OmniBlend V Questions & Answers

Hi Sharif, we are the Australian distributor only but please emails [email protected] and we will try and help you out. Thanks Raphael

Hi Milee,
Apologies for not responding sooner Product Review has just updated there platform and we stopped receiving notifications. I have heard of customers blending cooked chicken and fish bones but I think you will run into problems depending on size particularly anything larger and denser like beef or pork bones. If this is something you are still considering please call us on 0266856360 and we can discuss it further. Also please note Joel's machine failed due to blending a tamper (misuse) which is the stirring stick normally used through the lid.
Kind Regards,
Raphael
OmniBlend Australia

Hi John, Please call our team on 0266856360 tomorrow 9am-5pm and we will work out what is going on and get it fixed ASAP. We are closed for the public holiday today. Thanks,
Raphael
OmniBlend Australia

Hi John,
In order for us to determine what is causing the leak we need a little more information on the issue. This was the reason for the request to call our office.
We usually request a number of photos of your machine (this is the quickest and most accurate way to get an idea of the condition of the machine). This is also very use full as you may only need to replace a part of the jug and not the entire unit.
The most common causes on a leaking jug are:
1. A crack in the bottom of the jug or wear on the straight edges of the hole that the blade set fits in. Have you removed the blade set and inspected the jug shell?
2. A damaged bearing on the bottom of the blade set causing it to take in liquid then releasing it again giving the impression of a leaking jug.

Is the liquid that is leaking out, the contents of the jug or is it a brown or black liquid coming from the bearing?
I look forward to hearing from you.
Kind regards,

Josh

Hi Rezona, It sounds like possibly the drive socket (coupling between the motor and blades) may need to be replaced. It is a $29 part and is covered under warranty as long as there has been no misuse. The OmniBlend machines should not have any issues blending frozen fruit and the motors never burn out which is why we cover them under warranty for 7 years. James is also right in his advice if there is only frozen fruit in the jug and the machine is put to high without the use of the tamper the blades will float the ingredients and spin freely. The tamper is designed to help with really thick ingredients allowing you to do more food processor tasks, a bit more liquid also helps.
Please email us on [email protected] or call us on 0266856360 and we will assess your machine, making sure it is running at 100%.
Kind Regards
Raphael
OmniBlend Australia

Hi Alex, it sounds like the drive socket needs to be replaced which is the coupling between the motor and blades. The drive socket is a $29 part unless you are in warranty? Please call us on 0266856360 or email us with [email protected] and we will assist you further.
Kind Regards,
Raphael

Hi Daniel, firstly did you purchase your machine off OmniBlend Australia? I can not see any recent orders in your name, if so please call us on 0266856360 so we can properly explained wattage/hp etc. We want to make sure you are happy with your purchase as our customers normally love their OmniBlend. Also their are some fake machines sold in a few markets that look like our blenders but do not come close in performance or quality. Regarding the Max power of 950 Watts on our label. This is based on blending a half a carrot with water and is a standard test done in a US laboratory for the purpose of certifying that the product meets all regulations for the country it is to be sold in. The marking on our label are a requirement based on the certification testing. Some blenders that are put under the same test may use a higher amount of power/watts to get the same result this does not mean it is better in fact it can show that the blender is not as efficient. JTC OmniBlend power blenders are 100% complainant in Australia and where sold globally. OmniBlend power blenders are designed to draw more power to maintain blade speed and will draw theoretically up to the 2238Watts/3HP. The reality is when blending thicker ingredients they draw up to about 1950Watts which is based on how much resistance the blades encounter. There are many companies out their that make claims that their machines run at the max power that the motor is rated at but it is simply not how blenders operate. What you should really look for is real world reviews showing that the machine can do what you require from it. This topic can get very technical and their are several articles about it online. I would be more then happy to discuss it further please call me on 0266856360 if you have any further questions?
Kind Regards,
Raphael

Dear Gabby, The OmniBlend machines all have an inbuilt safety switch that can be triggered if you are blending something really thick such as dates without any liquid or it can simply be set off with a power surge/fluctuation on the circuit it is connected to. Simply turn over the base and push the clear plastic button firmly and you should be good to continue blending. If you are unsure please call us directly on 0266856360 and we can help.
Kind regards, Raphael

Hi Ton,
Thank you for your enquiry.
Yes, the OmniBlend V can handle dough and batter with ease. We have loads of raw/vegan chefs and home cooks that use our machines for just that!
If you require more information please don't hesitate to give our office a call.
Kind regards,
Josh

Hi John,

Thank you for your enquiry.
I'm afraid there is no memory system in the machines to record the number of times the machine has been run.
You can get an idea of how often the machine has been run by checking how worn the carbon brushes are in the motor. However we strongly advise against opening the base of the machine as it will void your warranty on the product.
Can I ask what the nature of the enquiry is?
If you require further information please do not hesitate to call our office on 02 6685 6360
Kind regards,

Josh

Dear Ilona,
You can blend most things in the 1.5L that are done in the 2L. However there is a big difference in how it is done. For example due to the larger room around the blades in the 1.5L jug you will need to use a much larger amount of mixture when blending thick things to get the same results to the 2L jug which is why we recommend the 1.5L for wet blending and the 2L for both wet & dry. You also need to keep in mined that an OmniBlend heats with friction from the blades and many things that would take under 60 seconded in the 2L jug will take longer in the 1.5L and the longer it takes the hotter it gets so if your doing a nut butter you may need to stop after a couple minutes and let in cool so you do not over heat the mixture where as you can make a nut butter in the 2L jug in about 60 seconds.
We strongly recommend the 2L for all home users as it is the most versatile jug. Please check out the product information here which has our recommendations on what they can both do: http://www.omniblendaustralia.com.au/omniblend-product-information/ Also please call us on 6602856360 and we can go over the difference in greater detail.
King Regards,
Raphael

Hi Pij,
There is obviously something wrong with your machine please stop using it and contact us on 02 66 843 837 so we can get this resolved for you ASAP. Rest assure the OmniBlend machines are very tough and easy to fix.
Kind Regards,
Raphael

Hi Diana,
The main thing to remember is that what enables power blenders like OmniBlend and Vitamix to do the more food processor tasks is not just their powerful motors it is in fact the tamper/stirring stick that can be used through the lid while blending. It is important make sure in have enough in the machine so that the tamper sticks into the mixture by at least a few centimetres this will allow you to move the contents around while blending and will not just stick to the sides.
Here are some help tips:
1. Make sure you have enough contents so you can use the tamper through the lid to move the ingredients around while blending.
2. Add oil which will not only help the contents circulate but we have found it assist in drawing more oils out of the nut themselves.
3. Pre-roasting will draw out more oil and create great flavour.
4. Soaking over night will make many nuts easier for your body to digest and to blend into nut butter.
Please call us on 0266843837 when your free as we would love to assist you further and make sure that there is not anything else going on with your machine.
Kind Regards,
Raphael

Dear Slevi,
I am sorry to hear you have an issue with your machine. This is clearly not normal. From what you have explained it sounds like your drive socket has failed. It can easily be replaced. Please call us on 0266843837 or email at [email protected] and we will look after you.
Kind Regards,
Raphael

Dear xokxokxok,
We can not comment on our competitor’s machine. All I can tell you is the 9200A is not an OmniBlend and it is made by a different manufacturer in China. The OmniBlend blenders are made by our manufacturer JTC who have been making them for the last 20 Years and they are now sold in over 90 countries. JTC are the originators of the OmniBlend V design have put two decades of research and development into it. All OmniBlend machines have a heavy duty 3HP/2238 Watt motor, full stainless steel 6 blade assembly, metal drive coupling, BPA free jug with tamper and a 7 year warranty* as standard. The OmniBlend V has both automatic and manual controls allowing users to set & forget or be hands-on creative. The OmniBlend is an extremely versatile food preparation machine that can be used for smoothies, soups, sauces, dips, pesto, nut butters, nut milk, ice cream, grind grains into flour, coffee beans & more.

For more information please call us on 02 66 843 8367
Kind Regards,
Raphael

Hi Mel,
Bliss balls and similar raw slices are defiantly one of the more channeling things to make in any blender and you cannot simply use a recipe designed for a food processor. However we do have many customers both home and commercial who make them. What needs to be taken into account is the amount of liquid added while blending. If you just add a cup of dates like all blenders it will struggle but if you add it with half a cup of water and also soak your dates overnight which brings out even more flavor you should not have any problems. You can substitute the water with coconut oil just make sure it is liquid and not solidified. It is also important to make sure your total ingredients (total 3 cups minimum) is enough so the tamper can be used through the lid to move the contents while blending as it is what allows the blender to do food processor tasks. If your mixture is a bit too wet after blending just leave it in the fridge for an hour or two and it will firm right up allowing you to shape the perfect bliss ball. If you have any further questions please do not hesitate to call us on 02 66 843 837
Thanks for your great question,
Raphael
OmniBlend Australia
www.omniblendaustralia.com.au