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Officeworks Online store (page 2 of 10)
Reviewer Photos & Videos
Still waiting for delivery after 2 weeks.
Ordered 5/3, despatched email received 6/3, still waiting for delivery 20/3. Warehouse is one hour from my address. Phone enquiry no help, can't track (though tracking is part of deal)
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cbryderSouth East Queensland, QLD
Unfortunately, your order was unsuccessful! Yay!
Email received from Officeworks below,
"Hi #
Unfortunately, we have had to cancel and refund your order # 12349 as it did not meet our customer privacy and security standards when shopping with Officeworks.
If you believe this cancellation has been made in error, please contact us referencing your order # 12349.
We apologise for any inconvenience this may have caused."
...Read more
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AmySydney, NSW
- Online store
- Verified customer
Unreliable delivery system and customer service was not helpful
Delivery system was unreliable, customer service was not helpful. I ordered printing online for more than 700$ since 2 weeks ago and still waiting. I should review this website before I ordered my printing and I now desperately need to use those printing documents for my business. Please take my advice, do not do any business with this company.
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Ron
- 5 reviews
Not getting deliveries.
Goods ordered on the 10,11 and 12th March.
To date only one item from one order has been delivered.
Online system for tracking is no use, and has not been working for sometime now.
Time to start using the competitors of WINC
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TammiHobart, TAS
- 9 reviews
- Online store
- Verified customer
Easily navigated
I went on looking for a specific product. I found it quickly and without stress, it's very detailed underneath the products so you can be sure that you're getting the right thing. Easy delivery. AFTERPAY available
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PAM177Metropolitan Adelaide, SA
- 2 reviews
Absolutely appalling online experience
Ordered an office desk from Officeworks because it was needed urgently and the promised delivery date was sooner than other retailers. Took two full days off work waiting for delivery (their logistics partner doesn't provide a delivery window other than between 8am and 5pm) and still haven't received it, even after being told it was definitely on the truck for delivery today (Friday). I'm now being told it might delivered on Monday with no possible way to find out for certain. Will never buy online from Officeworks again and I'm sharing this experience to warn others to buy elsewhere.
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landscape f.Greater Melbourne (Outer), VIC
Yeah not bad
They don't have any wow products. Toilet paper war seriously. Technology not bad. As education it's made for that only products. Say someone doing art or any. They need high end product but office workers is limited in that . Say someone pay 3000 or 4000 in a PC . What's the outcome
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The reviewer stated that an incentive was offered for this review
JLO
- 10 reviews
Nightmare - customer service non existant
Hello does anybody work there??? No answer on your main 1300 number and no answer on the 3 closest stores near my office. Three days now I’ve been trying to order online and your website is broken, 3 days I’ve been trying to call you and you ignore your phone calls!! I’ll purchase elsewhere for no one good bye.
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K A.Darling Downs, QLD
- 4 reviews
Postage rip off
Went to order 2 micro SIM cards, the postage was going to be over $25 for them (you all know how big micro SIM cards are..) I submitted feedback and got a reply that was basically "if you don't want to pay the delivery cost chose click and collect instead" .. paying a delivery cost was not an issue, but a FAIR cost, not some ridiculous over inflated amount. I live a few hours from the store so was quite prepared to pay fair delivery costs. I bought the items elsewhere and had them sent express post from a different state and it cost me a third of what office works wanted.
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iamagirl1969South Australia
- 12 reviews
30 day business banking account application rejected so went straight to Harvey moron where I spent $1400.0
I went into a local office works store to speak with a business account representative in regards setting up a 30 day business account. A couple of days later I went online to my account to upgrade to this service. Two days later I get a do-not-reply email from Office (with no name attached to it and no contact numbers) stating that my application had been rejected, with no reason why but giving me some (less than helpful information about zip and afterpay options). I have just been offered an ongoing contract with a large regional TAFE and nee...Read more
d a brand new laptop and associated software. So I went to Harvey Norman and spent $1400.00 with them. They also set me up with a business account that was activated (approved) within three hours. My business ( I work on an ABN) earnt over $90k last year but apparently this is not good enough for Office works. Avoid this retailer. There are better businesses out there and other retailers that treat small business owners a whole lot better!1 comment
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Wachara W.Sydney, NSW
- Online store
- Verified customer
never on time
I ordered Sunday and selected Premium Next Day Delivery and it said on the way all Monday 8-5 pm waited till the end of the day never get deliver.
please do not order online if you think going to be on time.
go somewhere better service.
please do not order with them
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tortured.writerSouth East Queensland, QLD
- Online store
- Verified customer
Worst Service Ever
I ordered a big order on Wednesday and selected Premium Next Day Delivery and it said it would be delivered by the Thursday.
The next morning when I checked the tracking on the website, it Clearly stated that it was on board for delivery and would be delivered on Thursday 20th February between 8am-5pm.
Because the order was very large and I had to stay home all day for 9 Hours waiting for this delivery to arrive. 9 HOURS I waited at home for a delivery that not only did I select the Guaranteed overnight delivery on, but that also the track ...Read more
and trace on the website told me that it was on its way and would delivered Thursday 20th. After 9 hours of waiting and not being able to do anything whatsoever because I didn't want to miss the delivery, the order never came! I rang customer service and the operator was RUDE, unhelpful and offered no reason as to why my guaranteed overnight order didn't arrive but promised it would arrive Friday the 21st. He said it will "Definitely" be delivered on friday now and wasn't sure why it didn't come yesterday. So I get up the friday morning and check the tracking and now it says it's coming on monday!!! Monday??!! How does "Premium next day delivery" move from thursday to monday? That's not next day delivery, that's 5 days later!! How can they claim to have next day premium delivery, then it doesn't arrive the day it's supposed to, then after promising on the phone that it will come the next day, moving it to monday! 5 days later. How can premium overnight delivery take 5 days. I'm baffled. Guaranteed in 2 different ways to come then next day, then promised over the phone that it will come the day after, then changes to 5 days!!!
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Frankie
- 2 reviews
If I could rate it lower than 1 star I would.
Ordered a 5L container of Windex and a microfibre cloth over 2 weeks ago. I tried to cancel the order the day after I ordered via the online shop but was told I cannot cancel it until I have received it as I need to ask for a refund. Then I call the shop and they said it was arriving last week but when we go a few days later it's not arrived. Another week goes by and still no update so I call both the shop and online store multiple times until someone finally answers. They inform me my order has not arrived and I cannot get a refund until it a...Read more
rrives. Attempts to talk to a manager are refused initially however after 15 mins of pushing for a manager, he finally takes the call and says the Windex has arrived but not the cloth however if I want a refund I have to come go into the shop in person. That will be 2 trips to the store and 3 calls to get a my online order of $18.11 refunded. Next time I will just go straight to Bunnings.Similar opinion? Write a review on ieatwords.com.au!
BrianGreater Melbourne (Metropolitan), VIC
They don't even know if or when it will be delivered
Ordered business cards online 4th Feb, 4 to 8 days delivery to store. sent me a link I could look at to see how the order was progressing. Status never changed. Tried ringing the head office. The first call never got answered, after listening to endless marketing messages it asked me to do the survey and then the call cut out. I called back. This time I gave them the order number but they couldn't tell me anything, none of their systems seem to be working. They could tell me anything other than they had my order; no idea if it had been printed,...Read more
or sent to the pickup store. I had to contact the pickup store, they hadn't received it. So I have no idea if I will ever see the business cards I ordered, even though the staff tried hard to help. A dreadful experience. Don't order online with them.Similar opinion? Write a review on ieatwords.com.au!
Nancy S.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Poor delivery service! Poor customer telephone connection!
I placed an order on 6th Feb 2020 and it was a same day delivery. I have not received it on 12nd Feb 2020. I tried a call the service line 1300 633 423 and I could not talk with anyone. I tracked my order again this morning, it showed the goods was delivered on Last Thursday. I tried to called 1300 number again, it was not working again. I will go to buy goods in person in the future. Very frustrated. I had to contact Mentone Officeworks for a help. As you know, they could not do to much because I did not order it from their shop.
Meanwhile...Read more
, I would complimented the staff at Mentone shop of Officeowrks and they were very helpful and supportive. Although I did not order the goods from their shop, they helped me to call the Officeworks centre. Thank you those two nice ladies who works in the Mentone Officeworks. In the end, I would suggest officeworks to check the 1300 line and maybe add online live chat in order customers can receive a proper customer service.Similar opinion? Write a review on ieatwords.com.au!
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Brisbane A.South East Queensland, QLD
- 3 reviews
Absolutely useless
Why they have same day delivery listed on there site is beyond me . When nothing gets delivered the same day . Just like my order now was meant to be delivered the same day nope didn't happen instead it coming 3 days after its meant to be delivered . Not to mention the oxley store doesn't even know how to answer there phone at all tried ringing them for an hour and it just rang out and that's by starting to ring them 10 minutes after they had opened .
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Photo book disaster
After spending hours preparing a photo book of a recent holiday, it was delivered incomplete. Looking back on my account I can still see the finished version and how it should have been printed. Customer service could not care less when I informed them of their mistake. Will never order a photo book from Officeworks again.
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Delivery
Ordered some things online 2 weeks ago was suppose to get everything on next day delivery.. they separated my orders got everything beside my monitor that hasn’t came waste OfTime.
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CorySouthwest, VIC
- Online store
- Verified customer
Much take. Little give.
I placed an order online. I did not receive order confirmation email as stated. The full amount was deducted from my bank account immediately. Received email to say my order needed to be verified. Forty minutes later my order was rejected. When I called to ask why, Officeworks was unable to provide an explanation. I was told my money was back on my card (not true) and I could try ordering again. Certainly wasn’t going to do that based on a lack of information as to why the original order was cancelled. It’s ridiculous and I would have thought c...Read more
riminal that the money can leave my account so quickly but not return in the same manner. Also that transaction was declined by Officeworks third party provider AFTER they took my money. My bank temporarily blocked my card because they thought the transaction was a bit dodgey. I think they may be right.Similar opinion? Write a review on ieatwords.com.au!
Alan Z.Sydney, NSW
- 2 reviews
Horrible Experience
Order a laptop with a bag and got email regarding collection and went there to pick up but it wasn’t ready, same thing next day and been charged for whole money, don’t know what to do
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Questions & Answers
Lynette kasked
Tracking a order number 0123918625
No answers
Wimasked
Do you have cheap windows ten microphone video recorder
knightasked
purchased a games chair for my son,it still has not turned up,i have been given two delivery dates and both times nothing came and not even a phone call from driver to say it wont be here
1 answer
Logically the only way forward would be to contact them directly rather than ask the public in a review site
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iamagirl1969
Just got a phone call from a lady representing Office Works and let's just say the phone conversation I had with her, was less than salubrious. She started off by trying to look for someone in my bus... Read more
iness name? She then told me that the do not reply email was from a third party (funny about that, considering it clearly states that it came from Office works) when I asked who the third party was, she declined to give me any information (which make me suspicious that she was not being entirely honest me me) she then wanted me to direct her, to my companies website ( I work under an ABN and not for a Proprietary Limited Company, so don't have a company website) and made this quite clear to her, at the beginning of the conversation (she faltered and then I realised, that she didn't understand the difference between an ABN and PLC status) She became more and more upset, stating that I was somehow "harassing" here. When I pointed out, if I had staff and they were as non-transparent as her, I would cancel their contracts. She ended the conversation by hanging up on me. I don't know how you recruit, or where you source your staff from Officeworks, but I can assure you, that you need to go back and do some serious re-training in this area! The damage has been done Office Works. You just can't wave some kind of magic wand and go back in time to fix this. Your business policies and practices are woeful and you are losing customers and potential business, because of practices.