Optimum 9400 Questions & Answers

Hello Karl, you can see a list of our refurbished units here: https://www.froothie.com.au/refurbished-optimum, however, I suggest calling the office directly to get an update on the stock: 1300 309 900
Refurbished units are covered under the same warranty terms and conditions as new units :)

Hope that helps!

kind regards
Andrea

Hello Kim, you can open a ticket with our warranty support team here: https://athenasolutions.zendesk.com/hc/en-us/requests/new

regards
Andrea

Hey Morgan, please open a warranty ticket here https://athenasolutions.zendesk.com/hc/en-us/requests/new and our technical support team will assist :)

Hello Lotte, have you checked the overload switch already?
If that didn't fix the problem you are facing with your blender please open a ticket with our warranty support team here: https://athenasolutions.zendesk.com/hc/en-us/requests/new and we will get back to you ASAP :)

Hello Susan, the issue with the blade assembly bearings was from the old stock, the old model. Could you please email me directly at [email protected] or the technical support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new or even call me on 03 8609 2210. So sorry about your experience, I can 100% assure you this issue with the blade assembly was resolved a long time ago. Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois

Hey Susan,
So glad all fixed. It was no trouble at all :)
Any issue you might encounter, do let us know and we will assist you at once, without any delays.
Best
Alexandra
Froothie Team

Hello Susan,
So sorry about your experience :(
Could you please email me directly at [email protected] or the technical support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new or even call me on 03 8609 2210.
Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois

Hello Terry, the issue with the blade assembly bearings was from the old stock, the old model, and should be covered under warranty. Please email me directly at [email protected] or call me on 03 8609 2210 and I will have the blade assembly replaced under warranty ASAP. So sorry about your experience, I can 100% assure you this issue with the blade assembly was resolved a long time ago. Kindly awaiting your reply so I can resolve the matter ASAP!
Best
Francois

Hello Ishram, you will need the original 9400 jug set, which you can find here: https://www.froothie.co.nz/store/product-accessories/blender-accessories/jug-2l-9400 Your 9400 model is not compatible with the G2.6/9400A model jugs. The delivery fee is $19. Hope that helps :)

Hey Noreen, very surprised you did not get a reply as we usually respond to all inquiries within 24 hours. Can you call me directly on 03 8609 2210? My name is Francois, I am the general manager

You can also email me at [email protected] or my colleague at [email protected] and we will attend to your faulty blender ASAP

I will also investigate why your email was missed. Did you check your spam folder?

Have a great Sunday evening!

Hey Abby, in case you have not already opened a ticket with our warranty support team you can do so here: https://athenasolutions.zendesk.com/hc/en-us/requests/new :) And we will be able to assist in having your blade assembly replaced :)

Hi @myhealingcommunity yes the G2.1 jug will fit for your 9400 :)

Hi Dan,

I would recommend to raise a warranty claim for your Optimum G2.3 on the below link:
https://athenasolutions.zendesk.com/hc/en-us/requests/new
Our 24/7 Warranty and Support Team would then be in touch to have this situation rectified.

If you have any troubles at all raising the claim please do not hesitate to call our Melbourne office on 1300 309 900.

Have a brilliant day!

Hi Maja, we do not know whether the jug fits and we also do not recommend the Optimum jug to be used on another blender. Hope that helps

Hi Leif,
We recommend having your unit inspected/repaired by the Froothie Technical Team in order not to void the Warranty :)
Out of Warranty period?
That is okay, just contact us on 1300 309 900 and we will change the motor brushes or even attend to any other repair (if needed) at no cost to you. You will only be liable for the shipping costs to and from our repair center in Bayswater, Victoria :)

Hello JoM, you can definitely also make butter with the Optimum blender. Here is a video that shows how to: https://www.youtube.com/watch?time_continue=39&v=3ORC9otWGMk and https://www.thekitchn.com/how-to-make-blender-butter-228225

Hope that helps :)

Hello Karolina, can you please email us your order number to [email protected] and we will look into this for you ASAP :)

Hey Renee, so sorry we've been slow to respond.
You can contact our technical team via this link https://www.froothieinternational.com/warranty.php and they will be able to assist you with solving any technical issues. You can of course also contact me directly at [email protected] and I will see how I can help you get the matter resolved asap :-)

Hello Glynis, thank you for your message. Please contact our technical team via this link - http://www.froothieinternational.com/warranty.php and they will be able to assist you with solving any technical issues. You can of course also contact our customer service team via [email protected]. We hope this helps :)

Hello Sally and Yee Tan, thank you both for your message. We are sorry to hear of the issue you mentioned. Please contact our technical team directly using this link http://www.froothieinternational.com/warranty.php and they will personally assist you to resolve the issue promptly. We hope this helps :)

Hello, thank you for your message. You should be able to do the nut butter easily in the 2L jug and by using the tamper as demonstrated in our YouTube videos. Please contact our technical team using this link http://www.froothieinternational.com/warranty.php and they will be able to further assist you. We hope this helps :)