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Reviews

(133)
(28)
(1)
(2)
(15)
  • Product Quality
    4.6 (49)
  • Return Claim MadeYes (2) · No (59)
  • Warranty Claim MadeYes (3) · No (58)
  • Product Appearance As advertised (81%) · Not as advertised (19%)
  • Customer Service
    4.7 (61)

Reviewer Photos & Videos

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Merlin

Merlin

  • 3 reviews

Beware. what gets delivered isn't always the same quality as what you see on the floor

published
  • +4
3 comments
Merlin
Merlin
Merlin
Merlin
Merlin
Merlin

Knowledgeable pleasant service

published

We were advised that we were buying quality leather furniture and we bought it on that basis. We have no reason to think otherwise at this time. The salesperson knew the product and presented it well.

Great Buffet found!

published

My husband and I went shopping for a buffet after searching the online site. We looked at 5 or 6 buffets in the store before finding the perfect one. Very nice quality wood that will last forever. Overall, a quick and pleasant shopping experience.



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Violet

VioletPerth, WA

Love My New Chairs And Loved the Service

published

Easy to navigate the store
Very satisfied with the products available in this store in particular
Very satisfied they will suit the room perfectly and are extremely comfortable especially with the foot stools too.
NA

Excellent service!

published

My partner and I recently purchased a few items for our new apartment. Clinton was great to deal with. Easy to chat with, extremely helpful and overall he provided us with excellent customer service. Zero complaints from us!

saheel went above and beyond for us

published

not impressed with the warehouse. no one to help load.table not packaged . all fixed by manager sahel at o"connor store, picked up unpackaged table and delivered packaged table to trucking depot

Top Class Service

published

After visiting numerous furniture stores looking for lounge suites, we found our ideal suite at nickscali. Saheel was immensely helpful with all our questions and nothing was too much trouble for him. He is a credit to your company. We will definitely shop there again.

Great Service

published

Kim helped us at the O'Connor store. She was very friendly and approachable she took the time to show us quite a few couches which were in the colour/style we were after. Great customer service thank you Kim!

Excellent Customer Service

published

Kim was extremely helpful assisting us with selecting our new lounge. She explained the different material/colour range available for both the items we selected & was a pleasure to deal with on the 2 occassions we visited the store. Thanks Kim for your assistance it is greatly appreciated.

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Kelly C.

Kelly C.Perth, WA

  • 2 reviews

The best lounge for our teenage kids

published

Ive purchased the Avoca reclining lounge with console for the TV room and we cant wait for it to arrive!
The two seats are large enough to fit 2 people on each, its really comfortable and the middle console keeps my kids apart. I was served by Kim, who looked after me very well.

Excellent customer service

published

Clinton was an amazing salesmen who was very helpful, friendly and attentive to our needs. We were fortunate enough to deal with him both times we visited the store and are very happy with our purchases.

Bulla

Bulla

  • 2 reviews

Lounging

published

Bought 2 lounges were served by Kim very impressed by her knowledge of products and service she explained all the different range of lounges and colours and materials we where pleased with all the help thanks Kim.

Great service. Great products

published

We visited Nick Scali a few years ago and was put off by their pushy staff, vowing never to return again but decided to give them another go. So glad we did! We were greeted by Saheel when searching for our perfect lounge and we're very impressed by his professionalism, service and knowledge of the product. He was not pushy at all which made the experience enjoyable. Thank you Saheel. We will be returning to Nick Scali for our next furniture purchase.

Beautiful furniture and the wonderful Kim - our sales lady

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We were very satisfied with the products, all very nicely laid out and easy to see. Our sales lady Kim was superb, she took so much time to help us make the right decision and her knowledge of the products and colours was excellent. We are downsizing so choosing exactly the right size and colours was critical to us. Debbie and Trevor

Janna P

Janna PPerth, WA

  • 6 reviews
  • 3 likes

Service was amazing!

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Went to Nick Scali looking for new dining chairs. They have an great range of choices either in fabric or high quality leather. The O’Connor showroom is large and well laid out but it was the service that really stood out. Mitch was amazingly helpful even moving chairs for us to compare. He was extremely knowledgeable and friendly and did not pressure us into making a purchase. He made the experience almost painless (I hate shopping). Thanks Mitch for all your help!

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Can't wait for it to be delivered!

published

We were very impressed by the advice given to us by Saheel. We visited the store on two occasions and at no point did we feel pushed or harassed into a sale. Saheel gave us great options, ideas and was very patient with us while we made our decision.

David

DavidPerth, WA

Looking forward to our new couch

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Kim was really helpful with some clever ideas. She took the time to understand our needs, colour scheme, size and dimensions - we are very much looking forward to our new couch being delivered

Fat Elf

Fat ElfPerth, WA

  • 2 reviews
  • 1 like

Great range of couches

published

We were in the market for a new couch and started with Nick Scali and visited other retailers before returning to Nick Scali. They clearly have the best range of quality couches and if you visit during a sale (which is most of the time) then the prices are quite reasonable. The staff know their products and are not pushy. We are comfortable with our $3000 purchase and looking forward to it arriving.

Mandy

MandyPerth, WA

Fabulous customers service and great range

published

I was very impressed by the customer service provided by Chris B.. The extensive range of quality lounges that Nick Scali stocks would have been overwhelming without his guidance. Chris was knowledgeable, friendly, patient and helpful. He went beyond what you would regularly expect from a salesperson, we discussed room layout, colour, tone, texture etc. and by the end of the process I left the store very feeling very content with my purchase, all angles had been covered!

David

DavidPerth, WA

Excellent Shopping Experience

published

Great store! I was assisted by Kim on this occasion and received very professional help from colour coordination and help with my selection. She was the just the best and rate her very highly.

Page 3 of 9
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Questions & Answers

Noel R.

Noel R.asked

WA, O'Connor

trading hours

1 answer
Nick Scali
Customer S.Nick Scali

Hi Noel,

Thank you for reaching out!

You can view the trading hours of our showrooms on our website via this link here: https://www.nickscali.com.au/find-a-showroom/

Feel free to contact us via [email protected] should you have any other queries or concerns going forward.

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

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