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Reviews

2.1

183 reviews
5
(35)
4
(10)
3
(6)
2
(18)
1
(114)
  • Product Quality
    2.8 (124)
  • Return Claim MadeYes (23) · No (122)
  • Customer Service
    2.2 (141)
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Amelie

Amelie

  • 3 reviews

Good service, apart from the fact that checkout ladies were talking the whole time

published

I bought a Fitbit versa instore and the whole time I was trying to checkout, they were gossiping from the start! There was no one in line but I had to wait a bit for the checkout ladies to realise I was actually waiting and they didn't even acknowledge me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOrange, NSW
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Rebecca T.

Rebecca T.

  • 4 reviews

Just in time

published

Having been working from home due to corona virus I found their levels of stock allowed me to get what I needed when other places were sold out, really good value - their printing rocks so if you need photos printed that's a good thing to get done at Officeworks when you're picking other stuff up.

Customer Service
Product Quality
clayton

claytonMelbourne

  • 8 reviews

Laptop - with previous owner details and naked photos

published

I bought a la[top from Mentone store, on Nepean. It still has the name Paal Golden on it. - when you go to log in. He is Lawyer and has all his legal files are on teh desktop on it for his firm. Surely you do a basic check on these laptops before you sell them? shocking - it is filled with confidential information, even private naked photos. 101 OW's...

Customer Service
Product Quality
Return Claim MadeNo
Store Locationmentone
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Crap ordering - Click bait - not click and collect

published

Went online to order 2 laptop computers that were shown as being in-store and 2 headsets (granddaughters homeschooling). Order accepted, it is not possible to contact store or any Officeworks staff and 21/2 hours later got the message "Unfortunately order unsuccessful". In that time I could have bought the same 2 computers from Harvey Norman, who are now out of stock. The problem for Officeworks is that I buy extensive Officeworks products Melbourne to Cairns. No longer and also will instruct all family members not to deal with Officeworks. Absolutely disappointed, reflects poorly on the company. Should not be attributed to covid 19,



Customer Service
Return Claim MadeNo
Store LocationGladstone Queensland
BarneyRubble

BarneyRubbleWestern Australia

  • 2 reviews

Varta Universal Charger

published

Ordered a Varta Universal Battery Charger on 31 Mar 2020 - $29.95. Picked it up 1 April 2020 from the Mandurah store. Does not work Puzzled. I have several rechargeable batteries and they failed to light up to indicate the charger was working. Had to rub the positive and negative points against the charger and for a very short while the lights appeared. Then the charger stopped doing what it is supposed to do. The product is not worth the money being asked for it. I will be returning the product and asking for a refund.

Product Quality
Return Claim MadeNo
Store LocationMandurah WA
Mezz

MezzCentral West, NSW

  • 3 reviews

Mistakes by Online Handled well Instore

published

A mistake was made when delivering my fitbit to the Bathurst Store, when I opened the box there was a random item inside. They looked after me straight away, they called the head office to get approval to give me the same fitbit from instore so I would not have to wait. I did have to wait 15minutes or so but it was fixed then and there as a matter of priority from the Physical store and that is all I could ask for.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBathurst
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iman youssef

iman youssefHobart, TAS

Pilot Pen

published

This pilot pen is the best pen i have ever used. The grip is amazing the ink rushing out on to the paper is exquisite. Office works did well on this one. 5 stars.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationhobart office works
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Not taking phone calls. Wasted time going to store multiple times.

published

I understand that things are a bit tough with the ongoing COVID-19 pandemic, but OfficeWorks have implemented a terrible policy by not allowing people to call the stores to check if stock is available. I could not order anything online so the only remaining option was to visit a store. I did this multiple times in the past few days just to find out that they don't have any stock (the staff members even refused to go have a look out the back). Complete waste of time and put myself at risk multiple times because they refuse to allow phone calls and you can't order anything online. Ended up spending my $500 elsewhere. Won't be going back.

Customer Service
Return Claim MadeNo

Would NEVER bye a laser tablet again!

published

I brought a laser tablet, only had it for 2 weeks. It sometimes played up went very slow, one day i put it down on the bed and walked off, came back and notice the screen was all cracked, i felt the screen couldnt feel it cracked on the outside, it was all under the screen, you couldn't see anything on the screen when unlocking it. Took it back to the store ask for them to fix it, they told me they could sent it away but i would have to pay for it, asked how much it would cost they said $100. ( thats what i payed for the tablet)

Customer Service
Product Quality
Return Claim MadeNo
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Unhappy

UnhappySouth East Queensland, QLD

  • 2 reviews

Unreliable click and collect made worse by shocking service

published
Customer Service
Return Claim MadeNo
Store LocationSouthport QLD

Shop elsewhere while the virus outbreak is here

published
Customer Service
Return Claim MadeNo
Store LocationO'Connor, Western Australia

Bad attitude and not helpful!

published
Customer Service
Return Claim MadeNo
Store LocationElsternwick
Baz

BazSydney, NSW

Canvas Print

published

This is a small thing, Office works advertise their canvas prints as "Material: Artistic satin canvas with solid softwood frame with a wedged mitre joint and nylon hanging point", "Your canvas print will arrive ready to hang." however it's not ready to hang as they don't supply a nylon string "ready to hang". In future I will use other places that provides the full product.

Customer Service
Product Quality
Store LocationKogarah Bay
jackieinjanjuc

jackieinjanjucSouthwest, VIC

  • 4 reviews

Please don't waste your money

published

Things were going well, until colours started to fade. Then the pink just stopped. Filled the tank. Then went through all the maintenance procedures. After doing all that was asked. STOPPED COMPLETELY. Error Message. Looked up Error Message and said send back for repair. HELLO...!!!! Now I have four ink tanks completely full. A Printer that has given up the ghost. In the middle of an important presentation and now what? I purchased this printer on the recommendation of the Staff member who said it was the most cost effective, as you just had to fill the individual tanks and not have to rush to the shops and buy cartridges. NUFF said.

Product Quality
Return Claim MadeNo
smile_laugh

smile_laughGreater Melbourne (Outer), VIC

  • 3 reviews

Photo Centre

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBayswater Officeworks
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Sale without delivery

published

Sold me furniture without organising delivery, told me email confirmation was coming but nothing. No one picks up calls, online delivery track and trace system fails to record my order. Yet still refuse to refund! Poor organising and management.

Customer Service
Product Quality
Store LocationPunchbowl
Ursula

UrsulaSydney Surrounds, NSW

  • 2 reviews

Great place to get all my stationary needs

published

Staff helpful in guiding where to locate products, always come out with more things than needed. Prints the best pictures. A bit slow at the checkout line had to wait.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Gosford
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Trb

TrbSydney, NSW

  • 2 reviews

Absolutely useless

published

Officeworks is a terrible company. I purchased a $2000 laptop from them which was faulty and under the ACCC I am eligible for a replacement but none of them were willing to replace it or understand my rights as a consumer. They wanted to send the laptop away for two weeks which is fine but should not be my problem. I should receive a replacement for the laptop considering it’s not even a month old and faulty.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationChatswood
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Shocking company

published

I purchased a laptop not even a month ago from them and it’s completely faulty which under the Accc is eligible for a refund or replacement but they would not listen nor act on it. Only offering a repair which takes 2-3 weeks which should not be my problem considering they’ve sold me a faulty product. They treated me terribly and I am never buying from them again.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationChatswood, mosMan and online
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NicolasC

NicolasCSouth West, WA

  • 2 reviews

Click & Collect: total waste of time!

published

Their Click & Collect service sucks! We just ordered an item that was shown as in-stock for our selected store, received a message saying the order was ready, drove 45 minutes there to pick it up and...

It's not there! It's arriving in a truck that will only get there on Monday.

"Do you have any in stock here?"

"Yes but you can't have it, because that's not the one you purchased. You'll have to pay for this one now and get a refund for the one you already paid for."

Unbelievable!

Customer Service
Return Claim MadeNo
Store LocationBunbury, WA
Page 1 of 10
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Questions & Answers

OFFICEWORKS NO REFUNDS

OFFICEWORKS NO REFUNDSasked

Physical store

Why doesn’t Officeworks allow refunds back on to Apple Pay????????????
I have several times over the past 6-7 months returned items with a valid receipt at various Officeworks stores in Victoria that I had originally purchased with my virtual Apple Pay (ANZ) Visa on my IPhone. Each and every time when I 'tap" my phone to get the refund the terminal says 'Declined Do Not Honour" the first 2 times this happened I thought something was wrong with my visa card or my account and immediately contacted my bank but was told there was nothing wrong with my account or card and was told it is an issue with the store merchant - Officeworks-. This has now happened 6 times but only with Officeworks other stores no problem refunding to my Apple Pay (ANZ) Visa card. The last time this happened 13/5 Oakleigh Store cashier called manager neither had a clue why it wouldn't refund back on to my Apple Pay Visa ironically I was able to make a purchase at the same register 2 minutes later with the same Apple Pay (ANZ) card.
There is definitely an issue with Officeworks refund system and Apple Pay pathetic that the store managers could not give a toss and this has been going on for over 6 months.
WAKE UP OFFICEWORKS

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