Alana was extremely helpful and communicated very effectively. Very happy with my short dealings with OptiComm as they were very efficient in taking my calls and organising connection for our internet.

Opticomm provided the fibre network within my development ready to connect to the house. The online submission for connection was straightforward with a faster than expected response time. Very satisfying.

Called this morning, went online to get started with the process, Opticomm person on the phone was patient and helped me to navigate to the correct page. Very professional and friendly staff. I got a call a couple of hours later to set an appointment for installation. Very efficient!! Thank you.

The representative clearly explained the reason for the call and fully understood my requirements in relation to the connection to my new premises. Congratulations on a job well done. Thanks

"Accurate and courteous handling of my request for assistance. Then the on site technician was on time with prior contact and no fuss workmanship. This is how you run a successful business.
Thankyou."

Simple and Easy with great service..very precise and Attentive staff. More Interesting in generating an Invoice and giving option to pay later. This is really a great idea and gives more flexibility.

Prompt service, nice lady on the phone was professional and lovely to speak to. Was able to arrange installation at short notice and gave me accurate advice to the questions I asked.

"Great quick helpful service, had the whole situation turned around in less than a day, from the first conversation, which gave great insight to service to using super friendly web service to being contacted to arrange appointment within few hours “

The team went above and beyond to help me get connected as soon as possible so I can work from home, pay for my bills and keep my home during this Coronavirus pandemic. The second my payment was received, they called me straightaway to make an installation appointment before Easter public holidays. Thank you so much! I am so happy

Everything explained and great communication. So simple to get our internet connection sorted. Thanks for making this one part of our big move so easy. It has all happened seamlessly.

Sophie was on the ball and very helpful. She went out of her way to support and called me back in order to keep me informed. Thanks heaps Sophie for your customer service.

Any idea when the unplanned outage in Ridgewood will be over. For the past 2 months, my internet has been dropping out every now and then, the Opticomm modem now takes longer than usual to connect when switched on. I believe the modem needs to checked for fault

Contacted Opticomm to have telecommunication pit relocated so I could widen my driveway. I was directed to Customer Connection Information Desk (CCID) team. The service I received from CCID was beyond amazing with a touch of kindness throughout the entire process from assessing, reaching out to management team on my behalf who had made the decision to accommodate my situation to completing the relocation. All my emails were answered promptly, professionally and friendly.

Quickly responded to my payment and promptly booked in. Very much needed as a health care worker requiring options of working from home at this extraordinary time we find ourselves in.

I have just settled my new property and Alanna was very helpful as I had no idea to proceed. Very quick to get back to me which was a bonus.

Very easy to book in a request for a connection, and easy to understand information on the website.
I would highly recommend Opticomm to anyone wanting to get connected fast and fuss free!.

Easy to communicate with and navigated my online query regarding connection. Once payment was submitted online had a phone call within the first hour to arrange for installation and text sent with details for future reference.

Quick service, (they returned my call in a matter of minutes) from an Australian Service Centre and a real and helpful person!
I will update the review when the service is complete, lets hope its the same result.

"haha because the lady I spoke to was funny and helpful, she was really friendly easy to understand.."
considering it was my first call up so thanks heaps hopefully my issue will get fixed real soon.

Custom service replied to my enquiry quickly. She guided me through the connection process. The technician arrived as scheduled. He was very friendly and did a good job in setting up my connection. I'm very pleased with their service.