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Reviews

2.8

275 reviews
5
(113)
4
(9)
3
(3)
2
(16)
1
(134)
  • Transparency
    3.9 (39)
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Conned

published

We took out a service agreement and booked a service for our car
The service person stated yes you have a credit for service
Upon the repair person doing the service
he stated that we did not have a service agreement and that we had to pay $575
I phoned the NRMA and was told that they had cancelled the agreement, No Communication,
They said that a payment had been missed although they take it out. No communication and note they waited till after a booking had been made. I find this unconscionable and abhorrent.
I was then spoken down to by a millennial who said she had been screamed at already today for the same situation
NRMA has a problem FIX IT
w

1 comment
MyNRMA
my n.MyNRMA
Chris H

Chris HSydney, NSW

  • 13 reviews

Expensive and have not fixed the problem.

published
3 comments
MyNRMA
my n.MyNRMA
Chris H
Chris H

Hi - I have contacted NRMA service Penrith today - they will have another look at my car - and see what they can do from there.

MyNRMA
my n.MyNRMA

Thanks for the update. I hope all goes well. But please reach out if we can help further. Cheers, Paul

Be wary if your car relies on its computer!

published

I took my BMW X6 for a service & a pink slip.
I would have thought that was pretty simple.
I get a call saying there has been an issue with the cars computer (that I didnt ask them to touch) & a module within the computer has broken. Leaving me without blinkers, hazards, windows not working & an host of other issues. Its going to cost me $1900 to fix. No offer of compensation & poor communication/service when I went to pick the car up.
Im an NRMA member. I will not be taking my car to an NRMA garage again.

3 comments
MyNRMA
my n.MyNRMA
Disgruntled
Disgruntled

Rego: [Number Removed]
Site: Brookvale NRMA garage
Date of service & breaking of computer: Wednesday October 9th
My mobile no.: [Number Removed]

MyNRMA
my n.MyNRMA
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Chana

ChanaHunter Region, NSW

  • 5 reviews

Clueless, month long delays and useless

published
Edward

EdwardSydney

Do not use --- poor shonky!! - dodgy service!! - NRMA Padstow. They will cheat you!!!!

published
7 comments
MyNRMA
my n.MyNRMA
Edward
Edward
MyNRMA
my n.MyNRMA
Marcus7241

Marcus7241Sydney, NSW

  • 16 reviews
  • 12 likes
  • Verified customer

Good at services but that's it!

published
3 comments
MyNRMA
my n.MyNRMA
Marcus7241
Marcus7241

Hi Paul, thanks for your reply. The branch was in Penrith. I usually deal with Gary who is always helpful but a new guy spoke to me. Please note that my car is now booked in with a gearbox specialist for repair.

MyNRMA
my n.MyNRMA
Fairprice

FairpriceSydney, NSW

NRMA Car Servicing sub standard

published
1 comment
MyNRMA
my n.MyNRMA
Karen

KarenSydney, NSW

  • 2 reviews

NRMA VEHICLE INSPECTION

published
6 comments
MyNRMA
my n.MyNRMA
Karen
Karen
MyNRMA
my n.MyNRMA

Great service at Gosford NRMA

published

It‘s been an all round pleasant experience getting my car serviced - From making the booking to dropping the car off to getting a call while service in progress to picking up the car.

1 comment
MyNRMA
my n.MyNRMA

Thanks for bringing your vehicle into our care Heidi. We're really glad we did not disappoint, and also make it easy when booking now. We hope you'll keep us in mind for your next service. Best wishes, Tait - store manager

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Roy J

Roy JSydney Surrounds, NSW

Always a good experience

published

I've been using the Gosford branch for two family cars for quite some time. The staff are helpful and knowledgable. The quality of work is consistently good and great value.

1 comment
MyNRMA
my n.MyNRMA

Thanks so much for the compliment Roy. We really appreciate your regular custom and we're here to help if you need us again. Best wishes, Tait - Store Manager

Emma

EmmaIllawarra, NSW

  • 2 reviews

Quick service and friendly staff

published

My car had a rego check yesterday at the Wagga service centre and it was done in a few hours. The mechanic explained the next steps that I needed to do (ie where I can get my windscreen replaced) next, and even rang the Wollongong store on my behalf! He broke down everything on the invoice so I was fully aware what they did. The complimentary car wash and vacuum is a major bonus too that other mechanics don’t offer. Would highly recommend the Wagga NRMA service centre!

1 comment
MyNRMA
my n.MyNRMA

car service.

published

Overall experience was a big double thumbs up. Both front of house and back were extremely clean. The service on my car was well worth the money that was spent. Definitely be back.

1 comment
MyNRMA
my n.MyNRMA

Thank you for the double thumbs up Linnie. It's great to know you'll be back too. We are here to help whenever you need us again. Best wishes, Paul

Steve M

Steve MSydney Surrounds, NSW

Gosford NSW NRMA car servicing

published

My first NRMA car service & the Gosford branch I used was excellent with the ease of booking in the communication throughout the service the time the service took & the very helpful staff & the members discount was a big help as well, “NRMA you made my day”

1 comment
MyNRMA
my n.MyNRMA
Elizabeth W.

Elizabeth W.Canberra 2600, ACT

Service

published

Wow! So nice to receive efficient, friendly, customer oriented, value for $ service. I left with a smile on my dile. From the customer service desk to the mechanics they treated me with respect, greeted me with respect and gave me updated information.

1 comment
MyNRMA
my n.MyNRMA
Robert W.

Robert W.Kambah 2902, ACT

  • 3 reviews

First time user of this service and was very satisfied with all that was done.

published

NRMA car servicing in Tuggeranong ACT proved to be a very satisfying experience. Staff were courteous, price was right and they attended to everything I needed done to my vehicle. I will definitely be returning for my next service.

1 comment
MyNRMA
my n.MyNRMA
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Taren Point Store NSW

published

The ease of booking, friendly staff and efficient service, will work for me every time. I find the centre was very open to conversation and allowed me choice for what I needed.

1 comment
MyNRMA
my n.MyNRMA

First class service!

published

A first class customer service experience from start to finish. A relaxed atmosphere while waiting, I was kept updated on the process and the people went above and beyond. I highly recommend this service centre.

1 comment
MyNRMA
my n.MyNRMA

Thanks for the fantastic rating Brendan. It's great you were kept updated and also felt the team went above and beyond too. Please keep us in mind if we can help with your vehicle again. Cheers, Paul

Matt McGrath

Matt McGrathSydney, NSW

Padstow service good but legal knowledge poor

published
1 comment
MyNRMA
my n.MyNRMA
Anne

AnneSydney, NSW

  • 2 reviews

Best experience

published

My first service at Caringbah Store was a dream. Very clean and bright offices and friendly helpful staff. I was given a lift to my class at Miranda and offered a lift back when my car was ready. They phoned to inform me of any further expenses enquired. Very happy with the car, it purred all the way home.

1 comment
MyNRMA
my n.MyNRMA
Gary

GaryMetropolitan Adelaide, SA

  • 6 reviews
  • 3 likes

Great service/repair from Tuggeranong NRMA Service

published

My car was towed in because it would not start - an intermittent problem that had occurred over the past 12 months with no-one (even the Mercedes dealership) able to identity the problem.
NRMA Tuggeranong quickly identified the problem as a cracked distributor cap (hence the intermittent fault), ordered a new part for overnight delivery and had the car back on the road (and working perfectly) for my return trip to Adelaide.
Ten out of Ten for both skills and customer service!

1 comment
MyNRMA
my n.MyNRMA
Page 3 of 14
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Questions & Answers

Asx ls my 14

Asx ls my 14asked

Hi I drive Mitsubishi ASX xbls 2wd atuo Wagon, I had 90,000km service and was told i need to replace the timing belt, Is this right ?

6 answers
MyNRMA
my n.MyNRMA

Hi there, we would suggest calling into one of car servicing centres to ensure the timing belt is a listed item on your log book schedule as well as also inspect your timing belt to confirm if a replacement is needed.

Asx ls my 14
Asx ls my 14

Can a patrol man inspect the timing belt?

thomas p
thomas p

timing belt replacement 100.000 kilometers its in the log book NRMA will probably charge you just to tell you that & inspect the belt

Asx ls my 14

Asx ls my 14asked

Hi I drive Mitsubishi ASX xbls 2wd atuo Wagon, I had 90,000km service and was told i need to replace the timing belt, Is this right ?

1 answer
thomas p
thomas p

no 100,000 kms

nothanks

nothanksasked

is a front mudguard on a mazda2 absolutely important. is one needed.

3 answers
nothanks
nothanks

where does an answer come about mudguards on a mazda2.

Darrell P
Darrell P

I have Mazda 3 !!! Regret I am not in a position to advise re' Mazda 2 but I assume that a Mud Guard on each side of front bonet would be necessary

MyNRMA
my n.MyNRMA

A mudguard is definitely important on any vehicle if they are available as standard from the vehicle manufacturer. especially as far as other road users, to prevent against thrown-up stones, mud, ice, snow and
water.

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