Rang up today to update my home and contents and actually got a discount on the whole policy due to Dylan's assistance and the quality of my dwelling. Thanks Dylan

It took 10 min to resolve. Person assisting was very helpful.
Yes. I even got some refund for the policy with some loyalty discount. This is great.
I am very happy.

All so easy, needed to restart a lapsed claim, done in minutes with friendly service. Love the online chat service, very convenient. Nothing to much trouble and insurance up and running straight away

Great Service by the claims team after my tools were stolen overnight from in my vehicle. The claim was processed quickly and easily and i was able to get new tools and get back on track with my work

My experience as a small business owner starting out was made simple and straightforward by the NRMA business insurance team. The few times I had a query the customer service I received was exceptional. Efficient and friendly, answering my questions completely and ensuring I was confident about my choices. Definitely recommend.

Help me a lot on how I can get the small business insurances! Peter is super patient and helpful. This is one of the best consultant experience I 've ever had.

Great customer service, dealt in a very good manner and super efficient. really happy with NRMA!! Always has great service, so thank you! Peter was lovely to deal with and looked after my queries.

most insurance companies send their customers COC documents monthly as most companies require it. it would be great to have automated monthly COCs. The computer experience was ok. easy to talk to

i have had a great experience with NRMA, everytime I have approached them to adjust my policy its been quick and easy The policy was great value and it was extremely easy to set up.

They were a great to deal with. A claim I made was sorted out quickly. Reasonably priced. Easy to talk to on the phone. It’s just a shame they are no longer insuring my profession.

This is the first time I buy public liability insurance. And the chat service has helped me to get quotes, instructed me to complete purchase and committed to create online NRMA account for me. The reputation of NRMA business insurance is good in business communities and I trusted for their high-quality customer services and commitment when their customers are in need for helps. Highly recommended!

Excellent service & understanding, the best value & cheapest quote after ringing around for 2 days. Im so glad NRMA saved the day for me & my company & so easy to set up

Being an NRMA customer already - I needed to add another policy on to my account for my business, being public liability insurance. I have a few queries and got on to the online chat service, spoke to an amazing customer service assistant, Nada, who was so clear and concise with answering my question. Very confident now with availing the product and will be a long time customer with NRMA.

Webchat is convenience to have a quote and insurance purchased. the set up is fast. The policy is good value to avoid the risk of the damage to cause the

I had the privilege of speaking with both A regarding increasing my public liability insurance, and D, on Webchat.
I understand both of them have to deal with us public for probably most of the day. They would probably more commonly have to deal with customers who have complaints, or, like me, need help.

I found both of them very affable [ [ it's now nearly midday, so I assume they've been serving customers for at least 3 hours now] - they weren't jaded; they bent over backwards to help and Dylan in particular went out of his way to be able to help.
Full marks to both of them! Full marks also to NRMA whom I've used for a long time now. While they may be a little more expensive than some rivals, their service cannot be bettered.
Full marks

I have had issues with a recent claim and communication from the claims manager. When I phoned again I had extremely helpful, empathetic agent who resolved it quickly. I just received excellent online service in the Chat from Dylan - knowledgable, helpful, efficient, prompt, very happy with the changes he made for me.

It has always been a good service with nice staffs.
Easy to setup and the online support is 100% recommendable.
Thank you.

Dylan is a helpful person helping me add business policy into my account in a few minutes

Thank you Dylan

It was very quick and easy to set up with the help of the polite NRMA representatives. Once it was set up I was ready to work with nothing to worry about.