Read also:
stay loyal dog food reviews dr lewinns sunless self tanning lotion kmart 3 in 1 air fryer global shop direct store locations nsw britax safe and sound maxi lite homemaker pressure and slow cookerOnline Travel Insurance (page 2 of 52)
Comprehensive, Basic, Essentials, etc...RobertPerth, WA
- 2 reviews
Expensive
Sadly with a minor medical condition the cost blew out, would I go with them again? probably not, just too expensive and not flexible in their approach. First and last time to use them.
For basic cover then they are ok.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Liz S.Perth, WA
Reasonable price with good cover
Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the nice feedback Liz!
Similar opinion? Write a review on ieatwords.com.au!
GillSydney, NSW
- 2 reviews
Never use so cant rate
Cant comment as a claim was not made and not needed
Only able to comment and test when claim is necessary
Application is no issue but that irreverent when checking for performance
Similar opinion? Write a review on ieatwords.com.au!
Find out how Online Travel Insurance compares to other Travel Insurance
Know better, choose better.
DarrenSouth East Queensland, QLD
Would go anywhere else!
We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the wonderful feedback Darren, so great to hear!
Similar opinion? Write a review on ieatwords.com.au!
MessyhairGreater Melbourne (Outer), VIC
Easy peasy
Easy to buy. Good price. Liked being welcomed home by email! Thanks. Did not have to lodge claim, so interaction was purely online without any dramas. First time as customer.
1 comment
Allianz PartnersOnline Travel Insurance
That's great to hear! Thanks for the review.
Similar opinion? Write a review on ieatwords.com.au!
mickGreater Melbourne (Metropolitan), VIC
- 3 reviews
Simple to use
I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW.
You never know good travel insurance is until you have to use it. In this case, they were great.
Thank you.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks so much for sharing your claim experience Mick! Regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
PatrickSydney, NSW
Very Disappointing ! Definition of a relative obscured in the fine print!
After contacting Online Travel Insurance when our 37 year old NIECE was tragically killed in a car accident, only to informed their definition of a relative stops short of our extended family . Our daughter is one of 18 nieces and nephews!
So needless to say when we had to cancel our holiday and return to Australia - we lost a significant amount of money because we had to reschedule flights and were unable to keep hotel accommodation bookings.
This was extremely disappointing and clearly had a significant financial strain at a time when w were griving our loss.
Similar opinion? Write a review on ieatwords.com.au!
CharithaGreater Melbourne (Outer), VIC
- 2 reviews
Disappointed
As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad.
All in all, don't recommend to anyone.
1 comment
Allianz PartnersOnline Travel Insurance
Hi Charitha, I'm sorry to hear you were disappointed with your experience. Is there anything at all I can do to assist or has this now been resolved? Kind regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
Jeffck9Western Australia
Peace of Mind
A cheap and easy to set up travel insurance that gives peace of mind should there be an emergency and knowing that it's backed by a company with a solid reputation.
1 comment
Allianz PartnersOnline Travel Insurance
That's great to hear! Thanks Jeff.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Online Travel Insurance compares to other Travel Insurance
Know better, choose better.
BillSydney, NSW
- Travel Insurance - Comprehensive Plan
- Verified customer
Rip off worst company ever did not honor claim don't waste your money deceiving never again so annoyed terrible comp.
I Travelled with my family overseas to lebanon and turkey, Our flights where cancelled from the turkish airline for an unknown reason, Me thinking its all good this is what insurance is for i was very mistaken after the all the inconvenience of rebooking flights, hotels, new visas taxis travel distribution, I spent apx $2200 Aud out of my pocket and when i got back to Australia i put the claim through, And they responded wanting proof of payments, reason for cancellation from airline, hotel booking receipts etc...
I provided them with a...Read more
s much info as possible credit card statements, Then they replied that they would get back to me with 10 working days, They ended up calling me today (8th working day) and they advised that under there PDS they can only cover cancellation due to strikes, plane repairs, protests, Bad weather and so on this is a joke, They came back and said that we can pay you back $12.40, I told them they can keep it and went off my head i said this wouldn't even buy me a maccas meal, This has been the worst experience ever and typical insurance they will try and get off paying anything, from a $2000 claim they wanted to pay $12.40, I advise you not to waste your money, I will take this up further with the department of fair trading, This is The absolute Bloody worst experience i have ever had to deal with.... One very unhappy customer i will posting my review on all social media and forums so others can be aware....Similar opinion? Write a review on ieatwords.com.au!
Frederick S.Perth, WA
- 2 reviews
SCAM did not deliver as promised. Very BAD.
I have been using OTI since 2014 for my multiple trips each year. Never made a claim even that time I have missed the flight, I thought I would only use it if absolutely have to and in an emergency. I have made a claim this year for a lost ipad on the plane, I have forgotten to take it out of the seat pocket and within about 15 mins of realising it, I cannot go back to the gate and asked for it but instead the staff told me to report it in lost and found. Never got it back so I reported to airport security and filed a claim at OTI. I have been ...Read more
told it will take 10 days to process. After that I have received an email from senior claims officer that it has been recommended for settlement and it will take further 5 days for processing. After 5 days I rang to follow up, I have been told by the same officer that it is now sitting with accounts dept for processing and should be in my bank account shortly. Days had past no funds arrived in my account I follow up again, I have been told to wait for feedback from claims dept. After couple of days I received a claim rejected letter! SCAM!Similar opinion? Write a review on ieatwords.com.au!
Janet FirthFar North Queensland, QLD
- 2 reviews
Easy to use
This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Janet, and we look forward to insuring you on your next trip!
Similar opinion? Write a review on ieatwords.com.au!
Just perfect
Just perfect for a short journey with basic coverage needed at a great price. It was very easy to set up using the online portal and very quick as well.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the nice feedback! Regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
LuluVictoria
- 2 reviews
Good value and easy to set up
It was my first time using Online Travel Insurance. It is user friendly very easy to fill in the form and good value for money. I wont
hesitate to use them again
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Lulu! Regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
Very bad
Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy?
1 comment
Allianz PartnersOnline Travel Insurance
Hi Marc, I'm very sorry to hear about that. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
Find out how Online Travel Insurance compares to other Travel Insurance
Know better, choose better.
Not good
No longer insurance needed so I requested for a refund according to cooling off policy
Contacted them and supposed to receive a response in 23 hours which I never did receive
2 comments
Allianz PartnersOnline Travel Insurance
Hi Zara, I'm sorry to hear that - I will send you a private message for further details to see if I can assist. Kind regards, Tegan
Hi Tegan,
I have not received a message yet
Similar opinion? Write a review on ieatwords.com.au!
ADWGreater Melbourne (Metropolitan), VIC
- Travel Insurance - Basic Plan
- Verified customer
Weird gender default
We didn't have to use this policy, but I did have very good experience talking to the help desk when I had to sort some admin out. But... I am female, and booked to cover my male travelling partner and myself. I am the primary user noted. The email address is mine. I paid. I'm also older. Yet every email I got was addressed to my male partner. We have different surnames and my title is 'Ms'. I don't know why in this day and age such a default exists, but it's a touch belittling and a little off-putting for next time.
2 comments
Allianz PartnersOnline Travel Insurance
Hi there, thanks so much for the feedback and for bringing this to our attention. I agree with you - that's not cool! I will investigate to see what's happened here and let you know what I find out. Kind regards, Tegan
Allianz PartnersOnline Travel Insurance
I've investigated this and found out the following: All emails from us are addressed to the policy holder. So it sounds like your partner was the policy holder for this policy. The policy holder is th... Read more
e first person listed on the insurance policy. I can confirm that the policy holder is not determined by gender. Perhaps his details were entered before yours when purchasing the policy? I hope that clarifies! But if you have any further concerns or questions please get in touch. Kind regards, TeganSimilar opinion? Write a review on ieatwords.com.au!
Sam CMetropolitan Adelaide, SA
- 2 reviews
Streamlined Experience.
Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Sam! Regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
RichardMid West, WA
Not required - but Comforting to know it was there
Value for length/duration and destination was very good 'value for money'.
Caught in a big typhoon most of the time in Philippines and developed heavy chest infection (my wife got a bit sick but was probably somewhat acclimatised to conditions (although now 10yr Australian citizen).
1 comment
Allianz PartnersOnline Travel Insurance
Sorry to hear you ran into a few problems on your trip Richard. But thank you for the kind words re our value for money. Regards, Tegan
Similar opinion? Write a review on ieatwords.com.au!
MBHSydney Surrounds, NSW
Going to Bali for Schoolies - Now feel safe
Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review and I hope you have an amazing time at Schoolies! Tegan
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Davidasked
If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered
1 answer
Allianz PartnersOnline Travel Insurance
Hi David, thanks for your query.
I have pasted the below information from the Product Disclosure Statement which I hope assists.
Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.
Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.
I hope this has helped answer your question!
Kind regards, Tegan
Phil T.asked
does the policy include riding motorcycle?
1 answer
Allianz PartnersOnline Travel Insurance
Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS
Victor Tranasked
If my destination as below :
Travelling to
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia
Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."
1 answer
Allianz PartnersOnline Travel Insurance
Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Allianz PartnersOnline Travel Insurance
Thanks for the constructive feedback Robert. We appreciate it and it helps us to continually improve our products, customer service and processes. Kind regards, Tegan