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Reviewer Photos & Videos
Almost totally useless web page
Can't get an answer on a product, is it not available on? is it available in store? Try the answer page does not have a reference to the actual description on their web page.
If you are going to have a web page with information make it usable would have been better with junk mail advertising.
- Online store
- Verified customer
Cheap and affordable
I find officeworks got cheap and affordable. It's hard to contact customer service though and you can't directly call a specific shop to ask for item availability hence giving them a score of "good" only. Attached is email notification as proof of purchase. I removed my contact details for safety purposes. So far I'm satisfied with the items ordered.
Worse thing about Corona Virus was OFFICE WORKS
Normal items taking more than 2 weeks to get delivered. You cant call the store, you need to physically go into the store and ask about your items because the tracking system obviously isn’t working.
- Online store
- Verified customer
Misleading and ever changing delivery times
I ordered a desk to work from home during the Kung Flu crisis. Before I paid my money it was billed as next day delivery. After I paid came the truth, that there were delays. Every day they said it would be delivered that day, and it never was. To make it worse, they have a ridiculously wide window, from 8am to 5pm - they can't even narrow it down to morning or afternoon, meaning it was a risk to go to the shops. After a few days I tried to cancel the order, but the only way is to phone their 1300 number. Good luck with that. I tried seve...
ral times but gave up after long waits. The last time, after waiting on hold for 15 minutes, I had a message "current waiting times are in excess of 70 minutes". I then went to a local Officeworks store to see if they could help, but they just directed me back to the 1300 number. So I still don't have it, Easter is coming up and I can't cancel. Great. I appreciate there is a crisis at the moment, but they should have been upfront about the delays and should not feed me consistently false information. There must be better operators out there.
2 weeks to deliver from 4km away shop.
I have ordered Monday and got tracking the next day expected to arrive on Wednesday. And now I’m still waiting and expecting to receive in the next 10 days. Do not believe on their next day delivery it’s absolute rubbish! Do not trust their mailman service as well! They will take 2 months to arrive. Once I receive my current order I will never ever use any of the officeworks again. I never had a good experience with them. Absolutely bad customer service even their store which I went on Thursday.
Seems like Covid-19 Destroyed them!
I live rural and ordered a desk for “click and collect” that was in stock, with the estimate of it being ready in 2 hours. Later that day, I get an email saying it’s no longer in stock. Tracking says it will be in a few days.
Fast forward to now, over 2 weeks later. Tracking updates every few days to a later date (now next Tuesday), but the progress bar is not moving.
You can’t call them, and they cite Covid-19 as the reason. You can email them - I did - and they likely won’t reply. It’s been 16 days since my email.
Here is the issue, Covi...d-19 aside: their click-and-collect system has a “lag” because it’s tied to products on the floor, not in the back, and setting those aside is not a priority. A simple ‘sold’ sticker system would alleviate this, but they are clearly too cheap to do so. I have to go to a store to deal with this, which is a 1.5 hour drive away. I guess I’ll just wait until July when the desk is finally there, go get it and then never deal with them again.
Ordered an item on Saturday that was booked for delivery Tuesday. No one was home when the courier arrived, so the Futile Delivery Team (an apt name) sent me a text. I replied telling them I'd be home from work before 9am Wednesday (today). The item is now booked for delivery Thursday, with no guarantee there'll be anyone home to receive it. If I'd read the reviews on this site beforehand, there's no way I would have ordered from Officeworks Online and I certainly won't again. And apparently, Redland City is regional and isn't eligible for free...delivery. Update: The item actually arrived on the Wednesday, but it was in a box big enough for at least 6 of them, with no packing around it. It still doesn't show as delivered in their system, the next day.
Fast shipping, user-friendly website, great selection, price and everything came as described
Ordered some kids art and craft supplies, website is easy to use with variety and great price. I was so surprised to see same day delivery for orders over 55 $ if order is made before 11.30. I gave it a try and so it did. It arrived the same day. Highly respected for those who made it happened during this Covid-19 crisis.
Removal of collage prints in new online photo ordering
In creating the new online photo system, it may be faster to upload (I am not sure as I didn't get to try this). Thankfully they kept the photos from my account that I had previously taken hours to upload, but they have taken away the simple collage print option away that was available in the previous system. This I require for my business to create collages of photos for the children (I just needed a 6 x 4 in half). WHy on earth has this option been removed! You will not get my business now for photos! This is all I need to print, and had a good price. Why on earth would you remove it! It makes no difference to you!
Epson A1 Printer sold with no ink
We purchased the Epson T3160N based on the cost and also the fact we had trouble with a previous HP Printer.
After spending $1200 you would think it would come with ink!
It comes with what it calls initial ink!
Printed 8 pages and it now says low ink and wont print.
Now have to spend another $300 on new cartridges!
Truly a disgrace on Epson's part as it was never mentioned in any literature or sales pitch.
shocking service and communication
placed order and received a delivery day, waited home all day, it didn't arrive so checked tracking the delivery was put forward, it has now been put forward 3 times, sent them an email, no response, if amazon, apple can deliver on time or in most cases before their stated delivery date, why can't officeworks? i am sure their volumes are much greater than theirs.working from home and need this piece equipment.
Scanning a document and putting on the USB
I went to office works fountain gate on 5th of April 2020 to have my daughters birth certificate scanned on my USB . The lady ( name Natalya ) a very big woman served me . She was very abrupt not friendly her tone of voice so bad and talked to me like I was a dog . I also asked her that I wanted to send the document sent to my daughters email . Her listening skills were very bad . She only heard half of what I requested . She scanned the document n then asked me to come to the other counter for me to pay . When I paid and asked if I could send ...it to my email . She acted as if I never told her to send it to the email in the first place . She also did not even say thank you to me . It saddens me to see that if a business is open it is primordial to still give an excellent customer service despite the covid 19 . I am a customer that brings revenue to your store . I need to be treated with respect at all times .
Delivery - what delivery
As one of those high risk to Covid19, and thus confined to the home, my power lead broke. As the computer is my window to the world, I ordered one for home delivery. The date for its arrival kept moving, which is fine as some delay is expected, however it was delivered today to a newsagent which is further away than the store! I was in all day, so lazy courier. On checking the status of my order it is still outstanding and due for delivery next week. I had already sent an email requesting a status update, no reply to it. Poor customer service and I will certainly not be using this company again.
unable to complete online order due to poor webpage design
also unable to contact Officeworks by phone due to their faulty automated answering system
they do not want to do business !!! why don't they just turn out the lights.
Awful!! customer service is awful
I purchased a monitor which was available for click and collect on Five Dock store 2 days later. so I bought it. on the due date, I called the store and all phone numbers but my calls being dropped!! so I had to go to the store in this situation of Coronavirus and put my health at risk. no ones in store don't know when I can get it, they even didn't make a call to give me a response. then, collection date being postponed for another day and then, every day they have been changing it.
I sent couple of messages through their website, no one ans...wering!! I called couple of times, but based on the store manager, head office dropped down all the calls because of customer inquiries! but they don't keep anyway for a customer to contact them. and when you asking a simple question they just say "WE DON'T KNOW" all of their staff! I think the only one knows something is their CEO who dropped all the calls!! Finally, today after all my search on the internet, Linkedin and all available online platforms, I got someone in call and ask for my order. she said it's being dropped down in the warehouse but don't know when you can collect!! I'm really surprised no one knows anything in this company. Now, I can't buy anything from any store with this price as nothing is available, and the Officework does not help at all. I asked for the supply chain management system to respond but get nothing, asked the customer service center and get nothing, asked the store manager and get nothing. She offered me to refund my money, but now I can't buy anything with that money!! after one week they just useless!! she was shouting me on the phone I don't know!! I don't have access more, I can't check it for you and go ask the warehouse department. But, I don't have the warehouse department number! how can I follow up? is there anybody here to understand responsibility? who's responsible and who support the customer?
Not understanding the miss communication with office works, needed new computer for work and placed the order for pickup at a store due to being led to belief that it was in stock a local store. Later to find out that it was not and need to be delivered from warehouse. I was given a date of 31 March 2022 as pick up from store but when i went into store to query the order i was told it would take a week and if i wanted to cancel the order i would have to call the 1300 number and or wait until it arrived for refund. I called the 1300 number and n...o one can give me a straight answer as it if and when delivered and i have to wait and wait in order to cancel the refund. I do not have the product and it is still in procession of office works so why do i have to be inconvenienced and forced to wait and have my funds tied up.
Office works are unable to be contactable
We made an order approx 3 weeks ago. I placed the order number in to their tracking system and it says its invalid. I emailed them and 5 days ago and they havent returned my email or called me
Poor service, never using them again
I bought a monitor that was to be delivered the next day, order number 163601152 after about 2 days and calling to find out what was going on, they deliver a wrong item to me. I rejected it and told them about it they said they needed to investigate where my order is, I got fed up after another 3 days and asked for a refund. These guys don't know what they're doing.
Appalling online shopping experience
Purchased 2 items but only 1 was delivered. Blame it on their appalling delivery partner Toll but Officeworks was no help in helping to resolve any issues. You'd think Officeworks would be a reliable name. This is my first online purchase and never again.
Still waiting for delivery after 2 weeks.
Ordered 5/3, despatched email received 6/3, still waiting for delivery 20/3. Warehouse is one hour from my address. Phone enquiry no help, can't track (though tracking is part of deal)
Questions & Answers
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