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Reviews

(242)
(36)
(2)
(1)
(5)
  • Product Quality
    4.8 (95)
  • Return Claim MadeYes (1) · No (108)
  • Warranty Claim MadeYes (7) · No (104)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.9 (111)


Glenn O.

Glenn O.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent! Extremely helpful and informative

published

Alan was extremely professional, had great customer service, very polite and was very informative! Highly recommend anyone willing to purchase furniture in the near future from Nick Scali Preston to deal with Alan!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Alan was very helpful and we had a great experience.

published

The store was easy to navigate. The prices were fantastic and Alan was very helpful. We had a great experience. Delivery was on time and assembled. Thanks Alan. Highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
Lillian S.

Lillian S.Greater Melbourne (Metropolitan), VIC

Best deal at Nick Scali, thanks Vipin!

published

Vipin the store manager has been an excellent service provider, he was very patient with me as I considered all my options and finally made a decision. The experience was made easy and enjoyable through the welcoming and helpful attitude of Vipin right through the process from beginning to end. Great dealing with Nick Scali Preston, and believe me I shopped around! Lillian



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston VICTORIA
See all answers
Freda Lai

Freda LaiGreater Melbourne (Metropolitan), VIC

  • Verified customer

Exceptional service received from Store manager. Mr Vipin, you are awesome!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPRESTON Nick Scali store at Bell Street
See all answers

Great sofa buying experience.

published

Very quality range, easy to navigate store, found what we liked very easily.
Incredibly helpful staff.
Allen is a great salesman, he really knows his stuff and is a very nice man

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Greenwood_nest

Greenwood_nestGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent

published

One of the best showroom of nickscali with lot of varieties. Vipin (sales person) has played major role in our purchase.
We have ordered modular lounge for our new home and exciting to put it in our new home. Vipin has helped us in deciding the lounge as per our floor plan design and comfort.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers

Mr G

Mr GGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Well done Alan.

published

Allan was great, very professional and friendly provided great customer service answered all our questions very knowledgeable, nothing was to much trouble. Would recommend Nickscali furniture to all, great value.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Vic
See all answers

What a great experience!

published

Beautiful TV lowline and gorgeous couch. Both sold to me by Alan. The furniture is amazing and top quality. Alan was so helpful, went above and beyond to please us and answered all our questions. A lovely salesman who is clearly passionate about customer service. Thanks Alan, and to the Nick Scali team.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston, Victoria
See all answers
stokesey

stokeseyVictoria

  • 2 reviews

Vipin was so helpful

published

Store was laid out so lounges were easily viewed no one was pushy and left us to browse as we asked then when we had an idea of what we wanted Vipin was extremely helpful and knowledgeable and it was no trouble to measure and show swatches etc the sofa we chose is still being made but so far can not fault service provided .,,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
Amita

AmitaSydney

  • 2 reviews

5 stars for Alan

published

A very friendly and helpful staff. Excellent customer service by Alan. He is very polite and friendly.
Store has good range of quality products.Got a good deal on TV cabinet, coffee table and corner table.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Sharon

SharonGreater Melbourne (Metropolitan), VIC

Very helpful

published

Ali was very helpful but also gave us the space alone to discuss and work out what we wanted. We found the range of fabrics and colours good and can’t wait until we get our new lounges!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

Mel

Mel

  • 2 reviews

Allan

published

Allan at NS Preston was so helpful, knowledgeable and patient. Would highly recommend going and seeing him !
I didn’t have much time and he made the process very very easy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Excellent sales Alan

published

Alan has been really helpful and he is very patient and polite. We've been through a lot of furniture stores but nowhere beats Nick Scali and no one else is greater than Alan. He guided us through and we finally chose our favourite couch. Really love it and highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Ashlee

AshleeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect!

published

Excellent customer service. Thank you so much to Alan who went above and beyond! Great product. Very happy with the fabric options and being able to customise. Extremely happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Preston
See all answers
Maria

MariaGreater Melbourne (Outer), VIC

Vipin top notch service

published

Hi today we purchase 2 sofas and 2 rugs .The store was very well presented and we found Vipin to be very knowledgeable, professional and very courteous thanking you . We will be back in for more .Carlo and Maria favata

Customer Service

The reviewer stated that an incentive was offered for this review

Mandii

MandiiGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Great customer service and can't wait for our new furniture

published

Vipin provided high quality customer service at all times, he was patient with us even when we changed our mind on the couch and colour. He had substantial knowledge on all products and provided great advice when needed. We are really excited to receive our goods and the quick turn around on some of our products was a bonus, we can't wait for our couch. Keep up the good work

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Joe

JoeGreater Melbourne (Metropolitan), VIC

Great customer service

published

Alan was very helpful and knowledgeable. He made choosing the products a breeze, even suggesting what colours are suited with each product. We were happy customers. Will be back again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers

Sash

SashGreater Melbourne (Outer), VIC

Happy with my new bed, lounge, coffee table and tv unit

published

Sales assistant Vipin was of great help. He did a great job at carefully Listening to what it was that I was after-even though this took me a lot of going back and forth. I really appreciated his advice regarding colour schemes, practicality and space. He had extensive knowledge of the furniture and was happy to take his time with me and allow me to make the right choice. Thanks from all of your time.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

First Time Customer

First Time CustomerVictoria

  • 2 reviews

New chairs

published

Found Alan to be extremely friendly and exceptionally helpful and knowledgeable, we ended up changing our order after we got home which was extremely easy to do. We had been unsure at the time which size chair to go with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers

David G.

David G.Greater Melbourne (Metropolitan), VIC

Excellent customer experience

published

Polina remembered us from a prior visit to research tables and couches. She remembered the models we were considering and Polina provided input into our colour and fabric decision. She was very knowledgeable and focused on our needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationpreston
See all answers

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