I've now been with OntheNet for my domain/email for over 10 years and I it has been a wise choice. The only time we notice our provider is when something isn't working properly, and when my emails aren't working it affects my business very quickly. One phone call and I'm talking to a knowledgeable tech within minutes. So far they have always been able to solve my problems pretty much instantly and that saves me time and money. If you're a small business they're a very smart choice.

Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.

Changed over to an nbn service from another provider OntheNet are fast efficient and easy to deal with would recommend these guys to anyone tech service was exceptional with follow up ensuring we are happy . Thanks

Ordered 4th July, connected 28th July. We went for 50/20 Mbps. The support up to installation was excellent. I'm not very tech savvy and the customer service people were really helpful with all of my (sometimes stupid!) questions. We don't use the internet for gaming. Mostly Netflix, movies, music etc. Very happy with speeds. The only problem we have is Stan dropping out all the time but think that's a Stan problem!

Once nbn was available in my suburb I decided to leave expensive Telstra to go with a local provider OnTheNet. The order went smoothly, I received the modem within a week, the nbn tech came to install the nbn modem then a 3hours later I got a call from my provider to let me know that I could plug my modem and start using it. I don't think Telstra would have call me about it.

So far the connection has been very reliable with no speed slow down during peak hour.

My VoIP service has been working from day one and onthenet made porting my phone a breeze.

I would definitely recommend onthenet if you leave on the GC and it's good to know that you're talking to a local team base in Robina.

I have been with On The Net on the Gold Coast for over 10 years now and have found them to be excellent. Their service is great and they reward loyalty - they look after their customers. I would have no hesitation in recommending them to anyone looking for a reliable service provider.

No issues, took about 2 hours from application to when it was ready to use. Have been using it for just over 6 months, always runs at 100mbps. Glad to get what I pay for. Great to speak with a local team also.

We've been using with OTN for nearly 20 years in various ways (Dialup, ADSL, EoC, Fibre) and they never disappoint. Excellent service and you get to speak with a real person every time.

Coming up to 5 years with onthenet, during this time:
1) Wonderful customer service (fast: ie speak to someone immediately)
2) Internet NEVER once dropped out
3) Internet speeds always great (would drop at night when peak hour traffic - but still allowed HD movies streaming)

The only downpoint is that onthenet does not service all areas yet - however once the NBN rolls out, they will cover more of the gold coast.

We have used TPG, DODO, telstra - these do not come close to onthenet.

As an elderly but avid IT person (75 yo) I swear by these guys. I have not needed their personal touch too often but when you want it, its there.

I've had excellent service with onthenet since day dot. They correspond by email quickly and are knowledgeable. No service outages or billing issues, huge download limits. Best ISP I've had to date.

The tech guys don't have a clue what they are doing. You ring for support, they are very rude, and get angry at you if THEY can't come up with a solution to your issues. Connection constantly drops out. This is a far cry from their sister company winshop who are excellent

Poor connection quality, constant drop outs, poor tech support

I've been with on the net for 2 years and have nothing but praise on how they respond to difficulties I experience, mainly of my own doing, and the provision of download for the costs involved. I look forward to the day they provide an even faster service via NBN.

After being with this company for 2 years I thought I'd switch to a cheaper provider who offered more download limit for less money. Big mistake! In no time i was back on the phone with OnTheNet requesting to comeback. And this time ill never leave them.
Moral of the story is: if a broadband plan seems to good to be true, it usually is! TPG suck... OntheNet i love you.
Fast speeds, very reliable (only 2 drop outs in 1 year, rectified very quickly) Call centre is locally based with easy to understand operators who are very helpful.
A tad pricier than other providers, but you get what you pay for.