From May 2017 until 15 December 2022, National Homes is offering a $250 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentive: from November 2015 to April 2017 - $500 Westfield gift card.
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- Verified customer
Building Contract No 49799 Lot 44(66) Whadjuk Dr Hammond Park
The building process was well managed from start to finish.
The workmanship and quality of the works was first class.
All matters were handled in an excellent and prompt manner.
The final cost was very close to the estimated cost of the building process.
Overall, I am a regular client of BGC and have built over 20 homes with them, and will continue to use them in the future.
1 comment
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The reviewer stated that an incentive was offered for this review
Double StoreyPerth, WA
- Verified customer
National Homes – exceptional design, workmanship and value…
National Homes have delivered an amazing house on a challenging infill site. The sales and design team prepared a house plan that complied with Council requirements while meeting all of our lifestyle needs and expectations. The administration process was smooth and efficient - a special mention to Tayla in prestart who was extremely helpful in guiding our colour and product selections. We are particularly impressed with the quality of construction. All trades and sub-contractors employed demonstrated a high standard of workmanship. We were also...Read more
impressed with the two storey construction timeframe and the online portal which provided regular progress updates. Being and individual/one-off design on an infill lot, there were some small issues which came up. However, National Homes were quick to rectify any problems and provided clear communication throughout the process. The house has a lot of inclusions and is great value. While I am a staff member of BGC group I feel as though I was not given any special treatment and would gladly recommend National Homes to any family or friends. A massive thanks to Loretta, Emma, Tayla, Cassie, Brian and the other staff at National Homes involved for all your help from start to finish!1 comment
Admin T.National Homes
Thank you so much for your 5 Star review! We're so pleased to hear you had such a positive experience and that you're happy with your new National home! Congratulations :)
- National Homes team.
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The reviewer stated that an incentive was offered for this review
J-MKPerth, WA
- Verified customer
Great Architecture and Building Construction
Overall we were pleased with our 2 storey house. In particular the architectural design, high quality specifications and building supervisor.
Though it was held up by paper work. This could have been avoided through the removal of a number of unnecessary internal processes. Progress improved once the slab was down.
A special thanks to:
- Steve our architect, his drawings were the reason we signed up.
- Deborah our point of contact who always responded quickly to emails and calls.
- Lucas, our building supervisor who was approachable, genuinely cared and delivered a high quality finish.
1 comment
Admin T.National Homes
Good afternoon,
Thank you for your review and feedback! We're so pleased to hear you had a great experience building with us and that you're happy with your new home.
We wish you all the best!
- National Homes team.
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The reviewer stated that an incentive was offered for this review
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- Verified customer
My Dream Home That Took us on a Roller Coaster Ride
The build was managed ordinarily. Wasnt what was promised as a fantastic journey initially. The supervisor wasnt giving attention to details and I had to engage a building contractor midway to carry inspections for each phase. At the end the build turned out not too bad. The workmanship was within standard but some areas like the design of the cabinet and specs of the front door entry wasnt followed. But was compensated. I am satisfied the build was successfully completed as they were delays due to year end holidays which wasnt in our favour. Final costs exceed by $8000 due to poor design recommendation by the sales consultant.
1 comment
Admin T.National Homes
Hi Tharmarajah,
Thank you for your review and your feedback is valuable to us.
We do hope overall you're happy with your new home however if there are any issues you would like to discuss please feel ... Read more
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The reviewer stated that an incentive was offered for this review
Pat NathanWoodlands
- Verified customer
My New Home built and delivered before expected
Home build faster and delivery well before expected date. Building Supervisor Lucas helped a lot in explained on each stage of completion and explained what to, how to check components and found the issue to fix before we identify during practical completion.
Small here and there issues after completion like loose taps, fixing paving, but they resolved instantly once informed. Overall good and professionally done. Thanks to Lucas and Yeme too.
1 comment
Admin T.National Homes
Hi Pat,
Thanks so much for your review! We are pleased to hear you had a positive experience and that you're happy with your new National home!
We will pass on the great feedback to Lucas and Yeme too.... Read more
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- Verified customer
It took forever
Ok the finish is lovely. The cost was what we expected. The build was managed ok but there are a few glaring omissions. Like the shower screen hits the towel rail. The paint work chips so easily. Half the power points in bathrooms were not connected. The biggest issues were from before the build started. It took 14 months from signing up for building to start. We made no changes no variations and we're not informed of changes to the plans not offered any support, questions were not answered and phone calls not returned. No one would giv...Read more
e us time frames or dates for handover. Everything was just the barest minimum they had to do, like the pad the property was dug out so much we had to retaining at back of property. The boundary fence needed to be replaced and we were told not to do it till the build was finished, which was much more difficult to do but meant we had to fix the damage to the retaining that they did. We were only given 2 inspections and no notice was given of those, like we would be drop everything and turn up.1 comment
Admin T.National Homes
Hi Jan,
We're very disappointed to hear about your experience! We would like to get in touch with you to discuss further. Could you please email your details including job number to
Thank you,
- National Homes team.
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George NPerth
- Verified customer
Outstanding overall experience with National Homes
Our building experience with National Homes was outstanding. Being our second time building we were pleasantly surprised that a builder could offer service and quality to such a high standard. Our pre-start consultant was very knowledgeable and guided us with some fantastic suggestions which we hadn’t thought of. Our building supervisor was outstanding in ensuring our home was built to a high standard within the time frames he discussed with us during our first meeting. We would not hesitate in recommending National Homes.
1 comment
Admin T.National Homes
Hi George,
Thank you so much for this amazing review! We are so pleased to hear you had a great experience building your dream home with us and that you would recommend us to others. We take pride in ... Read more
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D CarterPerth
- Verified customer
A stress free build!
We knew what we wanted and got it! We took two National Home designs, blended them together to create a customised 2 storey home to suit our existing block and style of living. And we couldn't be happier. Our consultant was amazing with her expertise through design, and the prestart was seamless despite the enormity of the contract due to the size of the home (it's big!). What made this a 'stress free' build was the level of professionalism of the staff whom were all very helpful, and ensured the project kept moving forwards to deliver our ...Read more
house on time. Upon moving in and living in the space, we can see the high standard of workmanship that has gone into the construction and finish of our home which means we can now relax and enjoy it just as we had imagined.1 comment
Admin T.National Homes
Hi!
Wow, thank you so much for this amazing review!
We are so pleased to hear you are happy with your new National Home. It's been a pleasure working with you to create a home that is unique and perfectly suited to your family.... Read more
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Ray and Val P
- 2 reviews
- 1 like
- Verified customer
A Great Customer Experience
When we decided to plan our retirement home in the metropolitan area we were living and working in Bunbury. Being able to use the Bunbury sales office to select and modify our chosen housing design, provided an environment to regularly deal face to face with our sales consultant to reach the signed contract stage. The following stages of pre-start, construction and handover were a pleasant experience with professional and responsive staff supported by the innovative and informative personal customer portal. We are very happy with the workmans...Read more
hip and build quality. We have found the trades people very obliging and having pride in their workmanship, that has resulted in using some of them for additional work outside of the build contract. There have been some minor issues following handover that are being attended to in a timely manner. Following our experience we would recommend building with National Homes.1 comment
Admin T.National Homes
Hi Ray and Val,
Thank you so much for this fantastic review! We are so pleased to hear that you have had a positive experience building through National Homes and that we were able to accommodate as ... Read more
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N APerth
- 2 reviews
- 5 likes
- Verified customer
I love my new home!!!
After signing with another building company, I stumbled across a house plan by National Homes. "The Beaumont". It was exactly what I wanted! After a productive consult with Reagan, I forfeited my deposit and signed with National. I had no issues with the admin or construction phases of the build, only a couple of minor hiccups which were resolved timely and without conflict. I found the Customer Portal very useful in keeping me up to date with the latest stages, including photos. I got my keys 10 months after signing, and am very happy with the quality of workmanship. If I was to build again, I would have no hesitation in signing with National Homes.
1 comment
Admin T.National Homes
Hi N A,
Thank you so much for this amazing review! We are committed to quality and excellent workmanship so we couldn't be happier to hear that you are happy with your new home and that you would build with us again.
We wish you all the best.... Read more
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JANLPerth
- Verified customer
Smooth experience from day one!
From the moment we contact National Homes to build our new family home, we had a GREAT experience. Design, Contracting and Construction have been great. Any issues were dealt with quickly and without fuss. The Customer Portal was a great way to track the building process.
The home was completed quickly, beyond our expectations and the workmanship has left us nicely surprised! Would recommend to anyone!
1 comment
Admin T.National Homes
Hi JANL,
Thank you so much for this amazing review. We are pleased to hear you had such a great experience building with us and that you would recommend us!
It is important to National Homes that we ... Read more
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MikeadriPerth
- Verified customer
Absolutely over the moon!!
National Homes exceeded our expectations from beginning to end. All the staff we dealt with were professional and went above and beyond to make sure we are happy and attended to.
The build quality and workmanship is very good and all the package inclusions makes it such great value for money.
Special thanks to Sean, Amanda and Debbie for making our journey such a smooth and memorable one.
We would defnitely recommend National Homes to anyone wanting to build.
1 comment
Admin T.National Homes
Hi Mike,
Thank you for this amazing review! We are so pleased to hear you had such a great experience building with National Homes and that you'd recommend us to others. We wish you all the very best ... Read more
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- Verified customer
New Home Happiness
Our brand new home has just finished and we
can say that we are very happy with our new home,
and also how everything progressed.
Overall communication with the staff was very good, we were always
kept informed, and questions were answered quickly, super important!
There were no big surprises, it all went through quite seamless,
and we are now happily living in our beautiful new home.
1 comment
Admin T.National Homes
Hi Rebecca, we are so pleased to hear you had a positive experience building with us! Thank you so much for taking the time to write this review. We wish you all the best in your new National home!
- The National Homes Team.
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- Verified customer
National Homes are professional, reliable and quick
National Homes building is excellent quality, their workmanship and professionalism are excellent and like no other.
Our home was built without any hassles, they waist no time and deliver as promised. As this was our second built but first with National Home what we were expecting was delivered and more than what we anticipated.
Customer service and staff are very helpful and trust worthy.
I would recommend National Homes to anyone looking for quality and hassle free building.
1 comment
Admin T.National Homes
Hi Justin, thank you so much for this amazing 5 star review! We are so pleased to hear about your positive experience building with National Homes and that you are happy with your build. We wish you all the best!
- The National Homes Team
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RaymondWestern Australia
- Verified customer
Helpful team and good clear process
My wife and I were very clear on the style and design of home we wanted. National homes managed to create this design
and we loved that we could also achieve all of the items on our ‘wish list’ and remain within the budget.
The service from the staff was helpful from the beginning, and also they managed to have some issues approved with our Shire, which made us very happy.
Prestart process was clear and staff also helpful with colour selections and ideas. Once our home started on site our building time was continuous until our new home was complete, a good experience!
1 comment
Admin T.National Homes
Hi Raymond,
Thank you so much for this valuable review! We loved working with you both to achieve your dream home and we are so pleased to hear you had a great experience building with us!
Thank you again.
- National Homes
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- Verified customer
Our first home!
We built our first home with National Homes because we liked the design. We met our sales person (Raj) at the display home and he helped to amend the design to fit our lot and requirements.
During building from slab down to handover, construction took 7 months.
Kirsty our sales consultant kept us up to date, with phone calls about progress.
The web portal was updated with progress milestones, photos and documents.
In the end we are very happy with National Homes and we just done our part of hand over at last week!
Would highly recommend National Homes.
1 comment
Admin T.National Homes
Hi Mun and Lee,
Thank you for taking the time to write this fantastic review. We are so pleased to hear you are happy with our service and that you would recommend us!... Read more
Kind Regards, The National Homes team.Similar opinion? Write a review on ieatwords.com.au!
ChloeJPerth
- Verified customer
Our first build
This was our first building experience and chose to sign up with National Homes as they had our dream home. They were very open to changes and were very accommodating with our requests and constant back and forth making changes. They were always helpful and always listened to queries no matter how big or small. Overall our experience was an exciting and fairly seamless one. Our build was completed within 9 months which was fantastic.
1 comment
Admin T.National Homes
Hi Chloe, thank you so much for this great 5 star review. We are thrilled to hear that you had such a great experience with us and that our team were helpful during the process. We wish you all the b... Read more
est in your new home! Kind Regards, The National Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
A rewarding first home
We decided to build with National Homes after they were the only builder to allow us to design our own home (not from an existing plan).
We were assisted through Prestart and kept up to date with each stage of the build via the National Homes Portal.
The Portal is easily accessible, contains all relevant documents and is updated frequently with milestones and images of your new home.
From slab down, construction only took 5 and half months.
National Homes allows you to nominate up to two trades and construction went smoothly.
During PCI ...Read more
1 comment
Admin T.National Homes
Hi Danielle,
What a great review! Thank you so much for taking the time to write this. We are so pleased to hear you have had a positive experience building with us. We hope you enjoy your brand new National Home!
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- Verified customer
Easiest Building Experience We've Had
This is the third house that we have built and National Homes have been by far the best company to deal with.
With a smallish block, the Salesperson (Regan), worked hard to find a design we liked and fit it to our block. We were living 1600km away from where the house was being built so Kirsty kept us up to date with a weekly phone call on the progress. The regular updates on the portal on the website with photo's were a great innovation too. Andrew (Site Supervisor) ensured that the house was built in good time and to a standard that we are happy with. It is exactly to plan and issue free.
I would strongly recommend National Homes and would definitely trust them to build with again.
1 comment
Admin T.National Homes
Hi David,
Thank you for taking the time to write this valuable review! We are so pleased to hear that you are the happiest with our service and build! We wish you all the best in another National Hom... Read more
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KrisPerth
- 3 reviews
- Verified customer
Hassle free ! Client friendly !
To begin with, the sales person was very accomodative and helped us to come with the best design to suit our Lot, keeping in mind all the whims and fancies we had. The site work began at the end of July 2016 and since then, every phase of construction was scheduled, organized and completed very professionally. Cassie, our construction administrator and Ray, our building supervisor, were a pleasure to deal with. All our concerns were immediately dealt with then and there.
I definitely have to mention the turn around time for the building com...Read more
pletion from start to finish. It was not one of those express build homes, however, it took only 7 months (including the Xmas break) for us to get the keys. Overall, I'm extremely satisfied and pleased with the entire process and would like to thank National homes for making this such a stress free process. Would highly recommend National homes and would certainly build with them again.1 comment
Vanessa S.National Homes
Hi Kris, thank you so much for this great 5 star review. We are thrilled to know that our team have done a great job and assisted you through a very smooth building journey. Thank you for choosing Nat... Read more
ional Homes as your builder. We wish you all the best in your new home! Kind Regards, The National Homes TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
GNWasked
When your house is having all sorts of issues (like our national home) and the builder won’t even engage with you to find a solution, our last email was similar to one of your reviews site, “no further investigation will take place”.
What’s our next legal option ? All we want was someone to call so I could speak to them to describe our issues as the girls who are customer reps have no idea and don’t care enough to help. We are thinking a legal response is our only option now .
1 answer
Admin T.National Homes
Hi there,
We're very disappointed to hear this. Would you mind giving us your name, contact details and job number so we can get in contact?
Thank you,
- National Homes team
yvonneeggeasked
Still problems with bricklayer, Display Home @ Eden Beach not open yet!!!, why?????
1 answer
there is a shortage of bricklayers, in total my slab - plate height stage took 21 weeks! if you want a house fast buy established or with someone who will write a time limit clause that is reasonable, BGC run theirs at 365 "working" days but has additional clauses that state pretty much they can write off days wherever they so please. ive seen a few now that will write 150 or 200 BUSINESS days which is 30-40 week build time which is pretty decent
laylaasked
We are having problems as everyone above as well. Any advice on how to get out of contract?
1 answer
Just pull the pin. They will probably keep your deposit though? What can they do really, if they aren't building the home to your satisfaction or in the timeframes that you were expecting then you have every right to go elsewhere.
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Admin T.National Homes
Hi Gino,
Thank you so much for your amazing review!
We are so pleased to hear such great feedback from one of our returning clients. We look forward to working with you in the future too!
- National Homes team.