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Reviewer Photos & Videos
Thank you nerro for the great communication
Throughout the whole process nerro has amazing communication and helped me out throughout all the way ! I can’t wait to see the final design when it’s finally delivered. Thank you !
1 comment
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Cathy D.South East Queensland, QLD
What I order but not delivered in the time guaranteed
The product was exactly what I ordered, the problem was Instead of 2 weeks like promised it took more than 8 weeks. It was a Christmas present luckily I have understanding family. Order number 5212, Ordered on the 29th Nov 2022 and received on the 4th Feb 2020.
I received an email 23 Jan 2020 that they was a problem (file error) at there end with the pictures I wanted used and had to resend then.
2 comments
Wouter S.On The Go Custom Apparel
Hi Cathy
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamHi where do I go to see my DM, there is no mail in my inbox on you web site
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Excellent
Excellent service. Great price. Great product. Quick delivery. 2nd time purchasing from here and both times have had absolutely no issues. Everything has arrived exactly as ordered before the date estimated.
1 comment
Wouter S.On The Go Custom Apparel
Hi Jason
Thank you for taking the time to review ONTHEGO. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
TamaraSouth East Queensland, QLD
- 2 reviews
Ordered personalised Christmas socks
After waiting 8weeks for the socks I ordered for my family for Christmas they finally arrived last week now February. The socks are very poor quality, you can not make out the pictures on the socks even when my son is a size 5 puts them on the stretch and distort. The pictures are the size of a 5 c piece. I have spoken to the company and they have confirmed with the production team that is what they are supposed to be. Nothing like what is advertised. I spent $50 on 3 pairs of socks I could of gone elsewhere and bought designer socks for that that will be born as these are going straight in the bin.
2 comments
Wouter S.On The Go Custom Apparel
Hi Tamara
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamI have already emailed and was told this is the correct quality of the product. The review was to prevent other people from buying this product and being disappointed
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AndrewPerth, WA
Great service
My request for a customised TShirt was handled very well . The support I was given to design it was helpful and I was extremely happy with the end product. Delivery was prompt.
1 comment
Wouter S.On The Go Custom Apparel
Hey Andrew.
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Moni f
- 7 reviews
Kmart socks
Unfortunately i waited almost 2 months for my socks to arrives and when they did they weren't of good quality. I tried to resolve this issue privately and was told I would receive a refund and Kmart voucher 3 weeks ago but am still waiting. Very disappointing and won't be using this service again.
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ShireeCanberra 2600, ACT
Onthego Service
Thank you for the excellent and efficient service.
The products are always of high quality.
I have been ordering for the past 6 months and will continue to order products for my business from here.
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BritGreater Melbourne (Metropolitan), VIC
Kmart socks
WOW!!! Never buy from this company!! I never received my socks that I purchased. They emailed me that I will get a full refund and a voucher for $20 to use at Kmart and I haven’t received either of them!! Very disappointed! Such a scam do not buy!!!!! I have tried to email them numerous times and they always say I will look into it and never do. DO NOT BUY
1 comment
Wouter S.On The Go Custom Apparel
Hi Brit
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
Fiona CallistoPerth, WA
- 2 reviews
Bad service
Ordered 2 pairs if socks in early november for Christmas presents, and im still waiting. Have sent numerous emails and left many messages and only 1 reply which said they would look into it, and im still waiting. Not good enough! Order 2487
1 comment
Wouter S.On The Go Custom Apparel
Hi Fiona.
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
Deborah RobinsonWestern Australia
- Verified customer
Not happy
I didn't receive my product (soscks) or an email about my product and has been over 2 weeks. No info
Really not happy would not go through again. Would of liked a answer
1 comment
Wouter S.On The Go Custom Apparel
Hi Deborah.
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
kmart personalization socks..no show
Sent order for socks on 2/12/19....Was acknowledged and advised 14 days delivery...NO GO!!!....One day to Christmas and still nothing....Sent two emails ..no reply...Left message on phone ...no reply.....It was meant to be a gift for my son in law from his little baby girl for Christmas...You are a Scrooge Kmart personalization OTG.....and very disappointing.
Jo
1 comment
Wouter S.On The Go Custom Apparel
Hi Jo.
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
Do not buy from this company
2 weeks+ delivery my a**. I purchased Christmas socks through the kmart website almost a month ago, and have still received nothing. Website enquiry seemingly ignored and phone calls remain unanswered.
The only thing they've done (quickly) is take my money.
1.5 days left until Christmas and no present. I want an apology and a damned refund.
1 comment
Wouter S.On The Go Custom Apparel
Hi Gail
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
Still nothingDarling Downs, QLD
Still nothing
Orders 2 pair of socks on the 8 Mayember. The email said would have in 2 weeks, rang and said it would be early December. Still have not received tracking order or product. This was a special Christmas present in memory of our pet. I have sent 7 emails no response, left 4 messages no response. When I did get through, the customer service person hung up on me. Absolutely disgusted and doesn't reflect well on Kmart.
3 comments
Wouter S.On The Go Custom Apparel
Hi
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamWas speaking to someone from your office today. They have said they will refund the money and still send the 2 pairs of socks ASAP. Very disappointing. Please advise you have done this. Order number 2539
Have given you what you want but still no response. Just want my 2 pairs of socks to give to the people. Have a bit of professionalism and send the product
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Disappointing Service
I placed an order through Kmart on 17/11/19 and was finally told after many attempts to contact this company that my order would be dispatched in the week of 9/12-13/12 week. Still no word on if they've been dispatched or even made, despite my numerous attempts to call AND email the company. The least they could do is provide some form of an update. Very disappointed with the service and lack of communication.
1 comment
Wouter S.On The Go Custom Apparel
Hi Krystal
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts. ... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
Customer service is terrible and product isn't too crash hot either
Ordered custom socks on the 30th October through Kmart Personalisaton. After chasing the order up on 3 separate occasions the socks eventually turned up 7 weeks later. Customer service were extremely unhelpful and offered no reason as to why the delay. Never receive a tracking order. The quality of the image on the socks is pretty poor. I had submitted a high quality image and I'm very disappointed with them.
1 comment
Wouter S.On The Go Custom Apparel
Hi
We are really sorry to hear this. And we really want to offer you a proper solution. Please check your DM and let us know your thoughts.... Read more
And again very sorry for any inconvenience caused by this. OTG TeamSimilar opinion? Write a review on ieatwords.com.au!
Poor Service - Failed to Deliver
Appalled by the service of OTG - I placed an order on the 11th of November through Kmart of a pair of socks for a Christmas gift which I was told they would be dispatched in the 1st week of December. Since then the product has not arrived, I have tried to call the Customer Service line that goes straight to a generic voicemail, I have sent emails and no responses.
I am surprised OTG is still in business with such a shocking customer service team.
Do not ever purchase through this company.
6 comments
Wouter S.On The Go Custom Apparel
Hello Philippa,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team
3296
Hi, can you please advise if this has been raised Wouter? I will be raising this with the ACCC as I have paid for a product I am not receiving any correspondence on where my order is. Pathetic
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MichelleGreater Melbourne (Inner), VIC
- 2 reviews
Amazing!!!
My Christmas stockings and sacks looked amazing, I was so pleased with the designs of all my pets, really great addition to my decoration this year
will be ordering more.
thanks OTG& kmart
1 comment
Wouter S.On The Go Custom Apparel
Hey Michelle,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
So disappointed with service - one star is too much
Three separate families ordered Christmas t-shirts on 27 Oct and 28 Oct as a surprise for Christmas Day for a family Christmas which includes interstate people. When ordered it said it would take 2 weeks. Chased up after 4 weeks to be told the orders would be escalated. Rang again at 5.5 weeks and told the same again. Two of us got a text message saying they were on their way. One in Perth still no contact. Finally received tracking number on 10 Dec. Tracking says Aust Post received on 9 Dec, next is 11 Dec in Redbank QLD (why does th...Read more
e parcel go to Qld if your business is in the ACT), then 13 Dec it's in Sydney. It's now 19 Dec and there's no further updates. My sister-in-law is coming to Adelaide in a few days for a family Christmas. Not hopeful that she'll have the t-shirts before she goes. She'll be requesting a full refund as will myself and my other sister-in-law. It was supposed to be a fun surprise but all this has done is made us angry and upset. Don't accept a job if you can't meet the deadlines.3 comments
Wouter S.On The Go Custom Apparel
Hello,
We are really sorry to hear this. This is a very unfortunate situation. This is not what we aim for at OTG. Please let us know if we can do anything to make it better
Regards,
OTG Team
A refund would be good. It was a whole family experience. No point now. One sister-in-law invested $140 + postage, the other $120 + postage and myself $60 + postage. I look forward to receiving a favourable response.
Seeing as you didnt ask like you have with other people who have complained about the poor service, our order numbers are 840, 901 and 990. We look forward to receiving a full refund.
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The reviewer stated that an incentive was offered for this review
Speedy oztag tees!
Awesome oztag tees for my son's team! Quicker delivery than expected and fantastic quality. The kids love wearing their tees and will definately order again next season! Thanks ONTHEGO for your great service!
1 comment
Wouter S.On The Go Custom Apparel
Hey Leesha,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Bronwyn DouglasHobart, TAS
Still no socks!
I ordered custom Christmas socks mid November and no correspondence since! I phoned last week and was told they were waiting for a dispatch number...still nothing! I tried phoning several times today and no answer. Had to leave my name and number and they will get back to me...still nothing! Sooooooo disappointing. Will have to replace these gifts now! Very poor service!
2 comments
Wouter S.On The Go Custom Apparel
Hello,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team
4460
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Questions & Answers
Ethan Gasked
Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?
Cause I can't find that info, and I'm not sure if I should order if it's not
1 answer
Wouter S.On The Go Custom Apparel
Hi Ethan,
Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.
Hopfully this answer helps.
Thanks,
Matthew OTG
justindd31asked
Do you ship to the United States?
1 answer
Wouter S.On The Go Custom Apparel
Hi Justin,
Yes we definitely do ship to the US.
Please let me know if you have any more questions.
-Matthew OTG
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Wouter S.On The Go Custom Apparel
Hi Bailey.
Thank you for taking the time to review ONTHEGO. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.