Very slow to respond. Started calling at 10 in the morning to settle car loan. Kept getting told my contact would return my call. Finally at 1330hrs 3.5 hours later and 4th phone call i cracked it and was told that my contact was not in today. Requested loan contract to settle loan. Was informed not possible as i did not tell them i was buying a car today. Hello??? loan approved a week ago. Been phoning since 10am. Payslips, bill of sale, contract sent, drivers licence sent. 4 phone calls with messages stating i am at dealership trying to settle. Expected a far more professional operation from the NRMA... Don't waste your time.

Applied for a loan with NRMA Finance as I had been a member for over 30 years. Supplied all my financial information and was told I did not meet the loan servicing ability, which I found odd. Contacted them and said fair enough then I will only borrow half the amount. Was then told that I did not meet their policy requirements and to contact them if I had questions. Email them back and asked what requirments were they talking about. Dead silence. No response. They are sounding more like a bank. After 30 years membership with NRMA I did not think I would have been treated like that. Don't waste your time dealing with them.

Recently took out a loan with NRMA, the 5.99% rate is so great and the team were super helpful and fast through the application process, which always makes a massive difference for a positive experience. Made it so easy to get me behind the wheel. Being both competitive and reliable I genuinely recommend them.

The online system was easy and it all went through quickly, plus the NRMA member discount was very good. :)

The NRMA car loan team are awesome, great communication, great rate and great service! Highly recommend these guys for a car loan!

Great rate, no monthly fees and easy process to go through. Have been an NRMA member for a long time and nice to see they are looking out for me in other ways

The NRMA claim to get back to you after 5 hours, yet two days later still haven't received a response. What a shame, my business is going elsewhere...

Be warned, NRMA may offer lower interest rates, but there will be a penalty for paying out your loan early. This extra $200 + at the end of the life of your loan, means that what should be an exciting day, celebrating a financial goal achieved, is experienced as a kick in the pants on your way out the door. Another cash grab, for a customer with other products from this provider and a 100% payment rate.

Gave me the run around, asking me to put in my own savings and lessening the amount that I applied for despite being deemed eligible by other finance companies, rude staff and very slow response. Take your business elsewhere. I put in a complaint and didnt get a response and apparently the manager doesnt take calls..
low interest rate offered
bad service, bad application process, bad communication

Don't believe the 48hr loan approval, it took me close to 2 weeks and that was inquiring most days to see where it was up to. Because NRMA is just a go between the Peoples Choice Credit Union sometime the left hand doesn't know what the right hand is doing. If it wasn't for the great interest loan rate I would have gone thru my bank.
Best car loan rate around, and you can't beat that no matter how frustrating at times
Alot of paper work . Drawn out loan approval process between NRMA and credit union. lack of communication

If you are an NRMA member then they offer great rates and everyone we spoke to was helpful. I would recommend them.
Helpful staff, damn good rate (I mean damn good!)Let us borrow a considerable amount more than the value of the car.
A lot of paper work to get started, way more than any bank. In fact, we only rang to make an enquirey, but had to provide them with a heap of information to get an answer (in fact they never actually answered our question, but seeing as though we have a car loan with them you can assume we figured it out).