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Reviews

3.8

68 reviews
5
(37)
4
(10)
3
(3)
2
(5)
1
(13)
  • Build Stage
    • Post-Construction (6)
  • Customer Service
    4.3 (4)
  • Site Admin
    4.3 (4)
  • Timeliness
    4.0 (4)
  • Structural Integrity
    4.5 (4)
  • Plumbing & Waterproofing
    4.3 (4)
  • Electrical & Lighting
    4.5 (4)
  • Flooring
    4.5 (4)
  • Transparency
    4.7 (3)
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  • Verified customer

Building Contract No 49799 Lot 44(66) Whadjuk Dr Hammond Park

published

The building process was well managed from start to finish.
The workmanship and quality of the works was first class.
All matters were handled in an excellent and prompt manner.
The final cost was very close to the estimated cost of the building process.
Overall, I am a regular client of BGC and have built over 20 homes with them, and will continue to use them in the future.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
National Homes
Admin T.National Homes

Hi Gino,
Thank you so much for your amazing review!
We are so pleased to hear such great feedback from one of our returning clients. We look forward to working with you in the future too!
- National Homes team.

The reviewer stated that an incentive was offered for this review



Double Storey

Double StoreyPerth, WA

  • Verified customer

National Homes – exceptional design, workmanship and value…

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2022
See all answers
1 comment
National Homes
Admin T.National Homes

Thank you so much for your 5 Star review! We're so pleased to hear you had such a positive experience and that you're happy with your new National home! Congratulations :)
- National Homes team.

The reviewer stated that an incentive was offered for this review



J-MK

J-MKPerth, WA

  • Verified customer

Great Architecture and Building Construction

published

Overall we were pleased with our 2 storey house. In particular the architectural design, high quality specifications and building supervisor.

Though it was held up by paper work. This could have been avoided through the removal of a number of unnecessary internal processes. Progress improved once the slab was down.

A special thanks to:
- Steve our architect, his drawings were the reason we signed up.
- Deborah our point of contact who always responded quickly to emails and calls.
- Lucas, our building supervisor who was approachable, genuinely cared and delivered a high quality finish.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2022
See all answers
1 comment
National Homes
Admin T.National Homes

Good afternoon,
Thank you for your review and feedback! We're so pleased to hear you had a great experience building with us and that you're happy with your new home.
We wish you all the best!
- National Homes team.

The reviewer stated that an incentive was offered for this review

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  • Verified customer

My Dream Home That Took us on a Roller Coaster Ride

published

The build was managed ordinarily. Wasnt what was promised as a fantastic journey initially. The supervisor wasnt giving attention to details and I had to engage a building contractor midway to carry inspections for each phase. At the end the build turned out not too bad. The workmanship was within standard but some areas like the design of the cabinet and specs of the front door entry wasnt followed. But was compensated. I am satisfied the build was successfully completed as they were delays due to year end holidays which wasnt in our favour. Final costs exceed by $8000 due to poor design recommendation by the sales consultant.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2022
See all answers
1 comment
National Homes
Admin T.National Homes

The reviewer stated that an incentive was offered for this review

Pat Nathan

Pat NathanWoodlands

  • Verified customer

My New Home built and delivered before expected

published

Home build faster and delivery well before expected date. Building Supervisor Lucas helped a lot in explained on each stage of completion and explained what to, how to check components and found the issue to fix before we identify during practical completion.
Small here and there issues after completion like loose taps, fixing paving, but they resolved instantly once informed. Overall good and professionally done. Thanks to Lucas and Yeme too.

Build StagePost-Construction
1 comment
National Homes
Admin T.National Homes
  • Verified customer

It took forever

published
Build StagePost-Construction
1 comment
National Homes
Admin T.National Homes

Hi Jan,
We're very disappointed to hear about your experience! We would like to get in touch with you to discuss further. Could you please email your details including job number to
Thank you,
- National Homes team.

  • Verified customer

Outstanding overall experience with National Homes

published

Our building experience with National Homes was outstanding. Being our second time building we were pleasantly surprised that a builder could offer service and quality to such a high standard. Our pre-start consultant was very knowledgeable and guided us with some fantastic suggestions which we hadn’t thought of. Our building supervisor was outstanding in ensuring our home was built to a high standard within the time frames he discussed with us during our first meeting. We would not hesitate in recommending National Homes.

Construction End DateMar 2018
1 comment
National Homes
Admin T.National Homes
  • Verified customer

A stress free build!

published
Construction End DateAug 2017
1 comment
National Homes
Admin T.National Homes
Ray and Val P

Ray and Val P

  • 2 reviews
  • 1 like
  • Verified customer

A Great Customer Experience

published
Construction End DateFeb 2018
1 comment
National Homes
Admin T.National Homes
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N A

N APerth

  • 2 reviews
  • 5 likes
  • Verified customer

I love my new home!!!

published

After signing with another building company, I stumbled across a house plan by National Homes. "The Beaumont". It was exactly what I wanted! After a productive consult with Reagan, I forfeited my deposit and signed with National. I had no issues with the admin or construction phases of the build, only a couple of minor hiccups which were resolved timely and without conflict. I found the Customer Portal very useful in keeping me up to date with the latest stages, including photos. I got my keys 10 months after signing, and am very happy with the quality of workmanship. If I was to build again, I would have no hesitation in signing with National Homes.

Construction End DateApr 2017
1 comment
National Homes
Admin T.National Homes
JANL

JANLPerth

  • Verified customer

Smooth experience from day one!

published

From the moment we contact National Homes to build our new family home, we had a GREAT experience. Design, Contracting and Construction have been great. Any issues were dealt with quickly and without fuss. The Customer Portal was a great way to track the building process.

The home was completed quickly, beyond our expectations and the workmanship has left us nicely surprised! Would recommend to anyone!

Construction End DateNov 2017
1 comment
National Homes
Admin T.National Homes
  • Verified customer

Absolutely over the moon!!

published

National Homes exceeded our expectations from beginning to end. All the staff we dealt with were professional and went above and beyond to make sure we are happy and attended to.

The build quality and workmanship is very good and all the package inclusions makes it such great value for money.

Special thanks to Sean, Amanda and Debbie for making our journey such a smooth and memorable one.

We would defnitely recommend National Homes to anyone wanting to build.

Construction End DateJul 2017
1 comment
National Homes
Admin T.National Homes
  • Verified customer

New Home Happiness

published

Our brand new home has just finished and we
can say that we are very happy with our new home,
and also how everything progressed.

Overall communication with the staff was very good, we were always
kept informed, and questions were answered quickly, super important!

There were no big surprises, it all went through quite seamless,
and we are now happily living in our beautiful new home.

Construction End DateJun 2017
1 comment
National Homes
Admin T.National Homes

Hi Rebecca, we are so pleased to hear you had a positive experience building with us! Thank you so much for taking the time to write this review. We wish you all the best in your new National home!
- The National Homes Team.

  • Verified customer

National Homes are professional, reliable and quick

published

National Homes building is excellent quality, their workmanship and professionalism are excellent and like no other.
Our home was built without any hassles, they waist no time and deliver as promised. As this was our second built but first with National Home what we were expecting was delivered and more than what we anticipated.
Customer service and staff are very helpful and trust worthy.
I would recommend National Homes to anyone looking for quality and hassle free building.

Construction End DateMay 2017
1 comment
National Homes
Admin T.National Homes

Hi Justin, thank you so much for this amazing 5 star review! We are so pleased to hear about your positive experience building with National Homes and that you are happy with your build. We wish you all the best!
- The National Homes Team

Raymond

RaymondWestern Australia

  • Verified customer

Helpful team and good clear process

published

My wife and I were very clear on the style and design of home we wanted. National homes managed to create this design
and we loved that we could also achieve all of the items on our ‘wish list’ and remain within the budget.

The service from the staff was helpful from the beginning, and also they managed to have some issues approved with our Shire, which made us very happy.

Prestart process was clear and staff also helpful with colour selections and ideas. Once our home started on site our building time was continuous until our new home was complete, a good experience!

Construction End DateMay 2017
1 comment
National Homes
Admin T.National Homes

Hi Raymond,
Thank you so much for this valuable review! We loved working with you both to achieve your dream home and we are so pleased to hear you had a great experience building with us!
Thank you again.
- National Homes

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  • Verified customer

Our first home!

published

We built our first home with National Homes because we liked the design. We met our sales person (Raj) at the display home and he helped to amend the design to fit our lot and requirements.

During building from slab down to handover, construction took 7 months.
Kirsty our sales consultant kept us up to date, with phone calls about progress.
The web portal was updated with progress milestones, photos and documents.

In the end we are very happy with National Homes and we just done our part of hand over at last week!

Would highly recommend National Homes.

Construction End DateApr 2017
1 comment
National Homes
Admin T.National Homes
ChloeJ

ChloeJPerth

  • Verified customer

Our first build

published

This was our first building experience and chose to sign up with National Homes as they had our dream home. They were very open to changes and were very accommodating with our requests and constant back and forth making changes. They were always helpful and always listened to queries no matter how big or small. Overall our experience was an exciting and fairly seamless one. Our build was completed within 9 months which was fantastic.

Construction End DateFeb 2017
1 comment
National Homes
Admin T.National Homes
  • Verified customer

A rewarding first home

published
Construction End DateMar 2017
1 comment
National Homes
Admin T.National Homes

Hi Danielle,
What a great review! Thank you so much for taking the time to write this. We are so pleased to hear you have had a positive experience building with us. We hope you enjoy your brand new National Home!

  • Verified customer

Easiest Building Experience We've Had

published

This is the third house that we have built and National Homes have been by far the best company to deal with.

With a smallish block, the Salesperson (Regan), worked hard to find a design we liked and fit it to our block. We were living 1600km away from where the house was being built so Kirsty kept us up to date with a weekly phone call on the progress. The regular updates on the portal on the website with photo's were a great innovation too. Andrew (Site Supervisor) ensured that the house was built in good time and to a standard that we are happy with. It is exactly to plan and issue free.

I would strongly recommend National Homes and would definitely trust them to build with again.

Construction End DateMar 2017
1 comment
National Homes
Admin T.National Homes
Kris

KrisPerth

  • 3 reviews
  • Verified customer

Hassle free ! Client friendly !

published
Construction End DateJan 2017
1 comment
National Homes
Vanessa S.National Homes
Page 1 of 4

Questions & Answers

GNW

GNWasked

When your house is having all sorts of issues (like our national home) and the builder won’t even engage with you to find a solution, our last email was similar to one of your reviews site, “no further investigation will take place”.
What’s our next legal option ? All we want was someone to call so I could speak to them to describe our issues as the girls who are customer reps have no idea and don’t care enough to help. We are thinking a legal response is our only option now .

1 answer
National Homes
Admin T.National Homes

Hi there,
We're very disappointed to hear this. Would you mind giving us your name, contact details and job number so we can get in contact?
Thank you,
- National Homes team

yvonneegge

yvonneeggeasked

Still problems with bricklayer, Display Home @ Eden Beach not open yet!!!, why?????

1 answer
JimmyP
JimmyP

there is a shortage of bricklayers, in total my slab - plate height stage took 21 weeks! if you want a house fast buy established or with someone who will write a time limit clause that is reasonable, BGC run theirs at 365 "working" days but has additional clauses that state pretty much they can write off days wherever they so please. ive seen a few now that will write 150 or 200 BUSINESS days which is 30-40 week build time which is pretty decent

layla

laylaasked

We are having problems as everyone above as well. Any advice on how to get out of contract?

1 answer
Kat R
Kat R

Just pull the pin. They will probably keep your deposit though? What can they do really, if they aren't building the home to your satisfaction or in the timeframes that you were expecting then you have every right to go elsewhere.

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