This service was previously known as NRMA MotorServe
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Australian Citizen
- 5 reviews
Conned
We took out a service agreement and booked a service for our car
The service person stated yes you have a credit for service
Upon the repair person doing the service
he stated that we did not have a service agreement and that we had to pay $575
I phoned the NRMA and was told that they had cancelled the agreement, No Communication,
They said that a payment had been missed although they take it out. No communication and note they waited till after a booking had been made. I find this unconscionable and abhorrent.
I was then spoken down to by a millennial who said she had been screamed at already today for the same situation
NRMA has a problem FIX IT
w
1 comment
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Chris HSydney, NSW
- 13 reviews
Expensive and have not fixed the problem.
Took my car to NRMA service centre in Penrith - as the brake pedal was 'sticking' and not coming back up smoothly after braking. I made it quite clear when booking the car in - that my main concern was the brake pedal not working correctly on braking. After carrying out costly repairs to brake pads, discs etc - the problem has still not been fixed - and the brake pedal is still 'sticking' and not coming back up after being depressed to the floor. NRMA Service seem to have done everything else except fix the problem. They also carried out ad...Read more
ditional repairs/maintenance that I had not asked for and the total cost of repair was quite high - considering my main concern was the 'brake pedal'. Now the brake pedal is still not functioning correctly - I can feel it 'sticking' when I drive my car and I am still concerned about the brake safety. So I am not happy that I paid so much money for repairs - and the problem has not been resolved. Now I have to find another mechanic and pay additional costs - to try and have the brake pedal fixed. Disappointed that NRMA Service was not able to correctly repair my brake problem.
3 comments
my n.MyNRMA
Hello Chris, I am sorry to hear that your issue has not been fixed after taking your vehicle to one of our service centres. All work is provided under warranty, so we'd suggest giving the store a call... Read more
with your concern so that they can look into this further. We can also escalate the issue should you remain unhappy with the work that has been completed. Please feel free to send through a PM with your vehicle details and contact # so we can ensure your issue is formally recorded, should you remain unhappy with the response from the workshop.Hi - I have contacted NRMA service Penrith today - they will have another look at my car - and see what they can do from there.
my n.MyNRMA
Thanks for the update. I hope all goes well. But please reach out if we can help further. Cheers, Paul
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Be wary if your car relies on its computer!
I took my BMW X6 for a service & a pink slip.
I would have thought that was pretty simple.
I get a call saying there has been an issue with the cars computer (that I didnt ask them to touch) & a module within the computer has broken. Leaving me without blinkers, hazards, windows not working & an host of other issues. Its going to cost me $1900 to fix. No offer of compensation & poor communication/service when I went to pick the car up.
Im an NRMA member. I will not be taking my car to an NRMA garage again.
3 comments
my n.MyNRMA
Hi there, I am sorry to hear that your vehicle has been broken and you were not happy with the options or attempt to resolve your concerns. We'd be happy to look into this issue further and ensure a r... Read more
eview is completed. When you have a moment, pls feel free to send us a private message here on this platform and providing some further info such as the vehicle rego, location you visited, date of service and importantly your contact number so we can look into this further. We hope to hear from you. Cheers, PaulRego: [Number Removed]
Site: Brookvale NRMA garage
Date of service & breaking of computer: Wednesday October 9th
My mobile no.: [Number Removed]
my n.MyNRMA
Thanks for confirming your details. I have checked in with the store manager who is aware of the issue. The manager has mention he has discussed the issue at length with you directly and confirmed the... Read more
(Foot well module) which is part of the on-board computer system, is not accessible & would not have been touched or interfered with in any way while carrying out the requested work. Whilst the store has denied any liability of the issue, we understand that this was accepted at the time and the store manager agreed to try and track down a repairer to repair the module as a cheaper option for you as an alternate to replacing with a new part from the vehicle manufacturer.Similar opinion? Write a review on ieatwords.com.au!
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ChanaHunter Region, NSW
- 5 reviews
Clueless, month long delays and useless
Wouldn’t recommend NRMA whatsoever. First of all I call them about my car that was diagnosed by an Alfa specialist as having a selespeed actuator problem. The manager promised me wouldn’t be an issue to mend it and they’d do a quick diagnostics to confirm what I’d said. The car was taken to them as the specialist was booked up to the hilt and they had it FOUR WEEKS. Two and a half weeks i had one of the mechanics call me and say they couldn’t repair the car. After being spoken to like crap and arguing my case they agreed to do further diagnost...Read more
ics and took another 10 DAYS to confirm it was that and they couldn’t repair it but if I wanted them to they would be charging $1500 ( 3 times what the specialists wanted ) I go and call head office and get out through to IAG. [name removed] (I think) the receptionist was ignorant to say the least. After countering her dismissive attitude she called me sir ( I’m transgender female ) I politely informed her that I wasn’t sir I’m transgender female and she actually SHOUTED at me “ well I’m sorry SIR”. I asked a third time and informed her it was discrimination. A third time she SHOUTED I treat everybody the same SIR. I asked to be out through to a manager and shortly got a call back from the manager who confirmed what had happened. This is the second time in six months IAG has been like this. The last time was through Coles financial services. The promise of extra training obviously hasn’t happened. Nevertheless the company won’t do anything, thereby forcing me to file a claim with the Anti discrimination board against IAG and with NCAT in Sydney against the nrma service centre in west Gosford. Well done NRMA for making someone already suffering from ptsd and anxiety self harm with stress and mental strain TRANSGENDER customers avoid nrma like the plague because IF you have a problem and have to speak to head office then you WILL be discriminated against and treated like rubbish.Similar opinion? Write a review on ieatwords.com.au!
EdwardSydney
Do not use --- poor shonky!! - dodgy service!! - NRMA Padstow. They will cheat you!!!!
If you want robotic cold substandard non-existent service then please go to NRMA car servicing at Padstow. They will rip you off big time. They pride themselves on being transparent. They are nothing of the sort. Lazy and ignorant. They will take your money and keep on taking it.
To put things into context:
1. Been taking my car to NRMA Padstow for years. I had faith and confidence in them.
2. Took my car in for a standard essential service THE DAY BEFORE the scheduled date for a cold start the following morning and asked them to check on a...Read more
noise that was occurring on start up over the past 2 weeks and slight possible stalling on low revs when car going downhill. 3. Service centre calls me to say… front brakes need changing, an engine clean MAY resolve stalling issue and the noise that I complained about THEY CAN’T HEAR but it is MOST LIKELY the drive belt. Would you not think to yourself… common sense should be ringing in your head about now, hey the customer is complaining about a noise on start-up maybe I should investigate further? Should I keep the car an extra day to investigate properly? That’s not what they did.7 comments
my n.MyNRMA
Hi Edward, I am really sorry to hear that you’ve felt that the service has changed with your recent visit and you’ve now lost faith in our services.
Rest assured, we’re committed to always providing... Read more
the highest standard of service and trust anytime our customers need our help, so we’re concerned to hear that your experience has left you questioning your experience and repairs.Hi Paul,
Thank you for your reply.... Read more
If I'm not satisfied with the response of the store manager what is the next step of the complaint process? Is there a reference number and contact email address for this complaint? Could you also please send me a contact email address of the Padstow service centre as I am considering lodging a NSW fair trading complaint. Thanks, Edward.my n.MyNRMA
Hello Edward, Thanks for your reply.
If you still remain unhappy with the response from the store manager, we can escalate your concerns with our Member Relations Dept for review. We've not done thi... Read more
s as yet, as the store manager should be the first point of call to resolve, given your vehicle is at the workshop.Similar opinion? Write a review on ieatwords.com.au!
Marcus7241Sydney, NSW
- 16 reviews
- 12 likes
- Verified customer
Good at services but that's it!
Booked my car in to have the clutch inspected, dropped it off at 730am and was happy to pickup at the end of the day as I know it's a few hours to complete the work. Received a phone call mid morning stating the the work had not been done, made some adjustments only and flushed the system and suggested I return the car to the dodgy workshop that did the work under warranty or take to a gearbox specialist. Given a few excuses as to why the work wasn't done, 'it's a 3 hour job" and "I have a couple of techs off work today". Why didn't these guys ...Read more
just call or email when the booking was received and provide this advice then? When you make a booking, you expect the job to be done. If you don't want the work, just tell me and I'll go elsewhere. Now I've lost a day and still no closer to solving my clutch issue. The truth is, there is more money to be made in servicing cars than fixing clutches so don't accept bookings for work you don't intend to do! I'm so over dodgy service, I spend too much time away from family for these people to stuff me around when I need something done from so called "professionals".3 comments
my n.MyNRMA
Hello Marcus. Thanks for reaching out and leaving this feedback. I am really sorry to hear that we let you down though and did not complete this work. No job is too small for us at all, and we'd reall... Read more
y like to ensure your concerns are raised with the store manager directly. Can I please check to see which store you visited so we can pass the feedback on?Hi Paul, thanks for your reply. The branch was in Penrith. I usually deal with Gary who is always helpful but a new guy spoke to me. Please note that my car is now booked in with a gearbox specialist for repair.
my n.MyNRMA
Hello Marcus. Thanks so much for your reply. I am sorry that we've not responded sooner. It's a shame that we've left this impression and I appreciate the feedback about Gary, always being helpful. F... Read more
eedback is extremely important to us and I have relayed your experience to our store manager, just to ensure that we can explore how the situation could have been better managed. I do hope that should you need any mechanical work or servicing, we'll be able to help. Cheers, PaulSimilar opinion? Write a review on ieatwords.com.au!
FairpriceSydney, NSW
NRMA Car Servicing sub standard
I have been a member since 1988 and have always thought of the NRMA as THE leading brand for Australian Automotive services. Seven Hills Service Centre is overpriced and the hard sell by the staff does not add to the customer experience.
I asked for new brakes and were told that all four would cost $550 seemed reasonable as I had a quote from a local mechanic for $600 for all four. I left the service to the last minute and had to have it done on the day as I was leaving on a trip in the morning.
I received a phone call in the afternoon saying...Read more
it would be $550 for the front two tyres only and that it would be cheap parts and not Toyota parts. I was stuck so I had to pay the exorbitant price. Definitely shop around before accepting NRMA's crazy prices and attitude.1 comment
my n.MyNRMA
Hi Fairprice, As an NRMA Member for such a long time, I am really sorry to hear that we've let you down with our communication and pricing.
The NRMA established car servicing on the ever increasing ... Read more
requests from our Members who were looking for a reliable mechanical service that offers value and transparency.Similar opinion? Write a review on ieatwords.com.au!
KarenSydney, NSW
- 2 reviews
NRMA VEHICLE INSPECTION
DO NOT USE THIS COMPANY! I recently paid $360 for the NRMA to inspect a car for my daughter. The inspection picked up around $1500 worth of work, which I used to negotiate the price. I bought the car for $5200. I was told by the NRMA Inspector that it was a nice little car and that once I had spent the money on bringing it up to scratch it was a bargain as it had low Kms. We collected the car and on the journey home we noticed that the low gears were slipping but we put it down to the fact that the vehicle needed a good service or it was o...Read more
ne of the other issues that needed to be addressed. We had to wait 2 weeks to get the vehicle into our local garage where everything was fixed and in good working order - we thought! After 10-15 minutes into the journey, the gears started slipping again. We took the vehicle back to the garage and it was determined that the transmission was on it's way out and was going to cost in the order of $4-6000!!! We called the NRMA immediately and they were hugely apologetic and said that someone from senior management would be in touch within the next 2-3 working days. A week later nobody called!! I phoned them again and was told that they could see I had called on the system but there were no notes - seriously? I then had to go through the whole process again and was told the same thing - we take this very seriously and someone from senior management would be calling me back as a priority - nothing! Another week went by and you can imagine my dismay - I had to call them again and spoke to 2 different people who both said we are investigating the situation - at no point has anyone asked to look at the vehicle! I am now told that there will be resolve by the close of business on Friday - that will be 3.5 weeks. I do not know what the NRMA are investigating, but it definitely is not my car!!! I DO HOPE THAT THE CEO OF THIS COMPANY READS THIS MESSAGE!6 comments
my n.MyNRMA
Hi Karen, We completely agree that we dropped the ball on this issue and acknowledge that your feedback was not originally passed onto the correct area to investigate. Please be assured that we are lo... Read more
oking into the matter further and apologise for the additional delay. I also understand that our Member Relations Manager and team have also been in touch to gather information from your mechanic and also confirm that the team will be in touch again with you on Friday. Please be assured that your case is being worked on and investigated, to make sure the inspector followed the correct process, carried out all of the relevant checks for this inspection. The team will also take into account the report and any further information. If you also need any further assistance, our Member Relations Dept are accessible via phone during business hours.Dear Paul,
Thank you for your response. However, you do not mention, as confirmed by your team during our telephone conversation on Tuesday, that there will be 'resolve' to this matter on Friday! ... Read more
The dropping of the 'ball', as you put it, is by your inspector not checking the car correctly. I am $7,160 down right now without a usable vehicle. You have had adequate time to read the inspection report, or do you require me to send it through to you a third time? You will forgive my flippancy but I am now out of patience.my n.MyNRMA
Hi Karen, I can understand this would be a stressful situation, and I can see the delay in response was due to an issue that we are following up with our call centre.
In terms of resolving the matte... Read more
r, and understanding if the inspector has carried out the correct checks, this is not something for us to comment on without the team investigating - which is occurring now. There is no need to send a copy of the report as I understand these details have been received and trust the Member Relations Dept will be in touch as advised. Cheers, PaulSimilar opinion? Write a review on ieatwords.com.au!
Great service at Gosford NRMA
It‘s been an all round pleasant experience getting my car serviced - From making the booking to dropping the car off to getting a call while service in progress to picking up the car.
1 comment
my n.MyNRMA
Thanks for bringing your vehicle into our care Heidi. We're really glad we did not disappoint, and also make it easy when booking now. We hope you'll keep us in mind for your next service. Best wishes, Tait - store manager
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Roy JSydney Surrounds, NSW
Always a good experience
I've been using the Gosford branch for two family cars for quite some time. The staff are helpful and knowledgable. The quality of work is consistently good and great value.
1 comment
my n.MyNRMA
Thanks so much for the compliment Roy. We really appreciate your regular custom and we're here to help if you need us again. Best wishes, Tait - Store Manager
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EmmaIllawarra, NSW
- 2 reviews
Quick service and friendly staff
My car had a rego check yesterday at the Wagga service centre and it was done in a few hours. The mechanic explained the next steps that I needed to do (ie where I can get my windscreen replaced) next, and even rang the Wollongong store on my behalf! He broke down everything on the invoice so I was fully aware what they did. The complimentary car wash and vacuum is a major bonus too that other mechanics don’t offer. Would highly recommend the Wagga NRMA service centre!
1 comment
my n.MyNRMA
Thanks so much Emma. We're glad we could help with the inspection. We are really focused on communication and ensuring all of our customers have a breakdown of costs, repairs and things to consider so... Read more
that our customers are armed with this information. Happy to also take care of the wash and vacuum too, to ensure the car is running well and looking good too. Best wishes, Cory - Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
car service.
Overall experience was a big double thumbs up. Both front of house and back were extremely clean. The service on my car was well worth the money that was spent. Definitely be back.
1 comment
my n.MyNRMA
Thank you for the double thumbs up Linnie. It's great to know you'll be back too. We are here to help whenever you need us again. Best wishes, Paul
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Steve MSydney Surrounds, NSW
Gosford NSW NRMA car servicing
My first NRMA car service & the Gosford branch I used was excellent with the ease of booking in the communication throughout the service the time the service took & the very helpful staff & the members discount was a big help as well, “NRMA you made my day”
1 comment
my n.MyNRMA
Thank you Steve for giving us a go to experience our service firsthand. We are glad we didn't disappoint with service and pricing with the Member discount. We know that servicing and repairs can be a ... Read more
hassle, so we're pleased to know we could make your day. Come and see us again if we can help. Best wishes, Tait - Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
Elizabeth W.Canberra 2600, ACT
Service
Wow! So nice to receive efficient, friendly, customer oriented, value for $ service. I left with a smile on my dile. From the customer service desk to the mechanics they treated me with respect, greeted me with respect and gave me updated information.
1 comment
my n.MyNRMA
Hi Elizabeth, It's so great to hear how happy you were with the service, and importantly the customer service too. We are really proud of the team and ensure above great repairs, stands amazing custo... Read more
mer service too. We hope you'll keep us in mind if you need any further work or servicing down the track. Cheers, PaulSimilar opinion? Write a review on ieatwords.com.au!
Robert W.Kambah 2902, ACT
- 3 reviews
First time user of this service and was very satisfied with all that was done.
NRMA car servicing in Tuggeranong ACT proved to be a very satisfying experience. Staff were courteous, price was right and they attended to everything I needed done to my vehicle. I will definitely be returning for my next service.
1 comment
my n.MyNRMA
Thanks Robert. We are really pleased to hear how happy you were with the service as a first time customer. You can always expect the same level of service with any visit from our team as we are here t... Read more
o help. We look forward to being of assistance again. Best wishes, Matt - Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
Find out how MotorServe compares to other Car Service / Repair Centres
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Taren Point Store NSW
The ease of booking, friendly staff and efficient service, will work for me every time. I find the centre was very open to conversation and allowed me choice for what I needed.
1 comment
my n.MyNRMA
Hi June, It's really pleasing to hear how easy it was to book but also experience great service too from our team. We are completely transparent with our communication and believe trust in your mechan... Read more
ic is important, so we'll always explain pricing or suggested repairs upfront. We hope your car is running well again, but if we can help - please let us know. Best wishes, Matt- Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
First class service!
A first class customer service experience from start to finish. A relaxed atmosphere while waiting, I was kept updated on the process and the people went above and beyond. I highly recommend this service centre.
1 comment
my n.MyNRMA
Thanks for the fantastic rating Brendan. It's great you were kept updated and also felt the team went above and beyond too. Please keep us in mind if we can help with your vehicle again. Cheers, Paul
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Matt McGrathSydney, NSW
Padstow service good but legal knowledge poor
Rang Padstow Nrma To enquire about an esafety check. As I was to be away in England and wanted to make sure that I could register it online whilst away. I was informed that the esafety check lasted six months and that I could register my vehicle at any time online within this period. I received the registration papers the day before I was to leave and found that I could not due to not having a esafety check. Rang Padstow branch again and they told me the same six month statement and they could do nothing about it bar re examining the vehicle ...Read more
again and that the rta was wrong. As a retired police officer I rang my old stations traffic sgt. both his return answer and the RTA is that YOU MUST REGISTER YOUR VEHICLE WITH 42 DAYS OF THE DATE OF E SAFETY CHECK. Letter sent to RTA, NRMA Magazine and NRMA Complaints for legal examination so that misinformation is not give to the public . I would also state that I have always received good service from this service centre, but as you could imagine it leaves me wondering. Matt McGrath Padstow1 comment
my n.MyNRMA
Hi Matt, We do apologise for the delay in reply here. We understand though, that your concerns do not relate to our service, rather the information provided by the RMS in terms of registering your veh... Read more
icle. As per the e-Safety Check Report that has been provided, the RMS state the validity of the inspection is valid for 6 months, however for the purpose of selling the vehicle, the report must not be older than 42 days. This information is also available via the RMS website: https://www.rms.nsw.gov.au/roads/registration/inspections/index.html We do take pride in the service we offer, and are also concerned to receive this rating, when the concerns do not relate to our work. Our Member Relations Dept have also been in touch, and hope this matter has now been resolved. Best wishes, Jason - Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
AnneSydney, NSW
- 2 reviews
Best experience
My first service at Caringbah Store was a dream. Very clean and bright offices and friendly helpful staff. I was given a lift to my class at Miranda and offered a lift back when my car was ready. They phoned to inform me of any further expenses enquired. Very happy with the car, it purred all the way home.
1 comment
my n.MyNRMA
Thanks so much for giving us a go Anne. We are really pleased to hear how happy you were with the service, facilities and great team that bring it all together. You'll always receive the same standard... Read more
whenever you visit and hope that we can again assist when you need us again. Best wishes, Matt - Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
GaryMetropolitan Adelaide, SA
- 6 reviews
- 3 likes
Great service/repair from Tuggeranong NRMA Service
My car was towed in because it would not start - an intermittent problem that had occurred over the past 12 months with no-one (even the Mercedes dealership) able to identity the problem.
NRMA Tuggeranong quickly identified the problem as a cracked distributor cap (hence the intermittent fault), ordered a new part for overnight delivery and had the car back on the road (and working perfectly) for my return trip to Adelaide.
Ten out of Ten for both skills and customer service!
1 comment
my n.MyNRMA
Hey Gary, We really appreciate the 5 star rating, but also glad we could finally help with that intermittent issue you had experienced in the past. We are happy to get you back on your way and home to... Read more
Adelaide. Hopefully the car is still running like a dream! Cheers, Steve - Store ManagerSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Asx ls my 14asked
Hi I drive Mitsubishi ASX xbls 2wd atuo Wagon, I had 90,000km service and was told i need to replace the timing belt, Is this right ?
6 answers
my n.MyNRMA
Hi there, we would suggest calling into one of car servicing centres to ensure the timing belt is a listed item on your log book schedule as well as also inspect your timing belt to confirm if a replacement is needed.
Can a patrol man inspect the timing belt?
timing belt replacement 100.000 kilometers its in the log book NRMA will probably charge you just to tell you that & inspect the belt
Asx ls my 14asked
Hi I drive Mitsubishi ASX xbls 2wd atuo Wagon, I had 90,000km service and was told i need to replace the timing belt, Is this right ?
nothanksasked
is a front mudguard on a mazda2 absolutely important. is one needed.
3 answers
where does an answer come about mudguards on a mazda2.
I have Mazda 3 !!! Regret I am not in a position to advise re' Mazda 2 but I assume that a Mud Guard on each side of front bonet would be necessary
my n.MyNRMA
A mudguard is definitely important on any vehicle if they are available as standard from the vehicle manufacturer. especially as far as other road users, to prevent against thrown-up stones, mud, ice, snow and
water.
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my n.MyNRMA
Hello there, We are really sorry to read the title of your review and also hear that you've not been made aware of changes to your motoring bundle, which also included credit towards car servicing. We... Read more
's be happy to follow this up and look into this situation further, especially as you've not been made aware there were changes to your coverage. When you have a moment, please feel free to send through a PM by clicking on our logo and including your Membership # and contact details so we can investigate further. We can also help and investigate your issue on 13 11 22. We hope to hear from you. Cheers, Paul