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Reviews

4.1

25 reviews
5
(18)
4
(1)
3
(1)
2
(1)
1
(4)
  • Product Quality
    4.5 (21)
  • Return Claim MadeYes (1) · No (23)
  • Warranty Claim MadeYes (0) · No (24)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
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Simon

SimonIllawarra, NSW

Great delivery service

published

Wow Dom Michael and chris were fantastic they made a difficult delivery look easy they work so good together they are like a well oiled machine they made us feel safe with everything going on by wearing a mask and gloves they kept there distance but were still engaging with how to look after our new lounges thank you boys for a great experience



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Tim

TimSydney, NSW

Excellent delivery service

published

Dom Michael and chris were superb they were covet 19 aware with wearing masks and gloves they kept their distance but were also very informative with their knowledge of the lounge and how to look after it and how to assemble and work it thank you boys for a premium service lucky to have you guys thanks

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Tania Butler

Tania ButlerSydney, NSW

Delivery service

published

Dom Michael and Chris were extremely professional and friendly. On time, positioned the sofa to exactly where we wanted it. Covid awareness on point.
Thanks very much for sending a fabulous team



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Spencer

SpencerSydney Surrounds, NSW

Left with extremely heavy and huge boxes

published

Ordered a lounge on 9/02/20 finally got on 26/4/20 after months of waiting, lounge is nice but unfortunately delivery drivers took lounges out of boxes on my driveway, very heavy very large boxes as I live alone I don’t quite understand how I am expected to move or lift these boxes, they didn’t offer to move for me or take away for me but we’re quick to ask for delivery fee thanks nick Scali Customer service should be your priority in these times as this is your job train your people to have a little consideration for there customers

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Nick Scali
Customer S.Nick Scali
Deana Francis

Deana Francis

  • 3 reviews

Fantastic Service

published

I am extremely pleased with the service I received from the drivers at Nick Scali. They were highly professional and arranged my lounge with care. The quality of the product is excellent. I highly recommend this company.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Nicole

NicoleVictoria

Worst customer experience ever. After they take your money they don't care about you anymore!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Nick Scali
Customer S.Nick Scali
jeanie

jeaniePerth, WA

  • 2 reviews

Job well done

published

very happy with my new sofa, and very happy with the delivery guys - Paul and one other.
Very helpful and professional, my new sofa was a bit tricky getting it into my apartment, Paul did a great job.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Delivery guys were outstanding. They had to assemble the previously dismantled furniture and was challenging.

published

I waited over ten months for my delivery and follow up was tedious. If I hadn’t followed up myself regularly it would have taken even longer. Can’t recommend the company but delivery guys were great when my couch finally arrived.
No compensation offered.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
cath

cathIllawarra, NSW

delivery service

published

dom michael and chris we're exceptional with our delivery they called the night before and gave us a time and they were spot on the care they took to assemble our furniture and place it we're we wanted it was superb they kept there distance and made me feel comfortable with having them in my house with everything that is going on thank you boys for a great experience

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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Housework hater

Housework haterGreater Melbourne (Metropolitan), VIC

Excellent service.

published

My new Nick Scali lounge suite had to be brought down a set of 14 stairs, taken up in a lift, then carried down 9 more stairs. The two young men who delivered the suite cheerfully manoeuvred the two large sections over the course, removed the packing, and then efficiently put the suite together. Many thanks. I was dreading the delivery process, but all went very well.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Alasdair W.

Alasdair W.Greater Melbourne (Outer), VIC

Great product, delivery crew left a big packaging mess on lawn.

published

The product delivered is of high quality as advertised. The product was just over a month late to be delivered presumably covid related, however this was not communicated. I am left feeling angry that the packaging was left dumped on our lawn. The sales staff insisted on purchase they were a premium product, in my mind this includes removing the wrapping material about four wheels bins worth of wrapping. On contact Nick Scali staff insisted it's not their issue and delivery was by contract. Interestingly the van had their branding, in my mind this small minded "it's not my job attitude" from driver to call center ruined an otherwise great product for me.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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2 comments
Nick Scali
Customer S.Nick Scali
Alasdair W.
Alasdair W.

Frank - delivery

published

Frank was professional, helpful and on time.
Brought product into house in the room it needed to be in. Asked if their was anything else he could do or any other issues.
Very friendly service.

Product Quality
samantha

samanthaIllawarra, NSW

perfect delivery service

published

dom michael and chris we're fantastic on time friendly took great care in assembling my dinning table and chairs they took care in coming down our really steep drive way with that heavy table they made it look easy our house is a building site and cause of the rain was not a easy task with out front was just a muddy but the boys took there shoes off as not to dirty our new floor boards they explained how to apply the concrete sealer very knowledgeable guys thank you for a great experience with the delivery would recommend them to anyone buying nick scali furniture

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Victoria

VictoriaIllawarra, NSW

  • 2 reviews

Delivery Service

published

Dom Michael and Chris from Nick Scali delivered on time & they brought the right table. They put it together professionally & were helpful in moving it into the right place. Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
jake

jakeIllawarra, NSW

professional delivery team

published

wow dom michael and chris we're absolutely amazing they bought all the furniture up stairs even a 120 kilo concreat table and made it look easy even though I have a spiral staircase they took grate care in assembling everything making sure I was happy with we're they placed it these boys went above and beyond what I was expecting they treated me with respect event with what's going on around as they are a great bunch of boys who I would like them to deliver anything I buy there would be more drivers like these boys thank you

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Corona Virus

published

No complaints about the furniture and carpets I purchased late last year and paid over $5000. I am still waiting for 1 matching chair, no idea when this will arrive from China? Phoned the store at West Gosford yesterday and Michael was going to speak to the area manager for a refund.
Since January I have one corner in my lounge room empty, waiting for my chair. The way the world is with the Virus I would like a refund otherwise it will never happen.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Nick Scali
Customer S.Nick Scali
tarran

tarranIllawarra, NSW

excellent delivery service

published

dom michael and chris we're on time got a phone call the night before so I had time to arrange my day to be home the boys were polite very friendly and professional with what's going on with covid 19 they were very carefull kept there distance and made me feel safe with them in my house thank you guys for a great experience and would recommend them to anyone buying nick scali furniture

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Delivery service

published

Dom Michael and Chris were helpful, polite and efficient in delivering and installing our goods and explaining sealant application for our concrete dining table
Would recommend them to anyone requiring delivery of Nick Scali furniture

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Was a pleasure to deal with with you

published

From buying to delivery it all was easy in store service was great from arron swain kept us in the no from start to Finnish the delivery drivers were fantastic and very help full

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers

Delivery service

published

Dom Michael and Chris
We’re very friendly and worked fast . They explained everything well and answered any questions . I would be happy to use their service again and recommend them to others .

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
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