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Navman CRUISE650MMT
dirtyshortz
- 2 reviews
Regretful Purchase
Laggy navigation, maps old and no update available through NavDesk, in car power cord too short, map display is simplistic. My old Tom Tom Go ran better i am sad to say. Super disappointed right now. I got 1 km down the road to find the map inaccurate. Poor battery life
Purchased in February 2021 at The Good Guys for A$229.00.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
What a mistake-a to make, mate!
Every time you turn this on it is going to give you a drive carefully message, As if that wasn't enough, they expect you to sign-up to an extremely lengthy "agreement". There is no way to by-pass these.
In constricted areas where you are making frequent sharp turns, it is pitifully slow in reacting to turns and will frequently lead you to believe you are going the wrong way. To overcome this defect you have to go extremely slowly or even actually stop while it catches up. (You can imagine the effect this has on the guy behind you!)
There appear...Read more
Purchased in October 2021 at Noel Leeming.
5 comments
NavSupport A.Navman
Hi Ronald,
Sorry to hear you are having issues with your CRUISE650MMT.... Read more
The Agreement screen is a legal requirement when you first turn on the device. If you click the Agree button, it will begin to load up as normal. As for the unit being slow, this is odd behaviour. Please make sure the Navman is up to date using the NavDesk2 software. If you don't have the NavDesk2 software installed on your Computer, you can install it via the link below: https://www.navman.com.au/navdesk-update As for the "Plug me in" message, it sounds like there is a poor connection with the in-car power supply. We will be happy to send you a replacement. Alternatively, please send us a private message (or you can email our support centre @ [email protected]) with your Name, address, phone number, email, Model name and serial number so we can create a Repair ref number and can arrange to have your device tested at our repair centre free of charge, and we can resolve all issues for you. Sorry for the inconvenience caused. Kind Regards, The Navman Team
I "first turned on the device" months ago but I still get the silly verbose message . Plus the additional short one exhorting me to drive carefully.
Legal requirement - on what authority?
Surprise-su... Read more
NavSupport A.Navman
Hi Ronald,
Sorry for the confusion, by "first time" we should have been clearer. it is a legal requirement every time the device is powered on. not just the very first time the device is used.... Read more
If the unit is lagging, we would like to arrange for your unit to be sent in to our service center where our technicians can check out the device for you, and resolve any outstanding issues. if you would like to do this, please private message us with your name, contact number, email, shipping address and serial number of your device. Kind Regards, The Navman TeamSimilar opinion? Write a review on ieatwords.com.au!
John K.Central, SA
- 8 reviews
did not work new from box
Got this item as a replacement for another navman failed product a my690lmmt. Straight from the box it failed, pretty bad for a new replacement out of the box . I have been without a gps for 2 months now, support is bad and slow . When I got this unit and it failed out of the box I let them know for 2 months I have not had a gps due to failures from them. I needed a replacement or fix by jan 7 for medical appts bearing in mind I had nothing for 2 months waiting on them. Well lets get to my review. from the box I charged the unit and turned it...Read more
on, it went through the setup set time format, date format etc then went to loading maps, from there it returned to setup again and again . as you may get i am rather frustrated with their support, they sent me a tracking number saying my unit was on its way, checked the number with aus post and they have not got it . They replaced my unit with a so called upgrade that was faulty . I let them know from the start I was willing to pay for an upgrade to something I chose but no they sent me a new unit that was faulty. It was new in a sealed box . I have been offered nothing from them except send it back but all this takes them a long time for them and I do not have a gps when needed round 2 months still no working unit in my car1 comment
NavSupport A.Navman
Hi John,
thanks for your review. im sorry we havent met your expecations in this situation. regarding delivery time before the 7th, unfortunately that is not something we are able to guarantee, due t... Read more
o Christmas closures, as well as pre and post Christmas rushes with Australia Post. we were able to receive your device on the 31st of December, and had it processed and out the door by the 3rd of January and i can see you received your device yesterday. if you have any further issues, please do not hesitate to reach out to us again.Similar opinion? Write a review on ieatwords.com.au!
Find out how Navman CRUISE650MMT compares to other GPS Navigation Systems
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Questions & Answers
Michael H.asked
Does this device have a dash cam?
1 answer
NavSupport A.Navman
Hi Michael,
Thanks for posting your query.
The CRUISE650MMT does not have a dashcam. You may want to check our combo devices (GPS + dashcam) like Drive Duo 2.0, DriveDuo Suv or Big Rig Duo.
Hope this helps. Otherwise, feel free to email our support team at [email protected]
Kind Regards,
The Navman Team
Spenceasked
I connected my device to the computer and left it, switched on, for around 10 hours. When I checked it, the battery level was 50%. How can I get it to 100%?
2 answers
The charge capacity for my CRUISE 550 MT (probably yours is the same) is so pathetic that I doubt that it actually has a battery. It could be just a capacitor. Whatever - it will NEVER last longer than a couple of minutes. This makes nonsense of the "feature" that enables you to store the location of your car and then track it. You power on (if you are lucky) but, by the time you have gone a few metres, your GPS run out of steam and lose power.
When I complained to NAVMAN, their "help" dept suggested I carry a reserve power pack!!!
Such is their concept of efficiency and service.
NavSupport A.Navman
Hi Spence,
Thanks for posting your query.
Charging the device via the computer USB port may take up to 24 hours to fully charge the battery. It is not preferred as USB ports can emit a lower than required amount of power and if the battery is completely flat, the USB port may not produce enough of an initial kick to start charging the battery.
If this happens, please charge the device with the power off via AC or In-car power adaptor for 30 minutes first, then connect the device to the computer.
Hope this helps. Otherwise, feel free to email our support team at [email protected]
Kind Regards,
The Navman Team
Vladasked
I have a Cruise650MMT and the maps for Australia will not update, but the maps for New Zealand will update. I contacted Navman support who tried t load a program that gives him TOTAL control of my computer. He says this is the ONLY way to fix the problem. I denied access of cause. He then told me that I have a corrupted the files and have to pay $90 for new maps. How would he know if I have corrupted files. I asked if there was some other way for him to fix it, eg factory reset. He said no. The only way is for him to have total access to my computer. Is this the way Navman works and has anyone else had this happen to them? Should I have let Navman support access to my computer?
4 answers
Hi Vlad,
While I have not personally experienced this service method with NAVMAN, I have allowed the same procedure with HP and Brothers with excellent results. As long as you are 100% certain that it is Navman you are connected to, I believe you would be safe to allow them access. You will be able to see exactly what they are doing, as they do it, on your screen.
Regarding the demand for $90 - I'd take them to small claims court for that! If you have corrupted files, I imagine that you have done so trying to follow their instructions. So have I! I see that as being their fault for producing inadequate instructions. Therefore it is up to them to rectify the problem.
I got absolutely nowhere with them - they effectively told me to get lost - UNTIL I posted a highly critical review on the WWW. All of a sudden they changed their tune, started apologising and offering help.
I wish you luck!
NavSupport A.Navman
Hi Vlad,
It sounds like you have been a victim of a scam that appears to be trying to target Navman customers at the moment. Navman are not involved in anti-virus or similar. you can view our scam warning here: https://www.navman.com.au/scam-warning please ensure you only seek support from www.navman.com.au or service.navman.com as we do not use any 3rd party for our support. We also recommend reporting this to ScamWatch with as much information as you can provide here: https://www.scamwatch.gov.au/report-a-scam
Regarding with the map updates, you may click the link below for the steps:
https://www.navman.com.au/upload/map-installation/auto/main.html
Hope this helps. Otherwise, feel free to email our support team at [email protected]
Kind Regards,
The Navman Team
I only use Navdesk2 to access my CRUISE650MMT. How could a third party have accessed my details, unless there is a problem through navman.com.
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NavSupport A.Navman
Hi dirtyshotz,
I am sorry you have experienced problems with your device and will do my best to assist.... Read more
For your device being laggy, i would recommend updating your Navman via NavDesk2, though it appears you have already done this. Another option is to perform a software recovery. You can do this via the link here: http://navmantech.com/nd2softwarerecovery Or You can send the unit to us for our service team to resolve. Please send us a private message (or alternatively you can email our support centre @ [email protected]) with your Name, address, phone number, email, Model name and serial number so we can create a Repair ref number and can arrange to have your device tested at our repair centre free of charge Regarding the maps, the maps are updated monthly for this model and are up to date by the mapping provider. If you have a mapping discrepancy, we would love to know what it is and get to reported and fixed ASAP. You can report a mapping discrepancy here: https://www.navman.com.au/map-reporter Regarding the in-car power adapter length, the length is 1.5 metres long. We may be able to provide your with a longer cable but it will not have a traffic receiver and therefore, you will not receive traffic updates. For the map display, you can change the colour scheme if you like via the Settings > Map Display. we apologize for any inconvenience and hope we can resolve your issues Kind Regards, The Navman team