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52 questions from our users

Suesa V

Suesa Vasked

Online Travel Insurance

Can I get a quote on travel insurance includes medical for 12 moths?



2 answers
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, it's best to call 1800 010 078 - or you can book a policy online as long as it's no longer than 365 days in duration. Cheers, Anthony

RossH
RossH

Online Travel Insurance does have a 12 month policy covering multiple trips (less than 45 days each) in the one 12 month period. It's best to go to their website and check out the options. They have an easy-to-use quote system which places no obligation on you until you accept a quote. For medical cover, you should check their list of pre-existing illnesses that are covered. If you have an illness not on that list, you may need to explore another travel insurance option for medical cover for that condition over a 12 month period.

Lai

Laiasked

Online Travel Insurance

I would like to ask if something happen in our Home, for example, someone breaks in. Could I shorten the trip and claim the air ticket fee back Home?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, thanks for the question. It's best to contact our call centre on 1800 010 078 (+61 7 3305 7499 from overseas) or at [email protected] because the team will have this at their fingertips. Regards, Anthony



Jason

Jasonasked

Online Travel Insurance

I am 44 years old have sleep apnea is this covered? I have sleep machine and is under control

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Jason, thanks for the question. It's best to call our customer service line on 1800 010 078 to find out for sure as they would have this information at their fingertips. Regards, Anthony

RHock

RHockasked

Online Travel Insurance

Hi. As a British citizen, can I buy insurance from 'Online Travel Insurance'?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi - my understanding is that you need to be an Australian resident to take out our travel insurance - please call our customer service line on 1800 010 078 to confirm this though as they would have the most up to date information. Regards, Anthony



Landy

Landyasked

Online Travel Insurance

Hi, going Gold coast with fam for 10 days. Normally I don't purchase insurance for just a domestic travel but will hire a car at the airport. I read that Europcar & Hertz were reprimanded & fined $100,000 after the Fed Court found part of its rental terms to be “unfair & void”. The article it said "You may have travel insurance through your credit card or your own travel insurance that could cover [car damage] excess," Can you advise how this works? Can I hire a car, without taking out the excess reduction & be covered by your insurance? I believe your policy covers up to $6,000 Example, with redspot.com.au to hire a Camry it would be $0 excess will cost me AUD $480.50
$990 excess will cost me AUD $390.49
$4,400-$5,500 excess will cost me AUD $258.48
Even with with Avis it's $273.26 - Loss Damage Waiver (LDW) INCLUDED But Excess Reduction is another $216.00
Obviously if I'm covered with travel insurance then I would take the cheapest option & save a lot of money in the process.

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, if you call our customer service team 1800 010 078 they will have this information at their fingertips. Regards, Anthony

Jacob

Jacobasked

Online Travel Insurance

Hi. With a multi trip policy do I need to advise each trip before hand?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Jacob, thanks for your question. In regards to these kinds of questions, it would be best to contact our call centre on 1800 010 078 as they would have the most up to date information. Regards, Anthony

richard

richardasked

Online Travel Insurance

Hi,

Could you please advise me in what circumstances you WON'T cover flight cancellations? For example, do you reimburse customers if any of the following reasons cause a flight cancellation? Mechanical fault, overbooking, maintenance, repairs, rescheduling or service faults. I ask this because I recently had to make a claim for a flight cancellation, the reason given by the airline was "Engineering Requirements" which to my dismay I wasn't covered. This time I am making sure before taking out a policy.

Regards,

Richard S

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Richard, it's best to call our team at 1800 010 078 as they would have the most up to date information at hand. Cheers, Anthony

Laura Y

Laura Yasked

Online Travel Insurance

I have hyperthyroid and on medication. (Everything g is under control and I don't have any specific issues with my current situation). In regards to the pre-existing medical condition, do I need to call your Call Centre to disclose I have hyperthyroid? No questions asked on the online form. I want to know if I am cover for medical/hospital treatment for anything happened other than my throyid issues? For what I can understand, I am only not covered if anything related to my pre-existing hyperthyroid condition. Am I right? Thanks!

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Laura, with any specific questions like these, it's best to contact the call centre 1800 010 078 and they will be able to help you out. Regards, Anthony

Ecyoj M Aye

Ecyoj M Ayeasked

Online Travel Insurance

How does there claim works? any reviews?

2 answers
Diane
Diane

I was fortunate that I didn't need to claim.

read the pds
read the pds

There are 5 pages of reviews but no claim feedback, but I found 1 vague review which appears to be an exact copy of another by a different name. Why do people waste everyone's time saying you didn't need to claim!

Chilly

Chillyasked

Online Travel Insurance

Need to return to Australia after 6 month stay in UK but at time of travel, I will be 27 weeks pregnant, can you advise best insurance company?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi there,

At Online Travel Insurance we cover pregnancy up to and including the 23rd week, provided it is a single pregnancy and without complications. So at 27 weeks your pregnancy would not be covered. For more information, please read the PDS available on our website: http://www.onlinetravelinsurance.com.au/

I hope this helps. If you'd like to discuss your individual circumstances in more detail, a member of our Travel Insurance Sales Team will be happy to help. You can contact them on 1800 010 078.

Kind regards,
Tegan - Online Travel Insurance

Melannie

Melannieasked

Online Travel Insurance

Hi there,
We are a family of 6 and will be travelling to the US in November. Oldest child is 20 (turning 21 next year). I am assuming I can still include her in the cover as she is still dependent and does not work full-time.
Also, my 18 year old niece will be travelling with us. Can I include her in the cover or does she have to buy a separate cover?
Please advise.
Thanks,
Melannie

2 answers
Erby
Erby

Hello Melannie, I suggest you contact the Online Insurance direct as I do not work for this company. I only submitted a positive review.
Regards
Erby

Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Melannie, thanks for your question.

The OTI Product Disclosure Statement defines dependant as: "your children or grandchildren not in full-time employment who are under the age of 21 and are travelling with you for the journey."

I would suggest you give us a call on 1800 010 078 and a member of our Travel Insurance Sales Team will be more than happy to talk you through your situation and the best options for your trip to the US next month.

Kind regards, Tegan - Online Travel Insurance.

Vivarb

Vivarbasked

Online Travel Insurance

Hi I'm doing a cruise in the Carribbean and was wondering if I need separate cover to the rest of my trip within the UNited States?

Thanks Viv

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi there, thanks for your question.

This one's a bit more complicated and depends on exactly what you've booked. So I would suggest calling us on 1800 010 078 to check whether your existing Online Travel Insurance policy will cover you for the US as well as the Caribbean. Or if you prefer, you can email us on [email protected] to ask. Just remember to quote your policy number.

Kind regards, Tegan - Online Travel Insurance.

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