We recently had a landlord claim, the tenants trashed the house, had unapproved pets within (they stuck to their stories that the animals were "breaking in" to the property), vandalised everything and had to be forcibly evicted - not to mention being nearly 3 months behind on rent.I lodged the claim on the 23rd of December. Fully expecting it to be a month or so before I heard, given the size of the claim, the bushfires currently burning and public holidays. I was settled within 2 weeks. And they have honestly been amazing to deal with. Excellent company - I cannot highly recommend enough!!!

NRMA has denied my claim on my landlords cover after the renters let their supposed to be "outside only" dog into the property and it has been urinating against the back sliding door

Delays and confusion during assessment process. Claim for carpets ruined by tenant has been denied as NRMA say it is ‘tenant neglect’ and not malicious or deliberate damage. Poor communication between NRMA and their outsourced assessor. Property was left untenantable so also dealing with loss of rental. On speaking to other insurers this damage would have been covered under a landlord insurance policy. Needless to say I will be changing insurer

On 14th May took out new landlords insurance on Investment property in Muswellbrook NSW
Have now tried THREE times over the phone to get the policy documents for this new policy (I Have a total of 5 policies and have been with NRMA for 18 years) mailed to my residential address in Springwood Qld.
This seems to be too hard - still have not received policy documents. Paid premium of $1201.30 which has gone out of my bank account but no policy documents.
Please tell me what you want from me to get the policy document mailed to me.
Have been with NRMA a long time - do I have to go elsewhere to get service? Not asking for much

They would not pay for talent damages, if you hold strata insurance don't ever consider NRMA policies as their contents policy only cover curtains and carpets if there's any other damages that's caused by your talents in the property even if they stuff rubbish down then drain you're not covered, also each time you call through they will yell you a different story some will say we will cover it and then you call again they will then tell you they won't cover.

People there don't really know what they're doing at all each time you call they tell you a different story about your claim， terrible company.

NRMA will not pay us the loss of rent during the period that we need to repair the water damage in the bathroom.We currently don't have any tenants in the house at the moment as the house is inhabitable. NRMA said that the PDS states that if we had tenants in there, that they would have paid the for the loss of rent, how on earth are we going to keep the tenants in there with the bad smell from the water damaged bathroom. NRMA's premiums are the most expensive out there, thinking by going with them they would have helped us, that's a load of crock!
Very very disapointed.

Would not pay out on loss of rent after unit was flooded by a faulty hydrant. Said need building insurance but why would you have building insurance when you are already paying for building insurance through body corporate. Expensive premium too.

Tenants left leaving holes in wall, carpets ruined broken locks and behind in rent.
Building inspector viewed said should be fine to have repairs done, obviously NRMA not so keen so sent out own assessor who said we could not prove damages were caused by a malicious act (yeah right) paid not a cent, no longer with this company

We hold two landlord policy's with nrma for years never claimed but tenants decided to allow two large dogs to live inside resulting in our two year old carpet and underlay to be replaced through out the house and out hardwood brush box timber floor to be re sanded and polished, nrma said sorry nothing they could do leaving us wondering what our policy actually covered. Closed all policy's with nrma please beware landlords

Too many loopholes, no protection for landlords

Staff were ignorant of details of the policy, sales have no idea about claims.

Took months to return my calls, at times didn't return my calls.

Charged me double the amount of excess that was on my certificate of insurance.

Terrible experience trying to get the neccesary money to repair our property, I will certainly never go with NRMA again for any insurance.

Currently dealing with the ombudsman to try and get justice.

I was with Allianz for many many years. Only reason that I changed provider is due to price. Got a cheaper price with another provider and Allianz couldn't match it which was a bit of a dissapointment considering that I have been a loyal customer for many years. The website is user friendly and when you do call the 1800/1300 number you aren't put on hold for ever like other providers. Suggest that you may as well give them a go.
Easy to get quotes on the website and easy to join up. Price is fairly competitive with other providers
didn't really come across any

Error got fixed up but I did lose my trust in NRMA. But other than that I find the policy quite easy to follow, have not had to claim as yet so not sure how good they are at that.
Easy to get set up, over the phone or at the branch. Got a discount due to loyalty. Monthly payments are accepted.
NRMA made a ridiculous error on my policy which caused an address error and ultimataely cancellation of a policy which was not picked up for 6 months until I found this out myself and got rectified. Lady at the Eastgardend branch did correct and reset up the policy.

Bought Landlords policy 12 months ago. Renewal has increased substantly even though no claims. Found a compatative policy with Allianz $200 cheaper.
National, well marketed company.
Despite always touting value for money, the premium of my policy has risen considerably. When querying the rise, they do not budge or negotiate.