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Reviews

4.1

352 reviews
5
(258)
4
(18)
3
(1)
2
(5)
1
(70)
  • Value for Money
    4.2 (96)
  • Transparency
    4.6 (88)
  • Customer Service
    4.7 (114)
  • Adequate Speeds Yes (89%) · No (11%)
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Blake M

Blake MGreater Melbourne (Inner), VIC

  • Verified customer

Great service and customer support!

published

Alana was extremely helpful and communicated very effectively. Very happy with my short dealings with OptiComm as they were very efficient in taking my calls and organising connection for our internet.

Customer Service

Review collected in partnership with OptiComm

  • Verified customer

When you need internet

published

Opticomm provided the fibre network within my development ready to connect to the house. The online submission for connection was straightforward with a faster than expected response time. Very satisfying.

Customer Service
Value for Money
Start DateApril 2020

Review collected in partnership with OptiComm

LeyP

LeyPGreater Melbourne (Metropolitan), VIC

  • Verified customer

Get things done

published

Called this morning, went online to get started with the process, Opticomm person on the phone was patient and helped me to navigate to the correct page. Very professional and friendly staff. I got a call a couple of hours later to set an appointment for installation. Very efficient!! Thank you.

Review collected in partnership with OptiComm

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Terry

TerryGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Great Job done

published

The representative clearly explained the reason for the call and fully understood my requirements in relation to the connection to my new premises. Congratulations on a job well done. Thanks

Transparency
Customer Service
Value for Money

Review collected in partnership with OptiComm

AnthonyS

AnthonySGreater Melbourne (Metropolitan), VIC

  • Verified customer

Free to air reception reinstallation carried out with no fuss.

published

"Accurate and courteous handling of my request for assistance. Then the on site technician was on time with prior contact and no fuss workmanship. This is how you run a successful business.
Thankyou."

Transparency
Customer Service
Value for Money
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Review collected in partnership with OptiComm

BalaM

BalaMSydney, NSW

  • Verified customer

The Service I was expecting before I purchase..Great

published

Simple and Easy with great service..very precise and Attentive staff. More Interesting in generating an Invoice and giving option to pay later. This is really a great idea and gives more flexibility.

Customer Service
Value for Money
Start DateApril 2020

Review collected in partnership with OptiComm

Jayden

JaydenMetropolitan Adelaide, SA

  • Verified customer

Prompt service

published

Prompt service, nice lady on the phone was professional and lovely to speak to. Was able to arrange installation at short notice and gave me accurate advice to the questions I asked.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Standalone or BundledStandalone
See all answers

Review collected in partnership with OptiComm

Brett

BrettSydney, NSW

  • 2 reviews
  • Verified customer

Fantastic customer service

published

"Great quick helpful service, had the whole situation turned around in less than a day, from the first conversation, which gave great insight to service to using super friendly web service to being contacted to arrange appointment within few hours “

Transparency
Customer Service
Value for Money
Start DateApril 2020
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Review collected in partnership with OptiComm

  • Verified customer

Amazing customer service

published

The team went above and beyond to help me get connected as soon as possible so I can work from home, pay for my bills and keep my home during this Coronavirus pandemic. The second my payment was received, they called me straightaway to make an installation appointment before Easter public holidays. Thank you so much! I am so happy

Transparency
Customer Service
Value for Money
Start DateApril 2020
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers

Review collected in partnership with OptiComm

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June and Keith

June and KeithSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

So easy to deal with

published

Everything explained and great communication. So simple to get our internet connection sorted. Thanks for making this one part of our big move so easy. It has all happened seamlessly.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
See all answers

Review collected in partnership with OptiComm

  • Verified customer

Reliable staff member

published

Sophie was on the ball and very helpful. She went out of her way to support and called me back in order to keep me informed. Thanks heaps Sophie for your customer service.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Review collected in partnership with OptiComm

Unplanned Outage in Ridgewood, WA

published

Any idea when the unplanned outage in Ridgewood will be over. For the past 2 months, my internet has been dropping out every now and then, the Opticomm modem now takes longer than usual to connect when switched on. I believe the modem needs to checked for fault

Transparency
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Narida

NaridaSydney, NSW

  • 2 reviews

Fantastic Customer Connection Information Desk and Management Team

published

Contacted Opticomm to have telecommunication pit relocated so I could widen my driveway. I was directed to Customer Connection Information Desk (CCID) team. The service I received from CCID was beyond amazing with a touch of kindness throughout the entire process from assessing, reaching out to management team on my behalf who had made the decision to accommodate my situation to completing the relocation. All my emails were answered promptly, professionally and friendly.

Transparency
Customer Service
Value for Money
LisaS

LisaSSouthwest, VIC

  • Verified customer

New home owner in the middle of a pandemic!

published

Quickly responded to my payment and promptly booked in. Very much needed as a health care worker requiring options of working from home at this extraordinary time we find ourselves in.

Customer Service
Start DateMarch 2020

Review collected in partnership with OptiComm

  • Verified customer

New home owner, no idea...

published

I have just settled my new property and Alanna was very helpful as I had no idea to proceed. Very quick to get back to me which was a bonus.

Transparency
Customer Service
Value for Money

Review collected in partnership with OptiComm

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  • Verified customer

Go with OptiComm

published

Very easy to book in a request for a connection, and easy to understand information on the website.
I would highly recommend Opticomm to anyone wanting to get connected fast and fuss free!.

Transparency
Customer Service
Value for Money
Start DateMarch 2020
See all answers

Review collected in partnership with OptiComm

  • Verified customer

Helpful personnel and prompt communication.

published

Easy to communicate with and navigated my online query regarding connection. Once payment was submitted online had a phone call within the first hour to arrange for installation and text sent with details for future reference.

Review collected in partnership with OptiComm

Marianne

Marianne

  • 2 reviews
  • Verified customer

All good so far!

published

Quick service, (they returned my call in a matter of minutes) from an Australian Service Centre and a real and helpful person!
I will update the review when the service is complete, lets hope its the same result.

Start DateFebruary 2020

Review collected in partnership with OptiComm

NickP

NickPSydney, NSW

  • Verified customer

Great service very reliable.

published

"haha because the lady I spoke to was funny and helpful, she was really friendly easy to understand.."
considering it was my first call up so thanks heaps hopefully my issue will get fixed real soon.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Standalone or BundledStandalone
Data TypeCapped Data
See all answers

Review collected in partnership with OptiComm

  • Verified customer

Excellent Service!

published

Custom service replied to my enquiry quickly. She guided me through the connection process. The technician arrived as scheduled. He was very friendly and did a good job in setting up my connection. I'm very pleased with their service.

Customer Service
Start DateFebruary 2020
Standalone or BundledBundled

Review collected in partnership with OptiComm

Page 1 of 18

Questions & Answers

Cam V.

Cam V.asked

We are moving to the new house in Oran Park, contacted one of the Opticomm provider, paid for all the set up fee (one off payment), then Opticomm sent us email asked for another set up fee, which is confused us, why there is 2 set up fees for 1 internet connection?
Thanks

2 answers
DeannaB
DeannaB

You should only have to pay $550 to opticomm. $97 if they need to come out again if they tried accessing but couldn't. Your opticomm supplier charges set up fees sometimes.

Cam V.
Cam V.

Thanks for that.

Mike

Mikeasked

Hi just had opticomm box installed. What is the wait time before I can access internet?
Do all lights have to be green?

No answers
Over it

Over itasked

I’ve been having problems with phone not working for 7 months.
IPrimus says Opticomm issue but Opticomm says iPrimus issue.
No one takes owner ship and not much happening. No info from either.
Suggested I try different provider but will that really fix the issue?

9 answers
OptiComm
Martin S.OptiComm

Hi "Over it". If you have raised a fault with iPrimus, and they have raised a ticket with OptiComm, we will be able to investigate. I will send private message for your address, so I can look into any tickets further. Regards, Martin S

Over it
Over it

They have raised a ticket for about 5 months may be more but nothing has been fixed so far.

Over it
Over it

I have called OptiComm many times but they say they are still investigating.
Apparently a lot of people on the same situation.
Have a few friends doing big developments with hundreds of units and OptiComm have approached them to provide infrastructure but they have asked me about my experience and dealings with OptiComm and I have had to be blatantly honest with them.

Get an answer from our members and OptiComm representatives

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