??!

Reviews

4.1

82 reviews
5
(56)
4
(9)
3
(3)
2
(0)
1
(14)
  • Product Quality
    4.5 (15)
  • Return Claim MadeYes (1) · No (14)
  • Warranty Claim MadeYes (2) · No (13)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.9 (18)
Previous
Next

Reviewer Photos & Videos

  • More
Bec

BecMelbourne

  • 2 reviews

Bought my Dream Couch! Customer Service just Amazing!

published

My partner and I have been considering buying a new couch for a long time now and decided on a whim to check out Nick Scali while walking past. Upon entering the store we were greeted by every single person working and were made to feel extremely welcome. Josh's customer service was second to none, he helped us with everything we needed to know, and really made us feel right at home while we were making a big decision! The store is also beautifully laid out and the range is second to none. We decided to purchase our beautiful new couch and cannot wait to have it delivered! Thanks so much to Josh and the rest of the Nick Scali team at South Wharf! We would highly recommend to anybody!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf, VIC
See all answers
TRACEE GRANT

TRACEE GRANTGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Friendly and helpful

published

Thanks Josh, with your friendly informed help we have finally found our perfect designer lounge suite. We can't wait for it to arrive and put the finishing touches on our new home.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSouth Wharf, Victoria
See all answers
Sarah

SarahGreater Melbourne (Inner), VIC

Customer service second to none!

published

My husband and I purchased a new lounge suite and rug today and we're excited! Great range of quality options to choose from. And the customer service we received from Josh was faultless; definitely a highlight of our visit. Thanks Nick Scali team.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC, South Wharf compares to other Furniture Shops

Know better, choose better.

Compare all

Enjoyable shopping experience

published

Very helpful and friendly staff, especially Cameron. Allowed us space and time to browse / try couches, and were also very knowledgeable and eager to help. Compared to other stores there was no pressure put on us by the staff to make a purchase, which was enjoyable.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Warf DFO, Nick Scali
See all answers
Jenn

JennGreater Melbourne (Inner), VIC

Will never buy Nick Scali again- leather sofa peeling

published
  • +2
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationSouth Wharf
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
Jenn
Jenn
Jeannie

Jeannie

  • 2 reviews

Excellent customer service from Simran

published

We were given the space to browse but when ready received excellent advice & service from Simran. Showroom beautifully displayed. Very good price! Very happy with our purchase..cant wait for delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouthwharf
See all answers
Tony

Tony

  • 2 reviews

Great product selection with Interior design expertise = great customer experience

published

After visiting a number of stores we came back to Nick Scali for their product range. We still however did not know which pieces of furniture went together. With the help of Simran’s interior design skills we were able to pull together pieces of furniture that complemented each other very well. Thanks again Simran!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Dayana

Dayana

  • 2 reviews

Excellent experience!!!

published

Shout Wharf is a really good place to choose your furniture! You will find variety of styles and good prices but overall excellent quality. Also we had a amazing customer service with Carson.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Whaft
See all answers
Melissa Carson

Melissa CarsonGreater Melbourne (Inner), VIC

  • 2 reviews

Service at its best

published

Carson was amazing at giving us ideas and feedback and made us literally feel at home. Furniture is meant to be lived on and he definitely let out two children be kids.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth wharf
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC, South Wharf compares to other Furniture Shops

Know better, choose better.

Compare all
Meleah

MeleahVictoria

Excellent product knowledge

published

We visited Nick Scali yesterday with no intention of purchasing a sofa - our house isn't even ready yet! As soon as we saw the Braiden 3 seater we were in love. It is stunning and was made all the more attractive by the sale price! Carson sat down with us and had a chat about what we were after. He certainly knows his product and was great to deal with. We cant wait to get this into our new lounge room.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSouth Wharf
See all answers
Wei Loong Tan

Wei Loong TanGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Informative, dedicated and friendly salespeople whilst offering a great range of high quality products

published

The emphasis on quality definitely comes through, not just in the products, but also the overall service provided. We were looking for a lounge for our living room, and Bek was definitely very helpful in providing us the information needed to make our decision easier. She also showed us possible alternatives that may pair with our choice of lounge, while being very patient and understanding. We really felt that we could not go wrong with any choice we have made, and that we were really looked after. Sure, some of the selections are definitely on the premium side, but it's the value of the service that comes along with it that makes it worth it.

Customer Service
Product Quality
Product Appearance As advertised

Great service

published

Carl was very helpful and lovely to deal with, making our shopping experience a good one! Store was great, lots of options to choose from and well made furniture. Overall a positive experience.

Customer Service
Product Quality
Chloe

ChloeGreater Melbourne (Outer), VIC

Great service

published

We were greeted by the very friendly Carl who helped us pick our dream couch. He was friendly, knowledgeable and genuine. We are both very satisfied with our purchase and the customer service provided.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSouth warf
See all answers
Sachin

SachinGreater Melbourne (Outer), VIC

  • 3 reviews

Great service

published

Carl was fantastic. We went to the store to buy a sofa and we knew what we wanted. Carl talked us through the different options and his suggestions and helped us choose the right product. Thank you Carl for your assistance.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSouth Wharf
See all answers

Excellent - thank you

published

Everything was easy and positive with my over the phone order of another spencer couch. Really great service and they went the extra mile to find my couch in stock. Was grateful!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth wharf
See all answers
Furniture Shops

Find out how Nick Scali Furniture VIC, South Wharf compares to other Furniture Shops

Know better, choose better.

Compare all
Anne Garaca

Anne GaracaGreater Melbourne (Metropolitan), VIC

Love the dining chairs

published

Wes and Janae were amazing 100% amazing customer service. Chairs amazing! Nick Scali itself and its policy on deliveries NOT 100% satisfaction! Travelled to 3 stores to pick up chairs!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth wharf, Essendon, Preston
See all answers
Michele

MicheleMetropolitan Adelaide, SA

I live in Adelaide and had better service from Victoria than Adelaide Stores!

published

Cam gave outstanding service. He made the process very easy and i live in Adelaide. He went above an beyond and this type of service is hard to come by. I am yet to receive my products but i believe that i will receive these with ease due to the organisation from Cam. Unfortunately i had poor service in Adelaide stores and was told a whole range of stories. Thank you again Cam!
In all honesty though with the website, I dont understand or no know why you would have your full range on the website that all states can view but necessary purchase. My opinion is why wouldn't you have a website or location for each state eg like ikea to avoid disappointment to customers.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationNick Scali Furniture VIC, South Wharf
See all answers
Jacqueline

JacquelineGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

A great vibe!

published

The service at this store has a nice set-up, warm vibe, plus friendly and very knowledgeable staff. Not pushy or annoying! Would buy from here again. Waiting on products in 8 weeks now.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf DFO
See all answers
LEI

LEIMelbourne

South Wharf Showroom - Marcell

published

My partner and I were looking for couch for our new city apartment so we visited the South Wharf Nick Scali showrooms - Marcell was so helpful providing all the measurements and giving us suggestions for couch colour to match our floor. She was unbelievably lovely and was there to help every step of the way for us decide on our perfect couch.

The range presented at the showroom was amazing. Cannot wait for our new couch to arrive.

Shop LocationVIC, South Wharf

Very good assistance

published

Great service and lovely assistance by Marcell! Felt very welcome and got great advice. Great range of products too. Thanks

Shop LocationVIC, South Wharf
Page 1 of 5
See all Nick Scali Furniture reviews

Questions & Answers

Sorry, there are no questions about Nick Scali Furniture VIC, South Wharf but you can read 234 questions about Nick Scali Furniture.

Get an answer from our members and Nick Scali representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.