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BecMelbourne
- 2 reviews
Bought my Dream Couch! Customer Service just Amazing!
My partner and I have been considering buying a new couch for a long time now and decided on a whim to check out Nick Scali while walking past. Upon entering the store we were greeted by every single person working and were made to feel extremely welcome. Josh's customer service was second to none, he helped us with everything we needed to know, and really made us feel right at home while we were making a big decision! The store is also beautifully laid out and the range is second to none. We decided to purchase our beautiful new couch and cannot wait to have it delivered! Thanks so much to Josh and the rest of the Nick Scali team at South Wharf! We would highly recommend to anybody!
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TRACEE GRANTGreater Melbourne (Metropolitan), VIC
- 2 reviews
Friendly and helpful
Thanks Josh, with your friendly informed help we have finally found our perfect designer lounge suite. We can't wait for it to arrive and put the finishing touches on our new home.
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SarahGreater Melbourne (Inner), VIC
Customer service second to none!
My husband and I purchased a new lounge suite and rug today and we're excited! Great range of quality options to choose from. And the customer service we received from Josh was faultless; definitely a highlight of our visit. Thanks Nick Scali team.
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Enjoyable shopping experience
Very helpful and friendly staff, especially Cameron. Allowed us space and time to browse / try couches, and were also very knowledgeable and eager to help. Compared to other stores there was no pressure put on us by the staff to make a purchase, which was enjoyable.
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JennGreater Melbourne (Inner), VIC
Will never buy Nick Scali again- leather sofa peeling
We bought a black leather chaise lounge in 2017. After about 6 months the leather started peeling/delaminating on the chaise section. I complained to Nick Scali and they sent an independent contractor out to assess it ASAP. It required replacement of the whole couch (as the service manager said it was clearly a manufacturing fault), which arrived a couple of months later. Unfortunately within about 6months, the delamination on certain parts of the leather began again. We complained again and an independent contractor came out again who did a se...Read more
aling treatment and said it must be something like body fluids (!!!??) causing the issue and he couldn't really explain it. This surprised me as it was the exact same issue only this time it wasn’t a manufacturing issue, it was apparently our fault. The couch now looks ragged and years old even though its only about 2 years old. We made another complaint at the end of 2022 and had the same response- due to dirt and body oils so not their problem. We clean the couch regularly with leather cleaner and conditioner and usually leave a blanket on the chaise part of the lounge leaving it even less exposed to use, but the peeling is getting worse along most seam lines and especially on the chaise. This prompted me to look online at product reviews and I found that this seems to be a common problem with leather sofas from Nick Scali. We had a king leather sofa for 10years without any issues and another leather sofa before that for over a decade without issue. My sister and parents both have had leather couches for 5-10yrs that are rarely cleaned and receive a bashing from kids on them every day- yet they haven’t experienced any issue. Unfortunately this bad experience means Ill never buy from Nick Scali again. The fact is this sofa is not fit for the purpose for which it was intended, which is why I’m now taking this complaint to consumer affairs so others don’t experience the same issue. If I could give them no stars I would- don’t buy leather from Nick Scali!2 comments
Hi Hayden, your service manager and national support escalation supervisor have already been in contact with me and closed my case saying it wasn’t covered under warranty because the peeling leather i... Read more
s due to body oils and dirt (MM23559S). Consumer affairs clearly states that a product ‘must be fit for the purpose for which it is commonly used’- but your sofas are not fit for sitting on apparently. I’ll be taking this further as advised so that the same thing doesn’t happen to other people.Similar opinion? Write a review on ieatwords.com.au!
Jeannie
- 2 reviews
Excellent customer service from Simran
We were given the space to browse but when ready received excellent advice & service from Simran. Showroom beautifully displayed. Very good price! Very happy with our purchase..cant wait for delivery
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Tony
- 2 reviews
Great product selection with Interior design expertise = great customer experience
After visiting a number of stores we came back to Nick Scali for their product range. We still however did not know which pieces of furniture went together. With the help of Simran’s interior design skills we were able to pull together pieces of furniture that complemented each other very well. Thanks again Simran!
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Dayana
- 2 reviews
- VIC, South Wharf
- Verified customer
Excellent experience!!!
Shout Wharf is a really good place to choose your furniture! You will find variety of styles and good prices but overall excellent quality. Also we had a amazing customer service with Carson.
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Melissa CarsonGreater Melbourne (Inner), VIC
- 2 reviews
- VIC, South Wharf
- Verified customer
Service at its best
Carson was amazing at giving us ideas and feedback and made us literally feel at home. Furniture is meant to be lived on and he definitely let out two children be kids.
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MeleahVictoria
Excellent product knowledge
We visited Nick Scali yesterday with no intention of purchasing a sofa - our house isn't even ready yet! As soon as we saw the Braiden 3 seater we were in love. It is stunning and was made all the more attractive by the sale price! Carson sat down with us and had a chat about what we were after. He certainly knows his product and was great to deal with. We cant wait to get this into our new lounge room.
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Wei Loong TanGreater Melbourne (Metropolitan), VIC
- 3 reviews
- VIC, South Wharf
- Verified customer
Informative, dedicated and friendly salespeople whilst offering a great range of high quality products
The emphasis on quality definitely comes through, not just in the products, but also the overall service provided. We were looking for a lounge for our living room, and Bek was definitely very helpful in providing us the information needed to make our decision easier. She also showed us possible alternatives that may pair with our choice of lounge, while being very patient and understanding. We really felt that we could not go wrong with any choice we have made, and that we were really looked after. Sure, some of the selections are definitely on the premium side, but it's the value of the service that comes along with it that makes it worth it.
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Great service
Carl was very helpful and lovely to deal with, making our shopping experience a good one! Store was great, lots of options to choose from and well made furniture. Overall a positive experience.
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ChloeGreater Melbourne (Outer), VIC
Great service
We were greeted by the very friendly Carl who helped us pick our dream couch. He was friendly, knowledgeable and genuine. We are both very satisfied with our purchase and the customer service provided.
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SachinGreater Melbourne (Outer), VIC
- 3 reviews
Great service
Carl was fantastic. We went to the store to buy a sofa and we knew what we wanted. Carl talked us through the different options and his suggestions and helped us choose the right product. Thank you Carl for your assistance.
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Excellent - thank you
Everything was easy and positive with my over the phone order of another spencer couch. Really great service and they went the extra mile to find my couch in stock. Was grateful!
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Anne GaracaGreater Melbourne (Metropolitan), VIC
Love the dining chairs
Wes and Janae were amazing 100% amazing customer service. Chairs amazing! Nick Scali itself and its policy on deliveries NOT 100% satisfaction! Travelled to 3 stores to pick up chairs!
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MicheleMetropolitan Adelaide, SA
I live in Adelaide and had better service from Victoria than Adelaide Stores!
Cam gave outstanding service. He made the process very easy and i live in Adelaide. He went above an beyond and this type of service is hard to come by. I am yet to receive my products but i believe that i will receive these with ease due to the organisation from Cam. Unfortunately i had poor service in Adelaide stores and was told a whole range of stories. Thank you again Cam!
In all honesty though with the website, I dont understand or no know why you would have your full range on the website that all states can view but necessary purchase. My opinion is why wouldn't you have a website or location for each state eg like ikea to avoid disappointment to customers.
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JacquelineGreater Melbourne (Inner), VIC
- 3 reviews
- 1 like
A great vibe!
The service at this store has a nice set-up, warm vibe, plus friendly and very knowledgeable staff. Not pushy or annoying! Would buy from here again. Waiting on products in 8 weeks now.
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LEIMelbourne
- VIC, South Wharf
- Verified customer
South Wharf Showroom - Marcell
My partner and I were looking for couch for our new city apartment so we visited the South Wharf Nick Scali showrooms - Marcell was so helpful providing all the measurements and giving us suggestions for couch colour to match our floor. She was unbelievably lovely and was there to help every step of the way for us decide on our perfect couch.
The range presented at the showroom was amazing. Cannot wait for our new couch to arrive.
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Very good assistance
Great service and lovely assistance by Marcell! Felt very welcome and got great advice. Great range of products too. Thanks
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Customer S.Nick Scali
Hi Sam,
I'm terribly sorry to hear you're unhappy with the outcome of your service call. ... Read more
I'd like to notify my Service Manager of your feedback for their consideration and to see if there is anything else we can do. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer Care