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Reviews

4.7

56 reviews
5
(48)
4
(4)
3
(0)
2
(1)
1
(3)
  • Value for Money
    4.1 (10)
  • Transparency
    4.4 (7)
  • Customer Service
    4.2 (10)
  • Adequate Speeds Yes (90%) · No (10%)
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atBurleigh

atBurleighGold Coast

  • 3 reviews

Great Gold Coast ISP

published

I've been with OntheNet since moving into our current property 9 years ago. The street had dodgy old Telstra wiring and the OTN support people were always very helpful with interfacing with Telstra to get the copper repaired to fix ADSL synching which failed regularly. We transitioned to NBN HFC 12 months ago and have had no cause to even call support for the first time in a year! Recently OTN upgraded the speed tiers on the local plans at no cost. <thumbs up emoji>

Connection TypeNBN HFC (Cable)

Absolutely amazing Company to deal with

published

We have NBN.
The set up process was a 1 week from the time we ordered the service to set up. On set up day we were without internet for 3 hours, as soon as we were ready to connect to the NBN network, OntheNet support team rang and walk us through the setting up of the modem.
The NBN service is fast and no dropouts.
The customer service throughout the set up process was great.
We have had to use the technical phone service to ask questions and they were so helpful.

Connection TypeNBN FTTN (Fibre to the Node)

15 years with the best ISP you can deal with

published

I have been with Onthenet for almost 15 years and I have to say it is the best ISP I have dealt with over the last 20 years.
I have currently both ADSL and NBN and whenever I have contacted Onthenet Staff, from the reception, support to the provisional Dpt, my queries have always been dealt with professionalism. Their SERVICE AND PRODUCTS ARE EXCELLENT. I have no hesitation in recommending this ISP,

Connection TypeNBN FTTB (Fibre to the Building)
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Kylie

KylieTugun

Great personal service and the outcome we were after

published

We transferred from ADSL to NBN due to a long term however temporary move. Set up was explained well, all done in the time frames we needed, and up and operating within a day. Speed is great, modem was easy to install ourselves, and connection has been reliable.



Connection TypeNBN FTTC (Fibre to the Curb)
Paul

PaulBundall

Upgrade from ADSL2+ to NBN

published

OntheNet have been outstanding. They have made what has historically been a painful process, a simple and successful one! Thankyou

Connection TypeNBN FTTN (Fibre to the Node)
  • NBN
  • Verified customer

Returning customer, was with Onthenet net for about 12 years, had to go to Telstra for a bout 3 year

published

Time frame was 24 hrs to connect to NBN with onthenet, (we were NBN ready on the 24-2-18, we were with Telstra. Time frame for Telstra to transfer to NBN booked the transfer on 26-2-18 finally got connected on 3-5-18.
Our connection with NBN is reliable, we are about 500 mtres from the Node, apparently the copper cable from the node to us is old and our line has been split with our neighbour. Our speeds are faster with Onthenet NBN, than Telstra NBN, same speed plans, Telstra must have capped us.
All departments of Onthenet are fantastic and customer service is excellent, thank god I'm i am back.

Connection TypeNBN FTTN (Fibre to the Node)
  • NBN
  • Verified customer

OntheNet provides service others should strive for

published

Do you think changing service providers is too difficult? Well, it's not. All you have to do is pick up the phone and call Ian at OntheNet. From the first phone call he knows his stuff, his continual communication throughout the process exceeds even your wildest expectations and his after service is second to none. Add to that our monthly savings into the hundreds of dollars$$ and we are the happiest customers ever. Thank you Ian and OntheNet.

Connection TypeNBN Satellite (Sky Muster)

Great technical support

published

We have ADSL and have been OntheNet customers since 2005. We have always found the technical staff to be very knowledgeable and able to solve any internet connection issues which arose over the years. Just recently we were having frequent dropout issues and once again OntheNet Support were great - easy to talk to, very helpful and able to quickly fix the problem. Keep up the great work OntheNet!

Connection TypeADSL/ADSL2+

NBN

published

Everything went so smoothly from start to finish. I would recommend them to everyone. Thanks to you Ian and Peter.:)

Connection TypeNBN Wireless
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Amazing customer service

published

The customer service I have received from Steve Cockle has been outstanding! I have continued my service with On the Net simply because of Steve's help and amazingly personable .
Regards Jenny Freeman

Connection TypeNBN FTTP (Fibre to the Premises)

Think global, buy local. The best decision I have made with internet issues.

published
Connection TypeNBN FTTN (Fibre to the Node)

Service is above and beyond

published

I have been a customer of onthenet for more than 20 years. In all these years whenever I have needed assistance they have always patiently helped me with a solution to the problem.

Connection TypeADSL/ADSL2+
Tim L

Tim LOxenford

  • 4 reviews

A good example of a local company that provides great service

published

ADSL service through Telstra wholesale, I have been with them for 15 years from Dial Up Internet and they have always been professional and knowledgable on what they are selling. The call centre is local on the Gold Coast as well so big plus to speak to someone who knows the Gold coast and its challenges.

Connection TypeADSL/ADSL2+
ptiva

ptivaSouth East Queensland, QLD

  • 18 reviews
  • 17 likes

Good tech assist but only business hrs up to mid Sat

published

Good staff, easy to chat c quick fixes and testing/trouble shooting. Have been c them for 7-8 good years
Only 4 (5max) MBS on ADSL turbo. Archer D9 (their recommended) At 6kms distance beside the University....
Will Need to call them to start WHOLISTIC NBN switch sooner (or later). Must get them to process the whole NBN switch 4 u. Smoother apparently.
Will update u re how this goes in next few months

Gold Coast

Gold CoastGold Coast

  • NBN
  • Verified customer

Always great local service

published

I was just connected to NBN this morning. Ian talked me through the finer points of the modem configuration and I was online within a very few minutes. It was a pleasure to be helped by Ian, who I found to be friendly, courteous and efficient. I have been with OnTheNet for just over 7 years and my decision to do so has again been well vindicated. On a speed check, I am getting around 90% of my nominal plan speed, which is outstanding.
Thank you for your great service. It is a pleasure to deal with an efficient local company.
Addition of voicemail to your VoIP service would be very welcome, along with a feature to send voicemail to email as a sound file. Please add that to your suggestion box.

Connection TypeNBN FTTN (Fibre to the Node)
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Customer service is perfect

published

I had moved into a new property and spent nearly 3 weeks sorting out nbn with another company . Within a 5 minute call with on the net had me conected . What the guys at on the net never knew was a few weeks ago my brother and best friend passed away . Thank you !

Connection TypeNBN HFC (Cable)

Gold Coast ISP - NBN HFC installation

published

I have been with onethenet for many years why? because as far as ISP's on the Gold Coast they are by far the best. And in my experience way easier to deal with then any of the larger ISP's like Telstra etc. Plus they are LOCAL which is a huge bonus as talking to those offshore call centers is a nightmare. The transition from ADSL to NBN HFC was flawless. Tests have shown connection is stable and the speeds i am getting are amazing. Cheers

Connection TypeNBN HFC (Cable)
Tom G

Tom GGold Coast

If you want it done right, speak to a local

published

I have been with OntheNet for around 2-3 years and have continually received excellent customer service from their sales and support teams.
I have only had one disruption in internet service and when I did the team were quick to rectify the issues.
I have just had NBN connected with OntheNet through Fibre-to-the-node which I know a lot of people have been nervous about but can confirm I am consistently getting between 87-94 Mbps down and 34-37 Mbps up in peak time.

Connection TypeNBN FTTN (Fibre to the Node)
Ardy

ArdyGold Coast

  • 3 reviews
  • 3 likes
  • NBN
  • Verified customer

Brilliant people, brilliant service.

published

Long ago I had nightmares with various providers until I found OntheNet. These people have since proven they are next to none the best. Brilliant service I can't fault. No painful voice menus and virtually next to no waiting time to talk to sales & tech support. Real people with real values who care. Highly recommenced.

Connection TypeNBN HFC (Cable)
  • NBN
  • Verified customer

Personal service that you just don't get from the larger names

published

Our HFC NBN connection wasn't painless, however OntheNet did everything they could to resolve the problems. Can't give them enough credit for how they handled our troublesome activation.

Connection TypeNBN HFC (Cable)
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Questions & Answers

Lio L

Lio Lasked

NBN 50

The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.

No answers
tucks

tucksasked

OntheNet

What sydney areas are available for nbn connection?

No answers
tucks

tucksasked

OntheNet

Is change of email address required when moving to onthenet?

1 answer
John H
John H

Ah, everyone gets burnt by this at one time or another, never use the email account your ISP provides, otherwise switching is a pain (yes you lose it!). Bite the bullet and forgo your current ISP email address and get a public one next time like gmail, hotmail, yahoo etc NOT the ISP email address, or probably unlikely, consider buying your own domain and mail server.

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