Read also:
luvele ultimate meat grinder lpmg700 stirling portable air conditioner aldi stay loyal dog food reviews archer gas log fire manual hipod roma car seat review i-vac x10 handstick reviews
New Wave Thermochef Natura NW-100 Questions & Answers
40 questions from our users
Joe-Anne D.asked
Does anyone have a spare butterfly blade mine just broke devistated!! Pls help
No answers
Laura F.asked
Does anyone know where I can purchase the butterfly attachment for the Thermochef Newwave
Christine C.asked
Are you still in business for Thermochef Natua
No answers
Margot Eastonasked
I need to send my thermochef for some repairs please where do I send it?
1 answer
Good luck.
This was the contact information for the CEO when I tried to get mine fixed. They told me that there was probably an issue with jug, but they didn't have any in stock...when I asked how to fix the problem....crickets.....
Marco Di Pietrantonio
CEO
Ph 0411 300 999
[email protected]
Anne L.asked
I discarded the appliance some time ago but I have some spare parts if anyone is still interested.
Bowl lid and plastic insert
Blade and blade locking mechanism
All parts in excellent condition and barely used!!!
Free if you can pay for postage. North-west of Melbourne.
Agnieszka F.asked
Anybody had ever E5 error ?
No answers
Sue M.asked
Hi dose anyone no where i can get my thermo chef serviced in Perth WA
No answers
Beverley B.asked
Does anyone know where I can get a replacement part for my Thermo chef
No answers
Robyn Casked
Is there a big difference between the turbo chef and turbo cook
Chris leonasked
Georgieasked
We've thoroughly enjoyed our NW TC and have had it for over 6yrs, tried turning it on and the LCD screen is all frozen no error codes. any idea as to how to fix or a repairer in Melbourne VIC. Thanks Georgie.
No answers
Georgie Masked
My Thermo Chef is not getting any power. Has anyone else experienced this. I have had it about 4 years and would have used it eight times at the very most. It worked 4 weeks ago and now....nothing, any help ????
No answers
Nardsasked
Hi how much for replacement butterfly paddle pls?
2 answers
Sorry but the whole set is for sale, not separate pieces.
Pretty sure I have one you can have for the cost of postage.
Trish Wasked
Hello.Would like to be able to buy a part for my thermochef the part iam looking for is the butterfly bar . Where to buy? Regards patricia webber
4 answers
I'm not sure where you would be able to get one, the only thing I can think of is to contact Kogan or whatever store you purchased it from, did you lose it or did it break? Is it still under warranty?
When you find out please let me know as I am also looking for the same part. I have tried contacting the company, but I have not had any luck.
HELLO,the butterfly bar broke, regards trish webber
Jo-Anne Piccoloasked
Hi. My thermochef bowl keeps sticking in the base, and I'm finding it difficult to unlock. Any ideas?
2 answers
Have you put it in the base properly? The button should click into the hole. When was the last time you wiped the base. I find sometimes I need to jiggle the jug as I am pulling it out.
Try wiping around the latch area and jiggling as suggested. It is better that the latch is a bit tight because the operation of the whole machine hinges on that bit working.
Geoffrey Baumgartasked
How can i remove the blades? The unlock lever will not move from locked position
3 answers
Turn the jug upside down put one hand inside the jug, with the other hand turn the unlocking mechanism on the bottom anti clockwise. I found it hard for the first few times. And putting it back together is lining up the notches and then turn mechanism clockwise. May take a bit of practice.
Agree 100% with the above - hold the spindle instead of the blades if you can avoid.. If not use a towel or similar on the blades to avoid a cut. :-)
Also found that if you turn it all the way sometimes the jug wont seat properly back in the base and the lock will not engage (click). If so turn it back very slightly (loosen direction) maybe 1mm or so.
Tried this butstill wont budge.
Leweyasked
I purchased Thermochef in 2012. Dont use it every day, but when I did, only for pestos, veggie patties etc.. Never cooked in it because it would not feed my whole family due to size of cooking jug.
I was using the Thermochef the other day. The machine stopped half way through and E2 error message came up - apparently overheating. Strange - I was only blending chickpeas and vegetables for 15 seconds. Now, I turn on my machine - E2 still appears. Tried to email NewWave but emails bounced. Where do I make contact with somebody who can assist me with repairs in Queensland (Sunshine Coast) - or is the machine stuffed. Any help appreciated. Thank you.
2 answers
Sorry to hear you are having problems with your machine. Mine was a problem from the get go and definitely disappointed me in every way. Apparently New Wave have gone into liquidation so I don't think you will get a response from them in regards to your machine.
Good luck
Thanks Nanna Nic - I guess mine will become a piece of expensive upcycled junk in my garden!! Its not good when there is no backup from companies who sell product and then go into liquidation, and leave customers in the lurch. I have now gone back to the old faithful Breville... again, thanks. x
Daveasked
Hi - bought one new - in box still in plastic - saying never used - now find out plus button dont work ?? any where to get it fixed in melbourne ?
tried website email - error failed
tried 1300 number - back of reccipie book failed
Cheers
Husband with very dissapointed wife : x
1 answer
They have gone into liquidation.
I have heard from other people who actually sent the machines back to be fixed over 6 weeks ago and cannot get a response from them.
Jackoasked
Liquid runs out of the base of the jug..have made sure the blades are very secure..the seal around the base of the blades is very loose..this is a brand new machine...what could be the problem
1 answer
Sounds like you got yours before they changed the fluid in bottom of blades mine did that as well but the company replaced mine way back.
Louis Lohasked
Can i order the thermo chef accessory?
Other All-In-One Kitchen Appliances
Magimix Cook Expert 7CO18900A
4.8(354)Optimum Thermocook Pro
4.6(49)Thermomix
3.8(716)BioChef MyCook
4.3(9)Other All-In-One Kitchen Appliances
Magimix Cook Expert 7CO18900A
4.8(354)Optimum Thermocook Pro
4.6(49)Thermomix
3.8(716)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.Nov 01, 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.Nov 12, 2022
Brand Manager for New Wave?
Register now and take advantage of ieatwords's Brand Management Platform!
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.