I have been a NRMA member for over 40 years, I have used battery services many times over the years and experienced great customer service. Unfortunately today I experienced a very rude and disrespectful employee. Zero customer service and terrible attitude towards myself and my family members.

The battery and the installation is great, the patrolman explained everything step by step. Gave me some helpful suggestion to look after my battery. Its really rewarding being a member.

Easy and simple to order. Our representative that attended our car was on time and easy to talk with. He was knowledgeable and knew his product. He was quick and efficient. Thank you

The NRMA battery replacement service is just great. On time, friendly, very knowledgeable and well-equiped. Plus the back-of-house support people kept me up-to-date on when the service person woudl arrive. Five star service. Had me going again in no time flat. I get 3 years warranty on the battery and it is made in Korea and not that other place nearby which I think is a real plus.

Extremely efficient procedure from beginning to end. My request handled beautifully on the phone. Two follow up text messages about ETA were very reassuring. Installation of replacement battery was terrific.

within 15 minutes of making the call the patrolman arrived, discussed the problem with me, and then supplied and fitted a new battery. He then went a step further and load tested the batteries on my mobile scooter after I had commented on how it was lacking power. Unfortunately, I now have to buy 2 new batteries LOL.

I am delighted to write a review for my roadside service. It was not major, but I did need a new battery. The serviceman was very efficient replaced the battery and then asked if I would like the radio re- set something that I would not have been able to do without stress. I have been a member for 50 odd years and have always enjoyed good service. John

The NRMA mobile app doesn't work. I couldn't 'find' my street via the app, even though it is a major street in Sydney's inner west. I then was directed to call the service line. I had to wait on hold for over 45 minutes.
The service technician was polite and very knowledgable. He has me back up and running in now time.

288$ a new battery with installation for my 4X4 (members price) it's a reasonable price. My car battery voltage was going down to 11.9V after two days in the garage after third-time called. NRMA guy showed up on time run a test which showed that my battery was 70% god. Bought new anyway didn't trust old battery. After Couple of days turn out that my dashcam Power-Plus Premium Hardwire Kit reset itself and allowed the battery to be rundown to 11.9V. And an old battery serves as a dual battery now.

Battery was replaced by Battery Patrol while on the road. From the moment I called NRMA, it took 50 min for the battery to be replaced, remarkable! Personnel was well aware of social distancing requirements and payment was processed efficiently.

call was answered quickly - person attended in about 20 mins, not too long - friendly helpful informed person - not 10 because the battery cost would have been $245 as against local provider of similar quality battery at $130!!!

Only had to wait 15 minutes for the mechanic to arrive. He had a battery to suit my car in his van and installed it straight away. All done within 30 minutes!

I recently had to get to a meeting but the battery in my car was completely dead. I phoned NRMA and the Battery Patrol arrived quickly and provided courteous, friendly and efficient service. The patrol officer explained the problem in easy-to-understand terms and replaced the faulty battery quickly and advised on preventing further problems.

I had no urgent need for the car so arranged for the battery to be replaced at a time that was available. The battery was installed, checked and operational in a quick time shortly after the arranged appointment.

Great service last time when my car wouldn’t started. Called road site assistance and the patrol man came and sorted things out smoothly as expected. Needed a battery replacement which was done from nrma service Centre as walk in service.

Excellent service. Very quick in arriving. The technician was very efficient and kept me informed of the process including price and what was required. Highly recommended as a safety measure

After 60 years membership I never cease to be extremely impressed with the overall excellent service I receive from NRMA. The customer service rep. was very pleasant and helpful, the serviceman was very friendly and carried out what appeared to be a difficult battery replacement in no time at all.

NRMA service replaced my battery at a reasonable price with a service man who I felt confident with. It was pouring rain & cold, but it was done no fuss with a professional & caring attutude.

Very happy with the service I received from NRMA when I had a flat battery at the train station the other night. Thank you for being efficient, friendly and very helpful.