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Reviews

4.4

9,309 reviews
5
(7,140)
4
(1,011)
3
(145)
2
(171)
1
(842)
  • Product Quality
    4.5 (2,235)
  • Return Claim MadeYes (174) · No (2,481)
  • Warranty Claim MadeYes (487) · No (2,160)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Shipping
    4.4 (8)
  • Customer Service
    4.7 (2,090)
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Reviewer Photos & Videos

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Tim

TimSydney, NSW

Excellent delivery service

published

Dom Michael and chris were superb they were covet 19 aware with wearing masks and gloves they kept their distance but were also very informative with their knowledge of the lounge and how to look after it and how to assemble and work it thank you boys for a premium service lucky to have you guys thanks

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Thanks Arthur for the quick fix

published

Thanks Arthur for the quick fix and great service. Arthur also provided suggestions on how to maintain the battery. The experience was fantastic and would recommend Nick scali to my friends and family.

Product Quality

Frank martelli

published

Frank was punctual and very helpful, it only took him 5 minutes to resolve the issue. Although the issue was very simple to resolve he was happy to help. Very happy with the service

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Frank - Table repair

published

Frank Martelli was fantastic. Nothing to fault. We had a timber coffee table that required repair. Frank offered us a professional service, great advice and the attention to detail was wonderful.

Frank martelli

published

Frank came to my house to repair the furniture Frank was fantastic he also had a look at a few other things which we did not report thanks frank martelli

Great range, great service

published

The showroom was spacious & well lit. We were offered service but given time to browse. The salesman Sahel explained the variety of choices the lounge suite we chose, could be put together to suit our needs. Overall a great experience

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationO’Connor WA
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Tania Butler

Tania ButlerSydney, NSW

Delivery service

published

Dom Michael and Chris were extremely professional and friendly. On time, positioned the sofa to exactly where we wanted it. Covid awareness on point.
Thanks very much for sending a fabulous team

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Penny

Penny

  • 2 reviews

Overpriced and substandard quality!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationAlexandria
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Wendy W.

Wendy W.Perth, WA

First class service.

published

Taha service was fantastic. He was very patient with me changing my decisions and helping me with different options.
Highly recommend him to any family or friends in the future.
A credit to your company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJandakot
See all answers
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Benji

BenjiGreater Melbourne (Metropolitan), VIC

Alan was fantastic!

published

Alan was a fantastic help when choosing our couch! Very patient with us with all our crazy questions! This is the biggest purchase we have ever had (besides the car) so it was great to have someone who really listen to our questions and gave us options and suggestions to reach our ideal couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria
See all answers

A great store

published

Store was bright,airy and easy to navigate around. Staff were attentive and knowledgeable on the products we considered and assisted us with alternatives to meet our requirements. We are extremely happy with the final purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup WA
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Sarah

SarahGreater Melbourne (Inner), VIC

Customer service second to none!

published

My husband and I purchased a new lounge suite and rug today and we're excited! Great range of quality options to choose from. And the customer service we received from Josh was faultless; definitely a highlight of our visit. Thanks Nick Scali team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
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Tarek

TarekSydney, NSW

Thanks to Arthur for making a quick clean repair.

published

All thanks to Arthur and the Nick Scali team for being helpful and honest. I’m very happy with repair and also with quick response.
This experience was exceptional and I thanks you again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
Berni

BerniSydney, NSW

  • 3 reviews

Classy and Comfortable

published

I saw this chair last year but it was on sale when I got back.

Nick Scali has cleaning and maintenance information.

Downside was it took 3 months to deliver. I actually forgot I bought this chair.

It's very durable, beautiful and very comfortable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn
See all answers

Great customer service, fantastic furniture solutions

published

We loved how spacious the store was and the beautiful collection of furniture on display. Quality products comprising modern and classic pieces of furniture backed by great customer support at the store. I would highly recommend Nick Scali for your furniture needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington
See all answers
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Kimberley

KimberleyPerth, WA

Great customer service

published

Mitch the salesman was great: very friendly and informative, would recommend our friends to buy here. Great quality furniture, very excited to get our couch. Great discounts among sale items.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationO'Connor
See all answers
Hayley

HayleyGreater Melbourne (Metropolitan), VIC

Dylan was very friendly, attentive and did a great job

published

Great service, fixed the issue and the sound coming from below the chair. Very happy that there wasn’t anything majorly wrong with the sofa chair. Thanks again for your help.

David

DavidSydney Surrounds, NSW

Arthur and Glen

published

Arthur and Glen were punctual and professional and left our lounge in a much better condition than when they arrived. They are a credit to the Nick Scali company/ business.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Phillip

PhillipIllawarra, NSW

  • 3 reviews

excellent service

published

The online booking system is very efficient, I found the phone staff very helpful in booking this repair to my round sofa chair . Arthur was punctual, very polite and helpful . Thankyou

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
VSK

VSKSouth Morang

  • 5 reviews

Excellent customer service

published

Dylan was very helpful
He quickly assessed thw issue and fixed it. Pleased with the way the Job handled in timely manner in this panadamic time
.Thanks Nick scali. Really appreciate it

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Page 1 of 466

Questions & Answers

Mirza A.

Mirza A.asked

Nick Scali Furniture

Hi there .Who can I contact to fix my 2 and a half seater ? It is torn and has a nail poking out. Thank you

1 answer
Nick Scali
Customer S.Nick Scali

Hi Mirza,

Thank you for reaching out!

Please send us an email via [email protected] with your order details so we can have our service team look into and assist you further with your concerns.

I hope to hear from you soon.

Sincerely,

Hayden
Nick Scali Customer Care

Anna irwin

Anna irwinasked

Furniture Repair Service

Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance

1 answer
Nick Scali
Customer S.Nick Scali

Hi Anna,

Thank you for reaching out!

Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.

Should you have any other queries going forward, please don't hesitate to contact me via [email protected]

Sincerely,

Hayden
Nick Scali Customer Care

Nicolette G

Nicolette Gasked

VIC, Preston

Hi just wondering if my couch is still being delivered
Nicolette Grima
0401984101

1 answer
Nick Scali
Customer S.Nick Scali

Hi Nicolette,

Thank you for reaching out!

Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with your query.

Should you have any other queries or concerns going forward, please don't hesitate to contact me via [email protected]

Sincerely,

Hayden
Nick Scali Customer Care

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