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Reviews

2.3

11 reviews
5
(1)
4
(2)
3
(1)
2
(2)
1
(5)
  • Build Quality
    1.0 (3)
  • Value for Money
    1.7 (3)
  • Cleaning & Maintenance
    2.0 (2)
  • Noise Level
    2.7 (3)
  • Power
    2.0 (2)
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Sharon

SharonPerth, WA

  • 6 reviews
  • 3 likes

Extremely Dangerous

published

This extremely poor quality fan Disintegrated in the middle of the night with shards of plastic blade flying everywhere. Fan only 6 weeks old. Do not buy this highly dangerous product, it is not up to australian standards.



Purchased in January 2021 at RetraVision for A$150.00.

Build Quality
Cleaning & Maintenance
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1 comment
Omega Altise
Alexis P.Omega Altise

Fan has stopped spinning reliably

published

When turning on the fan it will not spin. If you remove the grill and manually spin the fan with your finger (for up to a minute) it often starts spinning again. It will then work fine until you turn it off. I do not know how long I have had it but it can not be longer than 2 summers. I expected this fan to last longer.



Build Quality
Noise Level
Value for Money
1 comment
Omega Altise
Alexis P.Omega Altise
Waigo

WaigoSydney, NSW

  • 2 reviews

Fan not working after 2 years

published

Bought this fan from one of the major retailers around 2 years ago. Fan has now stopped working. I can’t remember which shop I purchased it from so am unable to try and get it replaced under warranty. I expected it to last longer than a few years based on its price. Would not recommend as if it only lasts 1-2 years might as well buy a cheaper fan.

Purchased in February 2021 for A$69.00.



Build Quality
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2 comments
Omega Altise
Alexis P.Omega Altise

Good morning Waigo, its unfortunate that your fan has stopped working, if you would like to call our customer service desk on 1300 739 033 one of our friendly team will try to assist you. Thanks the team at Altise.

Waigo
Waigo

I called your customer service desk yesterday and was advised as I purchased the product from a retailer that I need to deal directly with them and as I cannot remember which retailer I purchased it from means I am stuck with a fan that doesn't work.

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Will not recommend

published

Purchased the fan last year from Harvey Norman. After 6 months of use it stopped working. It works intermittently amd takes 10 to15 mins for the fan to start up which is really frustrating. Took the fan to Harvey Norman who confirmed few people have had issues with the fan but were unable to assist as we didn't keep a copy of the receipt.

Date PurchasedMay 2017
2 comments
Omega Altise
Alexis P.Omega Altise
G H
G H

Must say, the customer service was excellent and a replacement fan is being sent. Thanks again for listing and showing your customers that you care!

Spider

SpiderSydney

Plastic fan blade assembly has just disintegrated

published

Purchased the fan from Harvey Norman about 2 years ago. Fan has had very little use and the plastic blade has just disintegrated around the connection to the drive shaft while on slow speed. Otherwise operated reasonably well until this occurred. The unit was quiet but a bit heavy to lug around.

Date PurchasedNov 2015
1 comment
Omega Altise
Alexis P.Omega Altise

Hi Spider,

All of our fans carry a two year manufacturers warranty, please feel free to contact our customer service desk on 1300 739 033 and one of our friendly team will discuss how we assist you.
Thanks . The team at Altise.

Sam K

Sam K

  • 3 reviews

Stopped working

published

The fan worked well for two summers and then stopped. The fan was quiet and had a handy remote but wasn't durable. Don't know what went wrong, the fan just stopped altogether. Will be taking the fan to the rubbish tip and so will incur another expense. Won't buy another one.

Date PurchasedSep 2015
3 comments
Omega Altise
Alexis P.Omega Altise
Sam K
Sam K

Thanks Omega Altise for the excellent customer service. Replacement fan is working well. Much appreciated.

Omega Altise
Everdure A.Omega Altise

Thanks for the update Sam, glad to hear all is working well.

The Omega Altise Team

Liz G

Liz G

  • 2 reviews

4 fans in 2 years with seized motors

published

These work great when they work. They move the air around, the different settings are great but... I have just contacted the retailer to ask for a 2nd replacement (in under 24 months) for the 2 Omega Altise fans in our home, both times, they have both had seized motors.
Brought them initially for the sturdy base. Will not be buying again.

Date PurchasedApr 2016
1 comment
Omega Altise
Alexis P.Omega Altise

Good afternoon,
It is indeed unfortunate that you have had this experience with your fans, we will pass your valuable feedback on to our Marketing Department.
Thank you.

Greg

GregAdelaide

  • 2 reviews

Great Fan

published
Anita T.

Anita T.Melbourne

  • 4 reviews
  • 3 likes

Excellent fan which does the job and quiet too!

published
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spoofy

spoofyQueensland

  • 10 reviews
  • 4 likes

Solid fan

published

Big thanks to Lexie's review, took a chance as the fan wasn't even on display !

This fan is actually an upgraded version of the Heller HEL40REM's motor/grill/design
At the current market, unfortunately most fans have inherent problems, so this was a true blessing

Bottom line - Quiet, solid base, good functions with remote, attractive design.
This is a quality fan at a bargain price, beating fans twice as expensive !

Lexie

LexieMelbourne

  • 4 reviews
  • 3 likes

Does the job

published

I debated whether to buy a cheaper model without a remote but I'm glad that I chose this one. It comes in a box and you have to put the parts together; it was pretty easy to do and took me about 10 minutes. I'm happy that it's so quiet as I mainly want to use it in my bedroom; it doesn't keep me awake no matter what setting I choose. I would have liked a longer cord and I have had to attach an extension so that I can move it around the room a little. The base is heavy which I guess means that it is very stable however this could be a problem for some people. I would also have preferred a silver model.
very quiet, and has a remote
cord is too short

Questions & Answers

john m

john masked

I own the Altise altise Model: AM403R, when I turned it on this summer the misting is not working, I have checked the obvious things, water is getting to the bowl, the two hoses are connected and sealed, and it is getting power to the light to operate the mist . I am wondering if whatever it is a valve?? or fan thingy ?? that the power turns on to start the misting is stuck from everything sitting empty for so long. everything else seems to still operate fine. Can you give me any sort of ideas.
regards
john

1 answer
Omega Altise
Alexis P.Omega Altise

Hi there John, as you have done all the trouble shooting from the manual and the mist is still not working, please return it to your place of purchase along with your receipt and request a replacement unit as all of our Altise products carry a two year manufacturers warranty. If we can assist further please call our customer service team on
1300 739 033 . The team at Altise.

Minette

Minetteasked

I have just purchased this fan, the remote works but the control on the pedestal doesn’t, have I put it together wrong?

3 answers
Sam K
Sam K

I can't be certain but I don't think you've assembled the fan incorrectly. The pedestal control is one unit. My original OP40R had a faulty pedestal control unit and Omega Altis replaced the fan. I would contact Omega Altis if I were you because their customer service is very good. My second OP40R is still working really well. Good luck.

Omega Altise
Alexis P.Omega Altise

Good afternoon, could you please contact our customer service desk on 1300 739 033 and one of our friendly team will be able to assist you.

Thanks the team at Altise.

Minette
Minette

Thank you so much I will contact the Team at Altise .

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