Our first Neato lasted four years with only one battery replacement and one roller replacement required. Works very well on hardwoods and carpets. Large enough dustbin for daily cleans. Second machine recently purchased is more powerful and quicker to return to charging station. We are very happy with our machine.

Bought the Botvac D in Sept 2016. It required fixing and 2 new batteries before the entire unit was replaced in Feb 2018 because the navigation system died. Replaced another battery that year and now the wheel drive has died on the replacement unit. Neato robotics (Dean in Dublin) thinks 3 years is a reasonable build quality for a $1000 machine and refuses to replace it.

Cleans great until it failed. First robot failed just inside warranty. They couldn't replace as they didn't have it anymore. Had to pay a little extra for a different one. Second one has failed just outside of warranty. Company is of no use to help. Pricey and designed to break.

I had the neato replaced after only 8 months and now the replacement has lasted 9 months. Neato are telling me the replacement isn't covered under manufacturer warranty, so they don't even expect it to last a year. When it did work it constantly got stuck or couldn't get out of a corner. So after having it scheduled to vacuum while I was at work I'd still come home to have to manually vacuum. I feel so ripped off. Never ever will I buy another piece of American junk.

Trouble with this vacc from 3 months old. Not charging, not completing vacuum of the house. Replaced under Myer warranty. New vacc is now not charging too. So the headache begins again. My mum had the same issues and got a full refund after having it firstly replaced and then same issues with the new one. So 4/4 vacuums not even making it to two years. I dont know how they have the nerve to keep manufacturing these unreliable products. I will NEVER buy neato again. Do not buy!!!

Pros: It cleans well on wood and tiled floors, great for dog hair.

Cons: After a year the battery dies and will need a new battery every year after that!! $100 for a replacement battery. then after 2 1/2 years the spinning brush stopped working, looked up to but a replacement but too hard to replace and you have to completely dismantle the unit to do it. now sitting and collecting dust in the corner!!

After 5 months the robot stopped working.It kept saying it was switched off when it wasn't and would not go at all. Attempted to have the issues rectified with Neato. After multiple calls and emails where I would constantly be asked to provide the same details I already had provided multiple time they still failed to do anything about and I went over a month with no vacuum. Kindly appliances online gave me a full refund for this faulty product, I will not be purchasing another Neato. Absolutely terrible customer service!!

Neato (say it with an Aussie accent, it is not Ne-ya-tow!) is our family best friend, cleaning the house while we're at work, and keeping the cats amused, so we come home to a clean home and content kitties! We've used Neato in a 100sqm apartment and now house, and it takes about 45 mins for a thorough clean in one battery hit, and makes its way back to the base station. After a few months we had a problem where it wouldn't charge, and the company was fantastic dealing with the problem, sending out a new battery which resolved the problem. We love coming home and seeing the carpets freshly vacuumed and the floors free from cat hair. Thanks Neato! I've been recommending it to all my friends.

Just within warranty it has broken with the please clean my dustbin warning. They sent replacement battery to no avail. Poor customer service and the unit remains sitting broken in our garage. It basically cost us $100 a month to clean, and we used it a lot, so I guess it has been ok but expect to get 2 years minimum out of a unit

Purchased in May broken down in late July due to blocked fan. Warranty advise this is not good and will need replacement unit. But whilst operating Neato was great amazing how much dust gathers over one day. Time will tell how warranty goes regarding replacement unit and life of replacement unit.

I thought it was going to be a lot better then what it is. Doesn’t clean the corners very well as the side brush is very small. Filter is cheap and needs replacing every few months. It’s pretty noisy too. Other then that it’s ok the coolest feature is it goes back to its base

Purchased a neato December 2016, Sept 2017 it stopped working. Went thru all the steps and neato ended up sending a new battery. Now it is no longer working again, but am told the battery only has a 6 month warranty. They sent me link where I can purchase a new battery.
What you pay for these and they don't support it, waste of money!!!

The vacuum is very easy to use. I'm quite lazy usually and this vacuum makes my house so much cleaner. It is able to vacuum while i'm not at home which i believe is one of its best function. it literally picks up everything and works very well so far.

This vacuum picks up everything. One perk of having a robot vacuum is that it makes me keep clutter off the floor . I haven’t used a regular vacuum in a year . I run it most days and am quite horrified at the volume of dust and garbage that we drop in a day .

We moved at the start of the year to a house that has online tiles. I started researching vacuums and was tossing up between this one and roomba. Went with this once as it's meant to handle animal hair.

It's made us get into a good routine, every morning we pick up everything off the floor and while at work it does it's thing. I love coming home to clear floors.

It has gotten itself stuck a few times but by using the magnetic strip we're able to keep it out of danger.

Also it does need a little more maintenance (mostly cleaning) than the average vacuum, but with the amount of time it saves me in vacuuming I'm happy to oblige. Wish I bought one years ago.

This is one of the best purchases I've ever made. It saves me SO much time. It does a very good job at navigating the home and cleaning up. My floors have never been so clean. I love at the end of the day I can turn the Neato on and put my feet up! Brilliant invention.