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SharonPerth, WA
- 6 reviews
- 3 likes
Extremely Dangerous
This extremely poor quality fan Disintegrated in the middle of the night with shards of plastic blade flying everywhere. Fan only 6 weeks old. Do not buy this highly dangerous product, it is not up to australian standards.
Purchased in January 2021 at RetraVision for A$150.00.
1 comment
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Fan has stopped spinning reliably
When turning on the fan it will not spin. If you remove the grill and manually spin the fan with your finger (for up to a minute) it often starts spinning again. It will then work fine until you turn it off. I do not know how long I have had it but it can not be longer than 2 summers. I expected this fan to last longer.
1 comment
Alexis P.Omega Altise
Good afternoon, its unfortunate that this has happened to your pedestal fan, all of our fans carry a two year manufacturers warranty, so if your unit falls into this timeline please return it to your... Read more
place of purchase and request an exchange. Thanks the team at Altise.Similar opinion? Write a review on ieatwords.com.au!
WaigoSydney, NSW
- 2 reviews
Fan not working after 2 years
Bought this fan from one of the major retailers around 2 years ago. Fan has now stopped working. I can’t remember which shop I purchased it from so am unable to try and get it replaced under warranty. I expected it to last longer than a few years based on its price. Would not recommend as if it only lasts 1-2 years might as well buy a cheaper fan.
Purchased in February 2021 for A$69.00.
2 comments
Alexis P.Omega Altise
Good morning Waigo, its unfortunate that your fan has stopped working, if you would like to call our customer service desk on 1300 739 033 one of our friendly team will try to assist you. Thanks the team at Altise.
I called your customer service desk yesterday and was advised as I purchased the product from a retailer that I need to deal directly with them and as I cannot remember which retailer I purchased it from means I am stuck with a fan that doesn't work.
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Find out how Omega Altise OP40R compares to other Standalone Fans
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Will not recommend
Purchased the fan last year from Harvey Norman. After 6 months of use it stopped working. It works intermittently amd takes 10 to15 mins for the fan to start up which is really frustrating. Took the fan to Harvey Norman who confirmed few people have had issues with the fan but were unable to assist as we didn't keep a copy of the receipt.
2 comments
Alexis P.Omega Altise
Good afternoon,
As discussed a replacement fan will be sent to the address you have provided. Hoping that this is a satisfactory result for you.... Read more
Kind regards The team at Altise.Must say, the customer service was excellent and a replacement fan is being sent. Thanks again for listing and showing your customers that you care!
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SpiderSydney
Plastic fan blade assembly has just disintegrated
Purchased the fan from Harvey Norman about 2 years ago. Fan has had very little use and the plastic blade has just disintegrated around the connection to the drive shaft while on slow speed. Otherwise operated reasonably well until this occurred. The unit was quiet but a bit heavy to lug around.
1 comment
Alexis P.Omega Altise
Hi Spider,
All of our fans carry a two year manufacturers warranty, please feel free to contact our customer service desk on 1300 739 033 and one of our friendly team will discuss how we assist you.
Thanks . The team at Altise.
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Sam K
- 3 reviews
Stopped working
The fan worked well for two summers and then stopped. The fan was quiet and had a handy remote but wasn't durable. Don't know what went wrong, the fan just stopped altogether. Will be taking the fan to the rubbish tip and so will incur another expense. Won't buy another one.
3 comments
Alexis P.Omega Altise
Good morning,
Please contact our customer service team on 1300 739 033 they maybe able to assist with your enquiry as it is very close to warranty expiration.... Read more
Thank you.Thanks Omega Altise for the excellent customer service. Replacement fan is working well. Much appreciated.
Everdure A.Omega Altise
Thanks for the update Sam, glad to hear all is working well.
The Omega Altise Team
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Liz G
- 2 reviews
4 fans in 2 years with seized motors
These work great when they work. They move the air around, the different settings are great but... I have just contacted the retailer to ask for a 2nd replacement (in under 24 months) for the 2 Omega Altise fans in our home, both times, they have both had seized motors.
Brought them initially for the sturdy base. Will not be buying again.
1 comment
Alexis P.Omega Altise
Good afternoon,
It is indeed unfortunate that you have had this experience with your fans, we will pass your valuable feedback on to our Marketing Department.
Thank you.
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GregAdelaide
- 2 reviews
Great Fan
Purchased this fan just recently so probably a little early to give it a full review but my thoughts are positive. For the price it is decent and good. Strangely enough the feature i like the best is its stand. Wish all stands were in this fashion as it is very sturdy. The fan itself is fairly quiet and gives out a gentle breeze at low setting. Good for bedside sleeping. The timer on it is a wonderful idea and should get some good use out of it. The remote i don't think i will need but it is there anyway. Yes there are some red lights on the di...Read more
splay but it has not bothered me. For the price it is a neat compact sturdy fan. I have since given this a lower rating ( AFTER A YEARS USE ) as the red lights have come to bother me and the fan has become clunky and noisy. I WILL THROW the top fan part out before next summer and replace it with a normal fan but will keep the standSimilar opinion? Write a review on ieatwords.com.au!
Anita T.Melbourne
- 4 reviews
- 3 likes
Excellent fan which does the job and quiet too!
I researched pedestal fans quite carefully before settling on this fan from Altise. I love the remote, I can sit in bed and alter the fan speed, oscillation and even easily ask it to turn off after a set time. Its quiet, I can sleep with it on the lowest setting. However, my extremely fussy annoyng husband who was not involved in the purchase does not like the red light on the fan which stays on when the fan is operating, says its too bright when he is trying to sleep. It would be good if the power light could be turned off at night while it is...Read more
running, but then of course I would probably get up and knock it over in the dark, so you've got to take the good with the bad. wasn't too hard to put together, took me about 10mins to assemble and instructions were clear. My only criticism, and it is minor, is that the remote does appear a bit flimsily constructed, the metal springs which hold the battery were floating about inside the remote battery compartment and I had to jiggle it back to where it should be for the battery to fit in. But the remote has worked perfectly since, just think might need to be extra careful when replacing batteries as it is not that well made. Otherwise overall it was a good purchase and most importantly keeps me cool.Similar opinion? Write a review on ieatwords.com.au!
Find out how Omega Altise OP40R compares to other Standalone Fans
Know better, choose better.
spoofyQueensland
- 10 reviews
- 4 likes
Solid fan
Big thanks to Lexie's review, took a chance as the fan wasn't even on display !
This fan is actually an upgraded version of the Heller HEL40REM's motor/grill/design
At the current market, unfortunately most fans have inherent problems, so this was a true blessing
Bottom line - Quiet, solid base, good functions with remote, attractive design.
This is a quality fan at a bargain price, beating fans twice as expensive !
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LexieMelbourne
- 4 reviews
- 3 likes
Does the job
I debated whether to buy a cheaper model without a remote but I'm glad that I chose this one. It comes in a box and you have to put the parts together; it was pretty easy to do and took me about 10 minutes. I'm happy that it's so quiet as I mainly want to use it in my bedroom; it doesn't keep me awake no matter what setting I choose. I would have liked a longer cord and I have had to attach an extension so that I can move it around the room a little. The base is heavy which I guess means that it is very stable however this could be a problem for some people. I would also have preferred a silver model.
very quiet, and has a remote
cord is too short
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Questions & Answers
john masked
I own the Altise altise Model: AM403R, when I turned it on this summer the misting is not working, I have checked the obvious things, water is getting to the bowl, the two hoses are connected and sealed, and it is getting power to the light to operate the mist . I am wondering if whatever it is a valve?? or fan thingy ?? that the power turns on to start the misting is stuck from everything sitting empty for so long. everything else seems to still operate fine. Can you give me any sort of ideas.
regards
john
1 answer
Alexis P.Omega Altise
Hi there John, as you have done all the trouble shooting from the manual and the mist is still not working, please return it to your place of purchase along with your receipt and request a replacement unit as all of our Altise products carry a two year manufacturers warranty. If we can assist further please call our customer service team on
1300 739 033 . The team at Altise.
Minetteasked
I have just purchased this fan, the remote works but the control on the pedestal doesn’t, have I put it together wrong?
3 answers
I can't be certain but I don't think you've assembled the fan incorrectly. The pedestal control is one unit. My original OP40R had a faulty pedestal control unit and Omega Altis replaced the fan. I would contact Omega Altis if I were you because their customer service is very good. My second OP40R is still working really well. Good luck.
Alexis P.Omega Altise
Good afternoon, could you please contact our customer service desk on 1300 739 033 and one of our friendly team will be able to assist you.
Thanks the team at Altise.
Thank you so much I will contact the Team at Altise .
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Alexis P.Omega Altise
Good afternoon Sharon, it is unfortunate that this has happened to your pedestal fan if you would like to give us a call on 1300 739 033 we would be happy to discuss how this might have happened or f... Read more
eel free to return it to your place of purchase for exchange. The team at Altise.