OneSimCard Questions & Answers

Hello Johnson,

OneSimCard is not WorldSIM. Each service can only be used with their respective SIM card using their own service packages. If using a OneSimCard SIM you can use it for talk, text and data at the rates posted on our site. See rates here:

http://www.onesimcard.com/cell-phone-rates/

If we misunderstood your question, please feel free to contact us directly so that we may better assist you.

Thank you,
OneSimCard

Hello,

Thank you for contacting us. We recommend our OneSimCard Universal SIM for call, text and data service in Nepal. See rates here:

http://www.onesimcard.com/rates-and-coverage/?sourcecountry=NP&destinationcountry=&simtype=unv

The same SIM will work in Singapore:

http://www.onesimcard.com/rates-and-coverage/?sourcecountry=SG&destinationcountry=US&simtype=unv

The service is prepaid and requires a unlocked device for compatibility. You can view more information in our FAQ here:

http://www.onesimcard.com/rates-and-coverage/?sourcecountry=SG&destinationcountry=US&simtype=unv

However, if you have any specific questions or need assistance be sure to contact us directly at our support number +1 617 313 8888 or open a email ticket:
you can also visit our site www.onesimcard.com and select on the live chat box to speak to a rep LIVE.

Thank you,
OneSimCard

Hi Russ,

OneSimCard is available in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra at the below listed WH Smith, Gadgetshop and Supanews stores. You can also always purchase directly from our webstite: www.onesimcard.com.au

Sydney International Airport – WH Smith
*Terminal 1 Departures, Piers A, B, C
*Terminal 1 Landside
*Terminal 1 Arrivals

Sydney City – WH Smith
* University of New South Wales - Morvern Brown Store
* Univerisity of New South Wales - Quadrangle Store

Melbourne International Airport – WH Smith
* Terminal 2 Departures
* Terminal 2 Landside
* Terminal 4 Departures
* Terminal 4 Landside

Melbourne City – WH Smith
* Southern Cross Train Station Ground Floor
* Southern Cross Train Station First Floor

Brisbane International Airport – Gadgetshop
* International Terminal
* Domestic Terminal

Brisbane City – WH Smith
* Central Railway Station

Perth International Airport – WH Smith, Gadgetshop
* Terminal 1 – WH Smith
* Terminal 1 – Gadgetshop

Adelaide Airport
* Level 0

Canberra City – Supanews
* Canberra Centre

Hi Frank, our SIM card service is independent of your current contracted carrier and works with unlocked phones. Our service does not work while in the open sea and therefore will only connect to a land-based cell tower when at port or very close to shore. You may compare your Plusnet rates with what we offer for the countries (ports) that you are planning to visit:

http://www.onesimcard.com/cell-phone-rates/

OneSimCard Support

We recommend our Europe&More SIM. This single SIM will provide you with voice calls, SMS and data in all countries you mentioned and in many more:
http://www.onesimcard.com.au/international-sim-card/onesimcard-europe-and-more/
This is a prepaid service.

Ordering is done through our website: www.onesimcard.com
We are a prepaid service. For service in the US, we recommend our OneSimCard PLUS. You will absolutely be able to use the same SIM for future travels, the PLUS card provides service all over the world.
Rates for service in the US:
http://www.onesimcard.com/rates-and-coverage/?sourcecountry=US&destinationcountry=US&simtype=plus

We recommend the Europe & More SIM card for these countries.

You do not need to use data if you do not need, though the Europe & More SIM offers very low cost data packages starting with $19 USD per 1000 MB.

The SIM will allow you to make and received calls in Europe. You can call to any country including to back home. You can view all rates on the Rates and Coverage page.

http://www.onesimcard.com.au/rates-and-coverage/?sourcecountry=NL&simtype=euro

The rates are the same for Germany and Slovenia.

For quicker and more better support, please contact us either with on-line chat available at www.onesimcard.com.au or in the ticket system at

OneSimCard Support

OneSimCard has a distribution warehouse in Australia and uses Australia Post Express for deliveries. On average, it takes 1-3 business days to receive your order in Australia.

Absolutely, Chris!
http://www.onesimcard.com.au/rates-and-coverage/?sourcecountry=ID&destinationcountry=AU&simtype=plus

Hello, thank you for your question!
Outgoing call fee is the same for calling to a landline and cell phones, whether to Australian or European numbers. Recharge amounts are in $25 increments. OneSimCard SIM balance is valid for 10 months after the last recharge and will roll over to the next 10 month period with each recharge. When the balance expire, the SIM will stay active and could be used again by adding money to the SIM balance.
OneSimCard

Hi Maria,
Both OneSimCard Plus and OneSimCard Data & Roam offer mobile services in those countries. To compare rates and coverage for OneSimCard international SIM cards, please visit: www.onesimcard.com/cell-phone-rates

You may also find this international SIM card selection tool useful: http://www.onesimcard.com/best-roaming-sim-card-selection/

OneSimCard is a prepaid service. Each OneSimCard SIM has its own balance (airtime). This SIM card balance can be used for anything: calling, SMS and mobile internet data (according to the roaming country rates). In addition calling, SMS and data packages may be available to help you save even more. You can recharge your SIM card manually or set up an auto-recharge.

For faster support, please contact our Customer Service on our website:

Best regards,
The OneSimCard Team

OneSimCard Plus works in over 200 countries including HK and Vietnam.

Rates are posted in details on the Rates and Coverage page: http://www.onesimcard.com/cell-phone-rates/