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Reviews

3.1

70 reviews
5
(27)
4
(8)
3
(5)
2
(7)
1
(23)
  • Build Quality
    1.5 (2)
  • Value for Money
    1.5 (2)
  • Ease of Use
    3.0 (2)
  • Cleaning & Maintenance
    3.0 (2)
  • Noise Level
    2.0 (2)
  • Safety
    2.0 (1)
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Nick

NickSydney, NSW

Don't buy. No customer service. Plagued with problems.

published

Don't buy. No customer service. Plagued with problems. We have had it for a few years and used it as a blender. Had it repaired a couple of times but has reached a stage where we can no longer contact anyone at customer support.

Purchased in October 2021 for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Safety
Value for Money
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Russ

RussMelbourne

  • 2 reviews

Don't bother. Works 20% of the time...

published

Yes it is relatively cheap compared to some of the other similar machines on the market but it often doesn't work or stop 15 seconds into using it.

I try and use it to cook porridge in the morning and can be quite frustrating to add all the ingredients to the bowl, add the cooking settings only to have it suddenly stop 15 secs later and then have to transfer all the mixture to a pot and cook on the stove.

Would not recommend

Purchased in July 2021 at Kogan.com for $450.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
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Bob Clifford

Bob Clifford

  • 3 reviews

Don't expect any decent customer service

published

This appliance was fine.... when it worked. About 6 months in, it started giving and error message and blowing my fuses every time I tried to use the jug.
Contacted thermochef and got the reply that it was probably the thermostat in the jug, but they didn't have a replacement. I asked for a solution....no reply....ever. It's now an expensive set of scales!
Would not buy again and would not recommend

Date PurchasedDec 2016
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jo0853

jo0853AU

  • 5 reviews

Best Boat Anchor

published

Such a waste of money. So happy it eventually died! Will make a great boat anchor. Worst appliance to ever enter my kitchen. It only makes gravy and mushy foods. Most expensive way to make playdough! Need the strength of 10 men to remove the jug from the contraption. So NOISY and heavy! Cant come up with anything nice to say about it. Don't waste your money on it.
Now Im stuck with a cupboard full of Thermochef specific recipe books, extra jugs and accessories. Email me if you want to buy them off me for a song!

Date PurchasedDec 2014
Pat

PatNorth Queensland, QLD

  • 6 reviews
  • 1 like

best ever

published

Great price, easy to use, easy to clean. I did not want to spend a fortune on something may never use, the price of this one was good and it has the same warranty as the more expensive one, I could buy 9 of these, I don't think I will ever buy the expensive one, this one does it all,

Date PurchasedJul 2017

An $800 ornament on my benchtop

published

Really enjoyed using my TC when I purchased it 3 1/2 years ago - for 6 months, I started getting error messages and sent it back 3 times for repair after then. Something to do with the heat sensor. It stopped working again when out of warranty (2 years) and when ownership changed hands (New owners made it even harder to get my TC repaired and someone on the phone there suggested to me that my jugs were faulty) but I realise now that the machine actually has an intermittent fault _ it seems some of the wiring is not making contact. However if you jiggle it around it sometimes works. Trouble is, I know if I send it to them (out of warranty) they won't find a fault and it will cost me even more money.

Date PurchasedOct 2013
Jeanneanderic

JeanneandericWide Bay-Burnett, QLD

  • 3 reviews
  • 1 like

I have owned my thermo chef for 7years. Only problem I have had which NWKA replaced within a couple

published

When I first got my machine it was hard taking the blade out, but overtime it became easier. It does everything a thermo mix does. I like it better because the scales are on the side, less chance of putting in the wrong amount of ingredients. Sometimes food sticks but its trial and error but easy to clean. I also bought an extra jug.

Date PurchasedJan 2010

Great for about 2 years then things went terribly bad

published

Worked well for a couple of years, then for no apparent reason an error came up that was not able to be erased. It appears that hese are a throw away item. At $800 we expected a bit more. Wish we had purchased the Thermomix (although we couldnt justify the cost).

Date PurchasedFeb 2015
bluebridie

bluebridieAdelaide

Horrendous Customer Service, 4 months and they STILL HAVE MY MACHINE

published
Date PurchasedMar 2016
All-In-One Kitchen Appliances

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chicane71

chicane71Melbourne

  • 7 reviews

Good alternative to Thermomix

published
Date PurchasedMay 2014

useless, waste of money

published

This was the biggest waste of money. It spent more time in error mode than actually doing anything. I threw it away and upgraded to a thermomix and havent looked back. It was sent back for repairs numerous times within 6 months and still couldnt do basic functions without bringing up error after error

Cath C

Cath Cmelbourne

  • 3 reviews
  • 3 likes

Poor value - doesnt last

published

We bought a thermochef to replace a blender which had lasted for decades, and after 'investing' $800 in a thermochef (which we only used on occasions - no more than once a week) the metal spindle has broken and there is no way of getting it fixed. We bother replacing a with a new one - may as well buy something cheap if its only going to last a couple of years.

A '1' is too good, don't waste your money on a cheap alternative

published

Bought this from Kogan. No instructions came with it so had no idea how to use it. Had to search the net for how to use this machine. First and only time I used it, I made a lovely Chinese chicken dish and great steamed rice but the bowl/jug does not now come off from the base. Rang Kogan who said to ring someone else who said to ring a mobile number of the person who owns the New Wave products. Rang mobile 4 times, last time got a lady who had nothing to do with New Wave. In the meantime, food is now putrid in the bottom of the jug, can't wash since can't get base wet. Under warantee but no one is accepting responsibility for replacement. Everyone can't figure out why jug can't be removed, neither can I.

Fiona

FionaPerth

  • 2 reviews

Wonderful

published

I use my Thermo Chef three to four times a week. I cook the same recipes that are created for the thermomix. Thermo chef doesn't have the reverse function. However the recipes are easy to made without the reverse or using a butterfly clip. Not as good as a Thermomix, however for the price difference it is worth it & does the job.

smiles79

smiles79Perth

  • 2 reviews
  • 1 like

Doesn't Last

published

I have had my ThermoChef for a few years now and at first i loved it and was glad i didn't buy a Thermomix as the ThermoChef did everything the Thermomix did and didn't cost an arm and leg. As time has gone on it doesn't do things as well. I bought a second jug so I had one for cooking with and the other for food processing. One night a blade broke in the new jug and then a few weeks later the other one blade broke too whilst making risotto.. now i just want to throw the machine at a wall, Kinda wish i had just saved that $800 and put it toward the thermomix now. :(

All-In-One Kitchen Appliances

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Mastered my Thermochef - Finally!

published

Useless

published

Had my thermochef for 2 years. First one the motor blew when grating cheese so they replaced it. My second one will not steam. It keeps stopping for no reason. Mine was a gift otherwise I would've gone straight for the thermomix as my sisters have it and I absolutely love it. USELESS!!!!!

Waste of money

published
Louis

Louismelbourn

An Amazing Appliances

published

Great time saver with plenty of untility

published
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Questions & Answers

Christine C.

Christine C.asked

Are you still in business for Thermochef Natua

No answers
Margot Easton

Margot Eastonasked

I need to send my thermochef for some repairs please where do I send it?

1 answer
Bob Clifford
Bob Clifford

Good luck.
This was the contact information for the CEO when I tried to get mine fixed. They told me that there was probably an issue with jug, but they didn't have any in stock...when I asked how to fix the problem....crickets.....
Marco Di Pietrantonio
CEO
Ph 0411 300 999
[email protected]

Anne L.

Anne L.asked

I discarded the appliance some time ago but I have some spare parts if anyone is still interested.

Bowl lid and plastic insert
Blade and blade locking mechanism

All parts in excellent condition and barely used!!!

Free if you can pay for postage. North-west of Melbourne.

2 answers
Nicole
Nicole

Hi there - do you still have the blade and blade locking mechanism at all - my blade's bearings or shaft seems to be broken and I am devastated to find that Newwave has gone out of business :-(

Anne L.
Anne L.

These parts are no longer available and have gone to a good home!

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