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Reviews

2.7

112 reviews
5
(37)
4
(8)
3
(4)
2
(15)
1
(48)
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Mallika

MallikaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Everything sticks

published

Like many are saying, was great at the start but now can hardly use my pot and pan because everything sticks. Unfortunately I didn't register cookware within 30 days of purchase so now I can't even utilise the 'lifetime warranty'. Anyway, the warranty document states that unless it is reported after the very first use, the warranty doesn't cover non-stick performance. So why is this cookware marketed as 'non stick'?? Such a waste of money.

Purchased in July 2021 at Terra Madre for A$109.95.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking No
Even Heat DistributionYes
Non-Stick Longevity5 months - 1 year
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam
Jim B

Jim BHamilton

  • 12 reviews

Great at first, now everything sticks to it

published

This product is attractive in appearance and light weight, and expensive although I really didn't care about the price.

However, after a few months the non-stick ceased working, and no matter what I put in the pan, (apart from water), ended up sticking, resulting in lost time cleaning. Fortunately my local Aldi recently brought in some Crofton special purpose pans (pancakes, Dutch pancakes, waffles, etc.). I've never had anything stick to this pan, it does pancakes to perfection and fried eggs as well.

Something that Neoflam should take a look at.... a real non-stick pan.

Purchased in April 2021 for A$79.99.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking No
Even Heat DistributionYes
Non-Stick LongevityLess than a month
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam
Eleanor C.

Eleanor C.South Australia

NeoFlam products!

published

I am being objective, NeoFlam are the best ever! In fact I am, now, try to buy some for my children too! None stick ever so good! So, thank-you so much for this most useful and great product!

Purchased at Kresta VIC, Coburg.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking No
Even Heat DistributionYes
Non-Stick LongevityStill Works
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam

Thank you!
Wonderful to hear that your enjoying our cookware.
Kind regards,
Aeryn

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NooNoo

NooNooDarling Downs, QLD

  • 4 reviews

Definitely not suitable for induction cooktop

published

Purchased in December 2021 for A$159.00.

Build Quality
Ease of Use
Value for Money
Even Heat DistributionNo
See all answers

If I could give 0 stars I would.

published

It says non stick pan and everything sticks to the pan. We wash it according to the directions and only use silicone utensils and after one use the surface was scratched and the handle was loose.
For $140 I expect something else

Purchased for A$130.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking No
Even Heat DistributionNo
Non-Stick LongevityLess than a month
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam
Diane S

Diane SCentral Queensland, QLD

  • 4 reviews

False advertising

published

Bought a set of 3 Neoflam Fika pots, the 2 largest were named as casseroles. When I got the pots, they are marked as not suitable for oven use.How can this be so, why call them casseroles if they are it pots,not happy

Purchased in February 2021 at OpenShop for A$179.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking Yes
Even Heat DistributionNo
Non-Stick LongevityStill Works
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam
tony r

tony rSouth East Queensland, QLD

  • 2 reviews

Good stuff

published

Your product is good. It is light, easy to clean and looks nice. It cooks eggs and steak, lamb cutlets really well without using grease. I think renee is a dropkick

Purchased in November 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking No
Even Heat DistributionYes
Non-Stick LongevityStill Works
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam
Renee

ReneeSydney, NSW

  • 2 reviews

Don’t waste your money!!! Horrible pots disgusting customer service.

published

Purchased three neo flam retro pots 1 month later the pots surface started to chip away. I only use silicone utensils and they are not stored on top of each other.
The staff at neo flam accused me of the chips would not help me out with a warranty claim. It’s a scam! Don’t buy these expensive pots. They will not honour any warranty claims instead suggesting ways I could have done this. Very rude customer service.

Purchased in March 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking Yes
Even Heat DistributionNo
Non-Stick LongevityLess than a month
See all answers
4 comments
NeoFlam
Neoflam A.NeoFlam
Renee
Renee
NeoFlam
Neoflam A.NeoFlam

We understand your frustration.
We are an international company, sold in 70 countries around the world. We strive to provide confidence in our products and customer feedback is important to us.
Please feel free to contact us directly.

Lee

LeeGreater Melbourne (Outer), VIC

Great set!!

published

I have been using my neoflam Luke Hines set for a few months now. The non-stick is much better than my previous traditional non stick pans. Although they can go in dishwasher, I normally hand wash, really easy to clean, but you do need to make sure there is zero food residue or you lose the non-stick. Love that these pans are zero toxic- I have since bought the roasting dish as well. My only complain is I would like a deeper saucepan.

Purchased in June 2021 for A$299.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Hot Handles While Cooking No
Even Heat DistributionYes
Non-Stick LongevityStill Works
See all answers
1 comment
NeoFlam
Neoflam A.NeoFlam
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Sbphoto

SbphotoSydney, NSW

No amount of oil will prevent food from sticking!

published

Purchased in March 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Non-Stick Longevity1 - 4 months
See all answers

Neoflam Frypan & Pot - Non stick coating failed after first wash

published

Purchased in April 2021 for A$100.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
See all answers
D.T

D.TSouth East Queensland, QLD

  • 4 reviews
  • 6 likes

Dont waste your money on the frypan.

published

The worst frypan I've ever bought. After used a second time the so called nonstick layer has gone rusted.
Pot was ok.
Apart from the design there's nothing I could recommend, don't waste your money

Purchased in February 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Hot Handles While Cooking No
Even Heat DistributionNo
See all answers
Kerry

KerryRichmond-Tweed, NSW

Very expensive & a waste of money

published

Not Happy with this product, I tried to get money back under warranty stating product was wrongly described as being nonstick pan, which is not, they said I didn't use it correctly which I did, I sent photos and they still would not refund money, this was an expensive
product, mine is now in bin.

Purchased in April 2021 for A$110.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Hot Handles While Cooking No
Even Heat DistributionNo
See all answers
Karyn S

Karyn SSouthwest, VIC

Excellent once you learn the rules of use and how to care for it properly

published

I’ve had my nonstick frying pan for approx 2 year. I use it everyday for eggs, yes I eat one egg omelet everyday!! Initially it got sticky after a few weeks and I rang the company and the girl I spoke to was genuine and lovely and told me how very important it is to clean these properly. They must be scrubbed with a no scratch plastic dish brush or scourer and if there is any sticking issues make a paste of vinegar and bicarbonate and scrub it down with that. I do it regularly. Other rules were -always use a smear of butter in the pan and make sure it’s hot before use. Food must sizzle when you add it. Follow these rules and you will love it like I do!!

Purchased in February 2021 for A$180.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Hot Handles While Cooking No
Even Heat DistributionYes
See all answers

Terrible waste of money

published
Date PurchasedJan 2017
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SL

SLSydney

  • 4 reviews

So far so good...

published

Purchased the Neoflam Nature+ Induction Frypan 20cm in Cyan from Dr Earth. It was $39.99, so I wanted to 'test; out a smaller pan on notoriously sticky things such as eggs before I invested in the larger pans... I then read reviews here and was scared I had made a bad decision and did not have high expectations for the pan!!

I used it to cook (on a gas cook top ) scrambled eggs, fried eggs, veggies in organic coconut oil and the pan cooks food beautifully and the food tastes great. It is easy to clean... Unless things deteriorate with the pan, and the 'non stick' stops working (which seems to be the case), I think it's great so far. I will update in a few months on how its holding up....

Date PurchasedDec 2018
Peter

PeterRedcliffe

The non-stick is no more

published

I am guessing at the model as nothing on the pan indicates the model other than that it is neoflam and made in Korea. The pan is about 18 months old and has been used on an induction cooktop with only wooden or silicon utensil and non-abrasive cleaners. First use was as per iuser manual guide and high temp oils have been used. It started well but has lost its non-stick particularly with eggs (fried or omelettes). The pan is used infrequently, once a week max and I would have expected a far more durable non-stick surface considering the price paid.

Date PurchasedMar 2017

Terrible pan

published

This is my second pan. With following diligently all instructions after my first pan being NON STICK and nothing being able to be cooked on it without sticking, this 2nd pan started out fine and I was happy.
1 month in with VERY VERY PARTICULAR cleaning and care BAM - same thing. Almost burn like sticking, so frustrating!!
I am only cooking pancakes and eggs in it. Tried steak, cooked fine then that was that. Never ever again. Waste of $120 and stressful because the process of trying to get a refund is like a marathon.
All I want is a non stick low tox pan for my family.

Date PurchasedSep 2018
paul27

paul27Queensland

  • 5 reviews
  • 6 likes

Best cookware ever!

published

Love my frying pan and wok. Very good non stick surface, sometimes I don't use any oil and incredibly easy to clean. Great that they can also be used in the oven.

Date PurchasedMar 2017

Great wok! I found myself using it the most!

published

This is a great pan, I find my self using it most often. Am looking to get another pancake pan as well. It washes easy and is a pleasure to work with it. I came across it in a health-food store and thought to give it a try as I tried many other pans with disappointing results. Now after a year of use I can say that it was worth the try, I am very happy with it.

Date PurchasedApr 2017
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Questions & Answers

Hilda Caceres

Hilda Caceresasked

Cookware

where can you buy Neoflam frying pan? I do not want to buy amazon

2 answers
NeoFlam
Neoflam A.NeoFlam

Hi Hilda,
Thanks for reaching out.
We have a website you can see if a store near you stocks our product or we have an online shop. www.neoflam.com.au
Kind regards
Customer service.

Diane S
Diane S

I got mine from the Openshop channel on tv

Darryl O'Brien

Darryl O'Brienasked

Cookware My Pan

My Neoflam frypan’s surface became unusable after 1 week, low temps and correct storage, cleaners, utensils used! My wok after 1 year has developed scratches and I have no idea how this can occur(as Above). Why?

1 answer
Sonya L
Sonya L

Very good question Darryl!

Mia

Miaasked

Cookware Amie

Hi, Could you let me know the care instructions to your pans?

1 answer
Mem E.
Mem E.

You have probably found the answer already, but my 20cm frypan came with detailed instructions. First, before use, the pan had to be washed in hot soapy water and dried. Then seasoned for 2 minutes with high smoking point oil (I used canola, but peanut and coconut also works) then it had to be washed and dried again. The instructions also recommends you use a smear of oil and medium heat when cooking (never spray on oils) - then cleaning straight after use with soapy water while it is still warm. I wipe my frypan out with a warm soapy damp microcloth. And I season it occasionally. In other words, it is the same as maintaining a caste iron frypan (which I also have and love). The only difference is, use ceramic coated frypans on medium not high heat and always use silicone utensils in it. My frypan needs consistent care every time it is used, but I have had none of the problems other people seem to have.

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