installs wrong pool colour, plumbing leaks, heater installed back to front (how does this even happen from experienced people), tiling not level, no screeding done before tiling the list goes on.
When problems occur [Name Removed] is always in "meetings" and never available BE CAREFUL

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Jeff L.

Jeff L.Sydney, NSW

Great customer service

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We’ve had a pool installed by Dean and his team at Narellan pools, fantastic to deal with from start to finish, turned up when they said, done fantastic job, always clean and tidy.
Our pool looks great Dean was always a phone call away with any questions and help we needed nothing was ever a problem
Really really happy with the end result of our pool,
I would never hesitate to recommend Dean, Chontelle and his team to family and friends in the future
Thank you again !!
Jeff

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you for your review Jeff! We love hearing about our Local Pool Builders delivering the "world's best client experiences"

Narellan Pools-What an awesome experience.!!

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Jason from Narellan pools is an absolute gentleman!!
Not too mention all others involved from his office staff to the pool installers.
We saved years for our pool and Narellan just made it an awesome-easy-fun experience with no stress,.
My advise to people considering a pool for there home is-(don't bother with others,call NARELLAN now).
Tony Noviello and family Brunswick West.

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Narellan Pools
Narellan PoolsNarellan Pools

Thank you Tony! We LOVE hearing about the wonderful work out local pool builders are doing in Australia's backyards.

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Questions & Answers

John S

John Sasked

If you have a dispute with one of the franchise owners regarding the installation quality of the pool, are complaints handled by head office or the franchise owner?

2 answers
Kelsi2577
Kelsi2577

I would attempt to sort out through the franchise owner first as they were the ones who carried out the work. Hopefully you can get some resolution.

John S
John S

That avenue has been well and truly exhausted. My options, as I see them, are to have head office intervene and assist the franshise owner in resolving the problems or to engage a legal colleague/ACCC to force a settlement between us.

Elga

Elgaasked

Has anyone used the gold coast franchise before? Experience?

No answers
Alison

Alisonasked

Has anyone gone through Narellan pools, Ormeau QLD? Are you happy with them?

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