Arthur was fantastic in repairing the lounge, he arrived early and fixed the problem very quickly. He went out of his way to find the correct part and offered to do additional maintenance on the lounge.

Store was easy to find and the staff were quite friendly. Both technicians that have been to my home we’re prompt and friendly great after care service only negative was the time frame I had to wait

MuAffer was really lovely and did a great job repairing my recliner. Couldn’t be happier.
I look forward to many more years of comfort on my lounge.
I can tell his workmanship means a lot to him and made me feel very comfortable that he had done a great job. Thank you.

We purchased a Minnie bookshelf and compulsorily had it delivered. After we put it in place, we noticed a couple of the alcoves in the bookshelf were not vertical. It was obvious when placed near a wall. When we rang about and submitted photos, we were told there is a disclaimer on the website for hand made furniture saying that it is sometimes not perfect. I was told there was nothing wrong with it. I wish the sales staff had told me that it is how their quality control works. We were not happy with our dealings with their support staff at all.

Arthur was very efficient and competent in his work Great personality He was very thorough and went about his work with professionalism Nothing was any trouble to him Thanks Arthur

Bought a lounge suite for over $6000 with a battery operated recliner (which I paid extra for). Was told the battery would last for 3 years without needing a recharge. It lasted a week with me only using it once. Asked for it to he replaced. I service agent came out when I personally was not home. Looked at the lounge. I thought it was fixed, but the same issue is still continuing. No note or discussion to what was done, just a visit with no resolution. Won't be buying from them again.

my Review is for Arthur the service technician who came today to install an extra battery to my recliner. Arthur was prompt, polite, efficient, informative and helpful. I would recommend him.

The chair begins to create a squeaky sound after some weeks of use, the team gave a quick response and arranged a service. The team member Arthur provides a good service with great attitude. I will try the chair for some time to see if the problem is solved permanently.

Purchased a lounge and after a year noticed a creaking notice coming from seat frame. Called to have it fixed and with in the week tech came out and fixed problem. Very good service.

Purchased a concrete table not even 12 months ago and lodged a request for it to be inspected under warranty for the significant chips appearing on all the edges. It was inspected and of course deemed fair wear and tear. You cannot do anything with this table without the edge chipping, worst purchase ever made and would not recommend the product or service to anyone

We had a new lounge delivered which had a construction fault. Arthur did all that was possible given the issue presentsx, however there is an underlying misalignment in the construction of the recliner mechanism which remains.

The technician was extremely quick to identify and resolve the issue with the recliner. He didn’t need any assistance to move the lounge. He was very polite and sociable throughout.

Arthur was courteous and his workmanship of a high quality. Our lounge required additional internal slip covers to eliminate feathers protruding to the outer lounge fabric. Arthur took pride in his work and his professionalism and expertise was noted.

He was very pleasant to deal with. He gave his best effort to fix the issue. We had a stain on a concrete top & after repair, it is quite close to original color.

The quality of the lounge was not like showroom one we sat on
It’s had so many problems
However Arthur the technician was fantastic and very knowledgeable
And took a lot of time to fix the issues

Arthur rang 45 mins before his arrival and he arrived on time. He came wearing a mask and a protective sheet to lay on the floor to do his work. He also removed his shoes without being asked. He was polite and explained what he had done to fix the problem and checked all other chairs for the same fault. He was most efficient and professional.. Probably the best service guy we have ever had in our home! Well done!

Frank Martelli found the problem with our couch instantly and replaced the part in minutes. He is tidy, polite and efficient and could not do enough for us. Most impressed that he was wearing a face mask and concern we keeping a reasonable distance.

I would not recommend anybody to buy furniture from Nick Scali. I purchased a $1990 marble top table. Just water spilt on the table top leaves a permanent stain . I called Nick Scali and advised them of the problem and was told staining always happens to marble as it is porous and this problem (fault) in the product is not covered by warranty.. Buyer beware .. For real customer service and honesty shop elsewhere.