Hi Tom, I have used national car brokers twice now and on both occasions the process was easy. I was provided with a price before having to cough up the $2000 holding deposit, and that money goes to the dealer, not the broker, so you should know not only the price but where the car is coming from. The only issue I have had with NCB is delays getting my deposit back as my cars were 100% financed through a lease. There was a bit of back and forth between the dealer and broker, but eventually I did get back my deposit, although this won’t be a problem if you are buying it privately as the 2G will just come off your settlement balance. But I would still recommend them, so much better than negotiating directly.