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Ben WPerth, WA
- Verified customer
Can't thank Summit and New Generation enough. Excellent service! 157625
We are so glad we built with Summit/New Generation homes!
We initially met with and had our house designed by sales consultant, Todd Nener. Todd was exceptional in his ability to help us visualise our house, and was always available when needed to help with any queries or concerns.
Our contract administrators, Amy and Anna were both brilliant in helping us with picking the finer details for our house, and helped us with any queries along the way.
Whilst our slab was being poured, our house was looked after by Wayne Pitcher. I found Wayne to...Read more
be very informative and it was clear Wayne was there to help out and provide information wherever he could. Wayne also met me on site in his personal time to give me a run down of the slab pour and site works which really helped me to get a better understanding of the process. After the slab pour, our home was left under the supervision of John Rees and I can’t stress enough, just how helpful John was. John answered so many enquires and always got back to us as soon as possible, with excellent communication response times. He was very thorough during every step of the house build - making sure we knew what was happening and when. I can see John puts a lot of effort in to making sure his builders maintain a clean site and high standard of work. Overall - the quality we have received from everyone involved at Summit and New Generation homes has been great. We are so grateful to everyone involved for bringing our house to life.1 comment
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Paul GallagherPerth, WA
- Verified customer
What a great experience!
I've recently built with New Gen (job number 154356) and I must admit they made the whole process painless and enjoyable. All staff involved, particularly the Sales Consultant Colin and our Construction Supervisor Glen were absolutely fantastic. Nothing was to much trouble for them. The quality of their trades where excellent, they were happy to chat when I visited site and the standard of work was great. I would highly recommend New Generation to anyone looking at building a new home.
1 comment
Summit H.New Generation Homes
Hi Paul, thanks so much for your wonderful review! We are so glad to hear that you have enjoyed your build journey with New Generation Homes. I will be sure to pass on your kind feedback to Colin and Glen. All the best, Gemma (marketing)
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Dream comes true with Luke Matthews
I wouldn't miss this opportunity to say; the experiences we had building our first home with New Generation home was absolutely amazing.
First impression starts from the man none other than Mr Luke Matthews, Senior Sales Consultant. I wouldn't say him as a sales consultant but a true building design architect, who can give a shape to a dream and I truly mean it because out of top 10 builders in Perth at the time of my first design phase (Nov 2016 April 2017), we've picked New Generation home and we are very happy at our decision.
The luxury o...Read more
1 comment
Summit H.New Generation Homes
Hi Ash and Sultana,
Thank you so much for your amazing feedback and review! We are thrilled to hear you have enjoyed your build journey and are happy with your new home. I will be sure to pass on you... Read more
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Steve DalePerth, WA
- Verified customer
What a load of Bollocks
After three years of pretty much going around in circles I wish we had of built with someone else ..anyone else to date we still havent been notified the house has been started but since handover on March 2016 we have been asking for things to be rectified and or explanations why plans weren't followed, we have faulty applianced faulty bathroom / laundry products, and the worst landscaping ever and that even after paying thousands more to get nicer weeds...I mean grass the communication has been crap the development is and was a lie the whole subdivision which was sold as upmarket and exclusive is a slum, the developers (Summit) just wanna grab the money and go
If your thinking New Generation or Summit ...DONT
5 comments
Summit H.New Generation Homes
Hi Steve, thanks for reaching out and taking the time to detail your feedback. We take this very seriously and would like to investigate as a matter of priority. Are you able to message us with your ... Read more
best contact details or contract number? Thanks, Gemma (marketing)hey Gemma, best to get hold of me on my mobile 0448686772 or email [email protected]
Guessing you still trying to find time to call me ahe??
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Amit GuptaPerth, WA
- 3 reviews
- Verified customer
Awesome Build ! Fantastic Experience !
Our building experience with New Generation Homes has been fantastic. The entire build journey has been very smooth and our SS John has done a fantastic job with regards to the quality of house and the overall time-frame for completing the work.
John was always very responsive to any queries sent to him and was updating the latest information/progress updates to @home portal. Even some of the minor issues that we told him during the construction phase were checked by him immediately and got them rectified. We got the house keys as per the app...Read more
roximate date which was given to us at the start of construction which was supposed to be around 3'rd to 4'th week of June. We got the keys on 3'rd July which was fantastic. Even the sales/pre-start process were very good and Colin our sales consultant was fantastic with regards to getting our changes accommodated and getting all the paper work completed as per the timelines promised to us. Obviously, with so much involved in a house build, there are some issues that we have found after our move-in but they are minor things which we are raising with the maintenance team and they are getting looked/fixed with a quick turn around time. Very pleased with the way every query raised by us have been responded to. Thanks Team Summit !!2 comments
Summit H.New Generation Homes
Hi Amit, thank you so much for your kind words and wonderful feedback. We are so glad that you have enjoyed your build journey with us. I will be sure to pass this onto John and Colin. We wish you man... Read more
y happy memories in your new home. All the best, Gemma (marketing)Thanks Gemma.
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Amazing building experience!
Our building experience with Summit (New Generation) has been fantastic. Our site supervisor Brendan Shugg has been a stand out above the rest. From when he first got given our file back in Dec 2018 to our inspection (yesterday) he has been fabulous. He sends us weekly updates, sends us timelines that have been spot on and always replies to any queries promptly. He is always friendly, understanding and approachable. Not only has this been great but all of the tradies is has used have been top notch. Most of them requested to meet us to introduc...Read more
e themselves which was a really nice touch. We've had no issues throughout construction at all and the process has been a breeze. Thank you summit and a special thank you to Brendan! Can't wait to move in to our new home :)1 comment
Summit H.New Generation Homes
Hi Vanessa, thanks so much for your lovely 5 star review! We are so glad you have enjoyed your build journey and are excited to get into your new home. I will be sure to pass on all your kind feedback... Read more
to Brendan and the rest of the team. Thanks, Gemma (marketing)Similar opinion? Write a review on ieatwords.com.au!
BrookePerth, WA
- Verified customer
Customer Service is Amazing!
This is our second time building and to say it was amazing is an understatement. From the moment we met Sam and started to discuss our home she was helpful, informative and most importantly she was honest.
She helped design a house around our needs and our budget and it has exceeded our expectations.
Prestart with Marie was so much fun and such a better experience than our first time around. She allowed us to create our dream list and then when prices came in we decided what to keep and what to go without.
During the building period Jamie sent ...Read more
1 comment
Summit H.New Generation Homes
Hi Brooke, thanks so much for your wonderful review! We are so glad to hear that you have enjoyed your build journey with New Generation Homes. I will be sure to pass on your kind feedback to Sam, Marie and Jamie. All the best, Gemma (marketing)
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
New Gen Homes- Nailed It!
So everyone seems to say building a home is stressful…. Not with New Gen Homes! We have just completed PCI (Practical Completion Inspection), so let me give you the low-down on our experience.
As what usually happens, we started our journey excitedly going through display villages with a spring in our step, ooh-ing and ahh-ing over all those perfectly staged, perfectly manicured beautifully colour co-ordinated homes. We were encouraged by the possibility that even people like us with absolutely no talent for interior design, house layout, go...Read more
od use of spaces and who also might consider mission brown as a passable colour could achieve this level of perfection. Fast forward a few weeks and we were over it. Display Home fatigue had hit us hard and we were overwhelmed with all the fancy talk from sales reps, the bagging out of competitor builders, the fancy ‘free steak knives’ type of offers, and the hard-sell. It was then we met Domenic at a New Gen display home in Baldivis. Out of all sales reps we had seen, we felt he was a good fit for us and nothing was too much trouble - several trips to see us after hours, looking at blocks and most importantly, helping to come up with a design that was perfect for us. (Thanks Dom – gold-star for you!). Then it was time for pre-start. Summit’s Style Studio is a spectacle to behold let me give you the tip. It’s such a welcoming friendly space and options upon options as far as the eye could see. Perfectly laid out with all room types, colours, swatches, appliances and they serve bloody good coffee. Anyway, Melissa was our pre-start consultant and I reckon she had the hardest job of all as she pretty much had to double as a marriage mediator because there were a few ‘difference of opinions’ between hubby and I as to what colours, tiling and bibs and bobs would look good. After she helped us achieve a happy compromise (My way ;)) we were now officially off and running. (Thanks Melissa for your patience, and for helping to make our house beautiful, well done – gold star for you also) The build was a breeze, (well for us because we just watched it) but I’d like to give a big shout out and lots of thanks to Wayne our sub-floor supervisor who kept us up to date with everything that was happening and about to happen. To Jamie our brickie who is just a bundle of awesomeness, and all the tradies in between – I can honestly say all of them were welcoming, professional and I’m pretty sure must have been sick of hubby being on site nearly every-single-day but never showed it. :)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Dream Home... And New Generation Built It
The build was problem-free and was managed very well indeed. The site supervisor attended to our needs and all our questions were answered in a timely manner. The sales consultant was helpful and helped with the design process. When we moved in, there was little that needed addressing and everything was finished off professionally. We've been really pleased with New Generation and we would recommend them without any hesitation. Workmanship was of a very high standard.
1 comment
Summit H.New Generation Homes
Hi Howierj, thank you for taking the time to send this wonderful review. We are so glad you have enjoyed the build journey and are happy in your brand new home! I will be sure to pass on your kind wor... Read more
ds to the team. We wish you many happy memories in your new home. Thanks, Gemma (marketing)Similar opinion? Write a review on ieatwords.com.au!
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Mack CPerth
- Verified customer
Highly Recommended!
After so many years of renting, we never thought we would be able to buy a home in Perth, let alone plan and build one to suit our needs. Who knew we would be sitting and typing this review just 7-8 months after the slab went down? We keep having to pinch ourselves to believe it's true.
Once we decided we wanted to build, we visited lots of display homes and made inquiries with a few different builders. Some reps were simply rude. Others acted like a house sale was a simple, impulsive decision to be made on the spot, like buying the latest b...Read more
lender. One was so intent on getting our business that he put a hold on the block we were after and then tried to make us believe that another client had asked him to put a hold on it (and that he would only relinquish it to us if we signed with him!) Unbelievable. Figuring out who to trust and go with was a daunting process. We persisted and found a company we thought we liked. We very nearly built with them. We worked with them to plan a design, however we soon found that every change we made resulted in a host of other changes being made that we didn't request - things being added, things being taken off that we really wanted, and thousands of dollars being added to the quote. The whole process felt rushed and difficult to understand. When we were finally given a list of the costs (on the day they expected us to sign!) we could see the finishes were cheap and items we specifically asked for had been removed. We felt really pressured to sign, but didn't feel comfortable to do so as we didn't understand aspects of the contract. When we inquired about some of the fine print they presented to us, they simply said it was ‘standard’ and that everyone else accepts it, so we should too. As first homebuyers, this simply represented too great a risk to us, so we opted to lose our deposit and go elsewhere. We were pretty disheartened, but we ventured out and had a look at some other display homes to see if we could find an alternative. We stopped by a New Generation Homes display north of Perth, where we met Samantha Lutey. In stark contrast to every other building sales rep we had dealt with, she was down to earth and had a wealth of knowledge about residential construction. We had a copy of the plans we had developed with the other builder, and she offered to have a look over them. In a calm and confident manner, she compared - item by item - what New Gen would provide for a similar price. We were blown away. It was immediately clear that the quality and finishes would be of a much higher standard if we chose New Gen - from the floor wastes, to the gutters and the appliances. This was so refreshing, and we really value that Sam approaches sales in a way that is informative and respectful to her clients, rather than relying on gimmicks or dramatics like so many others seem to. Sam patiently worked with us to adapt an existing New Gen floor plan, adding a couple of custom features to the elevation to make it a fusion of the existing plan and elements of our dream design. We told her about some design features that we had our hearts set on, and for a few grand extra, Sam and the drafting team developed an elevation specifically for us. When she met with us to go over the plan, we were blown away that she had listened so intently and included everything we had asked for. She gave us a full, itemised list of the costs involved and what they related to, so we walked away knowing what we would be paying for. There was no pressure to make a decision or sign anything on the spot. In contrast to other builders, she also made it clear that we could add or take away elements as we wished to; we weren’t locked in to, for example, installing an air con at that stage if we didn't want to. This was so refreshing, as the process seemed to be geared towards us signing a plan we actually wanted and were comfortable with.1 comment
Summit H.New Generation Homes
Hi Mack, thank you so much for your kind words and wonderful feedback. We pride ourselves offering a seamless building journey and excellent customer service, so it's great to hear that you had such a... Read more
great experience building with us. I will be sure to pass on your lovely feedback to Sam, Paul, Danica, Zia and the rest of the team. We wish you many happy memories in your new home. Thanks, Gemma (marketing)Similar opinion? Write a review on ieatwords.com.au!
Erin Sperth
- 3 reviews
- Verified customer
First Time Builder
We would just like to say thank you to New Generation homes for building our first home! it was a lot easier than we were expecting and time seemed to fly by to key handover with zero problems. A huge thank you to Domenic Chiellini, Marie Vitanza and Gary Pellington who were helpful in every way possible, answering any questions we had and ensuring we had a stress free first build experience. We absolutely love our new home and we could not fault New Generation Homes and their staff in any way and would recommend them every time.
1 comment
Summit H.New Generation Homes
Hi Erin, thank you so much for your kind words, and congrats on building your first home! We pride ourselves offering a seamless building journey, so it's great to hear that you had such a great exper... Read more
ience building with us. We will definitely pass on your comments to Domenic, Marie, Gary and the rest of the New Generation Homes team. We wish you many happy memories in your new home. Best wishes, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
First time builder
This was our first time building a home and we are truly grateful for Andy and Liz's help - the input of Chad regarding the design of the house was also much appreciated. Based on the Paramount 15, New Gen designed a 5-bedroom, 2-bathroom home, with a music studio, theatre, scullery and powder room to suit our growing family. When our first design was not approved by the MRA, Andy and Liz went all out to modify the design, making sure they kept within our budget. In the end, it was a better design compared to the original! Thanks Andy and Liz!
Our site manager, John, has been very flexible and accomodating and all tradesmen provided quality service. Building a family home of our own that meets all our needs is not as "scary" after all!
1 comment
Summit H.New Generation Homes
Hi Ming and Sandy, thank you for your lovely message. We are so glad that you enjoyed your build journey with New Generation Homes! I will be sure to pass on your kind words to Andy, Liz, Chad and Joh... Read more
n. We wish you many happy memories in your new home, Gemma (Marketing)Similar opinion? Write a review on ieatwords.com.au!
Raf ZHilton
- Verified customer
Building Process with New Generation homes
Just wanting to take the time from my end to say thank you to the Summit team for the overall experience that I have undertaken of the past 10 or so months building my new home. Basically when I made the first enquiry I received a phone call from sales consultant Natalie Scott the day after my initial email to New Generation Homes. Which was phenomenal and really put me in the mindset to go with New Generation Homes as I had made similar enquiries with other builders in Perth and didn't get the same initial customer service with responses we...Read more
eks and even a month or so later. Going through the selection process for the first time and by myself it was a little daunting as I couldn't really put a picture as to what I was selecting and on completion a couple of the selections that Cerys recommended really turned out to be a winner. (bench top selection for the kitchen, paving colour for the driveway and surrounding the house and little details regarding the bathrooms). Her availability via email after hand over of keys is something also that was much appreciated Finally when meeting Brendan and starting the construction process he basically kept me at ease with the overall schedule of the build with his weekly updates and keeping in touch when I had a query or two along the way. It made the process seem quicker because It made me less inclined to go and visit the property as frequent as I may have without the consistent feedback/schedule updates. Once completed and the initial inspection completed by myself there was very minimal corrections that need to be made just a couple of touches which shows me the quality of the overall work.1 comment
Summit H.New Generation Homes
Hi Raf, Thanks for taking the time to leave us a review. We’re so happy to hear that your building journey, and the first six months in your new home, have been so enjoyable! I have passed on your kin... Read more
d words to Natalie Scott, Cerys, Brendan and Rob. Wishing you many happy memories in your new home. Thanks, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Building Process
I just wanted to take this opportunity, and I speak on behalf of my sons as well, to congratulate Summit and New Generation Homes for the team it has in place that enables the building process to transition so smoothly. My wife and I have never built so this was a new experience for us well. The early stages with Troy Longmuir went well, then Danica Watts took us through the selection process without a problem. They were both very helpful.
Once the pad went down in November last year, Brendan Shugg, the Building Supervisor, has been a co...Read more
nstant source of information providing us with regular updates on the progress. From day one, we’ve known a month or so in advance, what trades have been booked in and what dates they’re due to work on the house. This has been very helpful for us and the effort for Brendan to do this has been very much appreciated. It probably saves him time in the long run answering constant calls from clients wondering what’s happening next. To digress, my sister in law is currently building a two storey place with another builder, and never knows from one day to the next what’s happening at her place. They started building long before my boys house and it still a few months away from completion. It hasn’t been uncommon for the house to go untouched for a week. For the boys house, I don’t think there would have been two days in a row without a tradesman at the house. We visit the house almost every day after work and after speaking to each tradie (without annoying them I hope), the next to come along would say that the brickie did a great job, the plasterer did a great job and on and on. We’ve not had any worry about the build and any query we had, Brendan was back with a response to allay any concerns we may have had. The reason we went to Summit in the first place was that my good friend Marco Palezza was a building supervisor there and he said that Summit are a good quality builder. For us as parents, and for the boys, it wasn’t about getting a cheap house, it was about getting a good house. The house looks great and the boys said it turned out better than what they envisaged. Thanks again for the great experience. Kudos to Brendan. My wife wants to build now. One day perhaps. All the best and kind Regards1 comment
Summit H.New Generation Homes
Hi RST, Thank you so much for your kind words! We're so happy to hear that each of our staff members right through to our tradies have helped you have a smooth and enjoyable experience building with N... Read more
ew Generation Homes! I will pass on your message to Troy, Danica, Brendan and the entire New Generation Homes team. And yes, please don't hesitate to get in touch with us if you and your wife consider building! Please pass on our best wishes to your sons for their new home! Thanks, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
TLeeMandurah
- Verified customer
First Home
Loving living in my lovely new home built by New Generation Homes. Being a first home buyer I found their customer service great from the day I went into discuss what I wanted to the day I was handed my keys. Dealing with Jarrod Wilson as my sales consultant he was patient with me being a first home buyer and answered all my questions putting my mind at ease in taking this big step, he also helped me design a house that I will be happy with for many years to come.
During Pre Start I dealt with Isabella Carr and she made pre start seem like...Read more
a walk in the park. Her knowledge was superb and helped me with some of the more difficult decisions. Isabella also helped me with any questions I had and was quick at returning emails and calls where required. During my build process I had Alistair Hunt as my Build Supervisor. Again I can not fault the customer service I received. Alistair kept me updated throughout the process and answered any questions I had quickly and efficiently. During the build process there where set backs that where unforeseen and could not be helped. Alistair handled these in a timely manner and managed to get the build done in the timeframe he had set at the start. Alistair was also great at keeping my mind at ease and discussing any issues I had come across at the property. I also found the build team great and friendly they where happy to have a quick chat when myself or family popped past during the build and where always warm, welcoming and professional. I would highly recommend building with New Generation homes. I am appreciative to the whole team involved in the building process of my house and as a first home buyer could not have asked for a more enjoyable journey. Even the small stresses seemed not as big due to the supportive and friendly staff. I am completely loving my new home each day. I owe a big thank you to all involved in the creation of my home.1 comment
Summit H.New Generation Homes
Hi TLee, thank you so much for taking the time to leave us a review, and congratulations on moving in to your new home. It's great to hear that our team was able to support you at every step of your j... Read more
ourney to make building your first home stress free! We will definitely pass on your kinds words to Jarrod, Isabella, Alistair and the whole New Generation Homes team. We wish you many happy memories in your new home. Best wishes, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Loving our new home
We found that the workmanship and build quality was great. We were very fortunate to have been allocated Gary Pellington as our Building Manager. He was on the ball and made sure that things were done properly and in a timely manner. Thank you Gary. We certainly couldn't complain about the service and support - all staff were very friendly and cooperative. We must also make a special mention of Samantha Lutey who spent endless hours making sure that we had the house design that we wanted. Thank you Sam for your patience.
1 comment
Summit H.New Generation Homes
Hi Shezke,
Thanks for taking the time to leave us a review, and congratulations on the completion of your home! It’s great to hear Sam helped you create a home design that you love, and also that Gar... Read more
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- Verified customer
Great finish and well designed home
Truly grateful for another special home by Summit Group. An individually designed home by New Gen that has a special feel as soon as you open the front door and its not even furnished yet.
Well designed by Michael Ham-Field who worked with me until my goals were achieved. Isabella Carr your patience and tolerance with selections and changes is greatly appreciated. Paul Swarbrick my Construction Supervisor who has been so easy to work with - well organised, provided regular updates and has ensured the quality construction of my home. I hav...Read more
2 comments
Summit H.New Generation Homes
Hi Lyn,
Thank you for your fantastic review! As part of our “built around people” philosophy we put our customers at the heart of everything we do, so we're very happy to hear how much you enjoyed you... Read more
Thank you Nat
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- Verified customer
Awesome build very happy with the finished product
Had no issue whatsoever with new gen from day dot our new generation homes consultant helped us in change an exisiting plan to suit how we wanted our house with the contract administrator delivering a whole bunch of options in the prestart to make it that little bit more unique and a building supervisor that kept us updated every little bit of the way delivering an unbelievable end product on time!!
1 comment
Summit H.New Generation Homes
Hi Justin, thank you so much for taking the time to leave us a review! It's great to hear that our team were able to help you to create a home design to suit what you were after. We will definitely pa... Read more
ss on your kinds words to the whole New Generation Homes team. Hope you have a fantastic Christmas and New Year in your new home. Best wishes, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
YogaPerth
- Verified customer
Excellent new House
I would like to extend my satisfaction to the result and the quality of our newly finished house.
Since the start New Gen Home has been above and beyond on their services. I would like to thank Shannon Earle our sales consultant, who has been working hard and very helpful during the pre construction to design the house to suit our need and meet city planner requirement. Huge credit to Marco Palezza our site supervisor for his excellence works. He was very reachable and promptly answer and address any issue that I raised. He always promptly upd...Read more
1 comment
Summit H.New Generation Homes
Hi Yoga, Thank you for your kind words! It’s great to hear that from the very start you had such a positive building journey, we will definitely pass on your feedback to Shannon, Marco and the whole N... Read more
ew Generation Homes team. Congratulations on your newly finished home, wishing you happy memories for many years to come. Best wishes, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
Bianca MPerth
- Verified customer
Amazing quality and service from start to finish!!
Honestly can't thank New Gen and Summit enough! Was easy and super professional from start to finish! We would like to thank Luke Matthews, our consultant for getting us started and all his help even at the end of the build. You made the process smooth and easy which as first home builders is what we needed! Alistair Hunt, our site supervisor was also amazing and maintained our build went smoothly and kept us constantly updated with everything! Our home has come up beautifully and the quality of work is to such a high standard. We have now been...Read more
living here just over a month and really can't fault a thing. We have so many compliments on our gorgeous new home and people asking us who we have built with as they want to do the same. We will continue to recommend New Generation Homes to everyone and are so glad we chose this company to go through building our home with. Big thank you to all!!1 comment
Summit H.New Generation Homes
Hi Bianca, Thank you for your fantastic review! We put our customers at the heart of everything we do, as part of our "built around people" philosophy, so we're very happy to hear that your building j... Read more
ourney was easy from start to finish. I'll definitely pass on your kind words to Luke, Alistair and the whole New Generation Homes team. We hope you love your new home for years to come! Best wishes, Nat (Marketing)Similar opinion? Write a review on ieatwords.com.au!
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Summit H.New Generation Homes
Hi Ben, thanks so much for taking the time to leave this fantastic review! We are so happy to hear that you felt looked after at every stage of your build. At New Generation homes we strive to deliver... Read more
all-round quality and are so glad you were able to experience this first hand. I will be sure to pass on your kind feedback to all involved. All the best, Kate (marketing)