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Reviews

(105)
(13)
(1)
(5)
(3)
  • Product Quality
    4.9 (36)
  • Return Claim MadeYes (1) · No (45)
  • Warranty Claim MadeYes (2) · No (45)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.9 (48)


Blake

BlakePerth, WA

  • 10 reviews

Great furniture but not pickup option

published

Although I can't fault any of the furniture, they definently need to work on delivery/pickup options. We recently purchased a round swivel chair and got told we cannot pickup from the warehouse and we had to pay the $75 delivery fee and have it delivered. For me that is a deal breaker and I would have walked away but lucky for Nick Scali my other half insisted on getting it. The last time I shopped there I was given an option to pickup but now I'm told not anymore.



This is so backwards and definently needs working on.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Mick sciorio

Mick sciorioPerth, WA

  • 2 reviews

Good furniture, delivery system needs major work

published
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCockburn
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1 comment
Nick Scali
Customer S.Nick Scali
HappyClient

HappyClientPerth, WA

Atlanta Lounge excellent delivery service

published

Our Atlanta Lounge got delivered today, not only the protecting packaging was outstanding but the delivery driver Jamie and his mate did an amazing job unwrapping the lounge and washing their hands before touching any of the fabric. Very friendly and professional people. I hope they will always deliver every product we get from Nick Scali.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Jandakot
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Very helpful

published

Peter was very helpful on our numerous visits to the shop - he helped us to find exactly what we needed for our sofa and our specific need - even when it wasn’t shown in the brochure!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

mick

mick

  • 3 reviews

Excellent Service.

published

Very easy to deal with. Quick return on ordered goods. Beautiful furniture. Excellent service. I will come back. Follow up final payments from Taha were very well done.
Can’t wait to pick up and unwrap my sofa.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJandakot
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J G H

J G HPerth, WA

Great one Taha left us to browse then available when needed

published

Taha was great. He let us know he was available and then gave us space to browse at our own pleasure. When we eventually needed help he had all the information.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJandakot
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DJ B.

DJ B.Perth, WA

Great staff - knew when to give us space.

published

Taha was great. He let us know he was available and then gave us space to browse at our own pleasure. When we eventually needed help he had all the information. A pleasure to do business with. The wait time for furniture build is long, but this was made clear from the get-go, so at least our expectations were properly managed. Looking forward to receiving our new Nick Scali furniture. :)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCockburn Central
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Anita

AnitaPerth, WA

Great staff

published

We would like to state that we were very happy with the service after our recent visit and purchase.
Taha was an extremely helpful and not pushy sales guy, also very friendly and his attention to detail after purchase (that being the stapling of our invoices exactly :) was a good laugh.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJandakot
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Excellent customer service

published

Peter was excellent with his knowledge of the products purchased and very thorough with the purchasing process... the store was very clean and well set out all staff very friendly

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJandakot
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Rob

Rob

  • 2 reviews

A different, better furniture shopping experience.

published

Very friendly staff made sure we had the right info to pick our furniture and pointed us to similar styles to consider.
Lots of fabric options to match our style.
Staff were not pushy - it was a pleasant experience

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJandakot
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Exceptional customer service!

published

Thank you Aseel and Louis for your patient, knowledgeable and helpful service!! I will definitely be back to do business with this store.
Great products and very good quality! Recommend 100%

Customer Service
Product Quality

Paul

PaulPerth, WA

Exactly what was looking for and great service

published

Store was very easy to get around and look at different items staff are very pleasant and helpful were very satisfied with the quality of the products available Also advise the couch would be assembled on delivery

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThree seater couches
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Exemplary service.

published

From the very initial encounter we had with your host Mr Peter Tripoli we were very impressed with his knowledge and his ability to help us buy the sofa we wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJandakot WA
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Jelena

JelenaPerth, WA

Good salesman

published

The store was a typical furniture shop with the difference being a conscientious salesman Peter who welcomed us almost immediately. I was in no hurry for a sofa purchase but Peter was so convincing, I made a deal. I haven't received said sofa as yet so I cant comment on much else but I was happy with Peter's recommendations

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJandakot
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Professional

published

Louis from Jandakot store was very helpful and professional.He wasnt pushy and explained in detail and very patient.Would certainly recommend to anyone who wants to buy furniture.All the best Louis

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJandakot
See all answers
Fiona

FionaPerth, WA

Great Service

published

The store was a pleasure to browse with the wide lanes and nice displays. Asseel, my assistant was especially helpful. I am very satisfied with the quality of the two dinning chairs I purchased.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJandakot
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Trevy54

Trevy54Perth, WA

  • 2 reviews

Not happy

published

No problem getting the couches delivered but they knocked a statue of the wall and smashed it and just put it back without saying anything..paid $90 for delivery and this is the service we get

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
3 comments
Nick Scali
Customer S.Nick Scali
Trevy54
Trevy54

Still haven't heard anything still not happy...!!

Trevy54
Trevy54

Awesome service and amazing lounges

published

I was scouring the furniture stores in Jandakot as I needed a new lounge. I had always thought Nick Scali was super expensive but our salesperson Peter helped us to find the most perfect lounge at a great price. The quality and comfort of their lounges is pretty incomparable. The service by Peter was outstanding. So friendly, not pushy and really took the time to give us a great experience. Can't wait for my new lounge!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJandakot store
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Great experience with quality service

published

Staff were friendly and informative. Help us with all our requests. Made it very easy to purchase and receive our furniture.

Furniture is quality.

The delivery boys assembled our furniture which was awesome.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified customer

Very impressed and extremely pleased

published

I attended the Jandakot Nick Scali after reviewing several websites looking for a new couch. When I arrived I was greeted by Paul who was pleasant and well dressed. I told him I was just looking and if I needed help I would ask. He said not a problem and left me to browse. As I looked around the store he did provide some helpful advice and I ended up buying a couch and chair. Paul was extremely helpful and provided an excellent level of service. I was also very impressed with the quality of the furniture and the value for money. Paul was very knowledgeable and I did not feel pressured or rushed at all. I will be buying more furniture from Nick Scali to furnish the rest of my house as I renovate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJandakot
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