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Reviews

4.6

251 reviews
5
(207)
4
(20)
3
(5)
2
(4)
1
(15)
  • Value for Money
    4.7 (75)
  • Product Quality
    4.8 (76)
  • Return Claim MadeYes (2) · No (77)
  • Customer Service
    4.7 (79)
  • Warranty Claim MadeYes (6) · No (73)
  • Purchase Price$14,215.43 (23)
  • Installation
    4.7 (61)
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Reviewer Photos & Videos

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A. Romano

A. RomanoGreater Melbourne (Outer), VIC

  • 6 reviews

Tesla powerwall 2 it's a game changer

published
Peter

PeterMetropolitan Adelaide, SA

great follow up.

published

I had been in discussion with Luke from Natural Solar for some months. When it came time to purchase a Sonin Battery, the application process was simple and the installation was done in very quick time. Would highly recommend Luke Lipovac and Natural Solar.

Kurtis

KurtisHunter Region, NSW

Awesome for multi unit Development

published

Luke Cassar and Chris are a fantastic time to work with. My development process has been stressful but found Natural Solar an absolute dream to work with, fitting in seamlessly with the appointed builder. They're now installing on my next development and looking forward to many more.

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Lawrence E.

Lawrence E.Sydney, NSW

  • 2 reviews

Best phone experience.

published

I found Luke Lipovac to be the most helpful and well informed sales assistant for years. As I've been in the trade all my life, I know what it takes.



dave

daveCentral Highlands and Goldfields, VIC

  • 2 reviews

I noticed power output had dropped by half on a good day.

published

Once I logged into the fronius portal I saw that one of my strings had a very low output. I contacted Frank who then contacted the suppliers and within 4 days a new panel was installed no fuss. Back to full power now.
The reason I went with natural solar is because of the quality of the components installed and warranties.
I expect to maybe have one more issue as the sun cranks up over summer and the system is stressed in the heat. The cold frost and rain probably killed the defective panel. I am sure the failure will be fully analysed rather than going to landfill.

Replacement Inverter installed and connection to Wifi

published

The Inverter replacement supply & installation went well, solar power then worked.
Thanks to Frank Mody who helped on the phone to connect the new inverted to Wifi.
The Installer had a problem with the Wifi connection, which was fixed with help from ZeverSolar and Frank M.

Sam

Sam

  • 2 reviews

Top quality products and exceed expectations.

published

My experience with Natural Solar has been overwhelmingly positive. We got a great deal on a quality system and they have really good customer service to boot. Good to deal with a repeatable company.

Michael

MichaelCentral West, NSW

Great product, great service!

published

I have been talking to Jonathon for quite a while before i decided to purchase. From the initial contact right through to the installation of the solar panels his service has been excellent. Quick to reply to all my emails with answers to all my questions. I would have no hesitation recommending him to anyone looking to install panels or batteries. The panel installation was completed quickly and the installer answered any questions i had before leaving. Highly recommend!

Tech support

published

Tech support was very good and the technician who came out where professional and kept me informed on the issues that they found and sorted, after the tech support called to see if everything was ok

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Sherman B.

Sherman B.Hunter Region, NSW

  • 2 reviews

Fantastic service from start to finish

published

Consultant Jonathan was great to deal with. He dealt with all of my questions with efficiency, patience and good humour. The installers that put in the system were punctual, professional and friendly. I cannot find a single thing to criticize. I'm totally happy and would highly recommend Natural Solar. We got a 5kw system to add to panels we already had as well as a 10kw Sonnen battery. Fantastic customer focused service. The way it should be.

techie

techieDarling Downs, QLD

  • 4 reviews

Great service

published

I did not buy the product from Luke, as it was outside of my budget. But still Luke was extremely helpful, prompt in his replies and thorough in the information he provided.

raymond

raymondSydney, NSW

  • 2 reviews

Great customer service

published

Thank you Luke, for your follow ups and service. You explained the quality of your product and helped us decide on the best system to use for our duplex. We highly recommend you to our friends and family. Much appreciated! Ray from In and Out Building Group Pty Ltd

Domus Homes

Domus HomesSydney, NSW

Alan Williams and Natural Solar, Sydney

published

Alan Williams has carried out some solar work for Domus Homes. I found Alan to be professional, knowledgeable & responsive. The Natural Solar product is European & of very high quality. I highly recommend Natural Solar & to make Alan your point of contact for excellent service.

Dennis

DennisPort Macquaire NSW

  • 2 reviews

If you want quality service and products this is who you want to go with

published

This is our 2nd time with Natural Solar,, we have them install our system in our last house (in Port Macquarie) now we have moved to Wodonga so I call Alan Williams again,,, WOW even better this time,, Panel are made in Israel, Inventor in Austria none of the Chinese cheap. I have found them most helpful especially well trying to deal with the Victoria Government and the hoops they make you jump through to get the rebate! ! !

jwc

jwcWoonona

  • 3 reviews

Efficient and obliging solar storage battery providers

published

I had been trying for quite a while to have a battery fitted to my existing solar system, but without success, until I got onto Alan Williams and the team at Natural Solar. They were able to install a sonnen battery for me within a couple of weeks (at the end of 2018) and have just been back to add a couple more modules to increase the system capacity. All work done promptly and without problems. Highly recommended.

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Mark Olsson

Mark OlssonSydney Surrounds, NSW

  • 4 reviews

A fantastic, reliable and easy to work with company who delivered on time and on budget

published

Very happy with natural solar

published

We have been very happy with natural solar panels and battery. We received good advice from Alan Williams and they coped easily with a difficult installation involving a very steep high roof with difficult access and also with the complications of installing on a separate garage to the house. The installers were friendly and they cleaned up. They fitted in with our schedule and responded quickly to our enquiries They managed to find spare tiles on the property,we did not know we had to replace existing broken tiles. The amount of energy generated has perfectly matched the predictions for this time of year.

Randall Rummings

Randall RummingsMetropolitan Adelaide, SA

Excellent product & service

published

Was hanging off from purchasing a battery, talked to Luke Lipovac from Natural Solar and showed me the beneficial reasons for purchasing one. Good price for an excellent product. Team who installed unit done excellent job and very professional. Now waiting for the savings

Great service!

published

Thank you Natural Solar. I have named my Sonnen battery as my shining night in armour. He (maybe she), sits there, smiling and sending electricity into my house, and I couldn't be happier. Thanks to Alan for well given advice, and the installers who cleaned up beautifully.

Warren

WarrenMetropolitan Adelaide, SA

Sonnen battery

published

This was a great experience with excellent results the natural solar people were very helpful and outstanding to deal with thanks to my consultant James absoluteledgend .And the guys installing the battery were fast an very efficient.amazing.I will be highly recommending them to my friends and family. Great job done by all

Page 3 of 13
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Questions & Answers

786assad

786assadasked

Hi there

I have been looking and searching for a solar company to provide me with a quotation or quotations for an integrated Solar and wind or initially a solar system that allows me integrate wind turbine and battery in later stages, without reconfiguring or changing the initial set up for my property. I have just purchased and moved into a hobby farm in Pakenham (295 Army Road) Pakenham, Victoria, 3810. The main residential part of the farm consists of a large 6-bedroom dwelling, a large 4 car garage and a large shed on the northern end of the main residential building. The meter has been installed by AusNet and I am told by AusNet that it is a three-phase metre with a compatible (3 phase) cable.
I initially want to install a solar system of 6.xKw to 10kW system and then integrated wind Turbine and a suitable good but reasonably priced battery. I, therefore, wish to ask you consider the following Solar, Inverter, battery (possible), high end cabling and associated components and provide me with a quotation, or quotation for different alternatives with the following components in mind:
1. Solar Panels in order of preference, LG Neon2, SunPower SP-Max2-360 or latest REC panels that are considered equivellant to LG and SunPower, but much cheaper. All with 25 Yr Product & 25 Yr Performance Warranty.
2. Selectronic’s Fronius Hybrid inverter I do like to have the SP Pro SPMC 381 or better (2020 model soon to be released). I like to think that this would allow in immediate future to integrated battery and then wind turbine in to the system. I understand that the new generation of Fronius inverters are referred to as the PowerChain with highly sophisticated cooling and power management features. I understand that the new generation of Fronius hybrid inverters are for on-grid and off-grid and is highly compatible with what I want: exporting about 15kw or higher to the grid (since I got a three-phase meter and external cables (very likely).
3. High end Cabling, Conduit, DC &AC circuit breakers, and enclosures, etc, where applied, and.
4. Installation by licenced electrician/s. This is important and hope the electrician and you can sort out all export and shutdown matter with AusNet for me, in the meantime.
Please, provide me with a quotation or separate quotation for different combinations of solar panels and inverters (Fronius). I am eligible for Vic Gov rebate for either a solar system or battery rebate.
Kind regards
Assad
0400 050 060

No answers
Terence H.

Terence H.asked

It’s been there weeks since paying the deposit for a Tesla powerwall,, still waiting for an installation date what’s the problem, why the delay?

1 answer
dave
dave

I expect it will take a while for the powerwall delivery date to the installer to be confirmed. Once that has been confirmed the installer will set the date. He will not give a date until he has a confirmed delivery date.

Harry

Harryasked

Hi there
Can you send me again your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter including your company name please as i have mixed up all?
Thanks

No answers

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