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Reviewer Photos & Videos
JessicaMelbourne
- 3 reviews
- 4 likes
- Verified customer
I could write a book on all the faults I had
I’m 7 month into living in my property and I had problems once our land titled and still have ongoing issues now being handled by disputes
Darbecca Nostra errors
Walls out by 18mm
Not finding site peg then trying to charge but we found them in 2 sec
Staff leaving
Advertising with independent inspector included but they only instruct the inspector to check limited things. We got our own and had a huge report with errors such as uneven floors, walls etc not identified by Nostra inspector.
Delays for our independent inspector to check the ...Read more
home and turned up to home being not ready even thou told it was this happened twice. Fly screen tried to charge twice as was included in a package. Changes of 2 admin prior one fired. Slab issues I discovered just before the pour.
3 comments
My original post was some time ago and the saga continues.
I am now going via the DBDRV for the second time to action even simple repairs. I representative from DBDRV is inspecting my home this Wedn... Read more
Nostra H.Nostra Homes
Hello Jessica,
Unfortunately, we are governed by our trades. Please be reassured we take your feed back seriously and Nostra are contacting the plumber daily to ensure they contact you. We will follo... Read more
w the plumber up again and stress the importance. The DBDRV are inspecting some items which Nostra believe are within the Australian Standards and Tolerances. Nostra Homes have also agreed to rectify other items from this list.Similar opinion? Write a review on ieatwords.com.au!
Anisur RMelbourne
- Verified customer
Quality work and great customer services
As a first home owner I couldn't fault the team of Nostra. I was impressed by the care and genuine interest everyone at Nostra took in our new home. I built a small Townhouse, and I had a limited budget, but I believe the service and support we received from Nostra are same as big budget house. I was always treated like friend by Madison, Kathryn, Kristy, Matt and were shown nothing but respect and patience at all of our many questions. Matt our site supervisor kept us up to date with everything that was going on and allowed us plenty of time f...Read more
or questions. While some people advised us against building because of the 'stress' I can honestly say there was absolutely no stress involved at all, and the whole process was made easy by the Nostra team specially Matt and Madison. The end result for us is a beautiful, quality built home, that includes everything we wanted and all within our budget. I was also surprised and happy with the three months maintenance service quality. I was told by friends that other builder would not have fixed those minor issues Nostra has done for me during the 90 days maintenance request. Overall i am a happy client of Nostra and if I build in future, Nostra will be on top the list.1 comment
Nostra H.Nostra Homes
Hello Anisur,
Thank you for your wonderful comments towards our team here at Nostra Homes. We couldn’t be happier to read that there was great communication from your Site Supervisor and that our te... Read more
am was prompt and efficient with any queries or concerns you may of had.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent finishing!
Good builders and great communication through the construction process, always providing with amicable solutions.... Over all pretty happy with the results!
Excellent staff specially Madison! Very helpful...
If you looking for building your new home, I recommend Nostra Homes for reasonable price and finishing products.
You will have a great journey and at the end will be satisfied with your property.
1 comment
Nostra H.Nostra Homes
Hello Daniel,
Thank-you for your positive feedback. We are pleased to hear that you had a good experience with Nostra Homes and our team were able to provide good customer service and quality.... Read more
Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
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Elly HMelbourne
- Verified customer
Excellent finish and even better communication
From start to finish, customer service was excellent. There were no unanswered calls or emails. The team were always ready to answer my questions, some silly questions too. We had different site supervisor but the last site supervisor was amazing. Nick Hipkins were friendly, helpful and has good eye to detail. So far Nostra Homes have always been very helpful in rectifying any faults we find after handover. Very happy to be living in our house and have received many compliments too.
1 comment
Nostra H.Nostra Homes
Hello Elly,
We thank-you for your positive feedback and hope you make many wonderful memories in your new home. We are so pleased to hear that our team provided excellent customer service from start to finish and your Site Supervisor was amazing.... Read more
Thank-you Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Eye for excellence.
If you are finding yourself reading nostra reviews it means you are considering them and i assure you that you have come to the right builder. I have never built a home before so it was stressful walking in blindly but the fantastic team at nostra homes help you see and help you to walk through the whole process. From the dedicated and professional sales consultant Celeste Haar that helped us choose the house design to suit our budget and sign the contract, to the fun and professional Ken Johnstone that took us through the interior and exterior...Read more
choices. Lets not forget the dedication and hard work of Ashleigh Day and Samantha Nagle that kept working with me and answered all my questions with quick responses in a highly professional manner and our builder Matt Taliana for his honesty and eye for perfection to the build. Being a first time home owner and a builder is very stressful and let's be honest no matter what, problems will arise but I assure you this, the fantastic and dedicated team at Nostra Homes will do what they can to extinguish that stress from you. Thank you NOSTRA HOMES for everything throughout the process. Partner and i have just settled into our beautiful home and we couldn't be happier than we are now.1 comment
Nostra H.Nostra Homes
Hello Saed,
Thank you for your wonderful comments towards our team here at Nostra Homes. ... Read more
We couldn’t be happier to read that there was great communication from your Site Supervisor and that our team dealt with any issues promptly and efficiently. Thank you again for a great review, we appreciate your feedback. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
crahul83Melbourne
- Verified customer
Thanks Team Nostra Homes
This was the first time we have built a house and I expected it to be stressful, but it wasn't. Nostra provided an excellent service, they sorted out issues quickly, and the end product was very satisfying. The team communicated well with the development of the build and it was even finished early. Also, the after service has been excellent, little issues have been amended and fixed. Thanks for your support and making it an enjoyable experience.
1 comment
Nostra H.Nostra Homes
Hello Crahul83,
Thank-you for taking the time to complete a positive review. We are so happy to hear you've have an enjoyable experience and are glad that our team was able to provide excellent service.... Read more
Many thanks Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Sensational service
My experience with Nostra Homes has been fantastic!
From the first point in contact all the way to completion stage. Constant dedication, wonderful communication and eye to detail particularly by supervisor Matt which made my experience with Nostra Homes outstanding. Thank you.
Always felt well looked after. Response to queries were excellent and nothing like my previous builds in the past, was always updated on progress.
Thankyou for making my journey with Nostra Homes a very memorable and positive experience.
1 comment
Nostra H.Nostra Homes
Hello Veronica,
Thank-you for taking the time to complete a positive review. It’s wonderful to hear that you have had a great experience with us. Hearing that we have provided exceptional customer service and quality is extremely rewarding for us. ... Read more
We hope you make many wonderful memories in your new home. Thank-you Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent Product Quality and service
From beginning to end nostra maintained good customer service and very good in delivering the commitment. They are very good example for the industry, very proactive, well behaved and good listener. I am very happy with the service. Nostra used all good quality product in my house. I would like to refer some other friends to this reputed Builder. There is no flaws in respect of delivery and quality of service.
1 comment
Nostra H.Nostra Homes
Hello Shaheen,
Nostra Homes thrives on good Customer Service and Quality and we are are thrilled we were able to deliver this from start to finish. Thank-you for your positive feedback, we hope you m... Read more
ake many wonderful memories in your new Nostra Home.Similar opinion? Write a review on ieatwords.com.au!
Max AmitMelbourne
- Verified customer
Excellent Service and a dream come true
I would recommend every first home buyer to go thru Nostra Homes as they genuinely care and the entire team at Nostra put in such a great effort to make sure that my house was built on time with an exceptional level of service delivered just like it was promised. Being a first home buyer, I needed guidance and sound advise which the team of Nostra gave me without any attitude. So many of my friends and colleagues complain about their builders but Nostra actually didn't give me a chance to complain. If anything was running behind schedule then t...Read more
hey made sure that they did everything they could to make up for it... that's service. My satisfaction also comes from all the compliments I get from my company directors, colleagues, family and friends on how well my 3 bedroom townhouse was built. So to the team of Nostra, I say a job well done and all prospective first home buyers, investment builders, you cant go wrong with Nostra.1 comment
Nostra H.Nostra Homes
Hello Amit,
Thank-you for taking the time to complete your positive review. We are thrilled that we were your builder of choice and that we have delivered you a high quality new home.... Read more
Building a brand new home can easily make you nervous but we strongly believe that a team of patient, knowledgeable and friendly people are the key in making your experience memorable for the right reasons and it certainly seems that we have provided this to you. We hope you make many wonderful memories in your new home. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
Find out how Nostra Homes compares to other Home Builders
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CarlyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
So Happy in my new home! thank you
This was my second home, the first being an owner built property. I was a little dubious of using a builder for the whole project as i'm a perfectionist and after building your own home you become an expert! I was however pleasantly surprised at the inclusions, quality and suppliers used by Nostra. Everything was managed for me, the process was easy and nothing was too hard. Every time i called someone would answer and be super friendly and helpful, i'm so glad Nostra haven't forgotten how to treat customers well, as so many of the other large ...Read more
builders have. At every stage i was well informed, guided and helped with whatever was needed. Madison was a joy to deal with, excellent customer service and she was just as excited to see my property dream come to life as i was. My site Supervisor David was awesome, answered every call, got back to me quickly with any questions and sent weekly reports so i knew exactly what was happening at my property and what to expect over the coming week. His planning was amazing, the build was completed on time and he was happy to work with me on any minor things that popped up during the build. I could not recommend this builder highly enough, their staff are wonderful, there management of the build was exceptional and i will defintley build with them again down the track. Thanks again Madison and David for all your help and guidance, i'm so happy in my new home!1 comment
Nostra H.Nostra Homes
Hello Carly,
Thank-you for your positive review. We are so pleased to hear that you had such a pleasant experience building with Nostra Homes and we are thrilled that Madison & David were able to provide you with excellent customer service.... Read more
Nostra Homes wishes you all the very best in your new home and we hope you make many wonderful memories. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
FengMelbourne
- Verified customer
Do not build with Nostra - a stressful waste of time and money
Put simply, it was a dreadful experience building with Nostra homes. Staff are charismatic when getting the contract signed and initial quotes may appear better than other companies, but once you're locked in, the disappointments begin. We were continuously affronted by ridiculously hefty additional expenses, way beyond any reasonable costs we were already expecting from our previous work with other builders. Issue after issue arose (which were supposedly not identified in the original plans/contract drawn up by Nostra themselves mind you!) whi...Read more
ch demanded more outrageous payments each time...so much for a 'fixed price' contract! Furthermore, extensive delays resulted in our small home taking close to three years to be completed. For most of the time, our half built home sat there with no progress at all. Communication was atrocious - no viable explanations or apologies, merely excuse after excuse; staff were unreachable when actually needed. Workmanship of the contracted builders is unacceptable and of substandard quality, and we had to engage our own external inspector. Issues raised with the company are met with false promises to rectify them, poor excuses, or simply ignored. Work is supposedly finished now, but unresolved problems are numerous. We've given up on our home as the whole ordeal has been too much to bear. Nostra are only concerned about getting your money, and once they convince you, prepare to be betrayed and left in the dark. They are the most ruthless and dishonest company we have ever worked with. For your own sake, stay away from these scammers.1 comment
Nostra H.Nostra Homes
Hello Feng,
Thank you for getting in touch. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Could you please provide your job address in a pri... Read more
vate message and we will have a team member contact you as soon as possible to follow this up.Similar opinion? Write a review on ieatwords.com.au!
StephMelbourne
- Verified customer
Would recommend Nosta to anyone
We are first home buyers so we took a long time to pick our builder, after going through numerous display homes and talking to many people we walked into the Nelson 24 and fell in love! We went home and had a little chat and decided that it was the house for us. Its different but in a good way. The inclusions are amazing and we didn't have to upgrade much at all. Our supervisor was a pleaser to work with. We had some issues with our plumbing and it was fixed straight away. The office staff are lovely and are really great with responding to your calls/emails. All in all we love our house and Nostra made building an enjoyable experience. :)
1 comment
Nostra H.Nostra Homes
Hello Steph,
Firstly, thank-you for your review, it's always pleasing knowing a customer has had an enjoyable experience. We are glad that your Site Supervisor was a pleasure to deal with and our tea... Read more
m responded to any queries quickly. We strive our business on customer satisfaction and seems we have provided this to you. We hope you make many wonderful memories in your new Nostra home.Similar opinion? Write a review on ieatwords.com.au!
bernadette.dMelbourne
- Verified customer
dream come true
High quality standards to my satisfaction..from beginning with Celeste modifying my plan to make my dream home a reality and all the team work at Nostra from slab stage to frame to colour schemes to fittings to personal touches and quality fixtures throughout the home. were well organised and built before schedule due. i would like to congratulate Paul Oliveri and all the team who contributed in hard work you all done a fantastic and amazing job, Paul was very prompt and always available, went over and above to assist and to follow up any conce...Read more
rns and questions of mine, he never made me feel lost of helpless, Paul always had suggestions to confined in me. Nostra made it all a fantastic experience with me from the whole outcome from begging to end. Thanks also to all the girls at nostra office Lauren, Madison, Katheryn, Rachelle, veronica, Ranee, Samantha; who all done an amazing job in guiding me in every step of my building process without any stress and always been more than happy to follow up any of my concerns of questions. Bernadette1 comment
Nostra H.Nostra Homes
Hello Bernadette,
We couldn’t be happier to read that there was great communication from all our staff and that our team dealt with any issues promptly and efficiently. Thank you again for a great re... Read more
view, we appreciate your feedback. We hope you make many wonderful memories in your new Nostra Home.Similar opinion? Write a review on ieatwords.com.au!
Prasath SRoxburgh Park
- 2 reviews
- Verified customer
Perfect construction as expected
First time off the plan property, was always worried how good will be the builder & supervisor. Nostra homes didnt let us down, we signed up for the building contract on our second sitting (we had done all our research/analysis prior though) and it was smooth process since then. Firstly the price freeze guarantee for 12 months had given us piece of mind as our land was titled 6 months after it was suppose to title. The approvals & construction process started straight after land settlement & titling. We were notified on time during all stages, ...Read more
customer service was so helpful while the payment was delayed and didn't stop the construction. I definitely have to mention about the supervisor (David Ventura), wonder how could he be so cool & responsive while managing tradies & other properties at the same time. David was providing all required information, never hesitate to listen to our concerns/queries and very importantly respond to our phone calls/messages. We thank you for your hard work & professionalism, appreciate the work done. Few suggestions to Nostra Homes: * It will be good to have virtualisation tool during color selection, which will give the home owners a great advantage * Home owners online account to keep us update on the progress and any email communication/invoice/receipts * It will be good to have photos of the framing stage to be used by home owners for future reference * Pre-Final inspection should be done by Nostra homes & rectify all painting/any other issues than waiting for home owners to look for it. Over-all we are happy home owner with a good quality built. Thanks Nostra homes & David V.1 comment
Nostra H.Nostra Homes
Hello Prasath,
Thank-you for your positive feedback and wonderful comments towards our team. We are thrilled to hear that you've had such an enjoyable experience and David was able to provide the lev... Read more
el of service we strive on. We will definitely take your suggestions on board and we thank you very much for providing these, this will not only improve our business but also our customer experiences moving forward. We hope you make many wonderful memories in your new Nostra Home.Similar opinion? Write a review on ieatwords.com.au!
SarahMELBOURNE
- Verified customer
Would recommend Nostra to anyone!
We were originally nervous about building a home as we had heard of so many disasters that have happened with friends, however building with Nostra has been sensational. The customer service is exceptional. Kirsty, Madison and David (Site manager) have walked us through every step and have been more than happy to follow up any concerns or questions even we thought were ridiculous! The house went completely to schedule, with constant contact between the site manager at every stage. Our house has been built to a very high standard. We are so happy that we chose to build and that we built with Nostra.
1 comment
Nostra H.Nostra Homes
Hello Sarah,
Thank-you for your positive feedback. Building a home can be nerve racking, however, we believe good customer service and guidance/support make this an enjoyable experience, and it seems... Read more
we have provided this to you. We hope you make many wonderful memories in your new Nostra Home and we thank-you for your recommendations.Similar opinion? Write a review on ieatwords.com.au!
Find out how Nostra Homes compares to other Home Builders
Know better, choose better.
- Verified customer
Dream Home
Our new home is great and the whole experience from build start has been wonderful. Madison in the office is very friendly and responds to queries quickly and professionally. David our builder was very patient and even though he had a lot on his plate was responsive and addressed any issues without hesitation. There were a few minor issues at handover and David has been quick to get them actioned to our satisfaction. We have heard horror stories regarding building but can definitely say we experienced none of them building with Nostra and have no hesitation in recommending them to build your dream home.
1 comment
Nostra H.Nostra Homes
Hello Annette,
Thank you for taking the time to complete your positive review. It’s pleasing to hear that your experience has been good from to start to finish. Hearing that our staff dealt with your... Read more
concerns and queries in a prompt manner are wonderful. We hope you create many wonderful memories in your new Nostra home and we thank-you for further recommendations.Similar opinion? Write a review on ieatwords.com.au!
ShannonMelbourne
- Verified customer
Outstanding customer service
We are so happy with our new home!! The office staff have been an absolute pleasure to deal with, especially Madison. We had a few minor hiccups along the way however Paul and Nostra as a company always worked with us to ensure we were 110% happy :) Even after the build has been completed we are still having follow up calls to make sure we are going well.
1 comment
Nostra H.Nostra Homes
Hello Shannon,
Thank-you for your positive feedback. It’s wonderful to hear that you've had a great experience with Nostra Homes. Hearing that our office staff and your site supervisor was able to pr... Read more
ovide outstanding customer service is music to our ears . We wish you all the best in your brand new home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
decent job
Quality is decent. It was not perfect. The timing was hard for me as well because I couldn't wait for them to fix the defects as I was in a hurry to get the house tenanted. There were some walls that are crooked, part of the bath tub was out of line and some sliding doors could not be opened using the keys supplied. The supervisor was easy to deal with and he promised to fix all the defects but the problem for me was the timing. I accepted the house even though there were some defects.
1 comment
Nostra H.Nostra Homes
Hello John, thank you for taking the time to complete your positive review. We are thrilled that we were your builder of choice and that we have delivered you a quality new home.
Should there be an... Read more
ything outstanding please e-mail Kathryn ([email protected]) who will assist in getting this completed as a matter of priority.Similar opinion? Write a review on ieatwords.com.au!
Helen and ChrisBendigo
- 2 reviews
- 4 likes
- Verified customer
On the mark!!
We are so pleased with our first home build. The titling of the land took a long time and as soon as it titled Nostra were on to getting our building permit organised as soon as possible. The build went smoothly and we were kept up to date at every step. Kathryn, Lauren and Madison were really helpful through the process and were always on had if we needed them. The design team put together a colour palette that was right on the mark – the house looks beautiful and the colours work seamlessly throughout each room. Our construction supervisor Pa...Read more
ul was brilliant, he has great attention to detail and was very transparent the whole way through even when he brought the wrong handover pack!!! Any issues or problems he dealt with right away and sorted them out no problem, including after handover. I wouldn’t hesitate to recommend Nostra Homes to anyone wanting to build. Thank you so much to everyone involved for a lovely house that totally exceeded our expectations. It will make a lovely home.1 comment
Nostra H.Nostra Homes
Hello Helen & Chris, It's reviews like these that make our jobs so rewarding. We are thrilled to hear you've had a pleasurable experience and couldn’t be happier there was great communication from you... Read more
r Site Supervisor and our team. We thank you for choosing Nostra homes to build your new home, and extend our appreciation for the further recommendation. Thank-you Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
sarahWerribee
- 9 reviews
- Verified customer
Terrible is all i can say.
October 2015 is when we officially signed with Nostra homes. This is where the problems began. Finally April 2016 the construction commenced and the slab was poured (6 Months later).
Our house did not look like what it was meant to look like on the brochure and what it was promised to look like at signing of the contract. The original plans are pictured with a roof over our front balcony. We do not have a roof over our balcony. Our house looks out of place and UGLY. Having no roof over our balcony results in having the elements of the weather ...Read more
12 comments
Nostra H.Nostra Homes
Hello Sarah, we take your feedback very seriously. Your concerns with the balcony roof has been discussed in lengths with you, and has been built in accordance with your contract and plans. Could you ... Read more
please email Kathryn at [email protected] and we will do our best to further investigate and resolve any concerns you have. We await your reply. Nostra Homes ManagementThe 6th Leak has just appeared on my downstairs lounge room ceiling in my 11 month old home that nostra built.
Beware.
Nostra H.Nostra Homes
Hello Sarah, our Maintenance Department are endeavouring to have this issue resolved asap. Please contact Kathryn at [email protected] who can be of further assistance.
Please be reassured w... Read more
e will not walk away from this issue and we are confident that we will restore your faith in Nostra Homes.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
StuJGasked
Hi Nostra - Who can I talk to about numerous and on-going flooding issues throughout my house? I've had Nostra staff out to look at my roof at least 5 times and my house continues to leak. I came home today to find new stains in a few of my rooms and paint beginning to flake. The tin roof rattles so loud during the wind that my partner and I have to drag the mattress to a different room to sleep, or end up on the couch downstairs. Am pretty damn sick of dealing with Nostra staff and their list of excuses, so much so I am building another property and avoiding Nostra all together. Also telling my friends and family to avoid Nostra completely. How can we resolve this? Keen to hear your answer
1 answer
Nostra H.Nostra Homes
Hello Stu,
Thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Could you please provide your job address in a private message and we will have a team member contact you as soon as possible to follow this up.
We await your reply.
Thank-you
Nostra Homes Management
ellenasked
do you have many different facades for double storey to choose from? only saw 2 facades in your website.
1 answer
Nostra H.Nostra Homes
Thank-you for you enquiry. There are a number of façade options available for our double storey designs, these are dependent on the width of the home and the lot. We can also allow some changes to our facades to comply with estate design guidelines and to make the façade suit your tastes. Please contact our office and ask to speak to a sales consultant or leave an enquiry on our website to request more information.
Sunnyasked
Hi Nostra Homes, Do you people custom build?
1 answer
Nostra H.Nostra Homes
Thank-your for your enquiry. We allow changes to our own designs to a degree, please contact our office and request to speak with a sales consultant who will be more than happy to assist you.
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Nostra H.Nostra Homes
Hello Jessica,
Thank you for the feedback on your building experience with Nostra Homes. We apologies that you feel we have let you down. Our Maintenance Manager has reached out and spoken to you and... Read more
is now working with you to resolve the concerns raised. If you would like to discuss this matter further please contact our Customer Service Manager Kathryn on 8331 3500.