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Reviews

4.6

117 reviews
5
(99)
4
(6)
3
(1)
2
(0)
1
(11)
  • Product Quality
    4.9 (59)
  • Return Claim MadeYes (0) · No (64)
  • Transparency
    4.9 (60)
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Rude Experience

published

I have been a NRMA member for over 40 years, I have used battery services many times over the years and experienced great customer service. Unfortunately today I experienced a very rude and disrespectful employee. Zero customer service and terrible attitude towards myself and my family members.

The service is good.

published

The battery and the installation is great, the patrolman explained everything step by step. Gave me some helpful suggestion to look after my battery. Its really rewarding being a member.

Transparency
Product Quality
Return Claim MadeNo
Terry Sans Souci

Terry Sans SouciSydney, NSW

Perfect efficient Battery replacement service

published
Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
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Lynne

LynneSydney, NSW

NRMA Batteries

published

Easy and simple to order. Our representative that attended our car was on time and easy to talk with. He was knowledgeable and knew his product. He was quick and efficient. Thank you

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hello Lynne, Thanks for your review. It's great to hear the process was quick and easy for a new battery. Happy to hear that the patrol was friendly and on time. We hope your car is running as good as new. - Paul

John B

John BSydney, NSW

  • Verified customer

Where else can you get service like this?

published

The NRMA battery replacement service is just great. On time, friendly, very knowledgeable and well-equiped. Plus the back-of-house support people kept me up-to-date on when the service person woudl arrive. Five star service. Had me going again in no time flat. I get 3 years warranty on the battery and it is made in Korea and not that other place nearby which I think is a real plus.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
Fiona

FionaSydney, NSW

Back on the road in no time at all!

published

Extremely efficient procedure from beginning to end. My request handled beautifully on the phone. Two follow up text messages about ETA were very reassuring. Installation of replacement battery was terrific.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hi Fiona, Thanks for taking the time. We really appreciate the review, especially hearing how happy you were with the service throughout. Thank you for being and NRMA Member. - Paul

Ross

RossSydney, NSW

Made my Day

published

within 15 minutes of making the call the patrolman arrived, discussed the problem with me, and then supplied and fitted a new battery. He then went a step further and load tested the batteries on my mobile scooter after I had commented on how it was lacking power. Unfortunately, I now have to buy 2 new batteries LOL.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
John

JohnSydney Surrounds, NSW

Excellent road service

published

I am delighted to write a review for my roadside service. It was not major, but I did need a new battery. The serviceman was very efficient replaced the battery and then asked if I would like the radio re- set something that I would not have been able to do without stress. I have been a member for 50 odd years and have always enjoyed good service. John

1 comment
MyNRMA
my n.MyNRMA

Hello John, Thank you for taking the time to share your experience. It was a pleasure to help with the new battery and also reset your radio code too. It's a pleasure to respond to a loyal NRMA Member of 50 years and hope we can help again. - Paul

Paul van der Leeden

Paul van der LeedenSydney, NSW

  • 2 reviews

Great road side service. Booking process needs review.

published

The NRMA mobile app doesn't work. I couldn't 'find' my street via the app, even though it is a major street in Sydney's inner west. I then was directed to call the service line. I had to wait on hold for over 45 minutes.
The service technician was polite and very knowledgable. He has me back up and running in now time.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
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Excellent, Fast Service

published

288$ a new battery with installation for my 4X4 (members price) it's a reasonable price. My car battery voltage was going down to 11.9V after two days in the garage after third-time called. NRMA guy showed up on time run a test which showed that my battery was 70% god. Bought new anyway didn't trust old battery. After Couple of days turn out that my dashcam Power-Plus Premium Hardwire Kit reset itself and allowed the battery to be rundown to 11.9V. And an old battery serves as a dual battery now.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
Nelson

NelsonSydney, NSW

  • 2 reviews

Flat battery in times of COVID19

published

Battery was replaced by Battery Patrol while on the road. From the moment I called NRMA, it took 50 min for the battery to be replaced, remarkable! Personnel was well aware of social distancing requirements and payment was processed efficiently.

1 comment
MyNRMA
my n.MyNRMA
Geoffrey C.

Geoffrey C.Richmond-Tweed, NSW

Good service - Battery cost nearly twice the price!

published

call was answered quickly - person attended in about 20 mins, not too long - friendly helpful informed person - not 10 because the battery cost would have been $245 as against local provider of similar quality battery at $130!!!

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
Ann

AnnIllawarra, NSW

Fast service!

published

Only had to wait 15 minutes for the mechanic to arrive. He had a battery to suit my car in his van and installed it straight away. All done within 30 minutes!

Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hello Ann, Thanks for your review. We are pleased that you only had to wait a short time and a new battery installed within 30 minutes. We hope your car is running again, but if you need us, please let us know. - Paul

Chris Betteridge

Chris BetteridgeSydney, NSW

NRMA Membership is definitely a must if you own a car

published

I recently had to get to a meeting but the battery in my car was completely dead. I phoned NRMA and the Battery Patrol arrived quickly and provided courteous, friendly and efficient service. The patrol officer explained the problem in easy-to-understand terms and replaced the faulty battery quickly and advised on preventing further problems.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hi there Chris. We really appreciate the time you've taken and I am glad we could help with your battery. We hope you made it to your meeting still! and that your car is running as good as new. - Paul

Chookman

ChookmanHunter Region, NSW

  • 3 reviews

As You Would Wish

published

I had no urgent need for the car so arranged for the battery to be replaced at a time that was available. The battery was installed, checked and operational in a quick time shortly after the arranged appointment.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hey Chookman. Thank for taking the time. It's great to hear that we could co-ordinate a time that worked for you to replace your battery. We are hear if you need us, and we trust your battery will keep you up and running for a long time too. - Paul

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Emam O

Emam OSydney, NSW

Great professionalism as always

published

Great service last time when my car wouldn’t started. Called road site assistance and the patrol man came and sorted things out smoothly as expected. Needed a battery replacement which was done from nrma service Centre as walk in service.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hello Emam. Thanks for your review. Glad we could help get you back on the road when you needed us. Sorry we were not able to replace the battery on the spot in your vehicle, but I'm glad the workshop could help. - Paul

Cath

CathSydney, NSW

Excellent service

published

Excellent service. Very quick in arriving. The technician was very efficient and kept me informed of the process including price and what was required. Highly recommended as a safety measure

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Thanks for your review Cath. Glad to her we could get you back on the road with a new battery to fix the problem. Thanks for being an NRMA Member. - Paul

Max Dines

Max DinesHunter Region, NSW

A great service.

published

After 60 years membership I never cease to be extremely impressed with the overall excellent service I receive from NRMA. The customer service rep. was very pleasant and helpful, the serviceman was very friendly and carried out what appeared to be a difficult battery replacement in no time at all.

Transparency
Product Quality
Return Claim MadeNo
2 comments
MyNRMA
my n.MyNRMA

Hello Max, Thank you so much for your loyalty to NRMA. It's a pleasure to respond to your review and I am glad our team could lend a hand to help. We are here if you need us again. - Paul

Max Dines
Max Dines

Thanks Paul

Kym D.

Kym D.Sydney Surrounds, NSW

Great battery exchange experience

published

NRMA service replaced my battery at a reasonable price with a service man who I felt confident with. It was pouring rain & cold, but it was done no fuss with a professional & caring attutude.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA
Kristasis

KristasisSydney, NSW

Thank you for a great service

published

Very happy with the service I received from NRMA when I had a flat battery at the train station the other night. Thank you for being efficient, friendly and very helpful.

Transparency
Product Quality
Return Claim MadeNo
1 comment
MyNRMA
my n.MyNRMA

Hi there Kristasis, It's our pleasure to help, and I am glad we could get you back on the road. Thanks for being an NRMA Member. - Paul

Page 1 of 6

Questions & Answers

Kareena D.

Kareena D.asked

Are NRMA Batteries rechargeable??

1 answer
MyNRMA
my n.MyNRMA

Hello Kareena, If your battery has gone flat, and you are an NRMA Member - we can arrange a patrol to jumpstart your vehicle. You can also purchase a battery charger to restore charge in your battery too. Keep in mind though, continual flat batteries will also reduce the lifespan of the battery too. If we can help, please call us on 13 11 11. - Paul

Graham Masefield

Graham Masefieldasked

Understanding the current crisis although my job was complete - apart from my eftpos receipt for payment I did not receive a warranty form and full report which I got last time - I actually need this for my records . I spoke to customer service and they said it would be sent via email which is understandable in the current crisis where report handling on the road will be a safety precaution to the Serviceman. Please send this details to my email .
Thanking you

5 answers
MyNRMA
my n.MyNRMA

Hello Graham, Thanks so much for being so understanding during the current situation. I can understand how important a copy of the report and warranty information is for any customer and will certainly follow this up to make sure this will be sent. If you have not received this by the end of the week, please do email our team: [email protected] with your Membership # so we can follow up. - Paul

Graham Masefield
Graham Masefield

Hello Paul
Thanks for your response - I have still not received any warranty information, Could you please follow up
Many Thanks Graham Masefield 0423388651

MyNRMA
my n.MyNRMA

Hello Graham, I am terribly sorry this has not arrived. I can see the callout for a new battery and I've asked our battery dept to send you a copy of the information you require. Please do reach out if we can help again. - Paul

kovasimo

kovasimoasked

NRMA car battery brand,
4503, cca 600, RC 125,
extra heavy duty,
What type of battery is it,
and can it fit 1994 Volvo 850 ?

1 answer
MyNRMA
my n.MyNRMA

Hi kovasimo, searching your 1994 Volvo 850 in our battery finder we recommend two options, both come with a 3 year warranty. Have a look at your options here mynrma.com.au/batteries. - Paul

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