Navman Move70LM Questions & Answers

Hi Timbo,

Sorry for the troubles. Robin is right. We have a patch to rectify this issue.

Before we proceed further, please check the serial number (SN) of your device.

- If it is starting with letter “F”, the problem is related with GPS signal. You may refer to the link below to rectify the issue.
http://navmantech.com/nogpspatch

- If it is starting with letters “MV”, the problem is related with GPS rollover. You may refer to the link below to rectify the issue.
http://navmantech.com/gpsrolloverpatch

Hope this helps. Otherwise, feel free to email us at [email protected]

Hey Robin, thanks for the helpful tip!

Kind Regards,
The Navman Team

Hi Greg L.

Sorry for the trouble. Your device requires a free service at our Repair Centre to fix your issue.

Please email our support team on [email protected] with the following information so we can create a repair ticket number or RMA:

-Full Name
-Phone number
-Shipping address (if business address, include business name)
-Device’s serial number
-Date and Place of Purchase (if available)

Once we have the required information, we will provide you with your RMA number and an address to send the unit to.

Thank you,
The Navman Team

Hi Marguerite B.,

Sorry to hear that your device has incorrect date and time.

If the serial number of your device starts with MV, we have a patch update to rectify this as this is likely related to the GPS rollover. An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia NAVMAN&Language=English NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi office k.,

Sorry to hear that you are having issues with your Navman.

The first thing I would suggest is to remove all cables connected to the Navman. Then, perform a hard reset to the device by poking the reset hole at the back of it.

If the problem persists, we may need to perform Smart Recovery on the NavDesk2. Please follow the steps from the link below.
https://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131869
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Hi Mike,

Sorry for the troubles. Not to worry, you may download the NavDesk software from the link below:
https://www.navman.com.au/navdesk-update

Hope this helps. Otherwise, feel free to contact our support team on [email protected]

Regards
The Navman Team

Dear Steve,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Dear geoff.n,

For online self-technical support, please visit our FAQ site: http://service.navman.com.

Alternatively, you can email our support team on [email protected].

Regards
The Navman Team

Hi David,

Sorry for the trouble. The issue is likely related to the GPS rollover. We have a patch update to rectify this.

An article is now available on our FAQ page below:
https://service.navman.com/m0100/F0110_DownLoad_Faq.aspx?bullid=102143&faqid=AllFaq&Region=Australia%20NAVMAN&Language=English%20NAVMAN
*Note: if it's your first time visiting our FAQ site, select a region first then try the link again.

Hope this helps. Otherwise, feel free to contact us using one of the methods below, and our team would be glad to assist.

Thanks,
Navman Support Team

Hi Peter,

Sorry for the trouble. This can be caused by three possible things.

1. the map or software update got interrupted during installation
2. disconnecting the device from the PC without safely removing it
3. incompatible computer (ex. Mac 10.13 & above)

Your unit comes with Free Map Updates, which entitles you to receive a minimum of two and a maximum of four map updates in a year. To make sure that the map update will be installed properly, you will need a compatible computer (Windows Vista (32-bit only), Windows 7, Windows 8, Windows 10, and Mac OSX 10.0 to 10.12 only).

To help you reload the maps on the unit, we can try the steps below:

For Windows:
1. Reconnect the device to your computer then launch NavDesk.
2. Click on ‘My Navman’ on the left column of NavDesk, and then select ‘Options’.
3. On the sub menus, click on ‘My Maps’.
4. Click ‘Change’ button, and you may select a different location of the ISO file (ex: Desktop).
5. Click ‘Ok’ all the way out.
6. Close and reopen NavDesk and wait for the prompts.

For Mac (Mac 10.13 & above):
1. Reconnect the device to your computer then launch NavDesk.
2. Click on ‘Device Updates’ on the left column of NavDesk.
3. Click ‘Change’ button, and you may select a different location of the ISO file (ex: Desktop).
4. Click ‘Open/Choose’ all the way out.
5. Close and reopen NavDesk and wait for the prompts.

Hope this helps. Otherwise, please contact us using one of the methods via link below, and our team would be glad to assist

Thanks,
Navman Support Team

Hi Harpreet,

The fault was likely caused by two possible things:

1. Faulty battery.
2. Faulty adapter.

To help you determine the problem, kindly fully charge the battery by:
• NAVMAN In-car power adapter for 3 hours
• NAVMAN AC adaptor for 3 hours (if available)
• Charging via the computer USB port. It may take up to 24 hours to fully charge the battery.
- It is not preferred as USB ports can emit a lower than required amount of power and if the battery is completely flat, the USB port may not produce enough of an initial kick to start charging the battery. If this happens, please charge the device with the power off via AC or In-car power adaptor for 30 minutes first, then connect the device to the computer.

If the unit is able to stay on for more than 10 minutes right after fully charging through the computer or AC charger, the in-car power adapter might be faulty. We can send a replacement one to you if the device is still within the warranty.

Hope this helps. Otherwise, don't hesitate to contact us using one of the methods from the link below, and our team would be glad to assist.

Thanks,
Navman Support Team

Hi Harpreet,

Is the device turning off after 4-5 seconds when not connected to the power source? If so, please note:
- The battery it is not to be used or relied upon as a sole power source.
- The device is designed to be connected to the Car Power Adaptor at all times.
- The battery is designed as a backup power source in the event of a short-term power failure/loss from the main power source (cigarette lighter port).
- Please ensure you are always using the Navman Car Power Adaptor that came with your device.

The In-car power supply needs to have the green light glowing in part that is inserted into the cigarette port of the car to confirm power is being received from the vehicle. If the green light does not light up, the in-car power adaptor could be faulty. Please either test the in-car power supply in another vehicle or test the car’s cigarette port with another charging device. If the in-car power adaptor is faulty and your device is within the 1-year warranty, we can send a replacement one to you. Just send your name, phone number, shipping address, serial number and the date and place of purchase to [email protected] for accessory request.

Regards,
Navman Support Team

Hi Gazza,

3D view of the map should be north up and a little slant compare to 2D which is still north up but a birds eye view (flat view). Hope this helps.

For more info about our products, please visit service.navman.com or www.navman.com.au / www.navman.co.nz

Regards,
Navman Support Team

Hi Rob R,

We're glad to inform you that North American maps is available for purchase from our online store. Please refer here: https://www.navman.com.au/products/maps/international-maps

We also have 15% discount for all maps and accessories once your device is registered on www.navman.com.au. Create an account and then register your device to get the code.

After purchase, the map installation procedures will be sent to you via email.

Thank you.
Navman Support Team

Hi Filipa,

Thanks for posting your query.

The prompt you're pertaining to only shows when the unit is disconnected from power while in use. The device will enter a suspended state within 10 seconds automatically once disconnected from power. To continue using the device, you have to tap Yes. But if you miss the message/prompt, briefly press the power button to return to the previous display. Sadly, there's no option to disable this message.

For more info about our products, please visit service.navman.com or www.navman.com.au / www.navman.co.nz

Regards,
Navman Support Team

Hi Denis,

Sorry to know that this is happening to your Navman unit. I'd be glad to help you with this.

Since you have already tried reset, what we can do next is to perform smart recovery the disc that was supplied with the device upon purchase. Please note that this process can only be done using a compatible Windows computer that has a DVD drive. You may click the link below for the steps on how to reinstall the software on your device.

http://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131466&Region=Australia%20NAVMAN&Language=English%20NAVMAN

*note: if the link did not work, please select your region first and try again.*

If the steps above didn't fix the problem, it would be best to have the unit repaired. Please refer to the link below so we could further assist you with repairs:

https://www.navman.co.nz/repairs

Thank you,
Navman Support Team

Hi Bill,

I'm sorry that this happened. Just to confirm, did you install map/software updates before this happened? If you have back up of your saved locations via NavDesk, you may restore them. Please refer to the link below as a guide on how to back-up/restore via NavDesk:

http://service.navman.com/M0100/F0110_DownLoad_Faq.aspx?bullid=AllBull&faqid=131462

*Note: If the link didn't work the first time, please select your region and then try accessing the link above again.

Hope this helps.

Thank you,
Navman Support Team

Hi Mohamed,

Thanks for your query. You can search for City/Area or Smart Find Keyword option in searching for addresses. Please see page 23 of the user manual which can be downloaded from the link below:

https://www.navman.com.au/upload/support/guides/NAVMAN-EZY-MOVE-MY-Series-User-Manual-2016-EN-R01.pdf

For more info about our products, please visit service.navman.com or navman.com.au/navman.co.nz

Regards,
Navman Support Team