Very disappointed with On The Net’s loyalty to their customers.
Very disappointed with On The Net’s loyalty to their customers. When I signed up about a year and a half ago, the package options were $59 for 150GB or $69 for Unlimited. I went with $59. A few months ago their prices went up to $69 and $79 respectively for new customers (prices remained the same for existing customers). At this point I needed to upgrade to unlimited so assumed since I was an existing customer, I could get the $69 for unlimited as per all the other existing customers were getting ($10 extra to upgrade from 150GB to Unlimite...d). This was flatly refused, and I was told I would need to pay an additional $20 a month to upgrade (keeping in mind they have thousands of customers on $69 for unlimited who have been with them as long or less than I have). Even being under financial hardship because of COVID19 made no difference. The excuse was that their wholesale prices went up late last year. On later investigations I found this was not true, and NBN actually dropped wholesale prices in November 2020 and left the 50/20 wholesale price as is. Very disappointed to be deceived after being such a loyal customer. If you want a 50/20 Unlimited package, I would suggest Launtel, TPG or MyRepublic.
OMG i haven't reviewed Onthenet yet !
I have been using them for way more than 10 years, i have recommended 100's of people to use there service when ADSL fault finding was a joke with other ISP's.
There is not a better ISP in the country i think.
Over 10 years i can count on 1 hand the times i have needed to call for help and i think everytime it was me or a problem not related to onthenet. I personally know the staff there, you can call a tech support person, they can look at your connection, they can and will see problem if there is one. If they can not see it they will esca...late for you and try to resolve the problem. And they call you back ! There is no better tech support for an ISP in Australia. Yes they only work 9-6pm but at least you know you can talk to a real person that can resolve the problem. My NBN connection is 100% solid, i was lucky tho getting new cable in the street and a good installer running it to my prefered location.
When I needed to join NBN I had reservations after hearing other horror stories. I decided to join ONTHENET because they were local and had a local service call centre. Like most NBN providers, I joined online, but when I had to call ONTHENET to ask a question I was pleasantly surprised to be answered immediately. The service officer was happy to spend some time answering my questions. They obviously know what they are talking about and can explain technical details in plain English.
On The Net
Extremely reliable connections and service. I am very happy as a client of On The Net and recommend them as a provider to friends and family. All those who have followed my suggestion are also happy with the connections and service.
Good NBN service
After being an on-the-net customer for many years I recently required NBN connection after moving back to the Gold Coast. As always the service was quick and smart and installation happened within a few days . The speed and service is great and have had no disruptions to service.
Local company doing what they say they will
We switched from a major telco to OntheNet HFC NBN50 approx. 6 months ago and have been happy to date. After an initial issue with an NBN Co. tech, OntheNet ensured that we were prioritised with our connection and we were up and running within days.
We are heavy users who mostly during peak times are running Netflix on two TV's, gaming consoles and web browsing. We've not experienced any dropouts and typically achieve down speeds of 28 to 40 mbps and up speeds of 15 to 20 mbps. Importantly, the speeds are stable with low ping.
It is refreshing to speak with a local and we are more than happy to pay a few $$ more a month to see jobs stay in Australia along with profits.
Thank you onthenet for making my transition smooth and being there to sort issues
I transitioned to NBN from ADSL (both with onthenet) I had an issue with the NBN installation and it was fixed quickly. The only times my NBN has dropped out Onthenet has investigated and got back to me immediately with updates on the situation. Onthenet staff are all so helpful, have been with them for years and recommend them to everyone on the Gold Coast.
Excellent service from this company. They give objective and impartial information on speeds and costs. you can speak directly to their technicians. I had no trouble in being connected and the speed is exactly what they suggested it would be.
- NBN 50
- Verified customer
Not the cheapest, but it's good
I get full speeds all the time with no congestion issues. Not the cheapest in town and priced at a premium but it's worth it. They got me connected quickly.
What a joke can’t even watch a Netflix movie keeps dropping out, what a waste of $49 a month
Connection is crap, can’t even watch a movie on Netflix without the internet connection dropping out every 5 minutes what a joke for $49 a month and no phone after hours g figure
A customer support team I can understand
I researched and came up with onthenet.I called and spoke to someone in "Australia".I joined up and it was easy fast to connect.The service is faultless.Spend a few bucks more and use these guys.Previous was Belong and they tell lies overcharge and are generally ignorant to anything you say and thats only when you finally get one you understand.Belong are as pathetic as Gccc. Onthenet please dont change your style word is getting around,I tell everybody how good you are, cheers
Most competent staff in all departments
I ordered the NBN and router bundle online and it was quick and easy to plug in and go. We had internet almost immediately after moving in. The housemates often have online games going at the same time as movie streaming and it keeps up with us. We've only had one drop-out in 9 months that lasted about 5 minutes.
Any time I've called regarding billing it's been quick and easy to get through to someone and they've been able to answer my question straight away without putting me through to half a dozen people. Same goes for the emails, they seem to want happy customers which blows me away after dealing with Telstra and TPG.
10/10 - I would and do recommend signing up with On the Net if you're comparing.
Trouble free NBN
Great staff, they know their stuff. Never had a problem since being connected. I recommend them to anyone looking trouble free NBN.
Oh My Gosh!
I had my NBN connected today, a week earlier than expected, 3 business days after emailing my order form to OntheNet. Unbelievable Service. Loved the extras in the box too. Thank you. I can’t believe how fast the internet is. Most impressed.
OMG Best NBN company ever
Ordered on Friday, had NBN box and modem on Tuesday, once plugged in service was already activated. It was the fastest connection time I've ever experience with a Internet provider, previous ones were a nightmare sometimes 3-4 weeks. My last provider I averaged 1-6mps now I average 47mps down and 17mps up anytime of the day. The best thing about this company is the customer service Ian knows his stuff and will answer all your questions thoroughly. The company is located on the gold coast, that means no overseas frustration when you need support.
There are other company's with slightly cheaper plans(usually six months promotion) but in the end the pricing is very competitive. The old saying is still true you get what your paid for.
Installation of NBN
I have been a customer of OntheNet for a number of years and would highly recommend the company.
I have today been connected to NBN with no problems in the setup. Modem was delivered and connection completed on the date specified on email.
Ian Ibarra was my contact person from when I first enquired about changing to NBN and email and phone follow up was excellent.
- Verified customer
Best ISP I've ever dealt with
After going through 3 different ISPs for our NBN FTTP connection and having constant dropouts and unusable speeds, we tried OntheNet and haven't had a single issue. Excellent fast customer service. They recently restructured their plans to provide more data for a lower price, and automatically updated their existing customers to the new plans without being asked! I am constantly recommending OntheNet to anyone looking for a new ISP.
Super competent ISP.
I switched from ADSL1 to NBN 25 initially. I was very impressed with the speed I upgraded to NBN 100. The speed is consistently > 80% of the max no matter what time of day I test it. On The Net are super reliable and technically highly competent. What you pay for, you get.
Best internet, best customer service
We have nbn, this is going to be hard for people that have dealt with the major internet providers to believe, but mine was set up and working the next day!! I have a 16yr old son who is a big big gamer, he loves it and says it’s the best internet for gaming, I can go to my online classes and have no drop outs at all.
Customer service!! Wow!! They are the best, emails and calls answered without waiting on hold for hours or waiting up to a week for an email to be answered .
Questions & Answers
The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.
What sydney areas are available for nbn connection?
Is change of email address required when moving to onthenet?
Ah, everyone gets burnt by this at one time or another, never use the email account your ISP provides, otherwise switching is a pain (yes you lose it!). Bite the bullet and forgo your current ISP email address and get a public one next time like gmail, hotmail, yahoo etc NOT the ISP email address, or probably unlikely, consider buying your own domain and mail server.
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