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Furniture Repair Service, Online Store, Retail Stores, Delivery ServiceReviewer Photos & Videos
TimSydney, NSW
Excellent delivery service
Dom Michael and chris were superb they were covet 19 aware with wearing masks and gloves they kept their distance but were also very informative with their knowledge of the lounge and how to look after it and how to assemble and work it thank you boys for a premium service lucky to have you guys thanks
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Thanks Arthur for the quick fix
Thanks Arthur for the quick fix and great service. Arthur also provided suggestions on how to maintain the battery. The experience was fantastic and would recommend Nick scali to my friends and family.
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Frank martelli
Frank was punctual and very helpful, it only took him 5 minutes to resolve the issue. Although the issue was very simple to resolve he was happy to help. Very happy with the service
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Frank - Table repair
Frank Martelli was fantastic. Nothing to fault. We had a timber coffee table that required repair. Frank offered us a professional service, great advice and the attention to detail was wonderful.
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Frank martelli
Frank came to my house to repair the furniture Frank was fantastic he also had a look at a few other things which we did not report thanks frank martelli
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Great range, great service
The showroom was spacious & well lit. We were offered service but given time to browse. The salesman Sahel explained the variety of choices the lounge suite we chose, could be put together to suit our needs. Overall a great experience
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Tania ButlerSydney, NSW
Delivery service
Dom Michael and Chris were extremely professional and friendly. On time, positioned the sofa to exactly where we wanted it. Covid awareness on point.
Thanks very much for sending a fabulous team
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Penny
- 2 reviews
Overpriced and substandard quality!
Bought a Cooper table - hoping it would last a reasonable time (especially given the cost). A small crack started to appear in the concrete top at around the 12 month mark. We didn’t do anything about it as it appeared to be on the surface and was only about 5cms long. As time has gone on this crack has slowly continued to increase in size. It is now to the point where it covers nearly half the width of the table. Out of warranty now of course so contacted Nick Scali to see what could be done as it’s structural and with young children now pose...Read more
s a risk. They were of no assistance whatsoever, can’t even offer a new table top if I pay for it. I see other posts say the concrete is of substandard quality and definitely would never purchase again from them. Overpriced and under quality!1 comment
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Wendy W.Perth, WA
First class service.
Taha service was fantastic. He was very patient with me changing my decisions and helping me with different options.
Highly recommend him to any family or friends in the future.
A credit to your company.
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BenjiGreater Melbourne (Metropolitan), VIC
Alan was fantastic!
Alan was a fantastic help when choosing our couch! Very patient with us with all our crazy questions! This is the biggest purchase we have ever had (besides the car) so it was great to have someone who really listen to our questions and gave us options and suggestions to reach our ideal couch.
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A great store
Store was bright,airy and easy to navigate around. Staff were attentive and knowledgeable on the products we considered and assisted us with alternatives to meet our requirements. We are extremely happy with the final purchase.
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SarahGreater Melbourne (Inner), VIC
Customer service second to none!
My husband and I purchased a new lounge suite and rug today and we're excited! Great range of quality options to choose from. And the customer service we received from Josh was faultless; definitely a highlight of our visit. Thanks Nick Scali team.
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TarekSydney, NSW
Thanks to Arthur for making a quick clean repair.
All thanks to Arthur and the Nick Scali team for being helpful and honest. I’m very happy with repair and also with quick response.
This experience was exceptional and I thanks you again.
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BerniSydney, NSW
- 3 reviews
- NSW, Auburn
- Verified customer
Classy and Comfortable
I saw this chair last year but it was on sale when I got back.
Nick Scali has cleaning and maintenance information.
Downside was it took 3 months to deliver. I actually forgot I bought this chair.
It's very durable, beautiful and very comfortable.
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Great customer service, fantastic furniture solutions
We loved how spacious the store was and the beautiful collection of furniture on display. Quality products comprising modern and classic pieces of furniture backed by great customer support at the store. I would highly recommend Nick Scali for your furniture needs.
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KimberleyPerth, WA
Great customer service
Mitch the salesman was great: very friendly and informative, would recommend our friends to buy here. Great quality furniture, very excited to get our couch. Great discounts among sale items.
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HayleyGreater Melbourne (Metropolitan), VIC
Dylan was very friendly, attentive and did a great job
Great service, fixed the issue and the sound coming from below the chair. Very happy that there wasn’t anything majorly wrong with the sofa chair. Thanks again for your help.
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DavidSydney Surrounds, NSW
Arthur and Glen
Arthur and Glen were punctual and professional and left our lounge in a much better condition than when they arrived. They are a credit to the Nick Scali company/ business.
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PhillipIllawarra, NSW
- 3 reviews
excellent service
The online booking system is very efficient, I found the phone staff very helpful in booking this repair to my round sofa chair . Arthur was punctual, very polite and helpful . Thankyou
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VSKSouth Morang
- 5 reviews
Excellent customer service
Dylan was very helpful
He quickly assessed thw issue and fixed it. Pleased with the way the Job handled in timely manner in this panadamic time
.Thanks Nick scali. Really appreciate it
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Questions & Answers
Mirza A.asked
Hi there .Who can I contact to fix my 2 and a half seater ? It is torn and has a nail poking out. Thank you
1 answer
Customer S.Nick Scali
Hi Mirza,
Thank you for reaching out!
Please send us an email via [email protected] with your order details so we can have our service team look into and assist you further with your concerns.
I hope to hear from you soon.
Sincerely,
Hayden
Nick Scali Customer Care
Anna irwinasked
Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance
1 answer
Customer S.Nick Scali
Hi Anna,
Thank you for reaching out!
Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.
Should you have any other queries going forward, please don't hesitate to contact me via [email protected]
Sincerely,
Hayden
Nick Scali Customer Care
Nicolette Gasked
Hi just wondering if my couch is still being delivered
Nicolette Grima
0401984101
1 answer
Customer S.Nick Scali
Hi Nicolette,
Thank you for reaching out!
Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with your query.
Should you have any other queries or concerns going forward, please don't hesitate to contact me via [email protected]
Sincerely,
Hayden
Nick Scali Customer Care
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Customer S.Nick Scali
Hi Penny,
I'm terribly sorry to hear you're unhappy with the outcome of your service call. ... Read more
I'd like to notify my Service Manager of your feedback for their consideration. For me to do this, I'd just need your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer Care